fix: update terminology for agents in English and Chinese localization files

web/messages/en-US.json

@@ -2327,13 +2327,13 @@
     "agentConfig": "Support Setup",
     "tags": "Tags",
     "quickReplies": "Quick Replies",
-    "agents": "Agent Profiles",
+    "agents": "Human Agents",
     "agentTeamSchedules": "Team Schedules",
     "channels": "Channels",
     "aiCapabilities": "AI Capabilities",
     "knowledge": "Knowledge Base",
     "aiConfigs": "Model Settings",
-    "aiAgents": "AI Agents",
+    "aiAgents": "Agents",
     "skillDefinition": "Skills",
     "mcp": "MCP tools",
     "agentRunLogs": "Run Logs",

web/messages/zh-CN.json

@@ -2327,13 +2327,13 @@
     "agentConfig": "客服配置",
     "tags": "分类标签",
     "quickReplies": "快捷回复",
-    "agents": "客服档案",
+    "agents": "人工客服",
     "agentTeamSchedules": "客服组排班",
     "channels": "接入渠道",
     "aiCapabilities": "AI能力",
     "knowledge": "知识库",
     "aiConfigs": "AI模型",
-    "aiAgents": "AI Agents",
+    "aiAgents": "Agent",
     "skillDefinition": "Skills",
     "mcp": "MCP tools",
     "agentRunLogs": "运行日志",