mlogclub
535 lines
20 KiB
TypeScript
535 lines
20 KiB
TypeScript
"use client"
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import { useCallback, useEffect, useRef, useState } from "react"
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import { MessageSquareTextIcon, PencilIcon, RefreshCcwIcon, SendIcon, UserRoundIcon } from "lucide-react"
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import { toast } from "sonner"
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import { type CustomerFormSavePayload } from "@/components/customer-form"
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import { CustomerFormDialog } from "@/components/customer-form-dialog"
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import { CustomerLinkOrCreateDialog } from "@/components/customer-link-or-create-dialog"
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import { ContentEditor } from "@/components/content-editor"
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import { ProjectDialog } from "@/components/project-dialog"
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import { isRichTextEmpty, SafeRichHTML } from "@/components/safe-rich-html"
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import { Badge } from "@/components/ui/badge"
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import { Button } from "@/components/ui/button"
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import { Separator } from "@/components/ui/separator"
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import { saveCustomerProfile } from "@/lib/api/customer"
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import {
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changeTicketStatus,
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createTicketProgress,
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fetchTicketDetail,
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type CreateTicketPayload,
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type TicketDetail,
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type TicketStatus,
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type UpdateTicketPayload,
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updateTicket,
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} from "@/lib/api/ticket"
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import { cn, formatDateTime } from "@/lib/utils"
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import { EditDialog } from "./edit"
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import { TicketAssignDialog } from "./ticket-assign-dialog"
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import { TicketStatusBadge } from "./ticket-status-badge"
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type TicketDetailDialogProps = {
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ticketId: number | null
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open: boolean
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onOpenChange: (open: boolean) => void
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onChanged: () => void
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}
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const statusOptions: Array<{ value: TicketStatus; label: string }> = [
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{ value: "pending", label: "待处理" },
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{ value: "in_progress", label: "处理中" },
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{ value: "done", label: "已处理" },
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]
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function sourceLabel(source: string) {
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switch (source) {
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case "manual":
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return "手动创建"
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case "conversation":
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return "会话生成"
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default:
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return source || "-"
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}
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}
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function metadataValue(value?: string | number | null) {
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if (value === undefined || value === null || value === "") {
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return "-"
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}
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return String(value)
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}
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function getTicketCustomerId(ticket?: TicketDetail["ticket"] | null) {
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return Number(ticket?.customer?.id || ticket?.customerId || 0)
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}
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export function TicketDetailDialog({
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ticketId,
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open,
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onOpenChange,
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onChanged,
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}: TicketDetailDialogProps) {
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const [detail, setDetail] = useState<TicketDetail | null>(null)
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const [loading, setLoading] = useState(false)
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const [statusSaving, setStatusSaving] = useState<TicketStatus | null>(null)
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const [progressSaving, setProgressSaving] = useState(false)
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const [progressContent, setProgressContent] = useState("")
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const [assignOpen, setAssignOpen] = useState(false)
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const [editOpen, setEditOpen] = useState(false)
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const [editSaving, setEditSaving] = useState(false)
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const [customerEditOpen, setCustomerEditOpen] = useState(false)
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const [customerEditSaving, setCustomerEditSaving] = useState(false)
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const [customerLinkOpen, setCustomerLinkOpen] = useState(false)
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const loadSeqRef = useRef(0)
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const dialogSeqRef = useRef(0)
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const currentTicketIdRef = useRef<number | null>(null)
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currentTicketIdRef.current = open ? ticketId : null
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function isCurrentOperation(targetTicketId: number, dialogSeq: number) {
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return currentTicketIdRef.current === targetTicketId && dialogSeqRef.current === dialogSeq
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}
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const loadDetail = useCallback(async (targetTicketId = ticketId, dialogSeq = dialogSeqRef.current) => {
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if (!targetTicketId || !isCurrentOperation(targetTicketId, dialogSeq)) {
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return
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}
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const seq = loadSeqRef.current + 1
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loadSeqRef.current = seq
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if (!open || !targetTicketId) {
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setDetail(null)
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setLoading(false)
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return
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}
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setLoading(true)
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try {
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const data = await fetchTicketDetail(targetTicketId)
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if (loadSeqRef.current !== seq || !isCurrentOperation(targetTicketId, dialogSeq)) {
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return
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}
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setDetail(data)
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} catch (error) {
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if (loadSeqRef.current !== seq || !isCurrentOperation(targetTicketId, dialogSeq)) {
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return
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}
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toast.error(error instanceof Error ? error.message : "加载工单详情失败")
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} finally {
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if (loadSeqRef.current === seq) {
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setLoading(false)
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}
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}
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}, [open, ticketId])
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useEffect(() => {
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dialogSeqRef.current += 1
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setDetail(null)
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setLoading(false)
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setStatusSaving(null)
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setProgressSaving(false)
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setEditSaving(false)
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setCustomerEditSaving(false)
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setAssignOpen(false)
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setEditOpen(false)
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setCustomerEditOpen(false)
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setCustomerLinkOpen(false)
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setProgressContent("")
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}, [open, ticketId])
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useEffect(() => {
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void loadDetail(ticketId, dialogSeqRef.current)
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}, [loadDetail, ticketId])
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async function handleStatusChange(status: TicketStatus) {
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if (!detail || detail.ticket.status === status) {
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return
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}
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const activeTicketId = detail.ticket.id
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const activeDialogSeq = dialogSeqRef.current
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setStatusSaving(status)
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try {
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await changeTicketStatus({ ticketId: activeTicketId, status })
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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toast.success("工单状态已更新")
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await loadDetail(activeTicketId, activeDialogSeq)
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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onChanged()
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} catch (error) {
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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toast.error(error instanceof Error ? error.message : "更新工单状态失败")
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} finally {
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if (isCurrentOperation(activeTicketId, activeDialogSeq)) {
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setStatusSaving(null)
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}
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}
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}
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async function handleCreateProgress() {
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if (!detail) {
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return
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}
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const activeTicketId = detail.ticket.id
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const activeDialogSeq = dialogSeqRef.current
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const content = progressContent.trim()
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if (isRichTextEmpty(content)) {
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toast.error("请填写处理进展")
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return
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}
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setProgressSaving(true)
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try {
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await createTicketProgress({
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ticketId: activeTicketId,
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content,
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})
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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toast.success("处理进展已记录")
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setProgressContent("")
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await loadDetail(activeTicketId, activeDialogSeq)
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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onChanged()
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} catch (error) {
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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toast.error(error instanceof Error ? error.message : "记录处理进展失败")
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} finally {
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if (isCurrentOperation(activeTicketId, activeDialogSeq)) {
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setProgressSaving(false)
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}
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}
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}
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async function handleAssigned() {
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const activeTicketId = ticket?.id
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const activeDialogSeq = dialogSeqRef.current
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if (!activeTicketId || !isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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await loadDetail(activeTicketId, activeDialogSeq)
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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onChanged()
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}
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async function handleUpdateTicket(payload: CreateTicketPayload | UpdateTicketPayload) {
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if (!("ticketId" in payload) || payload.ticketId <= 0) {
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toast.error("请选择工单")
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return
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}
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const activeDialogSeq = dialogSeqRef.current
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setEditSaving(true)
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try {
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await updateTicket(payload)
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if (!isCurrentOperation(payload.ticketId, activeDialogSeq)) {
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return
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}
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toast.success("工单已更新")
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setEditOpen(false)
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await loadDetail(payload.ticketId, activeDialogSeq)
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if (!isCurrentOperation(payload.ticketId, activeDialogSeq)) {
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return
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}
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onChanged()
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} catch (error) {
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if (!isCurrentOperation(payload.ticketId, activeDialogSeq)) {
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return
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}
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toast.error(error instanceof Error ? error.message : "更新工单失败")
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} finally {
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if (isCurrentOperation(payload.ticketId, activeDialogSeq)) {
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setEditSaving(false)
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}
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}
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}
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async function handleUpdateCustomer(payload: CustomerFormSavePayload) {
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const activeCustomerId = getTicketCustomerId(ticket)
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if (!ticket?.id || activeCustomerId <= 0) {
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toast.error("当前工单未关联客户")
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return
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}
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if (customerEditSaving) {
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return
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}
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const activeTicketId = ticket.id
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const activeDialogSeq = dialogSeqRef.current
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setCustomerEditSaving(true)
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try {
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await saveCustomerProfile({ ...payload, id: activeCustomerId })
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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toast.success("已保存")
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setCustomerEditOpen(false)
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await loadDetail(activeTicketId, activeDialogSeq)
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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onChanged()
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} catch (error) {
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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toast.error(error instanceof Error ? error.message : "保存失败")
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} finally {
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if (isCurrentOperation(activeTicketId, activeDialogSeq)) {
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setCustomerEditSaving(false)
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}
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}
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}
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async function handleCustomerLinked() {
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const activeTicketId = ticket?.id
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const activeDialogSeq = dialogSeqRef.current
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if (!activeTicketId || !isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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await loadDetail(activeTicketId, activeDialogSeq)
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if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
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return
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}
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onChanged()
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}
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const ticket = detail?.ticket
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const customerId = getTicketCustomerId(ticket)
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return (
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<>
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<ProjectDialog
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open={open}
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onOpenChange={onOpenChange}
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title={
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<div className="flex min-w-0 items-center gap-2 pr-16 text-base">
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<span className="truncate">{ticket?.title ?? "工单详情"}</span>
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{ticket ? <TicketStatusBadge status={ticket.status} /> : null}
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</div>
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}
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description={
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ticket ? (
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<span className="flex flex-wrap items-center gap-2 text-sm">
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<span className="font-mono">{ticket.ticketNo}</span>
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<span>{sourceLabel(ticket.source)}</span>
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<span>创建人：{metadataValue(ticket.createdByName || ticket.createdBy)}</span>
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</span>
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) : undefined
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}
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size="xl"
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allowFullscreen
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bodyScrollable={false}
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contentClassName="sm:max-w-5xl"
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bodyClassName="overflow-hidden"
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>
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{loading && !ticket ? (
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<div className="flex h-[520px] items-center justify-center gap-2 text-sm text-muted-foreground">
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<RefreshCcwIcon className="size-4 animate-spin" />
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加载中...
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</div>
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) : ticket ? (
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<div className="grid h-[min(72vh,680px)] min-h-0 grid-cols-1 overflow-hidden lg:grid-cols-[minmax(0,1fr)_380px] border-t">
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<div className="min-h-0 space-y-5 overflow-y-auto border-b p-6 lg:border-r lg:border-b-0">
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<section className="space-y-2">
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<div className="text-sm font-medium text-muted-foreground">描述</div>
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<div className="rounded-md border bg-muted/30 px-3 py-2">
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<SafeRichHTML html={ticket.description} fallback="暂无描述" />
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</div>
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</section>
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<section className="grid gap-4 md:grid-cols-[minmax(0,1fr)_220px]">
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<div className="space-y-2">
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<div className="text-sm font-medium text-muted-foreground">状态</div>
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<div className="flex flex-wrap gap-2">
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{statusOptions.map((option) => (
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<Button
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key={option.value}
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type="button"
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size="sm"
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variant={ticket.status === option.value ? "default" : "outline"}
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disabled={!!statusSaving}
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onClick={() => void handleStatusChange(option.value)}
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>
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{statusSaving === option.value ? "更新中..." : option.label}
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</Button>
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))}
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</div>
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</div>
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<div className="space-y-2">
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<div className="text-sm font-medium text-muted-foreground">负责人</div>
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<div className="flex items-center justify-between gap-2 rounded-md border px-3 py-2">
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<div className="flex min-w-0 items-center gap-2 text-sm">
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<UserRoundIcon className="size-4 shrink-0 text-muted-foreground" />
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<span className="truncate">{ticket.currentAssigneeName || "未分配"}</span>
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</div>
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<Button type="button" size="sm" variant="outline" onClick={() => setAssignOpen(true)}>
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指派
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</Button>
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</div>
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</div>
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</section>
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<section className="space-y-2">
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<div className="flex items-center justify-between gap-2">
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<div className="text-sm font-medium text-muted-foreground">标签</div>
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<Button type="button" size="sm" variant="outline" onClick={() => setEditOpen(true)}>
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编辑
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</Button>
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</div>
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{ticket.tags && ticket.tags.length > 0 ? (
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<div className="flex flex-wrap gap-1.5">
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{ticket.tags.map((tag) => (
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<Badge key={tag.id} variant="outline">
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{tag.name}
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</Badge>
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))}
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</div>
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) : (
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<div className="text-sm text-muted-foreground">暂无标签</div>
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)}
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</section>
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<section className="space-y-3 rounded-md border p-3 text-sm">
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<div className="flex items-center justify-between gap-2">
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<div className="font-medium text-muted-foreground">客户信息</div>
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<Button
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type="button"
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variant="ghost"
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size="sm"
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className="h-7 shrink-0 gap-1 px-2 text-xs"
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onClick={() => {
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if (customerId > 0) {
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setCustomerEditOpen(true)
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return
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}
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setCustomerLinkOpen(true)
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}}
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>
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<PencilIcon className="size-3.5" />
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{customerId > 0 ? "编辑" : "关联或创建"}
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</Button>
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</div>
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<div className="grid gap-3 sm:grid-cols-2">
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<MetadataItem label="客户" value={ticket.customer?.name || ticket.customerId} />
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<MetadataItem label="联系方式" value={ticket.customer?.primaryMobile || ticket.customer?.primaryEmail} />
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</div>
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</section>
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<section className="space-y-3 rounded-md border p-3 text-sm">
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<div className="font-medium text-muted-foreground">工单信息</div>
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<div className="grid gap-3 sm:grid-cols-2">
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<MetadataItem label="来源" value={sourceLabel(ticket.source)} />
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<MetadataItem label="渠道" value={ticket.channel} />
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<MetadataItem label="会话 ID" value={ticket.conversationId || undefined} />
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<MetadataItem label="最后更新" value={ticket.updatedAt ? formatDateTime(ticket.updatedAt) : undefined} />
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</div>
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</section>
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</div>
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<aside className="flex min-h-0 flex-col p-6">
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<div className="flex items-center gap-2 text-sm font-medium">
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<MessageSquareTextIcon className="size-4 text-muted-foreground" />
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处理进展
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</div>
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<div className="mt-3 space-y-2">
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<ContentEditor
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value={{ mode: "html", raw: progressContent }}
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onChange={(next) => setProgressContent(next.raw)}
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placeholder="记录本次处理进展"
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disabled={progressSaving}
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allowedModes={["html"]}
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height={220}
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/>
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<div className="flex justify-end">
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<Button type="button" size="sm" disabled={progressSaving} onClick={() => void handleCreateProgress()}>
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<SendIcon className="size-3.5" />
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{progressSaving ? "提交中..." : "添加进展"}
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</Button>
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</div>
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</div>
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<Separator className="my-4" />
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<div className="min-h-0 flex-1 overflow-y-auto pr-1">
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{detail.progresses && detail.progresses.length > 0 ? (
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<div className="space-y-3">
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{detail.progresses.map((progress, index) => (
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<div key={progress.id} className="flex gap-3">
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<div className="flex flex-col items-center">
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<span className="mt-1 size-2 rounded-full bg-primary" />
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<span
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className={cn(
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"mt-1 w-px flex-1 bg-border",
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index === detail.progresses!.length - 1 ? "opacity-0" : "opacity-100",
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)}
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/>
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</div>
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<div className="min-w-0 flex-1 pb-3">
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<div className="flex flex-wrap items-center gap-2 text-sm text-muted-foreground">
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<span>{progress.authorName || `用户#${progress.authorId}`}</span>
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<span>{progress.createdAt ? formatDateTime(progress.createdAt) : "-"}</span>
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</div>
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<SafeRichHTML html={progress.content} className="mt-1" />
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</div>
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</div>
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))}
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</div>
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) : (
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<div className="rounded-md border border-dashed px-3 py-6 text-center text-sm text-muted-foreground">
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暂无处理进展
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</div>
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)}
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</div>
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</aside>
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</div>
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) : (
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|
<div className="flex h-[360px] items-center justify-center text-sm text-muted-foreground">请选择工单</div>
|
|
)}
|
|
</ProjectDialog>
|
|
|
|
<TicketAssignDialog
|
|
open={assignOpen}
|
|
ticketId={ticket?.id ?? null}
|
|
currentAssigneeId={ticket?.currentAssigneeId}
|
|
onOpenChange={setAssignOpen}
|
|
onSuccess={handleAssigned}
|
|
/>
|
|
<EditDialog
|
|
open={editOpen}
|
|
saving={editSaving}
|
|
itemId={ticket?.id ?? null}
|
|
onOpenChange={setEditOpen}
|
|
onSubmit={handleUpdateTicket}
|
|
/>
|
|
<CustomerFormDialog
|
|
open={customerEditOpen}
|
|
onOpenChange={setCustomerEditOpen}
|
|
saving={customerEditSaving}
|
|
itemId={customerId > 0 ? customerId : null}
|
|
onSave={handleUpdateCustomer}
|
|
/>
|
|
<CustomerLinkOrCreateDialog
|
|
open={customerLinkOpen}
|
|
onOpenChange={setCustomerLinkOpen}
|
|
ticketId={ticket?.id ?? null}
|
|
onSuccess={handleCustomerLinked}
|
|
/>
|
|
</>
|
|
)
|
|
}
|
|
|
|
function MetadataItem({ label, value }: { label: string; value?: string | number | null }) {
|
|
return (
|
|
<div className="min-w-0">
|
|
<div className="text-sm text-muted-foreground">{label}</div>
|
|
<div className="mt-1 truncate">{metadataValue(value)}</div>
|
|
</div>
|
|
)
|
|
}
|