mlogclub
427 lines
16 KiB
TypeScript
427 lines
16 KiB
TypeScript
"use client"
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import { useCallback, useEffect, useRef, useState } from "react"
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import { MessageSquareTextIcon, RefreshCcwIcon, SendIcon, UserRoundIcon } from "lucide-react"
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import { toast } from "sonner"
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import { Badge } from "@/components/ui/badge"
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import { Button } from "@/components/ui/button"
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import {
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Dialog,
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DialogContent,
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DialogHeader,
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DialogTitle,
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} from "@/components/ui/dialog"
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import { ScrollArea } from "@/components/ui/scroll-area"
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import { Separator } from "@/components/ui/separator"
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import { Textarea } from "@/components/ui/textarea"
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import {
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changeTicketStatus,
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createTicketProgress,
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fetchTicketDetail,
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type CreateTicketPayload,
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type TicketDetail,
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type TicketStatus,
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type UpdateTicketPayload,
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updateTicket,
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} from "@/lib/api/ticket"
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import { cn, formatDateTime } from "@/lib/utils"
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import { EditDialog } from "./edit"
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import { TicketAssignDialog } from "./ticket-assign-dialog"
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import { TicketStatusBadge } from "./ticket-status-badge"
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type TicketDetailDialogProps = {
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ticketId: number | null
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open: boolean
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onOpenChange: (open: boolean) => void
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onChanged: () => void
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}
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const statusOptions: Array<{ value: TicketStatus; label: string }> = [
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{ value: "pending", label: "待处理" },
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{ value: "in_progress", label: "处理中" },
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{ value: "done", label: "已处理" },
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]
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function sourceLabel(source: string) {
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switch (source) {
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case "manual":
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return "手动创建"
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case "conversation":
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return "会话生成"
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default:
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return source || "-"
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}
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}
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function metadataValue(value?: string | number | null) {
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if (value === undefined || value === null || value === "") {
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return "-"
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}
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return String(value)
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}
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export function TicketDetailDialog({
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ticketId,
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open,
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onOpenChange,
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onChanged,
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}: TicketDetailDialogProps) {
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const [detail, setDetail] = useState<TicketDetail | null>(null)
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const [loading, setLoading] = useState(false)
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const [statusSaving, setStatusSaving] = useState<TicketStatus | null>(null)
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const [progressSaving, setProgressSaving] = useState(false)
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const [progressContent, setProgressContent] = useState("")
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const [assignOpen, setAssignOpen] = useState(false)
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const [editOpen, setEditOpen] = useState(false)
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const [editSaving, setEditSaving] = useState(false)
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const loadSeqRef = useRef(0)
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const dialogSeqRef = useRef(0)
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const currentTicketIdRef = useRef<number | null>(null)
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currentTicketIdRef.current = open ? ticketId : null
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function isCurrentOperation(targetTicketId: number, dialogSeq: number) {
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return currentTicketIdRef.current === targetTicketId && dialogSeqRef.current === dialogSeq
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}
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const loadDetail = useCallback(async (targetTicketId = ticketId, dialogSeq = dialogSeqRef.current) => {
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if (!targetTicketId || !isCurrentOperation(targetTicketId, dialogSeq)) {
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return
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}
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const seq = loadSeqRef.current + 1
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loadSeqRef.current = seq
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if (!open || !targetTicketId) {
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setDetail(null)
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setLoading(false)
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return
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}
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setLoading(true)
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try {
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const data = await fetchTicketDetail(targetTicketId)
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if (loadSeqRef.current !== seq || !isCurrentOperation(targetTicketId, dialogSeq)) {
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return
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}
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setDetail(data)
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} catch (error) {
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if (loadSeqRef.current !== seq || !isCurrentOperation(targetTicketId, dialogSeq)) {
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return
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}
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toast.error(error instanceof Error ? error.message : "加载工单详情失败")
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} finally {
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if (loadSeqRef.current === seq) {
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setLoading(false)
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}
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}
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}, [open, ticketId])
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useEffect(() => {
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dialogSeqRef.current += 1
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setDetail(null)
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setLoading(false)
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setStatusSaving(null)
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setProgressSaving(false)
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setEditSaving(false)
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setAssignOpen(false)
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setEditOpen(false)
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setProgressContent("")
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}, [open, ticketId])
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useEffect(() => {
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void loadDetail(ticketId, dialogSeqRef.current)
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}, [loadDetail, ticketId])
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async function handleStatusChange(status: TicketStatus) {
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if (!detail || detail.ticket.status === status) {
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return
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}
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const activeTicketId = detail.ticket.id
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const activeDialogSeq = dialogSeqRef.current
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setStatusSaving(status)
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try {
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await changeTicketStatus({ ticketId: activeTicketId, status })
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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toast.success("工单状态已更新")
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await loadDetail(activeTicketId, activeDialogSeq)
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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onChanged()
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} catch (error) {
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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toast.error(error instanceof Error ? error.message : "更新工单状态失败")
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} finally {
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if (isCurrentOperation(activeTicketId, activeDialogSeq)) {
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setStatusSaving(null)
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}
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}
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}
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async function handleCreateProgress() {
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if (!detail) {
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return
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}
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const activeTicketId = detail.ticket.id
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const activeDialogSeq = dialogSeqRef.current
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const content = progressContent.trim()
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if (!content) {
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toast.error("请填写处理进展")
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return
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}
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setProgressSaving(true)
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try {
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await createTicketProgress({
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ticketId: activeTicketId,
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content,
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})
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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toast.success("处理进展已记录")
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setProgressContent("")
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await loadDetail(activeTicketId, activeDialogSeq)
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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onChanged()
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} catch (error) {
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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toast.error(error instanceof Error ? error.message : "记录处理进展失败")
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} finally {
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if (isCurrentOperation(activeTicketId, activeDialogSeq)) {
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setProgressSaving(false)
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}
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}
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}
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async function handleAssigned() {
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const activeTicketId = ticket?.id
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const activeDialogSeq = dialogSeqRef.current
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if (!activeTicketId || !isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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await loadDetail(activeTicketId, activeDialogSeq)
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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onChanged()
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}
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async function handleUpdateTicket(payload: CreateTicketPayload | UpdateTicketPayload) {
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if (!("ticketId" in payload) || payload.ticketId <= 0) {
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toast.error("请选择工单")
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return
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}
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const activeDialogSeq = dialogSeqRef.current
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setEditSaving(true)
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try {
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await updateTicket(payload)
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if (!isCurrentOperation(payload.ticketId, activeDialogSeq)) {
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return
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}
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toast.success("工单已更新")
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setEditOpen(false)
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await loadDetail(payload.ticketId, activeDialogSeq)
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if (!isCurrentOperation(payload.ticketId, activeDialogSeq)) {
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return
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}
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onChanged()
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} catch (error) {
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if (!isCurrentOperation(payload.ticketId, activeDialogSeq)) {
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return
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}
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toast.error(error instanceof Error ? error.message : "更新工单失败")
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} finally {
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if (isCurrentOperation(payload.ticketId, activeDialogSeq)) {
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setEditSaving(false)
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}
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}
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}
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const ticket = detail?.ticket
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return (
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<>
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<Dialog open={open} onOpenChange={onOpenChange}>
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<DialogContent className="max-h-[88vh] gap-0 p-0 sm:max-w-3xl">
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<DialogHeader className="border-b px-6 py-4">
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<DialogTitle className="flex min-w-0 items-center gap-2 text-base">
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<span className="truncate">{ticket?.title ?? "工单详情"}</span>
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{ticket ? <TicketStatusBadge status={ticket.status} /> : null}
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</DialogTitle>
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{ticket ? (
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<div className="mt-2 flex flex-wrap items-center gap-2 text-xs text-muted-foreground">
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<span className="font-mono">{ticket.ticketNo}</span>
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<span>{sourceLabel(ticket.source)}</span>
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<span>创建人：{metadataValue(ticket.createdByName || ticket.createdBy)}</span>
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</div>
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) : null}
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</DialogHeader>
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<ScrollArea className="max-h-[calc(88vh-74px)]">
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{loading && !ticket ? (
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<div className="flex items-center justify-center gap-2 px-6 py-12 text-sm text-muted-foreground">
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<RefreshCcwIcon className="size-4 animate-spin" />
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加载中...
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</div>
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) : ticket ? (
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<div className="space-y-5 p-6">
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<section className="space-y-2">
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<div className="text-xs font-medium text-muted-foreground">描述</div>
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<div className="whitespace-pre-wrap rounded-md border bg-muted/30 px-3 py-2 text-sm leading-6">
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{ticket.description || "暂无描述"}
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</div>
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</section>
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<section className="grid gap-4 md:grid-cols-[minmax(0,1fr)_220px]">
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<div className="space-y-2">
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<div className="text-xs font-medium text-muted-foreground">状态</div>
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<div className="flex flex-wrap gap-2">
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{statusOptions.map((option) => (
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<Button
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key={option.value}
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type="button"
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size="sm"
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variant={ticket.status === option.value ? "default" : "outline"}
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disabled={!!statusSaving}
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onClick={() => void handleStatusChange(option.value)}
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>
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{statusSaving === option.value ? "更新中..." : option.label}
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</Button>
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))}
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</div>
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</div>
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<div className="space-y-2">
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<div className="text-xs font-medium text-muted-foreground">负责人</div>
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<div className="flex items-center justify-between gap-2 rounded-md border px-3 py-2">
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<div className="flex min-w-0 items-center gap-2 text-sm">
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<UserRoundIcon className="size-4 shrink-0 text-muted-foreground" />
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<span className="truncate">{ticket.currentAssigneeName || "未分配"}</span>
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</div>
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<Button type="button" size="sm" variant="outline" onClick={() => setAssignOpen(true)}>
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指派
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</Button>
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</div>
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</div>
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</section>
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<section className="space-y-2">
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<div className="flex items-center justify-between gap-2">
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<div className="text-xs font-medium text-muted-foreground">标签</div>
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<Button type="button" size="sm" variant="outline" onClick={() => setEditOpen(true)}>
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编辑
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</Button>
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</div>
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{ticket.tags && ticket.tags.length > 0 ? (
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<div className="flex flex-wrap gap-1.5">
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{ticket.tags.map((tag) => (
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<Badge key={tag.id} variant="outline">
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{tag.name}
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</Badge>
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))}
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</div>
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) : (
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<div className="text-sm text-muted-foreground">暂无标签</div>
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)}
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</section>
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<section className="grid gap-3 rounded-md border p-3 text-sm sm:grid-cols-2">
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<MetadataItem label="客户" value={ticket.customer?.name || ticket.customerId} />
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<MetadataItem label="联系方式" value={ticket.customer?.primaryMobile || ticket.customer?.primaryEmail} />
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<MetadataItem label="来源" value={sourceLabel(ticket.source)} />
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<MetadataItem label="渠道" value={ticket.channel} />
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<MetadataItem label="会话 ID" value={ticket.conversationId || undefined} />
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<MetadataItem label="最后更新" value={ticket.updatedAt ? formatDateTime(ticket.updatedAt) : undefined} />
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</section>
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<Separator />
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<section className="space-y-3">
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<div className="flex items-center gap-2 text-sm font-medium">
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<MessageSquareTextIcon className="size-4 text-muted-foreground" />
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处理进展
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</div>
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<div className="space-y-2">
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<Textarea
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rows={3}
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placeholder="记录本次处理进展"
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value={progressContent}
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onChange={(event) => setProgressContent(event.target.value)}
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/>
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<div className="flex justify-end">
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<Button type="button" size="sm" disabled={progressSaving} onClick={() => void handleCreateProgress()}>
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<SendIcon className="size-3.5" />
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{progressSaving ? "提交中..." : "添加进展"}
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</Button>
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</div>
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</div>
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{detail.progresses && detail.progresses.length > 0 ? (
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<div className="space-y-3">
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{detail.progresses.map((progress, index) => (
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<div key={progress.id} className="flex gap-3">
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<div className="flex flex-col items-center">
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<span className="mt-1 size-2 rounded-full bg-primary" />
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<span
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className={cn(
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"mt-1 w-px flex-1 bg-border",
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index === detail.progresses!.length - 1 ? "opacity-0" : "opacity-100",
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)}
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/>
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</div>
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<div className="min-w-0 flex-1 pb-3">
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<div className="flex flex-wrap items-center gap-2 text-xs text-muted-foreground">
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<span>{progress.authorName || `用户#${progress.authorId}`}</span>
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<span>{progress.createdAt ? formatDateTime(progress.createdAt) : "-"}</span>
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</div>
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<div className="mt-1 whitespace-pre-wrap text-sm leading-6">{progress.content}</div>
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</div>
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</div>
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))}
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</div>
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) : (
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<div className="rounded-md border border-dashed px-3 py-6 text-center text-sm text-muted-foreground">
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暂无处理进展
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</div>
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)}
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</section>
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</div>
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) : (
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<div className="px-6 py-12 text-center text-sm text-muted-foreground">请选择工单</div>
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)}
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</ScrollArea>
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</DialogContent>
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</Dialog>
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<TicketAssignDialog
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open={assignOpen}
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ticketId={ticket?.id ?? null}
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currentAssigneeId={ticket?.currentAssigneeId}
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onOpenChange={setAssignOpen}
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onSuccess={handleAssigned}
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/>
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<EditDialog
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open={editOpen}
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saving={editSaving}
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itemId={ticket?.id ?? null}
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onOpenChange={setEditOpen}
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onSubmit={handleUpdateTicket}
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/>
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</>
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)
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}
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function MetadataItem({ label, value }: { label: string; value?: string | number | null }) {
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return (
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<div className="min-w-0">
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<div className="text-xs text-muted-foreground">{label}</div>
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<div className="mt-1 truncate">{metadataValue(value)}</div>
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</div>
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)
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}
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