t
105 lines
4.5 KiB
Go
105 lines
4.5 KiB
Go
package runtime
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import (
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"context"
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"testing"
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"time"
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"code.tczkiot.com/wlw/ai-agent/internal/models"
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"code.tczkiot.com/wlw/ai-agent/internal/pkg/enums"
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svc "code.tczkiot.com/wlw/ai-agent/internal/services"
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)
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func TestExplicitHumanHandoffRequest(t *testing.T) {
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for _, content := range []string{"转人工", "人工客服", "人工", "请转人工客服", "我要转人工", "麻烦帮我转接一下人工客服！", " 转 人工。 "} {
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t.Run(content, func(t *testing.T) {
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message := models.Message{Content: content, SenderType: enums.IMSenderTypeCustomer, MessageType: enums.IMMessageTypeText}
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if !isExplicitHumanHandoffRequest(message) {
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t.Fatal("explicit command was not recognized")
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}
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message.SenderType = enums.IMSenderTypeAI
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if isExplicitHumanHandoffRequest(message) {
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t.Fatal("AI message must not trigger handoff")
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}
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message.SenderType = enums.IMSenderTypeCustomer
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message.MessageType = enums.IMMessageTypeImage
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if isExplicitHumanHandoffRequest(message) {
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t.Fatal("image content must not trigger handoff")
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}
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})
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}
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for _, content := range []string{"", "不要转人工", "不用人工客服", "转人工是什么意思？", "怎么转人工", "有人在吗？", "他说转人工", "转人工失败怎么办", "如果不行再转人工", "请不要转人工", "“转人工”"} {
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t.Run(content, func(t *testing.T) {
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if isExplicitHumanHandoffRequest(models.Message{Content: content, SenderType: enums.IMSenderTypeCustomer, MessageType: enums.IMMessageTypeText}) {
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t.Fatal("non-command must remain available for normal AI processing")
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}
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})
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}
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}
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func TestTriggerReplyExplicitHandoffWithoutModel(t *testing.T) {
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for _, scheduled := range []bool{true, false} {
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name := "off_hours"
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if scheduled {
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name = "waiting_queue"
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}
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t.Run(name, func(t *testing.T) {
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db := setupReplyCommitTestDB(t)
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if err := db.AutoMigrate(&models.AgentTeam{}, &models.AgentTeamSchedule{}, &models.AgentProfile{}, &models.ConversationAssignment{}); err != nil {
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t.Fatal(err)
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}
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agent := createReplyCommitTestAIAgent(t, db)
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agent.TeamIDs = "1"
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agent.ServiceMode = enums.IMConversationServiceModeAIFirst
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if err := db.Save(agent).Error; err != nil {
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t.Fatal(err)
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}
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if err := db.Create(&models.AgentTeam{ID: 1, Name: "客服组", Status: enums.StatusOk}).Error; err != nil {
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t.Fatal(err)
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}
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if scheduled {
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now := time.Now()
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if err := db.Create(&models.AgentTeamSchedule{TeamID: 1, StartAt: now.Add(-time.Hour), EndAt: now.Add(time.Hour), Status: enums.StatusOk}).Error; err != nil {
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t.Fatal(err)
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}
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}
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conversation := createReplyCommitTestConversation(t, db, agent.ID)
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message := models.Message{ConversationID: conversation.ID, Content: "转人工", SenderType: enums.IMSenderTypeCustomer, MessageType: enums.IMMessageTypeText, RequestID: "handoff-request"}
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// No model, identity prompt, or interrupt service is available: the
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// command must execute the real dispatch path before any of them.
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service := &aiReplyService{eligibility: newReplyEligibility()}
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if err := service.TriggerReply(context.Background(), *conversation, message, *agent); err != nil {
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t.Fatal(err)
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}
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current := svc.ConversationService.Get(conversation.ID)
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if current == nil {
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t.Fatal("conversation disappeared")
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}
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wantReply := svc.HandoffOffHoursMessage
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if scheduled {
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wantReply = svc.HandoffWaitingMessage
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if current.Status != enums.IMConversationStatusPending || current.CurrentTeamID != 1 || current.CurrentAssigneeID != 0 || current.HandoffAt == nil || current.QueueEnteredAt == nil {
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t.Fatalf("conversation did not enter waiting queue: %+v", current)
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}
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if current.HandoffReason != "转人工" {
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t.Fatalf("handoff reason = %q", current.HandoffReason)
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}
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// Further messages in the waiting queue must not restart the AI.
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message.Content = "有人在吗？"
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if err := service.TriggerReply(context.Background(), *current, message, *agent); err != nil {
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t.Fatal(err)
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}
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} else if current.Status != enums.IMConversationStatusAIServing || current.HandoffAt != nil {
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t.Fatalf("off-hours request must preserve AI service: %+v", current)
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}
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var replies []models.Message
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if err := db.Where("conversation_id = ?", conversation.ID).Find(&replies).Error; err != nil {
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t.Fatal(err)
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}
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if len(replies) != 1 || replies[0].Content != wantReply || replies[0].RequestID != message.RequestID {
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t.Fatalf("expected one real dispatch notice, got %+v", replies)
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}
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})
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}
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}
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