feat: enhance AI workflow with new ticket creation and fallback handling logic

web/app/dashboard/ai-agents/_components/config-workbench.tsx

@@ -101,24 +101,134 @@ const emptyDefinition: AIWorkflowDefinition = {
       id: "start_1",
       type: "start",
       name: "开始",
-      position: { x: 0, y: 120 },
+      position: { x: 0, y: 260 },
       config: {},
     },
+    {
+      id: "route_intent_1",
+      type: "condition",
+      name: "意图分流",
+      position: { x: 260, y: 260 },
+      config: {},
+    },
+    {
+      id: "handoff_1",
+      type: "handoff_to_human",
+      name: "转人工",
+      position: { x: 560, y: 80 },
+      config: {},
+      inputs: {
+        reason: { nodeId: "start_1", field: "userMessage" },
+      },
+    },
+    {
+      id: "handoff_end_1",
+      type: "end",
+      name: "结束",
+      position: { x: 860, y: 80 },
+      config: {},
+    },
+    {
+      id: "draft_ticket_1",
+      type: "prepare_ticket_draft",
+      name: "整理工单草稿",
+      position: { x: 560, y: 240 },
+      config: {},
+      inputs: {
+        issue: { nodeId: "start_1", field: "userMessage" },
+      },
+    },
+    {
+      id: "ticket_confirm_prompt_1",
+      type: "llm_reply",
+      name: "建单确认文案",
+      position: { x: 860, y: 240 },
+      config: {
+        staticReply: "我已整理工单草稿。请回复“确认”创建工单，或回复“取消”放弃。",
+      },
+      inputs: {
+        userMessage: { nodeId: "start_1", field: "userMessage" },
+      },
+    },
+    {
+      id: "ticket_confirm_1",
+      type: "human_confirm",
+      name: "确认建单",
+      position: { x: 1160, y: 240 },
+      config: {},
+      inputs: {
+        prompt: { nodeId: "ticket_confirm_prompt_1", field: "replyText" },
+      },
+    },
+    {
+      id: "create_ticket_1",
+      type: "create_ticket",
+      name: "创建工单",
+      position: { x: 1460, y: 180 },
+      config: {},
+      inputs: {
+        ticketDraft: { nodeId: "draft_ticket_1", field: "ticketDraft" },
+        confirmed: { nodeId: "ticket_confirm_1", field: "confirmed" },
+      },
+    },
+    {
+      id: "ticket_result_reply_1",
+      type: "send_reply",
+      name: "发送建单结果",
+      position: { x: 1760, y: 180 },
+      config: {},
+      inputs: {
+        replyText: { nodeId: "create_ticket_1", field: "message" },
+      },
+    },
+    {
+      id: "ticket_cancel_reply_1",
+      type: "llm_reply",
+      name: "取消建单提示",
+      position: { x: 1460, y: 320 },
+      config: {
+        staticReply: "已取消创建工单。你可以继续补充问题，我会继续帮你处理。",
+      },
+      inputs: {
+        userMessage: { nodeId: "start_1", field: "userMessage" },
+      },
+    },
+    {
+      id: "send_ticket_cancel_1",
+      type: "send_reply",
+      name: "发送取消提示",
+      position: { x: 1760, y: 320 },
+      config: {},
+      inputs: {
+        replyText: { nodeId: "ticket_cancel_reply_1", field: "replyText" },
+      },
+    },
     {
       id: "retrieve_1",
       type: "knowledge_retrieve",
       name: "知识检索",
-      position: { x: 260, y: 120 },
+      position: { x: 560, y: 500 },
       config: {},
       inputs: {
         query: { nodeId: "start_1", field: "userMessage" },
       },
     },
+    {
+      id: "answerability_1",
+      type: "answerability_gate",
+      name: "可回答判断",
+      position: { x: 860, y: 500 },
+      config: {},
+      inputs: {
+        userMessage: { nodeId: "start_1", field: "userMessage" },
+        knowledgeItems: { nodeId: "retrieve_1", field: "items" },
+      },
+    },
     {
       id: "reply_1",
       type: "llm_reply",
       name: "AI 回复",
-      position: { x: 520, y: 120 },
+      position: { x: 1160, y: 440 },
       config: {},
       inputs: {
         userMessage: { nodeId: "start_1", field: "userMessage" },
@@ -129,25 +239,117 @@ const emptyDefinition: AIWorkflowDefinition = {
       id: "send_1",
       type: "send_reply",
       name: "发送回复",
-      position: { x: 780, y: 120 },
+      position: { x: 1460, y: 440 },
       config: {},
       inputs: {
         replyText: { nodeId: "reply_1", field: "replyText" },
       },
     },
+    {
+      id: "fallback_reply_1",
+      type: "llm_reply",
+      name: "兜底追问",
+      position: { x: 1160, y: 600 },
+      config: {},
+      inputs: {
+        userMessage: { nodeId: "start_1", field: "userMessage" },
+        knowledgeItems: { nodeId: "retrieve_1", field: "items" },
+      },
+    },
+    {
+      id: "send_fallback_1",
+      type: "send_reply",
+      name: "发送兜底",
+      position: { x: 1460, y: 600 },
+      config: {},
+      inputs: {
+        replyText: { nodeId: "fallback_reply_1", field: "replyText" },
+      },
+    },
     {
       id: "end_1",
       type: "end",
       name: "结束",
-      position: { x: 1040, y: 120 },
+      position: { x: 2060, y: 440 },
       config: {},
     },
   ],
   edges: [
-    { id: "edge_start_retrieve", source: "start_1", target: "retrieve_1" },
-    { id: "edge_retrieve_reply", source: "retrieve_1", target: "reply_1" },
+    { id: "edge_start_route_intent", source: "start_1", target: "route_intent_1" },
+    {
+      id: "edge_intent_handoff",
+      source: "route_intent_1",
+      target: "handoff_1",
+      condition: {
+        left: { nodeId: "start_1", field: "userMessage" },
+        operator: "contains",
+        right: "人工",
+      },
+    },
+    {
+      id: "edge_intent_ticket",
+      source: "route_intent_1",
+      target: "draft_ticket_1",
+      condition: {
+        left: { nodeId: "start_1", field: "userMessage" },
+        operator: "contains",
+        right: "工单",
+      },
+    },
+    {
+      id: "edge_intent_complaint",
+      source: "route_intent_1",
+      target: "draft_ticket_1",
+      condition: {
+        left: { nodeId: "start_1", field: "userMessage" },
+        operator: "contains",
+        right: "投诉",
+      },
+    },
+    {
+      id: "edge_intent_incident",
+      source: "route_intent_1",
+      target: "draft_ticket_1",
+      condition: {
+        left: { nodeId: "start_1", field: "userMessage" },
+        operator: "contains",
+        right: "报障",
+      },
+    },
+    { id: "edge_intent_knowledge_default", source: "route_intent_1", target: "retrieve_1" },
+    { id: "edge_handoff_end", source: "handoff_1", target: "handoff_end_1" },
+    { id: "edge_draft_ticket_confirm_prompt", source: "draft_ticket_1", target: "ticket_confirm_prompt_1" },
+    { id: "edge_ticket_prompt_confirm", source: "ticket_confirm_prompt_1", target: "ticket_confirm_1" },
+    {
+      id: "edge_ticket_confirm_create",
+      source: "ticket_confirm_1",
+      target: "create_ticket_1",
+      condition: {
+        left: { nodeId: "ticket_confirm_1", field: "confirmed" },
+        operator: "is_true",
+      },
+    },
+    { id: "edge_ticket_confirm_cancel", source: "ticket_confirm_1", target: "ticket_cancel_reply_1" },
+    { id: "edge_create_ticket_result", source: "create_ticket_1", target: "ticket_result_reply_1" },
+    { id: "edge_ticket_result_end", source: "ticket_result_reply_1", target: "end_1" },
+    { id: "edge_ticket_cancel_send", source: "ticket_cancel_reply_1", target: "send_ticket_cancel_1" },
+    { id: "edge_ticket_cancel_end", source: "send_ticket_cancel_1", target: "end_1" },
+    { id: "edge_retrieve_answerability", source: "retrieve_1", target: "answerability_1" },
+    {
+      id: "edge_answerability_reply",
+      source: "answerability_1",
+      target: "reply_1",
+      condition: {
+        left: { nodeId: "answerability_1", field: "answerability" },
+        operator: "eq",
+        right: "answerable",
+      },
+    },
+    { id: "edge_answerability_fallback", source: "answerability_1", target: "fallback_reply_1" },
     { id: "edge_reply_send", source: "reply_1", target: "send_1" },
+    { id: "edge_fallback_send", source: "fallback_reply_1", target: "send_fallback_1" },
     { id: "edge_send_end", source: "send_1", target: "end_1" },
+    { id: "edge_send_fallback_end", source: "send_fallback_1", target: "end_1" },
   ],
 }
 

web/lib/api/admin.ts

@@ -323,7 +323,10 @@ export type AIWorkflowDefinition = {
     source: string
     target: string
     condition?: {
-      expression: string
+      expression?: string
+      left?: AIWorkflowVariableSelector
+      operator?: string
+      right?: unknown
     }
   }[]
 }