refactor: support i18n
This commit is contained in:
mlogclub
@@ -4,6 +4,7 @@ import (
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"cs-agent/internal/models"
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"cs-agent/internal/pkg/dto/response"
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"cs-agent/internal/pkg/enums"
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"cs-agent/internal/pkg/i18nx"
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"cs-agent/internal/repositories"
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"fmt"
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"sort"
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@@ -23,7 +24,8 @@ func newDashboardService() *dashboardService {
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type dashboardService struct {
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}
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func (s *dashboardService) GetOverview(rangeValue string) response.DashboardOverviewResponse {
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func (s *dashboardService) GetOverview(rangeValue string, locale string) response.DashboardOverviewResponse {
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locale = i18nx.NormalizeLocale(locale)
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now := time.Now()
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normalizedRange, trendDays := normalizeDashboardRange(rangeValue)
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todayStart := startOfDay(now)
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@@ -78,7 +80,7 @@ func (s *dashboardService) GetOverview(rangeValue string) response.DashboardOver
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enabledAIAgents := repositories.DashboardRepository.ListAIAgents(db, func(tx *gorm.DB) *gorm.DB {
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return tx.Where("status = ?", enums.StatusOk)
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})
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alerts := s.buildAlerts(now, db, enabledAIAgents, agentTeams, activeSchedules)
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alerts := s.buildAlerts(now, db, enabledAIAgents, agentTeams, activeSchedules, locale)
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return response.DashboardOverviewResponse{
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Range: normalizedRange,
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@@ -91,7 +93,7 @@ func (s *dashboardService) GetOverview(rangeValue string) response.DashboardOver
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AIServiceRate: calcAIServiceRate(activeConversations),
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},
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ConversationStats: response.DashboardSectionStatsResponse{
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StatusDistribution: buildConversationStatusDistribution(db),
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StatusDistribution: buildConversationStatusDistribution(db, locale),
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Trend: buildConversationTrend(db, trendStart),
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},
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AgentStats: response.DashboardAgentStatsResponse{
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@@ -110,7 +112,7 @@ func (s *dashboardService) GetOverview(rangeValue string) response.DashboardOver
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TodayAIHandoffCount: aiHandoffCount,
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},
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Alerts: alerts,
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QuickLinks: buildDashboardQuickLinks(),
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QuickLinks: buildDashboardQuickLinks(locale),
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}
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}
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@@ -215,7 +217,7 @@ func (s *dashboardService) buildAgentStats(now time.Time, teams []models.AgentTe
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return onlineAgents, busyAgents, offlineAgents, teamLoads
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}
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func (s *dashboardService) buildAlerts(now time.Time, db *gorm.DB, aiAgents []models.AIAgent, teams []models.AgentTeam, schedules []models.AgentTeamSchedule) []response.DashboardAlertResponse {
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func (s *dashboardService) buildAlerts(now time.Time, db *gorm.DB, aiAgents []models.AIAgent, teams []models.AgentTeam, schedules []models.AgentTeamSchedule, locale string) []response.DashboardAlertResponse {
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alerts := make([]response.DashboardAlertResponse, 0, 4)
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pendingTimeout := now.Add(-10 * time.Minute)
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activeTimeout := now.Add(-30 * time.Minute)
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@@ -227,8 +229,8 @@ func (s *dashboardService) buildAlerts(now time.Time, db *gorm.DB, aiAgents []mo
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alerts = append(alerts, response.DashboardAlertResponse{
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ID: "pending-long-wait",
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Level: "warning",
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Title: "待接入会话堆积",
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Description: "存在超过 10 分钟仍未接入的会话，建议优先处理分配。",
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Title: dashboardText(locale, "alert.pendingLongWait.title"),
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Description: dashboardText(locale, "alert.pendingLongWait.description"),
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Count: pendingLongWaitCount,
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Link: "/dashboard/conversations",
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})
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@@ -244,8 +246,8 @@ func (s *dashboardService) buildAlerts(now time.Time, db *gorm.DB, aiAgents []mo
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alerts = append(alerts, response.DashboardAlertResponse{
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ID: "stale-processing",
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Level: "warning",
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Title: "处理中会话长时间无响应",
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Description: "部分处理中会话已超过 30 分钟没有最新消息，需要确认跟进状态。",
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Title: dashboardText(locale, "alert.staleProcessing.title"),
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Description: dashboardText(locale, "alert.staleProcessing.description"),
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Count: staleProcessingCount,
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Link: "/dashboard/conversations",
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})
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@@ -265,8 +267,8 @@ func (s *dashboardService) buildAlerts(now time.Time, db *gorm.DB, aiAgents []mo
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alerts = append(alerts, response.DashboardAlertResponse{
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ID: "team-no-schedule",
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Level: "info",
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Title: "客服组当前无生效排班",
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Description: "部分启用中的客服组当前没有生效排班，可能影响自动分配。",
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Title: dashboardText(locale, "alert.teamNoSchedule.title"),
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Description: dashboardText(locale, "alert.teamNoSchedule.description"),
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Count: scheduleMissingCount,
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Link: "/dashboard/agent-team-schedules",
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})
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@@ -282,8 +284,8 @@ func (s *dashboardService) buildAlerts(now time.Time, db *gorm.DB, aiAgents []mo
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alerts = append(alerts, response.DashboardAlertResponse{
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ID: "ai-no-knowledge",
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Level: "info",
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Title: "AI Agent 未绑定知识库",
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Description: "部分启用中的 AI Agent 尚未绑定知识库，回答质量可能不稳定。",
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Title: dashboardText(locale, "alert.aiNoKnowledge.title"),
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Description: dashboardText(locale, "alert.aiNoKnowledge.description"),
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Count: aiAgentWithoutKnowledgeCount,
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Link: "/dashboard/ai-agents",
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})
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@@ -299,12 +301,12 @@ func (s *dashboardService) buildAlerts(now time.Time, db *gorm.DB, aiAgents []mo
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return alerts
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}
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func buildConversationStatusDistribution(db *gorm.DB) []response.DashboardStatusDistributionItem {
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func buildConversationStatusDistribution(db *gorm.DB, locale string) []response.DashboardStatusDistributionItem {
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ret := make([]response.DashboardStatusDistributionItem, 0, len(enums.IMConversationStatusValues))
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for _, status := range enums.IMConversationStatusValues {
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ret = append(ret, response.DashboardStatusDistributionItem{
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Status: int(status),
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Label: labelOrDefault(enums.GetIMConversationStatusLabel(status), fmt.Sprintf("状态 %d", status)),
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Label: conversationStatusLabel(status, locale),
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Count: repositories.DashboardRepository.CountConversations(db, func(tx *gorm.DB) *gorm.DB {
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return tx.Where("status = ?", status)
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}),
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@@ -364,13 +366,13 @@ func flattenTrendMap(series map[string]*response.DashboardTrendItem) []response.
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return ret
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}
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func buildDashboardQuickLinks() []response.DashboardQuickLinkResponse {
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func buildDashboardQuickLinks(locale string) []response.DashboardQuickLinkResponse {
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return []response.DashboardQuickLinkResponse{
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{Title: "会话管理", Description: "查看待接入与处理中会话", Link: "/dashboard/conversations"},
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{Title: "客服档案", Description: "查看客服状态与分组配置", Link: "/dashboard/agents"},
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{Title: "知识库", Description: "维护文档与查看检索日志", Link: "/dashboard/knowledge"},
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{Title: "AI Agent", Description: "配置 AI 接待策略与知识绑定", Link: "/dashboard/ai-agents"},
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{Title: "接入渠道", Description: "管理接入渠道与默认 Agent", Link: "/dashboard/channels"},
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{Title: dashboardText(locale, "quick.conversations.title"), Description: dashboardText(locale, "quick.conversations.description"), Link: "/dashboard/conversations"},
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{Title: dashboardText(locale, "quick.agents.title"), Description: dashboardText(locale, "quick.agents.description"), Link: "/dashboard/agents"},
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{Title: dashboardText(locale, "quick.knowledge.title"), Description: dashboardText(locale, "quick.knowledge.description"), Link: "/dashboard/knowledge"},
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{Title: dashboardText(locale, "quick.aiAgents.title"), Description: dashboardText(locale, "quick.aiAgents.description"), Link: "/dashboard/ai-agents"},
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{Title: dashboardText(locale, "quick.channels.title"), Description: dashboardText(locale, "quick.channels.description"), Link: "/dashboard/channels"},
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}
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}
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@@ -415,3 +417,75 @@ func labelOrDefault(value, fallback string) string {
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}
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return fallback
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}
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func conversationStatusLabel(status enums.IMConversationStatus, locale string) string {
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if i18nx.NormalizeLocale(locale) == i18nx.LocaleEnUS {
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switch status {
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case enums.IMConversationStatusAIServing:
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return "AI active"
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case enums.IMConversationStatusPending:
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return "Queued"
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case enums.IMConversationStatusActive:
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return "In progress"
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case enums.IMConversationStatusClosed:
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return "Closed"
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default:
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return fmt.Sprintf("Status %d", status)
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}
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}
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return labelOrDefault(enums.GetIMConversationStatusLabel(status), fmt.Sprintf("状态 %d", status))
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}
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func dashboardText(locale string, key string) string {
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if i18nx.NormalizeLocale(locale) == i18nx.LocaleEnUS {
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if value, ok := dashboardEnUS[key]; ok {
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return value
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}
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}
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if value, ok := dashboardZhCN[key]; ok {
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return value
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}
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return key
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}
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var dashboardZhCN = map[string]string{
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"alert.pendingLongWait.title": "待接入会话堆积",
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"alert.pendingLongWait.description": "存在超过 10 分钟仍未接入的会话，建议优先处理分配。",
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"alert.staleProcessing.title": "处理中会话长时间无响应",
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"alert.staleProcessing.description": "部分处理中会话已超过 30 分钟没有最新消息，需要确认跟进状态。",
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"alert.teamNoSchedule.title": "客服组当前无生效排班",
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"alert.teamNoSchedule.description": "部分启用中的客服组当前没有生效排班，可能影响自动分配。",
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"alert.aiNoKnowledge.title": "AI Agent 未绑定知识库",
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"alert.aiNoKnowledge.description": "部分启用中的 AI Agent 尚未绑定知识库，回答质量可能不稳定。",
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"quick.conversations.title": "会话管理",
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"quick.conversations.description": "查看待接入与处理中会话",
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"quick.agents.title": "客服档案",
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"quick.agents.description": "查看客服状态与分组配置",
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"quick.knowledge.title": "知识库",
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"quick.knowledge.description": "维护文档与查看检索日志",
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"quick.aiAgents.title": "AI Agent",
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"quick.aiAgents.description": "配置 AI 接待策略与知识绑定",
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"quick.channels.title": "接入渠道",
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"quick.channels.description": "管理接入渠道与默认 Agent",
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}
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var dashboardEnUS = map[string]string{
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"alert.pendingLongWait.title": "Queued conversations are piling up",
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"alert.pendingLongWait.description": "Some conversations have been waiting for more than 10 minutes. Prioritize assignment.",
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"alert.staleProcessing.title": "Active conversations need attention",
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"alert.staleProcessing.description": "Some active conversations have had no new messages for over 30 minutes. Check their follow-up status.",
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"alert.teamNoSchedule.title": "Agent teams have no active schedule",
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"alert.teamNoSchedule.description": "Some enabled agent teams do not have an active schedule right now, which may affect automatic assignment.",
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"alert.aiNoKnowledge.title": "AI Agents are missing knowledge bases",
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"alert.aiNoKnowledge.description": "Some enabled AI Agents are not linked to a knowledge base yet, which may reduce answer quality.",
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"quick.conversations.title": "Conversations",
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"quick.conversations.description": "Review queued and active conversations",
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"quick.agents.title": "Agents",
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"quick.agents.description": "Check agent status and team setup",
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"quick.knowledge.title": "Knowledge base",
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"quick.knowledge.description": "Manage documents and review retrieval logs",
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"quick.aiAgents.title": "AI Agents",
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"quick.aiAgents.description": "Configure AI service policies and knowledge bindings",
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"quick.channels.title": "Channels",
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"quick.channels.description": "Manage channels and default agents",
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}
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