mlogclub
54 lines
1.6 KiB
Go
54 lines
1.6 KiB
Go
package graphs
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import (
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"testing"
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"cs-agent/internal/models"
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"cs-agent/internal/pkg/enums"
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)
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func TestBuildAnalyzeConversationResult_RecommendsHandoffForComplaint(t *testing.T) {
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conversation := models.Conversation{
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Subject: "用户投诉扣费异常",
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LastMessageSummary: "用户反馈被重复扣费，并要求人工处理",
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}
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messages := []models.Message{
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{SenderType: enums.IMSenderTypeCustomer, Content: "你们重复扣费了，我要投诉并转人工"},
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}
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got := buildAnalyzeConversationResult(conversation, messages, AnalyzeConversationInput{
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NeedHumanHandoff: true,
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})
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if got.UserIntent != "handoff_request" {
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t.Fatalf("expected handoff_request, got %q", got.UserIntent)
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}
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if got.RiskLevel != "high" {
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t.Fatalf("expected high risk, got %q", got.RiskLevel)
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}
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if got.RecommendedNextAction != "handoff_to_human" {
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t.Fatalf("expected handoff_to_human, got %q", got.RecommendedNextAction)
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}
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}
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func TestBuildAnalyzeConversationResult_RecommendsPrepareTicket(t *testing.T) {
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conversation := models.Conversation{
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Subject: "订单无法支付",
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LastMessageSummary: "用户要求登记问题并尽快处理",
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}
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messages := []models.Message{
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{SenderType: enums.IMSenderTypeCustomer, Content: "麻烦帮我建个工单，订单一直支付失败"},
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}
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got := buildAnalyzeConversationResult(conversation, messages, AnalyzeConversationInput{
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NeedTicket: true,
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})
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if got.UserIntent != "ticket_request" {
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t.Fatalf("expected ticket_request, got %q", got.UserIntent)
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}
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if got.RecommendedNextAction != "prepare_ticket" {
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t.Fatalf("expected prepare_ticket, got %q", got.RecommendedNextAction)
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}
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}
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