mlogclub
601 lines
17 KiB
TypeScript
601 lines
17 KiB
TypeScript
"use client"
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import { create } from "zustand"
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import {
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fetchAgentConversations,
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fetchAgentMessages,
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markAgentMessageRead,
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recallAgentMessage,
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sendAgentMessage,
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uploadAgentConversationAttachment,
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uploadAgentConversationImage,
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type AgentAsset,
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type AgentConversation,
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type AgentMessage,
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} from "@/lib/api/agent"
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import { summarizeIMMessage } from "@/lib/im-message"
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import { generateUUID } from "@/lib/utils"
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export const agentConversationFilterOptions = [
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// { value: "mine", label: "我的" },
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{ value: "ai_serving", label: "AI接待中" },
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{ value: "active", label: "处理中" },
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{ value: "pending", label: "待接入" },
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{ value: "closed", label: "已关闭" },
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] as const
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export type AgentConversationFilterKey =
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(typeof agentConversationFilterOptions)[number]["value"]
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function buildConversationQuery(filter: AgentConversationFilterKey, keyword: string) {
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const query: Record<string, string | number | undefined> = {
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filter,
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keyword: keyword.trim() || undefined,
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limit: 100,
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}
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return query
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}
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type LoadMessagesOptions = {
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forceLoading?: boolean
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reset?: boolean
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}
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function ensureArray<T>(value: T[] | null | undefined): T[] {
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return Array.isArray(value) ? value : []
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}
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function mergeMessagesByIdAsc(
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a: AgentMessage[],
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b: AgentMessage[]
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): AgentMessage[] {
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const byId = new Map<number, AgentMessage>()
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for (const m of a) {
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byId.set(m.id, m)
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}
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for (const m of b) {
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byId.set(m.id, m)
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}
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return Array.from(byId.values()).sort((x, y) => x.id - y.id)
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}
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function parseCursorId(cursor: string): number {
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const n = Number.parseInt(cursor, 10)
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return Number.isFinite(n) && n > 0 ? n : 0
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}
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/** 下一页「更旧」请求应传入的游标：当前已加载列表中的最小 message id（后端用 id < cursor） */
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function cursorFromLoadedMessages(messages: AgentMessage[]): string {
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if (messages.length === 0) {
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return ""
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}
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return String(Math.min(...messages.map((m) => m.id)))
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}
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function minMessageId(messages: AgentMessage[]): number | null {
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if (messages.length === 0) {
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return null
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}
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return Math.min(...messages.map((m) => m.id))
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}
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/**
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* 拉「最新一页」做增量合并后，是否仍显示「还有更旧」。
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* 若本地已确认没有更旧，且合并后最早一条 id 没有变小，则不能用接口对「最新一页」的 hasMore 再次打开（满页会误报）。
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*/
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function hasMoreAfterLatestSyncMerge(args: {
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previousMessages: AgentMessage[]
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previousHasMore: boolean
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merged: AgentMessage[]
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apiHasMore: boolean
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}): boolean {
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const prevMin = minMessageId(args.previousMessages)
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const mergedMin = minMessageId(args.merged)
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if (mergedMin === null) {
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return Boolean(args.apiHasMore)
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}
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if (
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!args.previousHasMore &&
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prevMin !== null &&
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mergedMin >= prevMin
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) {
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return false
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}
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return args.previousHasMore || Boolean(args.apiHasMore)
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}
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type AgentConversationsStore = {
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searchKeyword: string
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conversationFilter: AgentConversationFilterKey
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conversations: AgentConversation[]
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conversationsLoading: boolean
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conversationsLoaded: boolean
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selectedConversationId: number | null
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messages: AgentMessage[]
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messagesLoading: boolean
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messagesLoadingMore: boolean
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messagesCursor: string
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messagesHasMore: boolean
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messagesLoadedConversationId: number | null
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sending: boolean
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uploadingAsset: boolean
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recallingMessageId: number
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readingMessageId: number
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setSearchKeyword: (keyword: string) => void
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setConversationFilter: (filter: AgentConversationFilterKey) => void
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setConversationTags: (
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conversationId: number,
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tags: AgentConversation["tags"]
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) => void
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loadConversations: () => Promise<void>
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selectConversation: (conversationId: number) => Promise<void>
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loadMessages: (conversationId: number, options?: LoadMessagesOptions) => Promise<void>
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loadOlderMessages: () => Promise<void>
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syncLatestMessages: (conversationId: number) => Promise<void>
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markSelectedConversationRead: () => Promise<void>
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sendMessage: (html: string) => Promise<AgentMessage | null>
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uploadImage: (file: File) => Promise<AgentAsset | null>
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sendAttachment: (file: File) => Promise<AgentMessage | null>
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recallMessage: (messageId: number) => Promise<AgentMessage | null>
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}
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let conversationsRequestSeq = 0
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let messagesRequestSeq = 0
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export const useAgentConversationsStore = create<AgentConversationsStore>((set, get) => ({
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searchKeyword: "",
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conversationFilter: "active",
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conversations: [],
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conversationsLoading: false,
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conversationsLoaded: false,
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selectedConversationId: null,
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messages: [],
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messagesLoading: false,
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messagesLoadingMore: false,
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messagesCursor: "",
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messagesHasMore: false,
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messagesLoadedConversationId: null,
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sending: false,
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uploadingAsset: false,
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recallingMessageId: 0,
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readingMessageId: 0,
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setSearchKeyword: (keyword) => {
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set({ searchKeyword: keyword })
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},
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setConversationFilter: (filter) => {
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set({ conversationFilter: filter })
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},
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setConversationTags: (conversationId, tags) => {
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set((state) => ({
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conversations: state.conversations.map((item) =>
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item.id === conversationId
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? {
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...item,
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tags: tags && tags.length > 0 ? tags : [],
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}
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: item
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),
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}))
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},
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loadConversations: async () => {
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const requestSeq = ++conversationsRequestSeq
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const store = get()
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if (!store.conversationsLoaded) {
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set({ conversationsLoading: true })
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}
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try {
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const data = await fetchAgentConversations(
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buildConversationQuery(store.conversationFilter, store.searchKeyword)
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)
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const conversations = ensureArray(data.results)
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if (requestSeq !== conversationsRequestSeq) {
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return
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}
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const currentSelectedId = get().selectedConversationId
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const hasCurrentSelection =
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currentSelectedId !== null && conversations.some((item) => item.id === currentSelectedId)
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const nextSelectedId = hasCurrentSelection ? currentSelectedId : (conversations[0]?.id ?? null)
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const selectionChanged = nextSelectedId !== currentSelectedId
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set({
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conversations,
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conversationsLoaded: true,
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conversationsLoading: false,
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selectedConversationId: nextSelectedId,
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})
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if (nextSelectedId === null) {
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set({
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messages: [],
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messagesLoading: false,
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messagesLoadingMore: false,
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messagesCursor: "",
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messagesHasMore: false,
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messagesLoadedConversationId: null,
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})
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return
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}
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if (selectionChanged || get().messagesLoadedConversationId === null) {
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await get().loadMessages(nextSelectedId, {
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forceLoading: true,
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reset: true,
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})
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}
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} catch (error) {
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if (requestSeq === conversationsRequestSeq) {
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set({ conversationsLoading: false })
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}
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throw error
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}
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},
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selectConversation: async (conversationId) => {
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if (get().selectedConversationId === conversationId) {
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return
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}
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set({
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selectedConversationId: conversationId,
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messages: [],
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messagesLoading: true,
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messagesLoadingMore: false,
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messagesCursor: "",
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messagesHasMore: false,
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messagesLoadedConversationId: null,
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})
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await get().loadMessages(conversationId, {
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forceLoading: true,
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reset: true,
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})
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},
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loadMessages: async (conversationId, options = {}) => {
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const requestSeq = ++messagesRequestSeq
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const store = get()
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const shouldShowLoading =
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options.forceLoading || store.messagesLoadedConversationId !== conversationId
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if (shouldShowLoading) {
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set({
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messagesLoading: true,
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...(options.reset
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? {
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messages: [],
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messagesCursor: "",
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messagesHasMore: false,
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}
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: {}),
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})
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}
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try {
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const data = await fetchAgentMessages({
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conversationId,
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limit: 50,
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})
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if (requestSeq !== messagesRequestSeq) {
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return
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}
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if (get().selectedConversationId !== conversationId) {
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return
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}
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const list = ensureArray(data.results)
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set({
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messages: list,
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messagesLoading: false,
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messagesLoadedConversationId: conversationId,
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messagesCursor:
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cursorFromLoadedMessages(list) || (data.cursor ?? ""),
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messagesHasMore: Boolean(data.hasMore),
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})
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} catch (error) {
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if (requestSeq === messagesRequestSeq) {
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set({ messagesLoading: false })
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}
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throw error
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}
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},
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loadOlderMessages: async () => {
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const conversationId = get().selectedConversationId
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if (!conversationId || get().messagesLoadingMore || !get().messagesHasMore) {
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return
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}
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const cursorId = parseCursorId(get().messagesCursor)
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if (cursorId <= 0) {
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return
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}
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set({ messagesLoadingMore: true })
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try {
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const data = await fetchAgentMessages({
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conversationId,
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cursor: cursorId,
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limit: 50,
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})
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if (get().selectedConversationId !== conversationId) {
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return
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}
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const incoming = ensureArray(data.results)
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set((state) => {
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const merged = mergeMessagesByIdAsc(incoming, state.messages)
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return {
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messages: merged,
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messagesCursor:
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cursorFromLoadedMessages(merged) ||
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(data.cursor ?? state.messagesCursor),
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messagesHasMore: Boolean(data.hasMore),
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messagesLoadingMore: false,
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}
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})
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} catch (error) {
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set({ messagesLoadingMore: false })
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throw error
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}
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},
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syncLatestMessages: async (conversationId) => {
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if (conversationId <= 0) {
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return
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}
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try {
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const data = await fetchAgentMessages({
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conversationId,
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limit: 50,
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})
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if (get().selectedConversationId !== conversationId) {
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return
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}
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const batch = ensureArray(data.results)
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if (batch.length === 0) {
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return
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}
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const firstId = batch[0]!.id
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set((state) => {
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const preserved = state.messages.filter((m) => m.id < firstId)
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const merged = mergeMessagesByIdAsc(preserved, batch)
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return {
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messages: merged,
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messagesCursor:
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cursorFromLoadedMessages(merged) ||
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(data.cursor ?? state.messagesCursor),
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messagesHasMore: hasMoreAfterLatestSyncMerge({
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previousMessages: state.messages,
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previousHasMore: state.messagesHasMore,
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merged,
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apiHasMore: Boolean(data.hasMore),
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}),
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}
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})
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} catch {
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// 实时同步失败不抛给 WS 回调
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}
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},
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markSelectedConversationRead: async () => {
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const store = get()
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const conversationId = store.selectedConversationId
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const conversation = store.conversations.find((item) => item.id === conversationId)
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const lastMessage = store.messages.at(-1)
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if (!conversationId || !conversation || !lastMessage) {
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return
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}
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if (
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conversation.agentUnreadCount <= 0 &&
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(conversation.agentLastReadMessageId ?? 0) >= lastMessage.id
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) {
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return
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}
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if (store.readingMessageId === lastMessage.id) {
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return
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}
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set({ readingMessageId: lastMessage.id })
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try {
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await markAgentMessageRead(conversationId, lastMessage.id)
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set((current) => {
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if (current.selectedConversationId !== conversationId) {
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return { readingMessageId: 0 }
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}
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return {
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readingMessageId: 0,
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messages: current.messages.map((item) =>
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item.seqNo <= lastMessage.seqNo
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? {
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...item,
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agentRead: true,
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}
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: item
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),
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conversations: current.conversations.map((item) =>
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item.id === conversationId
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? {
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...item,
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agentUnreadCount: 0,
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agentLastReadMessageId: lastMessage.id,
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agentLastReadSeqNo: lastMessage.seqNo,
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}
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: item
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),
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}
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})
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} catch (error) {
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set({ readingMessageId: 0 })
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throw error
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}
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},
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sendMessage: async (html) => {
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const trimmedContent = html.trim()
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const { selectedConversationId, sending } = get()
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if (!selectedConversationId || !trimmedContent || sending) {
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return null
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}
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set({ sending: true })
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try {
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const message = await sendAgentMessage({
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conversationId: selectedConversationId,
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messageType: "html",
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content: trimmedContent,
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clientMsgId: `agent_${generateUUID()}`,
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})
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if (get().selectedConversationId === selectedConversationId) {
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set((current) => ({
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messages: current.messages.some((m) => m.id === message.id)
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? current.messages.map((m) => (m.id === message.id ? message : m))
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: [...current.messages, message],
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conversations: current.conversations.map((item) =>
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item.id === selectedConversationId
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? {
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...item,
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lastMessageAt: message.sentAt,
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lastActiveAt: message.sentAt,
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lastMessageSummary: summarizeIMMessage({
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messageType: "html",
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content: trimmedContent,
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}),
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agentUnreadCount: 0,
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customerUnreadCount: (item.customerUnreadCount ?? 0) + 1,
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agentLastReadMessageId: message.id,
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agentLastReadSeqNo: message.seqNo,
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}
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: item
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),
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}))
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}
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return message
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} finally {
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set({ sending: false })
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}
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},
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uploadImage: async (file) => {
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const { selectedConversationId, sending, uploadingAsset } = get()
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if (!selectedConversationId || sending || uploadingAsset) {
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return null
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}
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set({ uploadingAsset: true })
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try {
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return await uploadAgentConversationImage(selectedConversationId, file)
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} finally {
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set({ uploadingAsset: false })
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}
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},
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sendAttachment: async (file) => {
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const { selectedConversationId, sending, uploadingAsset } = get()
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if (!selectedConversationId || sending || uploadingAsset) {
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return null
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}
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set({ uploadingAsset: true })
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try {
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const asset = await uploadAgentConversationAttachment(selectedConversationId, file)
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const message = await sendAgentMessage({
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conversationId: selectedConversationId,
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messageType: "attachment",
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content: asset.filename,
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payload: JSON.stringify({ assetId: asset.assetId }),
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clientMsgId: `agent_attachment_${generateUUID()}`,
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})
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if (get().selectedConversationId === selectedConversationId) {
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set((current) => ({
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messages: current.messages.some((m) => m.id === message.id)
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? current.messages.map((m) => (m.id === message.id ? message : m))
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: [...current.messages, message],
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conversations: current.conversations.map((item) =>
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item.id === selectedConversationId
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? {
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...item,
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lastMessageAt: message.sentAt,
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lastActiveAt: message.sentAt,
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lastMessageSummary: summarizeIMMessage(message),
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agentUnreadCount: 0,
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customerUnreadCount: (item.customerUnreadCount ?? 0) + 1,
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agentLastReadMessageId: message.id,
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agentLastReadSeqNo: message.seqNo,
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}
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: item
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),
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}))
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}
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return message
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} finally {
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set({ uploadingAsset: false })
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}
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},
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recallMessage: async (messageId) => {
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const { selectedConversationId, recallingMessageId } = get()
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if (!selectedConversationId || messageId <= 0 || recallingMessageId === messageId) {
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return null
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}
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set({ recallingMessageId: messageId })
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try {
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const message = await recallAgentMessage(messageId)
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if (get().selectedConversationId === selectedConversationId) {
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set((current) => {
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const nextMessages = current.messages.map((item) =>
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item.id === message.id ? message : item
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)
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const lastActiveMessage = [...nextMessages]
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.reverse()
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.find((item) => !item.recalledAt && item.sendStatus !== 6)
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return {
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recallingMessageId: 0,
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messages: nextMessages,
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conversations: current.conversations.map((item) =>
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item.id === selectedConversationId
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? {
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...item,
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lastMessageId: lastActiveMessage?.id ?? 0,
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lastMessageAt: lastActiveMessage?.sentAt ?? "",
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lastMessageSummary: lastActiveMessage
|
||
? summarizeIMMessage(lastActiveMessage)
|
||
: "",
|
||
}
|
||
: item
|
||
),
|
||
}
|
||
})
|
||
} else {
|
||
set({ recallingMessageId: 0 })
|
||
}
|
||
return message
|
||
} catch (error) {
|
||
set({ recallingMessageId: 0 })
|
||
throw error
|
||
}
|
||
},
|
||
}))
|
||
|
||
export const agentConversationSelectors = {
|
||
selectedConversation: (state: AgentConversationsStore) =>
|
||
state.conversations.find((item) => item.id === state.selectedConversationId) ?? null,
|
||
}
|