mlogclub
51 lines
1.5 KiB
Go
51 lines
1.5 KiB
Go
package event_handlers
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import (
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"context"
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"cs-agent/internal/events"
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"cs-agent/internal/models"
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"cs-agent/internal/pkg/enums"
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"cs-agent/internal/pkg/eventbus"
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"cs-agent/internal/services"
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"fmt"
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"strings"
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"time"
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"github.com/mlogclub/simple/common/strs"
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)
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func init() {
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eventbus.
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Register[events.TicketAssignedEvent]().
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Subscribe(handleTicketAssignedNotify)
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}
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func handleTicketAssignedNotify(ctx context.Context, event events.TicketAssignedEvent) error {
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if event.TicketID <= 0 || event.ToUserID <= 0 {
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return nil
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}
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ticket := services.TicketService.Get(event.TicketID)
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if ticket == nil {
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return nil
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}
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content := buildTicketAssignedNotifyBody(ticket, event.ToUserID, event.Reason)
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return services.WxWorkNotifyService.SendTextToAssigneeOrDefault(event.ToUserID, "工单指派提醒", content)
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}
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func buildTicketAssignedNotifyBody(ticket *models.Ticket, assigneeID int64, reason string) string {
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if ticket == nil {
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return ""
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}
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lines := []string{
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fmt.Sprintf("工单号: %s", strs.DefaultIfBlank(ticket.TicketNo, fmt.Sprintf("#%d", ticket.ID))),
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fmt.Sprintf("工单标题: %s", strs.DefaultIfBlank(ticket.Title, "-")),
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fmt.Sprintf("当前状态: %s", enums.GetTicketStatusLabel(ticket.Status)),
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fmt.Sprintf("处理人: %s", resolveNotifyUserLabel(assigneeID)),
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}
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if strings.TrimSpace(reason) != "" {
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lines = append(lines, fmt.Sprintf("指派原因: %s", strings.TrimSpace(reason)))
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}
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lines = append(lines, fmt.Sprintf("时间: %s", time.Now().Format("2006-01-02 15:04:05")))
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return strings.Join(lines, "\n")
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}
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