feat: enhance AI workflow with new ticket creation and fallback handling logic
This commit is contained in:
@@ -17,6 +17,7 @@ import (
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"agent-desk/internal/models"
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"agent-desk/internal/pkg/dto"
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"agent-desk/internal/pkg/dto/request"
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"agent-desk/internal/pkg/enums"
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"agent-desk/internal/pkg/utils"
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"agent-desk/internal/services"
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)
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@@ -311,10 +312,22 @@ func (e *Executor) executeCreateTicket(state *runState, node dsl.Node) error {
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"ticketId": item.ID,
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"ticketNo": item.TicketNo,
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"created": true,
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"message": buildTicketCreatedMessage(item),
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})
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return nil
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}
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func buildTicketCreatedMessage(item *models.Ticket) string {
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if item == nil {
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return "工单已创建。"
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}
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ticketNo := strings.TrimSpace(item.TicketNo)
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if ticketNo == "" {
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return fmt.Sprintf("工单已创建,工单 ID:%d。", item.ID)
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}
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return "工单已创建,工单号:" + ticketNo + "。"
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}
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func workflowAIPrincipal(aiAgent models.AIAgent) *dto.AuthPrincipal {
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username := strings.TrimSpace(aiAgent.Name)
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if username == "" {
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@@ -543,6 +556,10 @@ func (e *Executor) executeLLMReply(ctx context.Context, state *runState, node ds
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if prompt := strings.TrimSpace(readStringConfig(node.Config, "prompt")); prompt != "" {
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systemPrompt = strings.TrimSpace(systemPrompt + "\n\n" + prompt)
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}
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if _, declaresKnowledge := node.Inputs["knowledgeItems"]; declaresKnowledge && len(utils.SplitInt64s(state.input.AIAgent.KnowledgeIDs)) > 0 && !hasItems(state.resolveInput(node, "knowledgeItems")) {
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state.setNodeVars(node.ID, map[string]any{"replyText": workflowKnowledgeFallbackReply(state.input.AIAgent)})
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return nil
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}
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if knowledgeItems != "" {
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userPrompt = userPrompt + "\n\nKnowledge context:\n" + knowledgeItems
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}
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@@ -556,6 +573,16 @@ func (e *Executor) executeLLMReply(ctx context.Context, state *runState, node ds
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return nil
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}
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func workflowKnowledgeFallbackReply(aiAgent models.AIAgent) string {
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if reply := strings.TrimSpace(aiAgent.FallbackMessage); reply != "" {
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return reply
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}
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if aiAgent.FallbackMode == enums.AIAgentFallbackModeSuggestRetry {
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return "当前知识库里没有找到足够明确的信息,你可以换个更具体的问法再试一次。"
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}
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return "当前知识库暂无明确信息。"
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}
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func (s *runState) nextNodeID(sourceNodeID string) (string, bool, error) {
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edges := s.outgoing[sourceNodeID]
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if len(edges) == 0 {
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@@ -228,6 +228,31 @@ func TestExecutorPrepareTicketDraftOutputsDraftVariable(t *testing.T) {
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assertPath(t, result.NodePath, []string{"start_1", "draft_1", "ready_end"})
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}
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func TestExecutorLLMReplyUsesAgentFallbackWhenDeclaredKnowledgeIsEmpty(t *testing.T) {
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result, err := NewExecutor().Execute(context.Background(), Input{
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Definition: emptyKnowledgeReplyDefinition(),
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UserMessage: models.Message{
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Content: "产品功能",
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},
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AIAgent: models.AIAgent{
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KnowledgeIDs: "1",
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FallbackMode: enums.AIAgentFallbackModeNoAnswer,
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FallbackMessage: "我暂时没有找到足够准确的信息。你可以补充更具体的问题,我再继续帮你查。",
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SystemPrompt: "不要编造事实。",
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},
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AIConfig: models.AIConfig{
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ModelName: "should-not-be-called",
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},
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})
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if err != nil {
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t.Fatalf("execute workflow: %v", err)
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}
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if result.ReplyText != "我暂时没有找到足够准确的信息。你可以补充更具体的问题,我再继续帮你查。" {
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t.Fatalf("expected fallback reply, got %q", result.ReplyText)
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}
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assertPath(t, result.NodePath, []string{"start_1", "reply_1", "send_1", "end_1"})
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}
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func TestExecutorHumanConfirmInterruptsWithCheckpoint(t *testing.T) {
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result, err := NewExecutor().Execute(context.Background(), Input{
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Definition: humanConfirmWorkflowDefinition(),
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@@ -333,6 +358,11 @@ func TestExecutorResumeCreatesTicketAfterHumanConfirmation(t *testing.T) {
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if ticket.Title == "" || !strings.Contains(ticket.Description, "订单支付失败") {
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t.Fatalf("unexpected ticket: %+v", ticket)
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}
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trace := findNodeTrace(result.NodeTraces, "create_ticket_1")
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if trace == nil || !strings.Contains(trace.OutputPreview, "工单已创建") {
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t.Fatalf("expected create_ticket output to include customer-visible result message, got %#v", trace)
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}
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}
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func findNodeTrace(items []NodeTrace, nodeID string) *NodeTrace {
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@@ -344,6 +374,29 @@ func findNodeTrace(items []NodeTrace, nodeID string) *NodeTrace {
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return nil
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}
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func emptyKnowledgeReplyDefinition() dsl.Definition {
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return dsl.Definition{
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SchemaVersion: 1,
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EntryNodeID: "start_1",
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Nodes: []dsl.Node{
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{ID: "start_1", Type: workflowregistry.NodeTypeStart, Name: "Start"},
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{ID: "reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "Reply", Inputs: map[string]dsl.VariableSelector{
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"userMessage": {NodeID: "start_1", Field: "userMessage"},
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"knowledgeItems": {NodeID: "missing_retrieve", Field: "items"},
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}},
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{ID: "send_1", Type: workflowregistry.NodeTypeSendReply, Name: "Send", Inputs: map[string]dsl.VariableSelector{
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"replyText": {NodeID: "reply_1", Field: "replyText"},
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}},
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{ID: "end_1", Type: workflowregistry.NodeTypeEnd, Name: "End"},
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},
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Edges: []dsl.Edge{
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{ID: "edge_start_reply", Source: "start_1", Target: "reply_1"},
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{ID: "edge_reply_send", Source: "reply_1", Target: "send_1"},
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{ID: "edge_send_end", Source: "send_1", Target: "end_1"},
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},
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}
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}
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func conditionalReplyDefinition() dsl.Definition {
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return dsl.Definition{
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SchemaVersion: 1,
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@@ -137,17 +137,19 @@ func DefaultRegistry() *Registry {
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},
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OutputSchema: []VariableSpec{
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output("ticketId", VariableTypeInteger, "Created ticket ID."),
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output("ticketNo", VariableTypeString, "Created ticket number."),
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output("created", VariableTypeBoolean, "Whether the ticket was created."),
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output("message", VariableTypeString, "Customer-visible ticket creation result."),
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},
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},
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NodeSpec{
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Type: NodeTypeHandoffToHuman,
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Title: "Handoff To Human",
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Description: "Transfer the conversation to human support.",
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RiskLevel: NodeRiskLevelHigh,
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RequiresConfirmationPredecessor: true,
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Type: NodeTypeHandoffToHuman,
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Title: "Handoff To Human",
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Description: "Transfer the conversation to human support.",
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RiskLevel: NodeRiskLevelHigh,
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InputSchema: []VariableSpec{
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requiredInput("reason", VariableTypeString, "Handoff reason."),
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requiredInput("confirmed", VariableTypeBoolean, "Confirmation result."),
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optionalInput("confirmed", VariableTypeBoolean, "Confirmation result."),
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},
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OutputSchema: []VariableSpec{
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output("handoffId", VariableTypeInteger, "Handoff operation ID."),
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@@ -110,6 +110,30 @@ func TestValidateDefinitionAcceptsConfirmedCreateTicket(t *testing.T) {
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}
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}
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func TestValidateDefinitionAcceptsDirectHandoffToHuman(t *testing.T) {
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def := dsl.Definition{
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SchemaVersion: 1,
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EntryNodeID: "start_1",
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Nodes: []dsl.Node{
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{ID: "start_1", Type: "start"},
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{ID: "handoff_1", Type: "handoff_to_human", Inputs: map[string]dsl.VariableSelector{
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"reason": {NodeID: "start_1", Field: "userMessage"},
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}},
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{ID: "end_1", Type: "end"},
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},
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Edges: []dsl.Edge{
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{ID: "e1", Source: "start_1", Target: "handoff_1"},
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{ID: "e2", Source: "handoff_1", Target: "end_1"},
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},
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}
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result := validator.ValidateDefinition(def, registry.DefaultRegistry())
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if !result.Valid {
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t.Fatalf("expected direct handoff_to_human to be valid, got %#v", result.Errors)
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}
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}
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func TestValidateDefinitionRejectsConfirmedInputFromNonConfirmNode(t *testing.T) {
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def := dsl.Definition{
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SchemaVersion: 1,
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@@ -5,6 +5,8 @@ import (
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"testing"
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"agent-desk/internal/ai/workflow/dsl"
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workflowregistry "agent-desk/internal/ai/workflow/registry"
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workflowvalidator "agent-desk/internal/ai/workflow/validator"
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"agent-desk/internal/models"
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"agent-desk/internal/pkg/dto"
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"agent-desk/internal/pkg/dto/request"
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@@ -50,11 +52,33 @@ func TestAIAgentServiceCreatesDefaultWorkflow(t *testing.T) {
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if stored.EntryNodeID == "" {
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t.Fatalf("expected default draft definition")
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}
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if len(stored.Nodes) < 5 {
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t.Fatalf("expected product-ready default workflow, got nodes: %#v", stored.Nodes)
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validation := workflowvalidator.ValidateDefinition(stored, workflowregistry.DefaultRegistry())
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if !validation.Valid {
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t.Fatalf("expected default workflow to be valid, got %#v", validation.Errors)
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}
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if !workflowHasNodeType(stored, "knowledge_retrieve") || !workflowHasNodeType(stored, "llm_reply") || !workflowHasNodeType(stored, "send_reply") {
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t.Fatalf("expected default workflow to include retrieve, llm reply, and send reply nodes: %#v", stored.Nodes)
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if nodeTypeByID(stored, "route_intent_1") != workflowregistry.NodeTypeCondition {
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t.Fatalf("expected default workflow to start with a clear intent router, got nodes: %#v", stored.Nodes)
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}
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for _, nodeType := range []string{
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workflowregistry.NodeTypeHandoffToHuman,
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workflowregistry.NodeTypePrepareTicketDraft,
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workflowregistry.NodeTypeHumanConfirm,
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workflowregistry.NodeTypeCreateTicket,
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workflowregistry.NodeTypeKnowledgeRetrieve,
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workflowregistry.NodeTypeAnswerabilityGate,
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workflowregistry.NodeTypeLLMReply,
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workflowregistry.NodeTypeSendReply,
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} {
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if !workflowHasNodeType(stored, nodeType) {
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t.Fatalf("expected default workflow to include %s node: %#v", nodeType, stored.Nodes)
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}
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}
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assertConditionEdgeToNodeType(t, stored, "route_intent_1", workflowregistry.NodeTypeHandoffToHuman, "contains", "人工")
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assertConditionEdgeToNodeType(t, stored, "route_intent_1", workflowregistry.NodeTypePrepareTicketDraft, "contains", "工单")
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assertConditionEdgeToNodeType(t, stored, "answerability_1", workflowregistry.NodeTypeLLMReply, "eq", "answerable")
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assertDefaultEdgeToNodeType(t, stored, "answerability_1", workflowregistry.NodeTypeLLMReply)
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if !workflowEdgeExists(stored, "create_ticket_1", "ticket_result_reply_1") {
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t.Fatalf("expected create_ticket to flow into a customer-visible result reply")
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}
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}
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@@ -181,3 +205,54 @@ func workflowHasNodeType(def dsl.Definition, nodeType string) bool {
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}
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return false
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}
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func nodeTypeByID(def dsl.Definition, nodeID string) string {
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for _, node := range def.Nodes {
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if node.ID == nodeID {
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return node.Type
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}
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}
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return ""
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}
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func assertConditionEdgeToNodeType(t *testing.T, def dsl.Definition, sourceID string, targetType string, operator string, right any) {
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t.Helper()
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nodeTypes := workflowNodeTypeMap(def)
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for _, edge := range def.Edges {
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if edge.Source != sourceID || nodeTypes[edge.Target] != targetType || edge.Condition == nil {
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continue
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}
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if edge.Condition.Operator == operator && edge.Condition.Right == right {
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return
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}
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}
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t.Fatalf("expected %s conditional edge from %s to %s with right=%v, got %#v", operator, sourceID, targetType, right, def.Edges)
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}
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func assertDefaultEdgeToNodeType(t *testing.T, def dsl.Definition, sourceID string, targetType string) {
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t.Helper()
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nodeTypes := workflowNodeTypeMap(def)
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for _, edge := range def.Edges {
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if edge.Source == sourceID && nodeTypes[edge.Target] == targetType && edge.Condition == nil {
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return
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}
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}
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t.Fatalf("expected default edge from %s to %s, got %#v", sourceID, targetType, def.Edges)
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}
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func workflowEdgeExists(def dsl.Definition, sourceID string, targetID string) bool {
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for _, edge := range def.Edges {
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if edge.Source == sourceID && edge.Target == targetID {
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return true
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}
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}
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return false
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}
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func workflowNodeTypeMap(def dsl.Definition) map[string]string {
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ret := make(map[string]string, len(def.Nodes))
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for _, node := range def.Nodes {
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ret[node.ID] = node.Type
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}
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return ret
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}
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@@ -422,24 +422,103 @@ func defaultAgentWorkflowDefinition() dsl.Definition {
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SchemaVersion: 1,
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EntryNodeID: "start_1",
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Nodes: []dsl.Node{
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{ID: "start_1", Type: workflowregistry.NodeTypeStart, Name: "开始", Position: dsl.Position{X: 0, Y: 120}},
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{ID: "retrieve_1", Type: workflowregistry.NodeTypeKnowledgeRetrieve, Name: "知识检索", Position: dsl.Position{X: 260, Y: 120}, Inputs: map[string]dsl.VariableSelector{
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{ID: "start_1", Type: workflowregistry.NodeTypeStart, Name: "开始", Position: dsl.Position{X: 0, Y: 260}},
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{ID: "route_intent_1", Type: workflowregistry.NodeTypeCondition, Name: "意图分流", Position: dsl.Position{X: 260, Y: 260}},
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{ID: "handoff_1", Type: workflowregistry.NodeTypeHandoffToHuman, Name: "转人工", Position: dsl.Position{X: 560, Y: 80}, Inputs: map[string]dsl.VariableSelector{
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"reason": {NodeID: "start_1", Field: "userMessage"},
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}},
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{ID: "handoff_end_1", Type: workflowregistry.NodeTypeEnd, Name: "结束", Position: dsl.Position{X: 860, Y: 80}},
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{ID: "draft_ticket_1", Type: workflowregistry.NodeTypePrepareTicketDraft, Name: "整理工单草稿", Position: dsl.Position{X: 560, Y: 240}, Inputs: map[string]dsl.VariableSelector{
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"issue": {NodeID: "start_1", Field: "userMessage"},
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}},
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{ID: "ticket_confirm_prompt_1", Type: workflowregistry.NodeTypeLLMReply, Name: "建单确认文案", Position: dsl.Position{X: 860, Y: 240}, Config: json.RawMessage(`{"staticReply":"我已整理工单草稿。请回复“确认”创建工单,或回复“取消”放弃。"}`), Inputs: map[string]dsl.VariableSelector{
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"userMessage": {NodeID: "start_1", Field: "userMessage"},
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}},
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{ID: "ticket_confirm_1", Type: workflowregistry.NodeTypeHumanConfirm, Name: "确认建单", Position: dsl.Position{X: 1160, Y: 240}, Inputs: map[string]dsl.VariableSelector{
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"prompt": {NodeID: "ticket_confirm_prompt_1", Field: "replyText"},
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}},
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{ID: "create_ticket_1", Type: workflowregistry.NodeTypeCreateTicket, Name: "创建工单", Position: dsl.Position{X: 1460, Y: 180}, Inputs: map[string]dsl.VariableSelector{
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"ticketDraft": {NodeID: "draft_ticket_1", Field: "ticketDraft"},
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"confirmed": {NodeID: "ticket_confirm_1", Field: "confirmed"},
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}},
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{ID: "ticket_result_reply_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送建单结果", Position: dsl.Position{X: 1760, Y: 180}, Inputs: map[string]dsl.VariableSelector{
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"replyText": {NodeID: "create_ticket_1", Field: "message"},
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}},
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{ID: "ticket_cancel_reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "取消建单提示", Position: dsl.Position{X: 1460, Y: 320}, Config: json.RawMessage(`{"staticReply":"已取消创建工单。你可以继续补充问题,我会继续帮你处理。"}`), Inputs: map[string]dsl.VariableSelector{
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"userMessage": {NodeID: "start_1", Field: "userMessage"},
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}},
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{ID: "send_ticket_cancel_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送取消提示", Position: dsl.Position{X: 1760, Y: 320}, Inputs: map[string]dsl.VariableSelector{
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"replyText": {NodeID: "ticket_cancel_reply_1", Field: "replyText"},
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}},
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{ID: "retrieve_1", Type: workflowregistry.NodeTypeKnowledgeRetrieve, Name: "知识检索", Position: dsl.Position{X: 560, Y: 500}, Inputs: map[string]dsl.VariableSelector{
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"query": {NodeID: "start_1", Field: "userMessage"},
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}},
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{ID: "reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "AI 回复", Position: dsl.Position{X: 520, Y: 120}, Inputs: map[string]dsl.VariableSelector{
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{ID: "answerability_1", Type: workflowregistry.NodeTypeAnswerabilityGate, Name: "可回答判断", Position: dsl.Position{X: 860, Y: 500}, Inputs: map[string]dsl.VariableSelector{
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"userMessage": {NodeID: "start_1", Field: "userMessage"},
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"knowledgeItems": {NodeID: "retrieve_1", Field: "items"},
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}},
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{ID: "send_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送回复", Position: dsl.Position{X: 780, Y: 120}, Inputs: map[string]dsl.VariableSelector{
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{ID: "reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "AI 回复", Position: dsl.Position{X: 1160, Y: 440}, Inputs: map[string]dsl.VariableSelector{
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"userMessage": {NodeID: "start_1", Field: "userMessage"},
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"knowledgeItems": {NodeID: "retrieve_1", Field: "items"},
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}},
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{ID: "send_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送回复", Position: dsl.Position{X: 1460, Y: 440}, Inputs: map[string]dsl.VariableSelector{
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"replyText": {NodeID: "reply_1", Field: "replyText"},
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}},
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{ID: "end_1", Type: workflowregistry.NodeTypeEnd, Name: "结束", Position: dsl.Position{X: 1040, Y: 120}},
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{ID: "fallback_reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "兜底追问", Position: dsl.Position{X: 1160, Y: 600}, Inputs: map[string]dsl.VariableSelector{
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"userMessage": {NodeID: "start_1", Field: "userMessage"},
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"knowledgeItems": {NodeID: "retrieve_1", Field: "items"},
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}},
|
||||
{ID: "send_fallback_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送兜底", Position: dsl.Position{X: 1460, Y: 600}, Inputs: map[string]dsl.VariableSelector{
|
||||
"replyText": {NodeID: "fallback_reply_1", Field: "replyText"},
|
||||
}},
|
||||
{ID: "end_1", Type: workflowregistry.NodeTypeEnd, Name: "结束", Position: dsl.Position{X: 2060, Y: 440}},
|
||||
},
|
||||
Edges: []dsl.Edge{
|
||||
{ID: "edge_start_retrieve", Source: "start_1", Target: "retrieve_1"},
|
||||
{ID: "edge_retrieve_reply", Source: "retrieve_1", Target: "reply_1"},
|
||||
{ID: "edge_start_route_intent", Source: "start_1", Target: "route_intent_1"},
|
||||
{ID: "edge_intent_handoff", Source: "route_intent_1", Target: "handoff_1", Condition: &dsl.Condition{
|
||||
Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"},
|
||||
Operator: "contains",
|
||||
Right: "人工",
|
||||
}},
|
||||
{ID: "edge_intent_ticket", Source: "route_intent_1", Target: "draft_ticket_1", Condition: &dsl.Condition{
|
||||
Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"},
|
||||
Operator: "contains",
|
||||
Right: "工单",
|
||||
}},
|
||||
{ID: "edge_intent_complaint", Source: "route_intent_1", Target: "draft_ticket_1", Condition: &dsl.Condition{
|
||||
Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"},
|
||||
Operator: "contains",
|
||||
Right: "投诉",
|
||||
}},
|
||||
{ID: "edge_intent_incident", Source: "route_intent_1", Target: "draft_ticket_1", Condition: &dsl.Condition{
|
||||
Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"},
|
||||
Operator: "contains",
|
||||
Right: "报障",
|
||||
}},
|
||||
{ID: "edge_intent_knowledge_default", Source: "route_intent_1", Target: "retrieve_1"},
|
||||
{ID: "edge_handoff_end", Source: "handoff_1", Target: "handoff_end_1"},
|
||||
{ID: "edge_draft_ticket_confirm_prompt", Source: "draft_ticket_1", Target: "ticket_confirm_prompt_1"},
|
||||
{ID: "edge_ticket_prompt_confirm", Source: "ticket_confirm_prompt_1", Target: "ticket_confirm_1"},
|
||||
{ID: "edge_ticket_confirm_create", Source: "ticket_confirm_1", Target: "create_ticket_1", Condition: &dsl.Condition{
|
||||
Left: &dsl.VariableSelector{NodeID: "ticket_confirm_1", Field: "confirmed"},
|
||||
Operator: "is_true",
|
||||
}},
|
||||
{ID: "edge_ticket_confirm_cancel", Source: "ticket_confirm_1", Target: "ticket_cancel_reply_1"},
|
||||
{ID: "edge_create_ticket_result", Source: "create_ticket_1", Target: "ticket_result_reply_1"},
|
||||
{ID: "edge_ticket_result_end", Source: "ticket_result_reply_1", Target: "end_1"},
|
||||
{ID: "edge_ticket_cancel_send", Source: "ticket_cancel_reply_1", Target: "send_ticket_cancel_1"},
|
||||
{ID: "edge_ticket_cancel_end", Source: "send_ticket_cancel_1", Target: "end_1"},
|
||||
{ID: "edge_retrieve_answerability", Source: "retrieve_1", Target: "answerability_1"},
|
||||
{ID: "edge_answerability_reply", Source: "answerability_1", Target: "reply_1", Condition: &dsl.Condition{
|
||||
Left: &dsl.VariableSelector{NodeID: "answerability_1", Field: "answerability"},
|
||||
Operator: "eq",
|
||||
Right: "answerable",
|
||||
}},
|
||||
{ID: "edge_answerability_fallback", Source: "answerability_1", Target: "fallback_reply_1"},
|
||||
{ID: "edge_reply_send", Source: "reply_1", Target: "send_1"},
|
||||
{ID: "edge_fallback_send", Source: "fallback_reply_1", Target: "send_fallback_1"},
|
||||
{ID: "edge_send_end", Source: "send_1", Target: "end_1"},
|
||||
{ID: "edge_send_fallback_end", Source: "send_fallback_1", Target: "end_1"},
|
||||
},
|
||||
}
|
||||
}
|
||||
|
||||
Reference in New Issue
Block a user