mlogclub
86 lines
2.6 KiB
Go
86 lines
2.6 KiB
Go
package event_handlers
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import (
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"context"
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"fmt"
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"strings"
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"time"
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"cs-agent/internal/events"
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"cs-agent/internal/models"
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"cs-agent/internal/pkg/enums"
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"cs-agent/internal/pkg/eventbus"
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"cs-agent/internal/services"
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"github.com/mlogclub/simple/common/strs"
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)
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func init() {
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eventbus.
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Register[events.ConversationAssignedEvent]().
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Subscribe(handleConversationAssignedNotify)
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}
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func handleConversationAssignedNotify(ctx context.Context, event events.ConversationAssignedEvent) error {
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if event.ConversationID <= 0 || event.ToUserID <= 0 {
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return nil
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}
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conversation := services.ConversationService.Get(event.ConversationID)
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if conversation == nil {
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return nil
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}
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return services.WxWorkNotifyService.SendTextToAssigneeOrDefault(event.ToUserID,
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conversationAssignedNotifyTitle(event.AssignType),
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buildConversationAssignedNotifyBody(conversation, event.ToUserID, event.Reason, event.AssignType))
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}
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func conversationAssignedNotifyTitle(assignType string) string {
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switch strings.TrimSpace(assignType) {
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case events.ConversationAssignTypeTransfer:
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return "会话转接提醒"
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case events.ConversationAssignTypeAutoAssign:
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return "会话自动分配提醒"
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default:
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return "会话分配提醒"
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}
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}
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func buildConversationAssignedNotifyBody(conversation *models.Conversation, assigneeID int64, reason string, assignType string) string {
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if conversation == nil {
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return ""
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}
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reasonLabel := "分配原因"
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if strings.TrimSpace(assignType) == events.ConversationAssignTypeTransfer {
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reasonLabel = "转接原因"
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}
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lines := []string{
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fmt.Sprintf("会话ID: #%d", conversation.ID),
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fmt.Sprintf("会话主题: %s", strs.DefaultIfBlank(conversation.Subject, "-")),
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fmt.Sprintf("接入渠道: %s", enums.GetExternalSourceLabel(conversation.ExternalSource)),
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fmt.Sprintf("当前状态: %s", enums.GetIMConversationStatusLabel(conversation.Status)),
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fmt.Sprintf("处理人: %s", resolveNotifyUserLabel(assigneeID)),
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}
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if strings.TrimSpace(reason) != "" {
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lines = append(lines, fmt.Sprintf("%s: %s", reasonLabel, strings.TrimSpace(reason)))
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}
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lines = append(lines, fmt.Sprintf("时间: %s", time.Now().Format("2006-01-02 15:04:05")))
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return strings.Join(lines, "\n")
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}
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func resolveNotifyUserLabel(userID int64) string {
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if userID <= 0 {
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return "-"
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}
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user := services.UserService.Get(userID)
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if user == nil {
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return fmt.Sprintf("用户#%d", userID)
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}
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if nickname := strings.TrimSpace(user.Nickname); nickname != "" {
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return nickname
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}
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if username := strings.TrimSpace(user.Username); username != "" {
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return username
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}
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return fmt.Sprintf("用户#%d", userID)
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}
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