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feat: enhance AI workflow with new ticket creation and fallback handling logic

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This commit is contained in:
mlogclub
2026-06-25 18:28:16 +08:00
parent 22c241a4ad
commit 34d70e769f
8 changed files with 490 additions and 25 deletions
Download Patch File Download Diff File Expand all files Collapse all files
internal/ai/runtime/workflow/executor.go
+27
View File
@@ -17,6 +17,7 @@ import (
"agent-desk/internal/models"
"agent-desk/internal/pkg/dto"
"agent-desk/internal/pkg/dto/request"
"agent-desk/internal/pkg/enums"
"agent-desk/internal/pkg/utils"
"agent-desk/internal/services"
)
@@ -311,10 +312,22 @@ func (e *Executor) executeCreateTicket(state *runState, node dsl.Node) error {
"ticketId": item.ID,
"ticketNo": item.TicketNo,
"created": true,
"message": buildTicketCreatedMessage(item),
})
return nil
}
func buildTicketCreatedMessage(item *models.Ticket) string {
if item == nil {
return "工单已创建。"
}
ticketNo := strings.TrimSpace(item.TicketNo)
if ticketNo == "" {
return fmt.Sprintf("工单已创建，工单 ID：%d。", item.ID)
}
return "工单已创建，工单号：" + ticketNo + "。"
}
func workflowAIPrincipal(aiAgent models.AIAgent) *dto.AuthPrincipal {
username := strings.TrimSpace(aiAgent.Name)
if username == "" {
@@ -543,6 +556,10 @@ func (e *Executor) executeLLMReply(ctx context.Context, state *runState, node ds
if prompt := strings.TrimSpace(readStringConfig(node.Config, "prompt")); prompt != "" {
systemPrompt = strings.TrimSpace(systemPrompt + "\n\n" + prompt)
}
if _, declaresKnowledge := node.Inputs["knowledgeItems"]; declaresKnowledge && len(utils.SplitInt64s(state.input.AIAgent.KnowledgeIDs)) > 0 && !hasItems(state.resolveInput(node, "knowledgeItems")) {
state.setNodeVars(node.ID, map[string]any{"replyText": workflowKnowledgeFallbackReply(state.input.AIAgent)})
return nil
}
if knowledgeItems != "" {
userPrompt = userPrompt + "\n\nKnowledge context:\n" + knowledgeItems
}
@@ -556,6 +573,16 @@ func (e *Executor) executeLLMReply(ctx context.Context, state *runState, node ds
return nil
}
func workflowKnowledgeFallbackReply(aiAgent models.AIAgent) string {
if reply := strings.TrimSpace(aiAgent.FallbackMessage); reply != "" {
return reply
}
if aiAgent.FallbackMode == enums.AIAgentFallbackModeSuggestRetry {
return "当前知识库里没有找到足够明确的信息，你可以换个更具体的问法再试一次。"
}
return "当前知识库暂无明确信息。"
}
func (s *runState) nextNodeID(sourceNodeID string) (string, bool, error) {
edges := s.outgoing[sourceNodeID]
if len(edges) == 0 {
internal/ai/runtime/workflow/executor_test.go
+53
View File
@@ -228,6 +228,31 @@ func TestExecutorPrepareTicketDraftOutputsDraftVariable(t *testing.T) {
assertPath(t, result.NodePath, []string{"start_1", "draft_1", "ready_end"})
}
func TestExecutorLLMReplyUsesAgentFallbackWhenDeclaredKnowledgeIsEmpty(t *testing.T) {
result, err := NewExecutor().Execute(context.Background(), Input{
Definition: emptyKnowledgeReplyDefinition(),
UserMessage: models.Message{
Content: "产品功能",
},
AIAgent: models.AIAgent{
KnowledgeIDs: "1",
FallbackMode: enums.AIAgentFallbackModeNoAnswer,
FallbackMessage: "我暂时没有找到足够准确的信息。你可以补充更具体的问题，我再继续帮你查。",
SystemPrompt: "不要编造事实。",
},
AIConfig: models.AIConfig{
ModelName: "should-not-be-called",
},
})
if err != nil {
t.Fatalf("execute workflow: %v", err)
}
if result.ReplyText != "我暂时没有找到足够准确的信息。你可以补充更具体的问题，我再继续帮你查。" {
t.Fatalf("expected fallback reply, got %q", result.ReplyText)
}
assertPath(t, result.NodePath, []string{"start_1", "reply_1", "send_1", "end_1"})
}
func TestExecutorHumanConfirmInterruptsWithCheckpoint(t *testing.T) {
result, err := NewExecutor().Execute(context.Background(), Input{
Definition: humanConfirmWorkflowDefinition(),
@@ -333,6 +358,11 @@ func TestExecutorResumeCreatesTicketAfterHumanConfirmation(t *testing.T) {
if ticket.Title == "" || !strings.Contains(ticket.Description, "订单支付失败") {
t.Fatalf("unexpected ticket: %+v", ticket)
}
trace := findNodeTrace(result.NodeTraces, "create_ticket_1")
if trace == nil || !strings.Contains(trace.OutputPreview, "工单已创建") {
t.Fatalf("expected create_ticket output to include customer-visible result message, got %#v", trace)
}
}
func findNodeTrace(items []NodeTrace, nodeID string) *NodeTrace {
@@ -344,6 +374,29 @@ func findNodeTrace(items []NodeTrace, nodeID string) *NodeTrace {
return nil
}
func emptyKnowledgeReplyDefinition() dsl.Definition {
return dsl.Definition{
SchemaVersion: 1,
EntryNodeID: "start_1",
Nodes: []dsl.Node{
{ID: "start_1", Type: workflowregistry.NodeTypeStart, Name: "Start"},
{ID: "reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "Reply", Inputs: map[string]dsl.VariableSelector{
"userMessage": {NodeID: "start_1", Field: "userMessage"},
"knowledgeItems": {NodeID: "missing_retrieve", Field: "items"},
}},
{ID: "send_1", Type: workflowregistry.NodeTypeSendReply, Name: "Send", Inputs: map[string]dsl.VariableSelector{
"replyText": {NodeID: "reply_1", Field: "replyText"},
}},
{ID: "end_1", Type: workflowregistry.NodeTypeEnd, Name: "End"},
},
Edges: []dsl.Edge{
{ID: "edge_start_reply", Source: "start_1", Target: "reply_1"},
{ID: "edge_reply_send", Source: "reply_1", Target: "send_1"},
{ID: "edge_send_end", Source: "send_1", Target: "end_1"},
},
}
}
func conditionalReplyDefinition() dsl.Definition {
return dsl.Definition{
SchemaVersion: 1,
internal/ai/workflow/registry/registry.go
+8 -6
View File
@@ -137,17 +137,19 @@ func DefaultRegistry() *Registry {
},
OutputSchema: []VariableSpec{
output("ticketId", VariableTypeInteger, "Created ticket ID."),
output("ticketNo", VariableTypeString, "Created ticket number."),
output("created", VariableTypeBoolean, "Whether the ticket was created."),
output("message", VariableTypeString, "Customer-visible ticket creation result."),
},
},
NodeSpec{
Type: NodeTypeHandoffToHuman,
Title: "Handoff To Human",
Description: "Transfer the conversation to human support.",
RiskLevel: NodeRiskLevelHigh,
RequiresConfirmationPredecessor: true,
Type: NodeTypeHandoffToHuman,
Title: "Handoff To Human",
Description: "Transfer the conversation to human support.",
RiskLevel: NodeRiskLevelHigh,
InputSchema: []VariableSpec{
requiredInput("reason", VariableTypeString, "Handoff reason."),
requiredInput("confirmed", VariableTypeBoolean, "Confirmation result."),
optionalInput("confirmed", VariableTypeBoolean, "Confirmation result."),
},
OutputSchema: []VariableSpec{
output("handoffId", VariableTypeInteger, "Handoff operation ID."),
internal/ai/workflow/validator/validator_test.go
+24
View File
@@ -110,6 +110,30 @@ func TestValidateDefinitionAcceptsConfirmedCreateTicket(t *testing.T) {
}
}
func TestValidateDefinitionAcceptsDirectHandoffToHuman(t *testing.T) {
def := dsl.Definition{
SchemaVersion: 1,
EntryNodeID: "start_1",
Nodes: []dsl.Node{
{ID: "start_1", Type: "start"},
{ID: "handoff_1", Type: "handoff_to_human", Inputs: map[string]dsl.VariableSelector{
"reason": {NodeID: "start_1", Field: "userMessage"},
}},
{ID: "end_1", Type: "end"},
},
Edges: []dsl.Edge{
{ID: "e1", Source: "start_1", Target: "handoff_1"},
{ID: "e2", Source: "handoff_1", Target: "end_1"},
},
}
result := validator.ValidateDefinition(def, registry.DefaultRegistry())
if !result.Valid {
t.Fatalf("expected direct handoff_to_human to be valid, got %#v", result.Errors)
}
}
func TestValidateDefinitionRejectsConfirmedInputFromNonConfirmNode(t *testing.T) {
def := dsl.Definition{
SchemaVersion: 1,
internal/services/ai_agent_workflow_service_test.go
+79 -4
View File
@@ -5,6 +5,8 @@ import (
"testing"
"agent-desk/internal/ai/workflow/dsl"
workflowregistry "agent-desk/internal/ai/workflow/registry"
workflowvalidator "agent-desk/internal/ai/workflow/validator"
"agent-desk/internal/models"
"agent-desk/internal/pkg/dto"
"agent-desk/internal/pkg/dto/request"
@@ -50,11 +52,33 @@ func TestAIAgentServiceCreatesDefaultWorkflow(t *testing.T) {
if stored.EntryNodeID == "" {
t.Fatalf("expected default draft definition")
}
if len(stored.Nodes) < 5 {
t.Fatalf("expected product-ready default workflow, got nodes: %#v", stored.Nodes)
validation := workflowvalidator.ValidateDefinition(stored, workflowregistry.DefaultRegistry())
if !validation.Valid {
t.Fatalf("expected default workflow to be valid, got %#v", validation.Errors)
}
if !workflowHasNodeType(stored, "knowledge_retrieve") || !workflowHasNodeType(stored, "llm_reply") || !workflowHasNodeType(stored, "send_reply") {
t.Fatalf("expected default workflow to include retrieve, llm reply, and send reply nodes: %#v", stored.Nodes)
if nodeTypeByID(stored, "route_intent_1") != workflowregistry.NodeTypeCondition {
t.Fatalf("expected default workflow to start with a clear intent router, got nodes: %#v", stored.Nodes)
}
for _, nodeType := range []string{
workflowregistry.NodeTypeHandoffToHuman,
workflowregistry.NodeTypePrepareTicketDraft,
workflowregistry.NodeTypeHumanConfirm,
workflowregistry.NodeTypeCreateTicket,
workflowregistry.NodeTypeKnowledgeRetrieve,
workflowregistry.NodeTypeAnswerabilityGate,
workflowregistry.NodeTypeLLMReply,
workflowregistry.NodeTypeSendReply,
} {
if !workflowHasNodeType(stored, nodeType) {
t.Fatalf("expected default workflow to include %s node: %#v", nodeType, stored.Nodes)
}
}
assertConditionEdgeToNodeType(t, stored, "route_intent_1", workflowregistry.NodeTypeHandoffToHuman, "contains", "人工")
assertConditionEdgeToNodeType(t, stored, "route_intent_1", workflowregistry.NodeTypePrepareTicketDraft, "contains", "工单")
assertConditionEdgeToNodeType(t, stored, "answerability_1", workflowregistry.NodeTypeLLMReply, "eq", "answerable")
assertDefaultEdgeToNodeType(t, stored, "answerability_1", workflowregistry.NodeTypeLLMReply)
if !workflowEdgeExists(stored, "create_ticket_1", "ticket_result_reply_1") {
t.Fatalf("expected create_ticket to flow into a customer-visible result reply")
}
}
@@ -181,3 +205,54 @@ func workflowHasNodeType(def dsl.Definition, nodeType string) bool {
}
return false
}
func nodeTypeByID(def dsl.Definition, nodeID string) string {
for _, node := range def.Nodes {
if node.ID == nodeID {
return node.Type
}
}
return ""
}
func assertConditionEdgeToNodeType(t *testing.T, def dsl.Definition, sourceID string, targetType string, operator string, right any) {
t.Helper()
nodeTypes := workflowNodeTypeMap(def)
for _, edge := range def.Edges {
if edge.Source != sourceID || nodeTypes[edge.Target] != targetType || edge.Condition == nil {
continue
}
if edge.Condition.Operator == operator && edge.Condition.Right == right {
return
}
}
t.Fatalf("expected %s conditional edge from %s to %s with right=%v, got %#v", operator, sourceID, targetType, right, def.Edges)
}
func assertDefaultEdgeToNodeType(t *testing.T, def dsl.Definition, sourceID string, targetType string) {
t.Helper()
nodeTypes := workflowNodeTypeMap(def)
for _, edge := range def.Edges {
if edge.Source == sourceID && nodeTypes[edge.Target] == targetType && edge.Condition == nil {
return
}
}
t.Fatalf("expected default edge from %s to %s, got %#v", sourceID, targetType, def.Edges)
}
func workflowEdgeExists(def dsl.Definition, sourceID string, targetID string) bool {
for _, edge := range def.Edges {
if edge.Source == sourceID && edge.Target == targetID {
return true
}
}
return false
}
func workflowNodeTypeMap(def dsl.Definition) map[string]string {
ret := make(map[string]string, len(def.Nodes))
for _, node := range def.Nodes {
ret[node.ID] = node.Type
}
return ret
}
internal/services/ai_workflow_service.go
+86 -7
View File
@@ -422,24 +422,103 @@ func defaultAgentWorkflowDefinition() dsl.Definition {
SchemaVersion: 1,
EntryNodeID: "start_1",
Nodes: []dsl.Node{
{ID: "start_1", Type: workflowregistry.NodeTypeStart, Name: "开始", Position: dsl.Position{X: 0, Y: 120}},
{ID: "retrieve_1", Type: workflowregistry.NodeTypeKnowledgeRetrieve, Name: "知识检索", Position: dsl.Position{X: 260, Y: 120}, Inputs: map[string]dsl.VariableSelector{
{ID: "start_1", Type: workflowregistry.NodeTypeStart, Name: "开始", Position: dsl.Position{X: 0, Y: 260}},
{ID: "route_intent_1", Type: workflowregistry.NodeTypeCondition, Name: "意图分流", Position: dsl.Position{X: 260, Y: 260}},
{ID: "handoff_1", Type: workflowregistry.NodeTypeHandoffToHuman, Name: "转人工", Position: dsl.Position{X: 560, Y: 80}, Inputs: map[string]dsl.VariableSelector{
"reason": {NodeID: "start_1", Field: "userMessage"},
}},
{ID: "handoff_end_1", Type: workflowregistry.NodeTypeEnd, Name: "结束", Position: dsl.Position{X: 860, Y: 80}},
{ID: "draft_ticket_1", Type: workflowregistry.NodeTypePrepareTicketDraft, Name: "整理工单草稿", Position: dsl.Position{X: 560, Y: 240}, Inputs: map[string]dsl.VariableSelector{
"issue": {NodeID: "start_1", Field: "userMessage"},
}},
{ID: "ticket_confirm_prompt_1", Type: workflowregistry.NodeTypeLLMReply, Name: "建单确认文案", Position: dsl.Position{X: 860, Y: 240}, Config: json.RawMessage(`{"staticReply":"我已整理工单草稿。请回复“确认”创建工单，或回复“取消”放弃。"}`), Inputs: map[string]dsl.VariableSelector{
"userMessage": {NodeID: "start_1", Field: "userMessage"},
}},
{ID: "ticket_confirm_1", Type: workflowregistry.NodeTypeHumanConfirm, Name: "确认建单", Position: dsl.Position{X: 1160, Y: 240}, Inputs: map[string]dsl.VariableSelector{
"prompt": {NodeID: "ticket_confirm_prompt_1", Field: "replyText"},
}},
{ID: "create_ticket_1", Type: workflowregistry.NodeTypeCreateTicket, Name: "创建工单", Position: dsl.Position{X: 1460, Y: 180}, Inputs: map[string]dsl.VariableSelector{
"ticketDraft": {NodeID: "draft_ticket_1", Field: "ticketDraft"},
"confirmed": {NodeID: "ticket_confirm_1", Field: "confirmed"},
}},
{ID: "ticket_result_reply_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送建单结果", Position: dsl.Position{X: 1760, Y: 180}, Inputs: map[string]dsl.VariableSelector{
"replyText": {NodeID: "create_ticket_1", Field: "message"},
}},
{ID: "ticket_cancel_reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "取消建单提示", Position: dsl.Position{X: 1460, Y: 320}, Config: json.RawMessage(`{"staticReply":"已取消创建工单。你可以继续补充问题，我会继续帮你处理。"}`), Inputs: map[string]dsl.VariableSelector{
"userMessage": {NodeID: "start_1", Field: "userMessage"},
}},
{ID: "send_ticket_cancel_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送取消提示", Position: dsl.Position{X: 1760, Y: 320}, Inputs: map[string]dsl.VariableSelector{
"replyText": {NodeID: "ticket_cancel_reply_1", Field: "replyText"},
}},
{ID: "retrieve_1", Type: workflowregistry.NodeTypeKnowledgeRetrieve, Name: "知识检索", Position: dsl.Position{X: 560, Y: 500}, Inputs: map[string]dsl.VariableSelector{
"query": {NodeID: "start_1", Field: "userMessage"},
}},
{ID: "reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "AI 回复", Position: dsl.Position{X: 520, Y: 120}, Inputs: map[string]dsl.VariableSelector{
{ID: "answerability_1", Type: workflowregistry.NodeTypeAnswerabilityGate, Name: "可回答判断", Position: dsl.Position{X: 860, Y: 500}, Inputs: map[string]dsl.VariableSelector{
"userMessage": {NodeID: "start_1", Field: "userMessage"},
"knowledgeItems": {NodeID: "retrieve_1", Field: "items"},
}},
{ID: "send_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送回复", Position: dsl.Position{X: 780, Y: 120}, Inputs: map[string]dsl.VariableSelector{
{ID: "reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "AI 回复", Position: dsl.Position{X: 1160, Y: 440}, Inputs: map[string]dsl.VariableSelector{
"userMessage": {NodeID: "start_1", Field: "userMessage"},
"knowledgeItems": {NodeID: "retrieve_1", Field: "items"},
}},
{ID: "send_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送回复", Position: dsl.Position{X: 1460, Y: 440}, Inputs: map[string]dsl.VariableSelector{
"replyText": {NodeID: "reply_1", Field: "replyText"},
}},
{ID: "end_1", Type: workflowregistry.NodeTypeEnd, Name: "结束", Position: dsl.Position{X: 1040, Y: 120}},
{ID: "fallback_reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "兜底追问", Position: dsl.Position{X: 1160, Y: 600}, Inputs: map[string]dsl.VariableSelector{
"userMessage": {NodeID: "start_1", Field: "userMessage"},
"knowledgeItems": {NodeID: "retrieve_1", Field: "items"},
}},
{ID: "send_fallback_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送兜底", Position: dsl.Position{X: 1460, Y: 600}, Inputs: map[string]dsl.VariableSelector{
"replyText": {NodeID: "fallback_reply_1", Field: "replyText"},
}},
{ID: "end_1", Type: workflowregistry.NodeTypeEnd, Name: "结束", Position: dsl.Position{X: 2060, Y: 440}},
},
Edges: []dsl.Edge{
{ID: "edge_start_retrieve", Source: "start_1", Target: "retrieve_1"},
{ID: "edge_retrieve_reply", Source: "retrieve_1", Target: "reply_1"},
{ID: "edge_start_route_intent", Source: "start_1", Target: "route_intent_1"},
{ID: "edge_intent_handoff", Source: "route_intent_1", Target: "handoff_1", Condition: &dsl.Condition{
Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"},
Operator: "contains",
Right: "人工",
}},
{ID: "edge_intent_ticket", Source: "route_intent_1", Target: "draft_ticket_1", Condition: &dsl.Condition{
Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"},
Operator: "contains",
Right: "工单",
}},
{ID: "edge_intent_complaint", Source: "route_intent_1", Target: "draft_ticket_1", Condition: &dsl.Condition{
Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"},
Operator: "contains",
Right: "投诉",
}},
{ID: "edge_intent_incident", Source: "route_intent_1", Target: "draft_ticket_1", Condition: &dsl.Condition{
Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"},
Operator: "contains",
Right: "报障",
}},
{ID: "edge_intent_knowledge_default", Source: "route_intent_1", Target: "retrieve_1"},
{ID: "edge_handoff_end", Source: "handoff_1", Target: "handoff_end_1"},
{ID: "edge_draft_ticket_confirm_prompt", Source: "draft_ticket_1", Target: "ticket_confirm_prompt_1"},
{ID: "edge_ticket_prompt_confirm", Source: "ticket_confirm_prompt_1", Target: "ticket_confirm_1"},
{ID: "edge_ticket_confirm_create", Source: "ticket_confirm_1", Target: "create_ticket_1", Condition: &dsl.Condition{
Left: &dsl.VariableSelector{NodeID: "ticket_confirm_1", Field: "confirmed"},
Operator: "is_true",
}},
{ID: "edge_ticket_confirm_cancel", Source: "ticket_confirm_1", Target: "ticket_cancel_reply_1"},
{ID: "edge_create_ticket_result", Source: "create_ticket_1", Target: "ticket_result_reply_1"},
{ID: "edge_ticket_result_end", Source: "ticket_result_reply_1", Target: "end_1"},
{ID: "edge_ticket_cancel_send", Source: "ticket_cancel_reply_1", Target: "send_ticket_cancel_1"},
{ID: "edge_ticket_cancel_end", Source: "send_ticket_cancel_1", Target: "end_1"},
{ID: "edge_retrieve_answerability", Source: "retrieve_1", Target: "answerability_1"},
{ID: "edge_answerability_reply", Source: "answerability_1", Target: "reply_1", Condition: &dsl.Condition{
Left: &dsl.VariableSelector{NodeID: "answerability_1", Field: "answerability"},
Operator: "eq",
Right: "answerable",
}},
{ID: "edge_answerability_fallback", Source: "answerability_1", Target: "fallback_reply_1"},
{ID: "edge_reply_send", Source: "reply_1", Target: "send_1"},
{ID: "edge_fallback_send", Source: "fallback_reply_1", Target: "send_fallback_1"},
{ID: "edge_send_end", Source: "send_1", Target: "end_1"},
{ID: "edge_send_fallback_end", Source: "send_fallback_1", Target: "end_1"},
},
}
}
web/app/dashboard/ai-agents/_components/config-workbench.tsx
+209 -7
View File
@@ -101,24 +101,134 @@ const emptyDefinition: AIWorkflowDefinition = {
id: "start_1",
type: "start",
name: "开始",
position: { x: 0, y: 120 },
position: { x: 0, y: 260 },
config: {},
},
{
id: "route_intent_1",
type: "condition",
name: "意图分流",
position: { x: 260, y: 260 },
config: {},
},
{
id: "handoff_1",
type: "handoff_to_human",
name: "转人工",
position: { x: 560, y: 80 },
config: {},
inputs: {
reason: { nodeId: "start_1", field: "userMessage" },
},
},
{
id: "handoff_end_1",
type: "end",
name: "结束",
position: { x: 860, y: 80 },
config: {},
},
{
id: "draft_ticket_1",
type: "prepare_ticket_draft",
name: "整理工单草稿",
position: { x: 560, y: 240 },
config: {},
inputs: {
issue: { nodeId: "start_1", field: "userMessage" },
},
},
{
id: "ticket_confirm_prompt_1",
type: "llm_reply",
name: "建单确认文案",
position: { x: 860, y: 240 },
config: {
staticReply: "我已整理工单草稿。请回复“确认”创建工单，或回复“取消”放弃。",
},
inputs: {
userMessage: { nodeId: "start_1", field: "userMessage" },
},
},
{
id: "ticket_confirm_1",
type: "human_confirm",
name: "确认建单",
position: { x: 1160, y: 240 },
config: {},
inputs: {
prompt: { nodeId: "ticket_confirm_prompt_1", field: "replyText" },
},
},
{
id: "create_ticket_1",
type: "create_ticket",
name: "创建工单",
position: { x: 1460, y: 180 },
config: {},
inputs: {
ticketDraft: { nodeId: "draft_ticket_1", field: "ticketDraft" },
confirmed: { nodeId: "ticket_confirm_1", field: "confirmed" },
},
},
{
id: "ticket_result_reply_1",
type: "send_reply",
name: "发送建单结果",
position: { x: 1760, y: 180 },
config: {},
inputs: {
replyText: { nodeId: "create_ticket_1", field: "message" },
},
},
{
id: "ticket_cancel_reply_1",
type: "llm_reply",
name: "取消建单提示",
position: { x: 1460, y: 320 },
config: {
staticReply: "已取消创建工单。你可以继续补充问题，我会继续帮你处理。",
},
inputs: {
userMessage: { nodeId: "start_1", field: "userMessage" },
},
},
{
id: "send_ticket_cancel_1",
type: "send_reply",
name: "发送取消提示",
position: { x: 1760, y: 320 },
config: {},
inputs: {
replyText: { nodeId: "ticket_cancel_reply_1", field: "replyText" },
},
},
{
id: "retrieve_1",
type: "knowledge_retrieve",
name: "知识检索",
position: { x: 260, y: 120 },
position: { x: 560, y: 500 },
config: {},
inputs: {
query: { nodeId: "start_1", field: "userMessage" },
},
},
{
id: "answerability_1",
type: "answerability_gate",
name: "可回答判断",
position: { x: 860, y: 500 },
config: {},
inputs: {
userMessage: { nodeId: "start_1", field: "userMessage" },
knowledgeItems: { nodeId: "retrieve_1", field: "items" },
},
},
{
id: "reply_1",
type: "llm_reply",
name: "AI 回复",
position: { x: 520, y: 120 },
position: { x: 1160, y: 440 },
config: {},
inputs: {
userMessage: { nodeId: "start_1", field: "userMessage" },
@@ -129,25 +239,117 @@ const emptyDefinition: AIWorkflowDefinition = {
id: "send_1",
type: "send_reply",
name: "发送回复",
position: { x: 780, y: 120 },
position: { x: 1460, y: 440 },
config: {},
inputs: {
replyText: { nodeId: "reply_1", field: "replyText" },
},
},
{
id: "fallback_reply_1",
type: "llm_reply",
name: "兜底追问",
position: { x: 1160, y: 600 },
config: {},
inputs: {
userMessage: { nodeId: "start_1", field: "userMessage" },
knowledgeItems: { nodeId: "retrieve_1", field: "items" },
},
},
{
id: "send_fallback_1",
type: "send_reply",
name: "发送兜底",
position: { x: 1460, y: 600 },
config: {},
inputs: {
replyText: { nodeId: "fallback_reply_1", field: "replyText" },
},
},
{
id: "end_1",
type: "end",
name: "结束",
position: { x: 1040, y: 120 },
position: { x: 2060, y: 440 },
config: {},
},
],
edges: [
{ id: "edge_start_retrieve", source: "start_1", target: "retrieve_1" },
{ id: "edge_retrieve_reply", source: "retrieve_1", target: "reply_1" },
{ id: "edge_start_route_intent", source: "start_1", target: "route_intent_1" },
{
id: "edge_intent_handoff",
source: "route_intent_1",
target: "handoff_1",
condition: {
left: { nodeId: "start_1", field: "userMessage" },
operator: "contains",
right: "人工",
},
},
{
id: "edge_intent_ticket",
source: "route_intent_1",
target: "draft_ticket_1",
condition: {
left: { nodeId: "start_1", field: "userMessage" },
operator: "contains",
right: "工单",
},
},
{
id: "edge_intent_complaint",
source: "route_intent_1",
target: "draft_ticket_1",
condition: {
left: { nodeId: "start_1", field: "userMessage" },
operator: "contains",
right: "投诉",
},
},
{
id: "edge_intent_incident",
source: "route_intent_1",
target: "draft_ticket_1",
condition: {
left: { nodeId: "start_1", field: "userMessage" },
operator: "contains",
right: "报障",
},
},
{ id: "edge_intent_knowledge_default", source: "route_intent_1", target: "retrieve_1" },
{ id: "edge_handoff_end", source: "handoff_1", target: "handoff_end_1" },
{ id: "edge_draft_ticket_confirm_prompt", source: "draft_ticket_1", target: "ticket_confirm_prompt_1" },
{ id: "edge_ticket_prompt_confirm", source: "ticket_confirm_prompt_1", target: "ticket_confirm_1" },
{
id: "edge_ticket_confirm_create",
source: "ticket_confirm_1",
target: "create_ticket_1",
condition: {
left: { nodeId: "ticket_confirm_1", field: "confirmed" },
operator: "is_true",
},
},
{ id: "edge_ticket_confirm_cancel", source: "ticket_confirm_1", target: "ticket_cancel_reply_1" },
{ id: "edge_create_ticket_result", source: "create_ticket_1", target: "ticket_result_reply_1" },
{ id: "edge_ticket_result_end", source: "ticket_result_reply_1", target: "end_1" },
{ id: "edge_ticket_cancel_send", source: "ticket_cancel_reply_1", target: "send_ticket_cancel_1" },
{ id: "edge_ticket_cancel_end", source: "send_ticket_cancel_1", target: "end_1" },
{ id: "edge_retrieve_answerability", source: "retrieve_1", target: "answerability_1" },
{
id: "edge_answerability_reply",
source: "answerability_1",
target: "reply_1",
condition: {
left: { nodeId: "answerability_1", field: "answerability" },
operator: "eq",
right: "answerable",
},
},
{ id: "edge_answerability_fallback", source: "answerability_1", target: "fallback_reply_1" },
{ id: "edge_reply_send", source: "reply_1", target: "send_1" },
{ id: "edge_fallback_send", source: "fallback_reply_1", target: "send_fallback_1" },
{ id: "edge_send_end", source: "send_1", target: "end_1" },
{ id: "edge_send_fallback_end", source: "send_fallback_1", target: "end_1" },
],
}
web/lib/api/admin.ts
+4 -1
View File
@@ -323,7 +323,10 @@ export type AIWorkflowDefinition = {
source: string
target: string
condition?: {
expression: string
expression?: string
left?: AIWorkflowVariableSelector
operator?: string
right?: unknown
}
}[]
}