mlogclub
948 lines
31 KiB
TypeScript
948 lines
31 KiB
TypeScript
"use client"
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import {
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CheckCheckIcon,
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MessageCircleMoreIcon,
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MoreHorizontalIcon,
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RefreshCwIcon,
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SearchIcon,
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} from "lucide-react"
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import { useCallback, useEffect, useMemo, useRef, useState, type KeyboardEvent } from "react"
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import { toast } from "sonner"
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import { ConversationCloseDialog } from "@/components/conversation-actions/close-dialog"
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import { ConversationTransferDialog } from "@/components/conversation-actions/transfer-dialog"
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import {
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DashboardPage,
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DashboardTableShell,
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DashboardTableStateRow,
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DashboardToolbar,
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} from "@/components/dashboard-page"
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import { ListPagination } from "@/components/list-pagination"
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import {
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OptionCombobox,
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type ComboboxOption,
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} from "@/components/option-combobox"
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import { Badge } from "@/components/ui/badge"
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import { Button } from "@/components/ui/button"
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import { ButtonGroup } from "@/components/ui/button-group"
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import {
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DropdownMenu,
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DropdownMenuContent,
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DropdownMenuItem,
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DropdownMenuTrigger,
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} from "@/components/ui/dropdown-menu"
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import { Input } from "@/components/ui/input"
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import {
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Table,
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TableBody,
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TableCell,
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TableHead,
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TableHeader,
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TableRow,
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} from "@/components/ui/table"
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import {
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createAdminWebSocketUrl,
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dispatchConversation,
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fetchAgentProfilesAll,
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fetchAgentTeamsAll,
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fetchConversationDetail,
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fetchConversationMessages,
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fetchConversations,
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fetchTagsAll,
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markConversationRead,
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type AdminAgentProfile,
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type AdminAgentTeam,
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type AdminConversation,
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type AdminConversationDetail,
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type AdminMessage,
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type PageResult,
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type TagTree,
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} from "@/lib/api/admin"
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import { useI18n } from "@/i18n/provider"
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import { formatDateTime } from "@/lib/utils"
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import { ConversationDetailDialog } from "./_components/detail"
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const RECONNECT_BASE_DELAY = 2000
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const RECONNECT_MAX_DELAY = 30000
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function getStatusMeta(
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status: number,
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t: (key: string, values?: Record<string, string | number>) => string
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) {
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switch (status) {
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case 1:
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return { label: t("conversation.filterAiServing"), variant: "secondary" as const }
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case 2:
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return { label: t("conversation.filterPending"), variant: "outline" as const }
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case 3:
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return { label: t("conversation.filterActive"), variant: "secondary" as const }
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case 4:
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return { label: t("conversation.filterClosed"), variant: "outline" as const }
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default:
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return { label: t("conversationMonitor.unknown"), variant: "outline" as const }
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}
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}
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function getServiceModeLabel(
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mode: number,
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t: (key: string, values?: Record<string, string | number>) => string
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) {
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switch (mode) {
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case 1:
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return t("conversationMonitor.serviceAi")
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case 2:
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return t("conversationMonitor.serviceHuman")
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case 3:
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return t("conversationMonitor.serviceAiFirst")
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default:
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return t("conversationMonitor.serviceUndefined")
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}
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}
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function getStatusOptions(
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t: (key: string, values?: Record<string, string | number>) => string
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) {
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return [
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{ value: "all", label: t("conversationMonitor.allStatuses") },
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{ value: "1", label: t("conversation.filterAiServing") },
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{ value: "2", label: t("conversation.filterPending") },
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{ value: "3", label: t("conversation.filterActive") },
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{ value: "4", label: t("conversation.filterClosed") },
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]
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}
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function buildTagOptions(
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nodes: TagTree[],
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parentPath = ""
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): ComboboxOption[] {
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const result: ComboboxOption[] = []
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nodes.forEach((item) => {
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const currentPath = parentPath ? `${parentPath}/${item.name}` : item.name
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result.push({
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value: String(item.id),
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label: currentPath,
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})
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if (item.children.length > 0) {
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result.push(...buildTagOptions(item.children, currentPath))
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}
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})
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return result
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}
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export default function DashboardConversationsPage() {
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const t = useI18n()
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const statusOptions = useMemo(() => getStatusOptions(t), [t])
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const [keywordInput, setKeywordInput] = useState("")
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const [statusFilterInput, setStatusFilterInput] = useState("all")
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const [tagFilterInput, setTagFilterInput] = useState("0")
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const [assigneeFilterInput, setAssigneeFilterInput] = useState("0")
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const [agentTeamFilterInput, setAgentTeamFilterInput] = useState("0")
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const [keyword, setKeyword] = useState("")
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const [statusFilter, setStatusFilter] = useState("all")
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const [tagFilter, setTagFilter] = useState("0")
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const [assigneeFilter, setAssigneeFilter] = useState("0")
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const [agentTeamFilter, setAgentTeamFilter] = useState("0")
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const [page, setPage] = useState(1)
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const [limit, setLimit] = useState(20)
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const [tagOptions, setTagOptions] = useState<ComboboxOption[]>([
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{ value: "0", label: t("conversationMonitor.allTags") },
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])
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const [assigneeOptions, setAssigneeOptions] = useState<ComboboxOption[]>([
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{ value: "0", label: t("conversationMonitor.allAssignees") },
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])
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const [agentTeamOptions, setAgentTeamOptions] = useState<ComboboxOption[]>([
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{ value: "0", label: t("conversationMonitor.allTeams") },
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])
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const [loading, setLoading] = useState(true)
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const [refreshing, setRefreshing] = useState(false)
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const [detailLoading, setDetailLoading] = useState(false)
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const [actionLoadingId, setActionLoadingId] = useState<number | null>(null)
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const [detailOpen, setDetailOpen] = useState(false)
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const [detailItem, setDetailItem] = useState<AdminConversation | null>(null)
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const [detailData, setDetailData] = useState<AdminConversationDetail | null>(null)
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const [detailMessages, setDetailMessages] = useState<AdminMessage[]>([])
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const [detailMessagesNextCursor, setDetailMessagesNextCursor] = useState("")
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const [detailMessagesHasMore, setDetailMessagesHasMore] = useState(false)
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const [detailMessagesLoadingMore, setDetailMessagesLoadingMore] = useState(false)
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const [assignOpen, setAssignOpen] = useState(false)
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const [assignItem, setAssignItem] = useState<AdminConversation | null>(null)
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const [closeOpen, setCloseOpen] = useState(false)
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const [closeItem, setCloseItem] = useState<AdminConversation | null>(null)
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const [transferOpen, setTransferOpen] = useState(false)
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const [transferItem, setTransferItem] = useState<AdminConversation | null>(null)
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const [result, setResult] = useState<PageResult<AdminConversation>>({
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results: [],
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page: { page: 1, limit: 20, total: 0 },
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})
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const websocketRef = useRef<WebSocket | null>(null)
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const reconnectTimerRef = useRef<number | null>(null)
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const pingTimerRef = useRef<number | null>(null)
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const reconnectAttemptRef = useRef(0)
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const detailItemRef = useRef<AdminConversation | null>(null)
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const subscribedConversationIdRef = useRef<number | null>(null)
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const loadConversations = useCallback(async () => {
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setLoading(true)
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try {
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const data = await fetchConversations({
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keyword: keyword.trim() || undefined,
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status: statusFilter === "all" ? undefined : statusFilter,
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tagId: tagFilter === "0" ? undefined : tagFilter,
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currentAssigneeId: assigneeFilter === "0" ? undefined : assigneeFilter,
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agentTeamId: agentTeamFilter === "0" ? undefined : agentTeamFilter,
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page,
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limit,
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})
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setResult(data)
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} catch (error) {
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toast.error(error instanceof Error ? error.message : t("conversationMonitor.loadListFailed"))
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} finally {
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setLoading(false)
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}
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}, [keyword, limit, page, statusFilter, tagFilter, assigneeFilter, agentTeamFilter, t])
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useEffect(() => {
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let cancelled = false
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async function loadFilterOptions() {
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try {
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const [tagData, assigneeData, teamData] = await Promise.all([
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fetchTagsAll(),
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fetchAgentProfilesAll(),
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fetchAgentTeamsAll(),
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])
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if (!cancelled) {
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setTagOptions([
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{ value: "0", label: t("conversationMonitor.allTags") },
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...buildTagOptions(tagData),
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])
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setAssigneeOptions([
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{ value: "0", label: t("conversationMonitor.allAssignees") },
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...assigneeData.map((item: AdminAgentProfile) => ({
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value: String(item.userId),
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label: item.displayName || item.nickname || item.username || `#${item.userId}`,
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})),
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])
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setAgentTeamOptions([
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{ value: "0", label: t("conversationMonitor.allTeams") },
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...teamData.map((item: AdminAgentTeam) => ({
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value: String(item.id),
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label: item.name,
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})),
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])
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}
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} catch (error) {
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if (!cancelled) {
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toast.error(error instanceof Error ? error.message : t("conversationMonitor.loadFiltersFailed"))
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}
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}
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}
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void loadFilterOptions()
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return () => {
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cancelled = true
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}
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}, [t])
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useEffect(() => {
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detailItemRef.current = detailItem
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}, [detailItem])
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useEffect(() => {
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void loadConversations()
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}, [loadConversations])
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useEffect(() => {
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let cancelled = false
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const clearTimers = () => {
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if (reconnectTimerRef.current) {
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window.clearTimeout(reconnectTimerRef.current)
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reconnectTimerRef.current = null
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}
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if (pingTimerRef.current) {
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window.clearInterval(pingTimerRef.current)
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pingTimerRef.current = null
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}
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}
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const scheduleReconnect = () => {
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if (cancelled || reconnectTimerRef.current) {
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return
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}
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const delay = Math.min(
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RECONNECT_BASE_DELAY * 2 ** reconnectAttemptRef.current,
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RECONNECT_MAX_DELAY
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)
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reconnectTimerRef.current = window.setTimeout(() => {
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reconnectTimerRef.current = null
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reconnectAttemptRef.current += 1
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connect()
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}, delay)
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}
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const connect = () => {
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if (cancelled) {
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return
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}
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let socket: WebSocket
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try {
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socket = new WebSocket(createAdminWebSocketUrl())
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} catch (error) {
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toast.error(error instanceof Error ? error.message : t("conversationMonitor.realtimeConnectFailed"))
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scheduleReconnect()
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return
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}
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websocketRef.current = socket
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socket.onopen = () => {
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reconnectAttemptRef.current = 0
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if (pingTimerRef.current) {
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window.clearInterval(pingTimerRef.current)
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}
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pingTimerRef.current = window.setInterval(() => {
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if (socket.readyState === WebSocket.OPEN) {
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socket.send(JSON.stringify({ type: "ping" }))
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}
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}, 20000)
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const conversationId = detailItemRef.current?.id
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if (conversationId) {
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socket.send(
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JSON.stringify({
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type: "subscribe",
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topics: [`conversation:${conversationId}`],
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})
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)
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subscribedConversationIdRef.current = conversationId
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} else {
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subscribedConversationIdRef.current = null
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}
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}
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socket.onmessage = (event) => {
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try {
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const payload = JSON.parse(event.data) as {
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eventId?: string
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type?: string
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data?: { conversationId?: number }
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}
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const eventType = payload.type ?? ""
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const conversationId = payload.data?.conversationId ?? 0
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const eventId = payload.eventId?.trim() ?? ""
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if (
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eventType === "" ||
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eventType === "connected" ||
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eventType === "pong" ||
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eventType === "subscribed" ||
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eventType === "unsubscribed"
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) {
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return
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}
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if (eventId && socket.readyState === WebSocket.OPEN) {
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socket.send(JSON.stringify({ type: "ack", eventId }))
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}
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void loadConversations()
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const currentDetail = detailItemRef.current
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if (conversationId > 0 && currentDetail?.id === conversationId) {
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void loadDetail(currentDetail)
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}
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} catch {
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// ignore invalid ws payload
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}
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}
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socket.onclose = () => {
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if (pingTimerRef.current) {
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window.clearInterval(pingTimerRef.current)
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pingTimerRef.current = null
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}
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if (websocketRef.current === socket) {
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websocketRef.current = null
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}
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subscribedConversationIdRef.current = null
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scheduleReconnect()
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}
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}
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connect()
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return () => {
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cancelled = true
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clearTimers()
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reconnectAttemptRef.current = 0
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const socket = websocketRef.current
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websocketRef.current = null
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if (socket) {
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socket.close()
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}
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subscribedConversationIdRef.current = null
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}
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}, [loadConversations, t])
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useEffect(() => {
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const socket = websocketRef.current
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if (!socket || socket.readyState !== WebSocket.OPEN) {
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return
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}
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const previousConversationId = subscribedConversationIdRef.current
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const nextConversationId = detailOpen ? detailItem?.id ?? null : null
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if (previousConversationId && previousConversationId !== nextConversationId) {
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socket.send(
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JSON.stringify({
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type: "unsubscribe",
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topics: [`conversation:${previousConversationId}`],
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})
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)
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}
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if (nextConversationId && nextConversationId !== previousConversationId) {
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socket.send(
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JSON.stringify({
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type: "subscribe",
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topics: [`conversation:${nextConversationId}`],
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})
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)
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subscribedConversationIdRef.current = nextConversationId
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return
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}
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if (!nextConversationId) {
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subscribedConversationIdRef.current = null
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}
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}, [detailItem, detailOpen])
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function handleStatusFilterChange(value: string | null) {
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setStatusFilterInput(value ?? "all")
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}
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function applyFilters() {
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setKeyword(keywordInput)
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setStatusFilter(statusFilterInput)
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setTagFilter(tagFilterInput)
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setAssigneeFilter(assigneeFilterInput)
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setAgentTeamFilter(agentTeamFilterInput)
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setPage(1)
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}
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function handleFilterKeyDown(event: KeyboardEvent<HTMLInputElement>) {
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if (event.key !== "Enter") {
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return
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}
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event.preventDefault()
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applyFilters()
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}
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function handlePageChange(nextPage: number) {
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if (nextPage < 1 || nextPage === page) {
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return
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}
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setPage(nextPage)
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}
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function handleLimitChange(nextLimit: number) {
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if (nextLimit <= 0 || nextLimit === limit) {
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return
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}
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setLimit(nextLimit)
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setPage(1)
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}
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async function loadDetail(item: AdminConversation) {
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setDetailLoading(true)
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setDetailMessagesNextCursor("")
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setDetailMessagesHasMore(false)
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try {
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const [detail, messages] = await Promise.all([
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fetchConversationDetail(item.id),
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fetchConversationMessages({ conversationId: item.id, limit: 20 }),
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])
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setDetailData(detail)
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setDetailMessages(Array.isArray(messages.results) ? messages.results : [])
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setDetailMessagesNextCursor(messages.cursor ?? "")
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setDetailMessagesHasMore(Boolean(messages.hasMore))
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} catch (error) {
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toast.error(error instanceof Error ? error.message : t("conversationMonitor.loadDetailFailed"))
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} finally {
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setDetailLoading(false)
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}
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}
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const loadMoreDetailMessages = useCallback(async () => {
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if (!detailItem || detailMessagesLoadingMore || !detailMessagesHasMore) {
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return
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}
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const cursor = Number.parseInt(detailMessagesNextCursor, 10)
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if (!detailMessagesNextCursor.trim() || !Number.isFinite(cursor) || cursor <= 0) {
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return
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}
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setDetailMessagesLoadingMore(true)
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try {
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const page = await fetchConversationMessages({
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conversationId: detailItem.id,
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cursor,
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limit: 20,
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})
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const nextResults = Array.isArray(page.results) ? page.results : []
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setDetailMessages((prev) => [...nextResults, ...prev])
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setDetailMessagesNextCursor(page.cursor ?? "")
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setDetailMessagesHasMore(Boolean(page.hasMore))
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} catch (error) {
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toast.error(error instanceof Error ? error.message : t("conversationMonitor.loadMoreMessagesFailed"))
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} finally {
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setDetailMessagesLoadingMore(false)
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}
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}, [
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detailItem,
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detailMessagesHasMore,
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detailMessagesLoadingMore,
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detailMessagesNextCursor,
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t,
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])
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async function openDetail(item: AdminConversation) {
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setDetailItem(item)
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setDetailData(null)
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setDetailMessages([])
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setDetailMessagesNextCursor("")
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setDetailMessagesHasMore(false)
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setDetailMessagesLoadingMore(false)
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setDetailOpen(true)
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await loadDetail(item)
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}
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function handleDetailOpenChange(open: boolean) {
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if (actionLoadingId) {
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return
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}
|
|
if (!open) {
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setDetailOpen(false)
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setDetailItem(null)
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setDetailData(null)
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setDetailMessages([])
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setDetailMessagesNextCursor("")
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setDetailMessagesHasMore(false)
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setDetailMessagesLoadingMore(false)
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return
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}
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setDetailOpen(true)
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}
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function openAssign(item: AdminConversation) {
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setAssignItem(item)
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setAssignOpen(true)
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}
|
|
|
|
function handleAssignOpenChange(open: boolean) {
|
|
if (actionLoadingId) {
|
|
return
|
|
}
|
|
if (!open) {
|
|
setAssignOpen(false)
|
|
setAssignItem(null)
|
|
return
|
|
}
|
|
setAssignOpen(true)
|
|
}
|
|
|
|
function openTransfer(item: AdminConversation) {
|
|
setTransferItem(item)
|
|
setTransferOpen(true)
|
|
}
|
|
|
|
function openClose(item: AdminConversation) {
|
|
setCloseItem(item)
|
|
setCloseOpen(true)
|
|
}
|
|
|
|
function handleCloseOpenChange(open: boolean) {
|
|
if (actionLoadingId) {
|
|
return
|
|
}
|
|
if (!open) {
|
|
setCloseOpen(false)
|
|
setCloseItem(null)
|
|
return
|
|
}
|
|
setCloseOpen(true)
|
|
}
|
|
|
|
function handleTransferOpenChange(open: boolean) {
|
|
if (actionLoadingId) {
|
|
return
|
|
}
|
|
if (!open) {
|
|
setTransferOpen(false)
|
|
setTransferItem(null)
|
|
return
|
|
}
|
|
setTransferOpen(true)
|
|
}
|
|
|
|
async function refreshDetail() {
|
|
if (!detailOpen || !detailItem) {
|
|
return
|
|
}
|
|
await loadDetail(detailItem)
|
|
}
|
|
|
|
async function handleRefresh() {
|
|
setRefreshing(true)
|
|
try {
|
|
await loadConversations()
|
|
await refreshDetail()
|
|
} finally {
|
|
setRefreshing(false)
|
|
}
|
|
}
|
|
|
|
async function handleRead(item: AdminConversation) {
|
|
setActionLoadingId(item.id)
|
|
try {
|
|
await markConversationRead(item.id)
|
|
toast.success(t("conversationMonitor.markedRead", { name: item.customerName || `#${item.id}` }))
|
|
await loadConversations()
|
|
if (detailItem?.id === item.id) {
|
|
await refreshDetail()
|
|
}
|
|
} catch (error) {
|
|
toast.error(error instanceof Error ? error.message : t("conversationMonitor.markReadFailed"))
|
|
} finally {
|
|
setActionLoadingId(null)
|
|
}
|
|
}
|
|
|
|
async function handleDispatch(item: AdminConversation) {
|
|
setActionLoadingId(item.id)
|
|
try {
|
|
await dispatchConversation(item.id)
|
|
toast.success(t("conversationMonitor.dispatchTriggered", { name: item.customerName || `#${item.id}` }))
|
|
await loadConversations()
|
|
if (detailItem?.id === item.id) {
|
|
await refreshDetail()
|
|
}
|
|
} catch (error) {
|
|
toast.error(error instanceof Error ? error.message : t("conversationMonitor.dispatchFailed"))
|
|
} finally {
|
|
setActionLoadingId(null)
|
|
}
|
|
}
|
|
|
|
async function handleConversationChanged(conversationId: number) {
|
|
await loadConversations()
|
|
if (detailItem?.id === conversationId) {
|
|
await refreshDetail()
|
|
}
|
|
}
|
|
|
|
return (
|
|
<>
|
|
<DashboardPage>
|
|
<DashboardToolbar
|
|
actions={
|
|
<Button
|
|
variant="outline"
|
|
onClick={() => void handleRefresh()}
|
|
disabled={loading || refreshing}
|
|
>
|
|
<RefreshCwIcon className={loading || refreshing ? "animate-spin" : ""} />
|
|
{t("conversationMonitor.refresh")}
|
|
</Button>
|
|
}
|
|
>
|
|
<div className="relative w-full sm:w-72">
|
|
<SearchIcon className="pointer-events-none absolute top-1/2 left-3 size-4 -translate-y-1/2 text-muted-foreground" />
|
|
<Input
|
|
value={keywordInput}
|
|
onChange={(event) => setKeywordInput(event.target.value)}
|
|
onKeyDown={handleFilterKeyDown}
|
|
placeholder={t("conversationMonitor.keywordPlaceholder")}
|
|
className="pl-9"
|
|
/>
|
|
</div>
|
|
<div className="w-full sm:w-36">
|
|
<OptionCombobox
|
|
value={statusFilterInput}
|
|
options={statusOptions}
|
|
placeholder={t("conversationMonitor.allStatuses")}
|
|
onChange={handleStatusFilterChange}
|
|
/>
|
|
</div>
|
|
<div className="w-full sm:w-64">
|
|
<OptionCombobox
|
|
value={tagFilterInput}
|
|
options={tagOptions}
|
|
placeholder={t("conversationMonitor.selectTag")}
|
|
searchPlaceholder={t("conversationMonitor.searchTagPath")}
|
|
emptyText={t("conversationMonitor.emptyTags")}
|
|
onChange={setTagFilterInput}
|
|
/>
|
|
</div>
|
|
<div className="w-full sm:w-56">
|
|
<OptionCombobox
|
|
value={assigneeFilterInput}
|
|
options={assigneeOptions}
|
|
placeholder={t("conversationMonitor.selectAssignee")}
|
|
searchPlaceholder={t("conversationMonitor.searchAssignee")}
|
|
emptyText={t("conversationMonitor.emptyAssignees")}
|
|
onChange={setAssigneeFilterInput}
|
|
/>
|
|
</div>
|
|
<div className="w-full sm:w-56">
|
|
<OptionCombobox
|
|
value={agentTeamFilterInput}
|
|
options={agentTeamOptions}
|
|
placeholder={t("conversationMonitor.selectTeam")}
|
|
searchPlaceholder={t("conversationMonitor.searchTeam")}
|
|
emptyText={t("conversationMonitor.emptyTeams")}
|
|
onChange={setAgentTeamFilterInput}
|
|
/>
|
|
</div>
|
|
<Button variant="outline" onClick={applyFilters} disabled={loading}>
|
|
<SearchIcon />
|
|
{t("conversationMonitor.query")}
|
|
</Button>
|
|
</DashboardToolbar>
|
|
|
|
<DashboardTableShell
|
|
pagination={
|
|
<ListPagination
|
|
page={result.page.page}
|
|
total={result.page.total}
|
|
limit={result.page.limit}
|
|
loading={loading || refreshing}
|
|
onPageChange={handlePageChange}
|
|
onLimitChange={handleLimitChange}
|
|
/>
|
|
}
|
|
>
|
|
<Table>
|
|
<TableHeader className="bg-muted/40">
|
|
<TableRow>
|
|
<TableHead>{t("conversationMonitor.columnConversation")}</TableHead>
|
|
<TableHead>{t("conversationMonitor.columnStatus")}</TableHead>
|
|
<TableHead>{t("conversationMonitor.columnServiceMode")}</TableHead>
|
|
<TableHead>{t("conversationMonitor.columnAssignee")}</TableHead>
|
|
<TableHead>{t("conversationMonitor.columnUnread")}</TableHead>
|
|
<TableHead>{t("conversationMonitor.columnLastActive")}</TableHead>
|
|
<TableHead className="w-28 text-right">
|
|
{t("conversationMonitor.columnActions")}
|
|
</TableHead>
|
|
</TableRow>
|
|
</TableHeader>
|
|
<TableBody>
|
|
{result.results.map((item) => {
|
|
const statusMeta = getStatusMeta(item.status, t)
|
|
|
|
return (
|
|
<TableRow key={item.id}>
|
|
<TableCell className="max-w-60">
|
|
<div className="min-w-0">
|
|
<div className="font-medium">
|
|
{item.customerName ||
|
|
t("conversationMonitor.customerFallback", {
|
|
id: item.customerId || item.id,
|
|
})}
|
|
</div>
|
|
<div className="mt-1 text-sm text-muted-foreground">
|
|
{t("conversationMonitor.channelIdValue", {
|
|
id: item.channelId || "-",
|
|
})}
|
|
</div>
|
|
<div className="mt-1 line-clamp-2 text-sm text-muted-foreground">
|
|
{item.lastMessageSummary || t("conversationMonitor.noLatestSummary")}
|
|
</div>
|
|
</div>
|
|
</TableCell>
|
|
<TableCell>
|
|
<Badge variant={statusMeta.variant}>{statusMeta.label}</Badge>
|
|
</TableCell>
|
|
<TableCell>{getServiceModeLabel(item.serviceMode, t)}</TableCell>
|
|
<TableCell>{item.currentAssigneeName || "-"}</TableCell>
|
|
<TableCell>
|
|
{t("conversationMonitor.unreadSummary", {
|
|
agent: item.agentUnreadCount,
|
|
customer: item.customerUnreadCount,
|
|
})}
|
|
</TableCell>
|
|
<TableCell>{formatDateTime(item.lastMessageAt)}</TableCell>
|
|
<TableCell className="text-right">
|
|
<ButtonGroup className="ml-auto">
|
|
<Button
|
|
variant="outline"
|
|
size="sm"
|
|
onClick={() => void openDetail(item)}
|
|
disabled={actionLoadingId === item.id}
|
|
>
|
|
{t("conversationMonitor.view")}
|
|
</Button>
|
|
<DropdownMenu>
|
|
<DropdownMenuTrigger
|
|
render={<Button variant="outline" size="icon-sm" />}
|
|
aria-label={t("conversationMonitor.moreActions", {
|
|
name: item.customerName || item.id,
|
|
})}
|
|
>
|
|
<MoreHorizontalIcon />
|
|
</DropdownMenuTrigger>
|
|
<DropdownMenuContent align="end" className="w-44 min-w-44">
|
|
<DropdownMenuItem
|
|
onClick={() => openAssign(item)}
|
|
disabled={actionLoadingId === item.id || item.status !== 2}
|
|
>
|
|
<MessageCircleMoreIcon />
|
|
{actionLoadingId === item.id
|
|
? t("conversationMonitor.processing")
|
|
: t("conversationMonitor.assign")}
|
|
</DropdownMenuItem>
|
|
<DropdownMenuItem
|
|
onClick={() => void handleDispatch(item)}
|
|
disabled={actionLoadingId === item.id || item.status !== 2}
|
|
>
|
|
<RefreshCwIcon />
|
|
{actionLoadingId === item.id
|
|
? t("conversationMonitor.processing")
|
|
: t("conversationMonitor.retryDispatch")}
|
|
</DropdownMenuItem>
|
|
<DropdownMenuItem
|
|
onClick={() => void handleRead(item)}
|
|
disabled={actionLoadingId === item.id}
|
|
>
|
|
<CheckCheckIcon />
|
|
{actionLoadingId === item.id
|
|
? t("conversationMonitor.processing")
|
|
: t("conversationMonitor.markRead")}
|
|
</DropdownMenuItem>
|
|
<DropdownMenuItem
|
|
onClick={() => openTransfer(item)}
|
|
disabled={actionLoadingId === item.id || item.status !== 3}
|
|
>
|
|
<MessageCircleMoreIcon />
|
|
{actionLoadingId === item.id
|
|
? t("conversationMonitor.processing")
|
|
: t("conversationMonitor.transfer")}
|
|
</DropdownMenuItem>
|
|
{item.status !== 4 ? (
|
|
<DropdownMenuItem
|
|
onClick={() => openClose(item)}
|
|
disabled={actionLoadingId === item.id}
|
|
>
|
|
<RefreshCwIcon />
|
|
{actionLoadingId === item.id
|
|
? t("conversationMonitor.processing")
|
|
: t("conversationMonitor.close")}
|
|
</DropdownMenuItem>
|
|
) : null}
|
|
</DropdownMenuContent>
|
|
</DropdownMenu>
|
|
</ButtonGroup>
|
|
</TableCell>
|
|
</TableRow>
|
|
)
|
|
})}
|
|
{loading || result.results.length === 0 ? (
|
|
<DashboardTableStateRow
|
|
colSpan={7}
|
|
loading={loading}
|
|
loadingText={t("conversationMonitor.loadingRows")}
|
|
emptyText={t("conversationMonitor.emptyRows")}
|
|
/>
|
|
) : null}
|
|
</TableBody>
|
|
</Table>
|
|
</DashboardTableShell>
|
|
</DashboardPage>
|
|
|
|
<ConversationDetailDialog
|
|
open={detailOpen}
|
|
loading={detailLoading}
|
|
saving={actionLoadingId === detailItem?.id}
|
|
item={detailItem}
|
|
detail={detailData}
|
|
messages={detailMessages}
|
|
messagesHasMore={detailMessagesHasMore}
|
|
loadingMoreMessages={detailMessagesLoadingMore}
|
|
onLoadMoreMessages={loadMoreDetailMessages}
|
|
onOpenChange={handleDetailOpenChange}
|
|
onOpenAssign={() => {
|
|
if (!detailItem) {
|
|
return
|
|
}
|
|
openAssign(detailItem)
|
|
}}
|
|
onDispatch={async () => {
|
|
if (!detailItem) {
|
|
return
|
|
}
|
|
await handleDispatch(detailItem)
|
|
}}
|
|
onOpenTransfer={() => {
|
|
if (!detailItem) {
|
|
return
|
|
}
|
|
openTransfer(detailItem)
|
|
}}
|
|
onRead={async () => {
|
|
if (!detailItem) {
|
|
return
|
|
}
|
|
await handleRead(detailItem)
|
|
}}
|
|
onOpenClose={() => {
|
|
if (!detailItem) {
|
|
return
|
|
}
|
|
openClose(detailItem)
|
|
}}
|
|
/>
|
|
<ConversationCloseDialog
|
|
open={closeOpen}
|
|
conversationId={closeItem?.id ?? null}
|
|
onOpenChange={handleCloseOpenChange}
|
|
onSuccess={async () => {
|
|
const conversationId = closeItem?.id
|
|
setCloseOpen(false)
|
|
setCloseItem(null)
|
|
if (conversationId) {
|
|
await handleConversationChanged(conversationId)
|
|
}
|
|
}}
|
|
/>
|
|
<ConversationTransferDialog
|
|
open={assignOpen}
|
|
mode="assign"
|
|
conversationId={assignItem?.id ?? null}
|
|
onOpenChange={handleAssignOpenChange}
|
|
onSuccess={async () => {
|
|
const conversationId = assignItem?.id
|
|
setAssignOpen(false)
|
|
setAssignItem(null)
|
|
if (conversationId) {
|
|
await handleConversationChanged(conversationId)
|
|
}
|
|
}}
|
|
/>
|
|
<ConversationTransferDialog
|
|
open={transferOpen}
|
|
mode="transfer"
|
|
conversationId={transferItem?.id ?? null}
|
|
onOpenChange={handleTransferOpenChange}
|
|
onSuccess={async () => {
|
|
const conversationId = transferItem?.id
|
|
setTransferOpen(false)
|
|
setTransferItem(null)
|
|
if (conversationId) {
|
|
await handleConversationChanged(conversationId)
|
|
}
|
|
}}
|
|
/>
|
|
</>
|
|
)
|
|
}
|