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feat: enhance AI workflow with new ticket creation and fallback handling logic

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mlogclub
2026-06-25 18:28:16 +08:00
parent 22c241a4ad
commit 34d70e769f
8 changed files with 490 additions and 25 deletions
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internal/services/ai_workflow_service.go
+86 -7
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@@ -422,24 +422,103 @@ func defaultAgentWorkflowDefinition() dsl.Definition {
SchemaVersion: 1,
EntryNodeID: "start_1",
Nodes: []dsl.Node{
{ID: "start_1", Type: workflowregistry.NodeTypeStart, Name: "开始", Position: dsl.Position{X: 0, Y: 120}},
{ID: "retrieve_1", Type: workflowregistry.NodeTypeKnowledgeRetrieve, Name: "知识检索", Position: dsl.Position{X: 260, Y: 120}, Inputs: map[string]dsl.VariableSelector{
{ID: "start_1", Type: workflowregistry.NodeTypeStart, Name: "开始", Position: dsl.Position{X: 0, Y: 260}},
{ID: "route_intent_1", Type: workflowregistry.NodeTypeCondition, Name: "意图分流", Position: dsl.Position{X: 260, Y: 260}},
{ID: "handoff_1", Type: workflowregistry.NodeTypeHandoffToHuman, Name: "转人工", Position: dsl.Position{X: 560, Y: 80}, Inputs: map[string]dsl.VariableSelector{
"reason": {NodeID: "start_1", Field: "userMessage"},
}},
{ID: "handoff_end_1", Type: workflowregistry.NodeTypeEnd, Name: "结束", Position: dsl.Position{X: 860, Y: 80}},
{ID: "draft_ticket_1", Type: workflowregistry.NodeTypePrepareTicketDraft, Name: "整理工单草稿", Position: dsl.Position{X: 560, Y: 240}, Inputs: map[string]dsl.VariableSelector{
"issue": {NodeID: "start_1", Field: "userMessage"},
}},
{ID: "ticket_confirm_prompt_1", Type: workflowregistry.NodeTypeLLMReply, Name: "建单确认文案", Position: dsl.Position{X: 860, Y: 240}, Config: json.RawMessage(`{"staticReply":"我已整理工单草稿。请回复“确认”创建工单，或回复“取消”放弃。"}`), Inputs: map[string]dsl.VariableSelector{
"userMessage": {NodeID: "start_1", Field: "userMessage"},
}},
{ID: "ticket_confirm_1", Type: workflowregistry.NodeTypeHumanConfirm, Name: "确认建单", Position: dsl.Position{X: 1160, Y: 240}, Inputs: map[string]dsl.VariableSelector{
"prompt": {NodeID: "ticket_confirm_prompt_1", Field: "replyText"},
}},
{ID: "create_ticket_1", Type: workflowregistry.NodeTypeCreateTicket, Name: "创建工单", Position: dsl.Position{X: 1460, Y: 180}, Inputs: map[string]dsl.VariableSelector{
"ticketDraft": {NodeID: "draft_ticket_1", Field: "ticketDraft"},
"confirmed": {NodeID: "ticket_confirm_1", Field: "confirmed"},
}},
{ID: "ticket_result_reply_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送建单结果", Position: dsl.Position{X: 1760, Y: 180}, Inputs: map[string]dsl.VariableSelector{
"replyText": {NodeID: "create_ticket_1", Field: "message"},
}},
{ID: "ticket_cancel_reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "取消建单提示", Position: dsl.Position{X: 1460, Y: 320}, Config: json.RawMessage(`{"staticReply":"已取消创建工单。你可以继续补充问题，我会继续帮你处理。"}`), Inputs: map[string]dsl.VariableSelector{
"userMessage": {NodeID: "start_1", Field: "userMessage"},
}},
{ID: "send_ticket_cancel_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送取消提示", Position: dsl.Position{X: 1760, Y: 320}, Inputs: map[string]dsl.VariableSelector{
"replyText": {NodeID: "ticket_cancel_reply_1", Field: "replyText"},
}},
{ID: "retrieve_1", Type: workflowregistry.NodeTypeKnowledgeRetrieve, Name: "知识检索", Position: dsl.Position{X: 560, Y: 500}, Inputs: map[string]dsl.VariableSelector{
"query": {NodeID: "start_1", Field: "userMessage"},
}},
{ID: "reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "AI 回复", Position: dsl.Position{X: 520, Y: 120}, Inputs: map[string]dsl.VariableSelector{
{ID: "answerability_1", Type: workflowregistry.NodeTypeAnswerabilityGate, Name: "可回答判断", Position: dsl.Position{X: 860, Y: 500}, Inputs: map[string]dsl.VariableSelector{
"userMessage": {NodeID: "start_1", Field: "userMessage"},
"knowledgeItems": {NodeID: "retrieve_1", Field: "items"},
}},
{ID: "send_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送回复", Position: dsl.Position{X: 780, Y: 120}, Inputs: map[string]dsl.VariableSelector{
{ID: "reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "AI 回复", Position: dsl.Position{X: 1160, Y: 440}, Inputs: map[string]dsl.VariableSelector{
"userMessage": {NodeID: "start_1", Field: "userMessage"},
"knowledgeItems": {NodeID: "retrieve_1", Field: "items"},
}},
{ID: "send_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送回复", Position: dsl.Position{X: 1460, Y: 440}, Inputs: map[string]dsl.VariableSelector{
"replyText": {NodeID: "reply_1", Field: "replyText"},
}},
{ID: "end_1", Type: workflowregistry.NodeTypeEnd, Name: "结束", Position: dsl.Position{X: 1040, Y: 120}},
{ID: "fallback_reply_1", Type: workflowregistry.NodeTypeLLMReply, Name: "兜底追问", Position: dsl.Position{X: 1160, Y: 600}, Inputs: map[string]dsl.VariableSelector{
"userMessage": {NodeID: "start_1", Field: "userMessage"},
"knowledgeItems": {NodeID: "retrieve_1", Field: "items"},
}},
{ID: "send_fallback_1", Type: workflowregistry.NodeTypeSendReply, Name: "发送兜底", Position: dsl.Position{X: 1460, Y: 600}, Inputs: map[string]dsl.VariableSelector{
"replyText": {NodeID: "fallback_reply_1", Field: "replyText"},
}},
{ID: "end_1", Type: workflowregistry.NodeTypeEnd, Name: "结束", Position: dsl.Position{X: 2060, Y: 440}},
},
Edges: []dsl.Edge{
{ID: "edge_start_retrieve", Source: "start_1", Target: "retrieve_1"},
{ID: "edge_retrieve_reply", Source: "retrieve_1", Target: "reply_1"},
{ID: "edge_start_route_intent", Source: "start_1", Target: "route_intent_1"},
{ID: "edge_intent_handoff", Source: "route_intent_1", Target: "handoff_1", Condition: &dsl.Condition{
Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"},
Operator: "contains",
Right: "人工",
}},
{ID: "edge_intent_ticket", Source: "route_intent_1", Target: "draft_ticket_1", Condition: &dsl.Condition{
Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"},
Operator: "contains",
Right: "工单",
}},
{ID: "edge_intent_complaint", Source: "route_intent_1", Target: "draft_ticket_1", Condition: &dsl.Condition{
Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"},
Operator: "contains",
Right: "投诉",
}},
{ID: "edge_intent_incident", Source: "route_intent_1", Target: "draft_ticket_1", Condition: &dsl.Condition{
Left: &dsl.VariableSelector{NodeID: "start_1", Field: "userMessage"},
Operator: "contains",
Right: "报障",
}},
{ID: "edge_intent_knowledge_default", Source: "route_intent_1", Target: "retrieve_1"},
{ID: "edge_handoff_end", Source: "handoff_1", Target: "handoff_end_1"},
{ID: "edge_draft_ticket_confirm_prompt", Source: "draft_ticket_1", Target: "ticket_confirm_prompt_1"},
{ID: "edge_ticket_prompt_confirm", Source: "ticket_confirm_prompt_1", Target: "ticket_confirm_1"},
{ID: "edge_ticket_confirm_create", Source: "ticket_confirm_1", Target: "create_ticket_1", Condition: &dsl.Condition{
Left: &dsl.VariableSelector{NodeID: "ticket_confirm_1", Field: "confirmed"},
Operator: "is_true",
}},
{ID: "edge_ticket_confirm_cancel", Source: "ticket_confirm_1", Target: "ticket_cancel_reply_1"},
{ID: "edge_create_ticket_result", Source: "create_ticket_1", Target: "ticket_result_reply_1"},
{ID: "edge_ticket_result_end", Source: "ticket_result_reply_1", Target: "end_1"},
{ID: "edge_ticket_cancel_send", Source: "ticket_cancel_reply_1", Target: "send_ticket_cancel_1"},
{ID: "edge_ticket_cancel_end", Source: "send_ticket_cancel_1", Target: "end_1"},
{ID: "edge_retrieve_answerability", Source: "retrieve_1", Target: "answerability_1"},
{ID: "edge_answerability_reply", Source: "answerability_1", Target: "reply_1", Condition: &dsl.Condition{
Left: &dsl.VariableSelector{NodeID: "answerability_1", Field: "answerability"},
Operator: "eq",
Right: "answerable",
}},
{ID: "edge_answerability_fallback", Source: "answerability_1", Target: "fallback_reply_1"},
{ID: "edge_reply_send", Source: "reply_1", Target: "send_1"},
{ID: "edge_fallback_send", Source: "fallback_reply_1", Target: "send_fallback_1"},
{ID: "edge_send_end", Source: "send_1", Target: "end_1"},
{ID: "edge_send_fallback_end", Source: "send_fallback_1", Target: "end_1"},
},
}
}