Merge pull request #10 from huabeitech/feature/lightweight-ticket-redesign
Feature/lightweight ticket redesign
This commit is contained in:
Bob
@@ -49,13 +49,9 @@ func main() {
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codegen.GetGenerateStruct(&models.ConversationEventLog{}),
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codegen.GetGenerateStruct(&models.Ticket{}),
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codegen.GetGenerateStruct(&models.TicketTag{}),
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codegen.GetGenerateStruct(&models.TicketResolutionCode{}),
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codegen.GetGenerateStruct(&models.TicketPriorityConfig{}),
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codegen.GetGenerateStruct(&models.TicketComment{}),
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codegen.GetGenerateStruct(&models.TicketWatcher{}),
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codegen.GetGenerateStruct(&models.TicketEventLog{}),
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codegen.GetGenerateStruct(&models.TicketSLARecord{}),
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codegen.GetGenerateStruct(&models.TicketRelation{}),
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codegen.GetGenerateStruct(&models.TicketProgress{}),
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codegen.GetGenerateStruct(&models.TicketView{}),
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codegen.GetGenerateStruct(&models.TicketNoSequence{}),
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codegen.GetGenerateStruct(&models.AgentProfile{}),
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codegen.GetGenerateStruct(&models.AgentTeam{}),
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codegen.GetGenerateStruct(&models.AgentTeamSchedule{}),
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@@ -27,8 +27,6 @@ type CreateTicketGraphInterruptInfo struct {
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type createTicketGraphArgs struct {
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Title string `json:"title"`
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Description string `json:"description"`
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Priority int64 `json:"priority"`
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Severity int `json:"severity"`
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}
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func init() {
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@@ -100,8 +98,7 @@ func (g *CreateTicketGraph) Run(ctx context.Context, argumentsInJSON string) (st
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func (g *CreateTicketGraph) buildCreateRequest(argumentsInJSON string) (request.CreateTicketFromConversationRequest, error) {
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req := request.CreateTicketFromConversationRequest{
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ConversationID: g.conversation.ID,
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SyncToConversation: true,
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ConversationID: g.conversation.ID,
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}
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var args createTicketGraphArgs
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if strings.TrimSpace(argumentsInJSON) != "" {
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@@ -111,8 +108,6 @@ func (g *CreateTicketGraph) buildCreateRequest(argumentsInJSON string) (request.
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}
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req.Title = strings.TrimSpace(args.Title)
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req.Description = strings.TrimSpace(args.Description)
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req.Priority = args.Priority
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req.Severity = args.Severity
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if req.Title == "" {
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req.Title = strings.TrimSpace(g.conversation.LastMessageSummary)
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}
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@@ -18,16 +18,12 @@ type PrepareTicketDraftInput struct {
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Impact string `json:"impact"`
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ExpectedOutcome string `json:"expectedOutcome"`
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CurrentAttempt string `json:"currentAttempt"`
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Priority int64 `json:"priority"`
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Severity int `json:"severity"`
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}
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type PrepareTicketDraftResult struct {
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Ready bool `json:"ready"`
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Title string `json:"title"`
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Description string `json:"description"`
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Priority int64 `json:"priority,omitempty"`
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Severity int `json:"severity,omitempty"`
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MissingFields []string `json:"missingFields,omitempty"`
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FollowUpQuestions []string `json:"followUpQuestions,omitempty"`
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ConversationFacts []string `json:"conversationFacts,omitempty"`
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@@ -74,8 +70,6 @@ func (g *PrepareTicketDraftGraph) parseInput(argumentsInJSON string) (PrepareTic
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func buildPrepareTicketDraftResult(conversation models.Conversation, messages []models.Message, input PrepareTicketDraftInput) PrepareTicketDraftResult {
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result := PrepareTicketDraftResult{
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Priority: input.Priority,
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Severity: input.Severity,
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MissingFields: make([]string, 0, 2),
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FollowUpQuestions: make([]string, 0, 2),
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ConversationFacts: buildConversationFacts(conversation, messages),
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@@ -75,20 +75,6 @@ func (t *CreateTicketGraphTool) Info(ctx context.Context) (*schema.ToolInfo, err
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Description: "工单描述，清晰整理用户问题、现象和诉求。",
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},
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},
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orderedmap.Pair[string, *einojsonschema.Schema]{
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Key: "priority",
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Value: &einojsonschema.Schema{
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Type: "integer",
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Description: "工单优先级，可选；未知时可不传。",
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},
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},
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orderedmap.Pair[string, *einojsonschema.Schema]{
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Key: "severity",
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Value: &einojsonschema.Schema{
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Type: "integer",
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Description: "严重度，可选；1=轻微，2=严重，3=致命。",
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},
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},
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)),
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}),
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Extra: map[string]any{
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@@ -95,20 +95,6 @@ func (t *PrepareTicketDraftTool) Info(ctx context.Context) (*schema.ToolInfo, er
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Description: "当前已尝试过的处理步骤，可选。",
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},
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},
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orderedmap.Pair[string, *einojsonschema.Schema]{
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Key: "priority",
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Value: &einojsonschema.Schema{
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Type: "integer",
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Description: "建议工单优先级，可选。",
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},
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},
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orderedmap.Pair[string, *einojsonschema.Schema]{
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Key: "severity",
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Value: &einojsonschema.Schema{
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Type: "integer",
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Description: "建议严重度，可选；1=轻微，2=严重，3=致命。",
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},
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},
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)),
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}),
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Extra: map[string]any{
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@@ -119,8 +119,6 @@ func addRouter(app *iris.Application) {
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m.Party("/conversation").Handle(new(dashboard.ConversationController))
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m.Party("/ticket").Handle(new(dashboard.TicketController))
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m.Party("/notification").Handle(new(dashboard.NotificationController))
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m.Party("/ticket-resolution-code").Handle(new(dashboard.TicketResolutionCodeController))
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m.Party("/ticket-priority-config").Handle(new(dashboard.TicketPriorityConfigController))
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m.Party("/quick-reply").Handle(new(dashboard.QuickReplyController))
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m.Party("/channel").Handle(new(dashboard.ChannelController))
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m.Party("/agent").Handle(new(dashboard.AgentController))
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@@ -1,35 +1,23 @@
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package builders
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import (
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"cs-agent/internal/models"
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"cs-agent/internal/pkg/dto/response"
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"cs-agent/internal/pkg/enums"
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"cs-agent/internal/pkg/utils"
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"cs-agent/internal/services"
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"encoding/json"
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"strings"
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"github.com/mlogclub/simple/sqls"
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"cs-agent/internal/models"
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"cs-agent/internal/pkg/dto/response"
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"cs-agent/internal/pkg/utils"
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"cs-agent/internal/services"
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)
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type TicketBuildContext struct {
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TagsByTicketID map[int64][]models.Tag
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Priorities map[int64]*models.TicketPriorityConfig
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ResolutionCodes map[string]*models.TicketResolutionCode
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Users map[int64]*models.User
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Teams map[int64]*models.AgentTeam
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Customers map[int64]*models.Customer
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SLAByTicketID map[int64][]models.TicketSLARecord
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WatchedTicketIDs map[int64]struct{}
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TagsByTicketID map[int64][]models.Tag
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Users map[int64]*models.User
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Customers map[int64]*models.Customer
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}
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type TicketDetailBuildContext struct {
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Users map[int64]*models.User
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Teams map[int64]*models.AgentTeam
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AgentProfiles map[int64]*models.AgentProfile
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RelatedTickets map[int64]*models.Ticket
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Customers map[int64]*models.Customer
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AIAgents map[int64]*models.AIAgent
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Users map[int64]*models.User
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}
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func BuildTicket(item *models.Ticket) *response.TicketResponse {
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@@ -41,99 +29,34 @@ func BuildTicketWithContext(item *models.Ticket, ctx *TicketBuildContext) *respo
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return nil
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}
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ret := &response.TicketResponse{
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ID: item.ID,
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TicketNo: item.TicketNo,
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Title: item.Title,
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Description: item.Description,
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Source: item.Source,
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Channel: item.Channel,
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CustomerID: item.CustomerID,
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ConversationID: item.ConversationID,
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Type: item.Type,
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Priority: item.Priority,
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Severity: item.Severity,
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Status: item.Status,
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CurrentTeamID: item.CurrentTeamID,
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CurrentAssigneeID: item.CurrentAssigneeID,
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PendingReason: item.PendingReason,
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CloseReason: item.CloseReason,
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ResolutionCode: item.ResolutionCode,
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ResolutionSummary: item.ResolutionSummary,
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FirstResponseAt: utils.FormatTimePtr(item.FirstResponseAt),
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ResolvedAt: utils.FormatTimePtr(item.ResolvedAt),
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ClosedAt: utils.FormatTimePtr(item.ClosedAt),
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DueAt: utils.FormatTimePtr(item.DueAt),
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NextReplyDeadlineAt: utils.FormatTimePtr(item.NextReplyDeadlineAt),
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ResolveDeadlineAt: utils.FormatTimePtr(item.ResolveDeadlineAt),
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ReopenedCount: item.ReopenedCount,
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CreatedAt: utils.FormatTime(item.CreatedAt),
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UpdatedAt: utils.FormatTime(item.UpdatedAt),
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}
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if ctx != nil {
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if _, ok := ctx.WatchedTicketIDs[item.ID]; ok {
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ret.WatchedByMe = true
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}
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ID: item.ID,
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TicketNo: item.TicketNo,
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Title: item.Title,
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Description: item.Description,
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Source: item.Source,
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Channel: item.Channel,
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CustomerID: item.CustomerID,
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ConversationID: item.ConversationID,
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Status: item.Status,
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CurrentAssigneeID: item.CurrentAssigneeID,
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CreatedBy: item.CreateUserID,
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CreatedByName: item.CreateUserName,
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HandledAt: utils.FormatTimePtr(item.HandledAt),
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CreatedAt: utils.FormatTime(item.CreatedAt),
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UpdatedAt: utils.FormatTime(item.UpdatedAt),
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}
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if ctx != nil && ctx.TagsByTicketID != nil {
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ret.Tags = BuildTagResponses(ctx.TagsByTicketID[item.ID])
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} else {
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ret.Tags = BuildTagResponses(services.TicketService.GetTags(item.ID))
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}
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if item.Priority > 0 && ctx != nil && ctx.Priorities != nil {
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if priority := ctx.Priorities[item.Priority]; priority != nil {
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ret.PriorityName = priority.Name
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}
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} else if item.Priority > 0 {
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if priority := services.TicketPriorityConfigService.Get(item.Priority); priority != nil {
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ret.PriorityName = priority.Name
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if item.CurrentAssigneeID > 0 {
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if ctx != nil && ctx.Users != nil {
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ret.CurrentAssigneeName = buildTicketUserDisplayName(ctx.Users[item.CurrentAssigneeID])
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}
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}
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if item.ResolutionCode != "" && ctx != nil && ctx.ResolutionCodes != nil {
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if code := ctx.ResolutionCodes[item.ResolutionCode]; code != nil {
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ret.ResolutionCodeName = code.Name
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if item.CustomerID > 0 {
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if ctx != nil && ctx.Customers != nil {
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ret.Customer = BuildCustomer(ctx.Customers[item.CustomerID])
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}
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} else if item.ResolutionCode != "" {
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if code := services.TicketResolutionCodeService.Take("code = ? AND status <> ?", item.ResolutionCode, enums.StatusDeleted); code != nil {
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ret.ResolutionCodeName = code.Name
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}
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}
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if item.CurrentAssigneeID > 0 && ctx != nil && ctx.Users != nil {
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if user := ctx.Users[item.CurrentAssigneeID]; user != nil {
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ret.CurrentAssigneeName = user.Nickname
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if ret.CurrentAssigneeName == "" {
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ret.CurrentAssigneeName = user.Username
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}
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}
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} else if item.CurrentAssigneeID > 0 {
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if user := services.UserService.Get(item.CurrentAssigneeID); user != nil {
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ret.CurrentAssigneeName = user.Nickname
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if ret.CurrentAssigneeName == "" {
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ret.CurrentAssigneeName = user.Username
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}
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}
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}
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if item.CurrentTeamID > 0 && ctx != nil && ctx.Teams != nil {
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if team := ctx.Teams[item.CurrentTeamID]; team != nil {
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ret.CurrentTeamName = team.Name
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}
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} else if item.CurrentTeamID > 0 {
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if team := services.AgentTeamService.Get(item.CurrentTeamID); team != nil {
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ret.CurrentTeamName = team.Name
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}
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}
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if item.CustomerID > 0 && ctx != nil && ctx.Customers != nil {
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ret.Customer = BuildCustomer(ctx.Customers[item.CustomerID])
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} else if item.CustomerID > 0 {
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ret.Customer = BuildCustomer(services.CustomerService.Get(item.CustomerID))
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}
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if ctx != nil && ctx.SLAByTicketID != nil {
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ret.SLA = BuildTicketSLAList(ctx.SLAByTicketID[item.ID])
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} else {
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ret.SLA = BuildTicketSLAList(
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services.TicketSLARecordService.Find(
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sqls.NewCnd().Eq("ticket_id", item.ID).Asc("id"),
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),
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)
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}
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return ret
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}
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@@ -155,343 +78,80 @@ func BuildTicketListWithContext(list []models.Ticket, ctx *TicketBuildContext) [
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return results
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}
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func BuildTicketComment(item *models.TicketComment) *response.TicketCommentResponse {
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return BuildTicketCommentWithContext(item, nil)
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func BuildTicketProgress(item *models.TicketProgress) *response.TicketProgressResponse {
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return BuildTicketProgressWithContext(item, nil)
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}
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func BuildTicketCommentWithContext(item *models.TicketComment, ctx *TicketDetailBuildContext) *response.TicketCommentResponse {
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func BuildTicketProgressWithContext(item *models.TicketProgress, ctx *TicketDetailBuildContext) *response.TicketProgressResponse {
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if item == nil {
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return nil
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}
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ret := &response.TicketCommentResponse{
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ID: item.ID,
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TicketID: item.TicketID,
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CommentType: item.CommentType,
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AuthorType: item.AuthorType,
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AuthorID: item.AuthorID,
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ContentType: item.ContentType,
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Content: item.Content,
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Payload: item.Payload,
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CreatedAt: utils.FormatTime(item.CreatedAt),
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ret := &response.TicketProgressResponse{
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ID: item.ID,
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TicketID: item.TicketID,
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Content: item.Content,
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AuthorID: item.AuthorID,
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CreatedAt: utils.FormatTime(item.CreatedAt),
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}
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if item.AuthorID > 0 {
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if ctx != nil && ctx.Users != nil {
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ret.AuthorName = buildTicketUserDisplayName(ctx.Users[item.AuthorID])
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}
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}
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ret.AuthorName = buildTicketOperatorName(item.AuthorType, item.AuthorID, ctx)
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return ret
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}
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func BuildTicketCommentList(list []models.TicketComment) []response.TicketCommentResponse {
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return BuildTicketCommentListWithContext(list, nil)
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func BuildTicketProgressList(list []models.TicketProgress) []response.TicketProgressResponse {
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return BuildTicketProgressListWithContext(list, nil)
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}
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func BuildTicketCommentListWithContext(list []models.TicketComment, ctx *TicketDetailBuildContext) []response.TicketCommentResponse {
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func BuildTicketProgressListWithContext(list []models.TicketProgress, ctx *TicketDetailBuildContext) []response.TicketProgressResponse {
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if len(list) == 0 {
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return nil
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}
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results := make([]response.TicketCommentResponse, 0, len(list))
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results := make([]response.TicketProgressResponse, 0, len(list))
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for i := range list {
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if item := BuildTicketCommentWithContext(&list[i], ctx); item != nil {
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if item := BuildTicketProgressWithContext(&list[i], ctx); item != nil {
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results = append(results, *item)
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}
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}
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return results
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}
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func BuildTicketEventLog(item *models.TicketEventLog) *response.TicketEventLogResponse {
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return BuildTicketEventLogWithContext(item, nil)
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}
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func BuildTicketEventLogWithContext(item *models.TicketEventLog, ctx *TicketDetailBuildContext) *response.TicketEventLogResponse {
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if item == nil {
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return nil
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}
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return &response.TicketEventLogResponse{
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ID: item.ID,
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TicketID: item.TicketID,
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EventType: item.EventType,
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OperatorType: item.OperatorType,
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OperatorID: item.OperatorID,
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OperatorName: buildTicketOperatorName(item.OperatorType, item.OperatorID, ctx),
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OldValue: item.OldValue,
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NewValue: item.NewValue,
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Content: item.Content,
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Payload: item.Payload,
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CreatedAt: utils.FormatTime(item.CreatedAt),
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}
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}
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func BuildTicketEventLogList(list []models.TicketEventLog) []response.TicketEventLogResponse {
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return BuildTicketEventLogListWithContext(list, nil)
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}
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func BuildTicketEventLogListWithContext(list []models.TicketEventLog, ctx *TicketDetailBuildContext) []response.TicketEventLogResponse {
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if len(list) == 0 {
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return nil
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}
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results := make([]response.TicketEventLogResponse, 0, len(list))
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for i := range list {
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if item := BuildTicketEventLogWithContext(&list[i], ctx); item != nil {
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results = append(results, *item)
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}
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}
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return results
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}
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func BuildTicketSLAList(list []models.TicketSLARecord) []response.TicketSLAResponse {
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if len(list) == 0 {
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return nil
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}
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results := make([]response.TicketSLAResponse, 0, len(list))
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for i := range list {
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item := &list[i]
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results = append(results, response.TicketSLAResponse{
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SLAType: item.SLAType,
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TargetMinutes: item.TargetMinutes,
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Status: item.Status,
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StartedAt: utils.FormatTimePtr(item.StartedAt),
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PausedAt: utils.FormatTimePtr(item.PausedAt),
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StoppedAt: utils.FormatTimePtr(item.StoppedAt),
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BreachedAt: utils.FormatTimePtr(item.BreachedAt),
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ElapsedMin: item.ElapsedMin,
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})
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}
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return results
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}
|
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func BuildTicketDetail(aggregate *services.TicketDetailAggregate) *response.TicketDetailResponse {
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return BuildTicketDetailWithContext(aggregate, nil)
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}
|
||||
|
||||
func BuildTicketDetailWithContext(aggregate *services.TicketDetailAggregate, ctx *TicketDetailBuildContext) *response.TicketDetailResponse {
|
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if aggregate == nil || aggregate.Ticket == nil {
|
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return nil
|
||||
}
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if ctx == nil {
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||||
users := make(map[int64]*models.User, len(aggregate.Users)+len(aggregate.OperatorUsers))
|
||||
for id, item := range aggregate.Users {
|
||||
users[id] = item
|
||||
}
|
||||
for id, item := range aggregate.OperatorUsers {
|
||||
users[id] = item
|
||||
}
|
||||
ctx = &TicketDetailBuildContext{
|
||||
Users: users,
|
||||
Teams: aggregate.Teams,
|
||||
AgentProfiles: aggregate.AgentProfiles,
|
||||
RelatedTickets: aggregate.RelatedMap,
|
||||
Customers: aggregate.OperatorCustomers,
|
||||
AIAgents: aggregate.OperatorAIAgents,
|
||||
}
|
||||
}
|
||||
ret := &response.TicketDetailResponse{
|
||||
Ticket: *BuildTicket(aggregate.Ticket),
|
||||
Watchers: BuildTicketWatcherListWithContext(aggregate.Watchers, ctx),
|
||||
Collaborators: BuildTicketCollaboratorListWithContext(aggregate.Collaborators, ctx),
|
||||
RelatedTickets: BuildTicketRelationListWithContext(aggregate.RelatedTickets, ctx),
|
||||
}
|
||||
if len(aggregate.Comments) > 0 {
|
||||
ret.Comments = make([]response.TicketCommentResponse, 0, len(aggregate.Comments))
|
||||
for i := range aggregate.Comments {
|
||||
if item := BuildTicketCommentWithContext(&aggregate.Comments[i], ctx); item != nil {
|
||||
ret.Comments = append(ret.Comments, *item)
|
||||
}
|
||||
}
|
||||
}
|
||||
if len(aggregate.Events) > 0 {
|
||||
ret.Events = make([]response.TicketEventLogResponse, 0, len(aggregate.Events))
|
||||
for i := range aggregate.Events {
|
||||
if item := BuildTicketEventLogWithContext(&aggregate.Events[i], ctx); item != nil {
|
||||
ret.Events = append(ret.Events, *item)
|
||||
}
|
||||
}
|
||||
ctx := &TicketBuildContext{
|
||||
TagsByTicketID: map[int64][]models.Tag{aggregate.Ticket.ID: aggregate.Tags},
|
||||
Users: aggregate.Users,
|
||||
Customers: map[int64]*models.Customer{},
|
||||
}
|
||||
if aggregate.Customer != nil {
|
||||
ret.Ticket.Customer = BuildCustomer(aggregate.Customer)
|
||||
ctx.Customers[aggregate.Customer.ID] = aggregate.Customer
|
||||
}
|
||||
ret.Ticket.Tags = BuildTagResponses(aggregate.Tags)
|
||||
ret.Ticket.SLA = BuildTicketSLAList(aggregate.SLAs)
|
||||
for i := range ret.Comments {
|
||||
if ret.Comments[i].AuthorName == "" {
|
||||
ret.Comments[i].AuthorName = buildTicketOperatorName(ret.Comments[i].AuthorType, ret.Comments[i].AuthorID, ctx)
|
||||
}
|
||||
}
|
||||
for i := range ret.Events {
|
||||
if ret.Events[i].OperatorName == "" {
|
||||
ret.Events[i].OperatorName = buildTicketOperatorName(ret.Events[i].OperatorType, ret.Events[i].OperatorID, ctx)
|
||||
}
|
||||
ret := &response.TicketDetailResponse{
|
||||
Ticket: *BuildTicketWithContext(aggregate.Ticket, ctx),
|
||||
}
|
||||
ret.Progresses = BuildTicketProgressListWithContext(aggregate.Progresses, &TicketDetailBuildContext{Users: aggregate.Users})
|
||||
return ret
|
||||
}
|
||||
|
||||
func BuildTicketRelation(item *models.TicketRelation) *response.TicketRelationResponse {
|
||||
return BuildTicketRelationWithContext(item, nil)
|
||||
}
|
||||
|
||||
func BuildTicketRelationWithContext(item *models.TicketRelation, ctx *TicketDetailBuildContext) *response.TicketRelationResponse {
|
||||
if item == nil {
|
||||
return nil
|
||||
}
|
||||
ret := &response.TicketRelationResponse{
|
||||
ID: item.ID,
|
||||
TicketID: item.TicketID,
|
||||
RelatedTicketID: item.RelatedTicketID,
|
||||
RelationType: item.RelationType,
|
||||
}
|
||||
related := (*models.Ticket)(nil)
|
||||
if ctx != nil && ctx.RelatedTickets != nil {
|
||||
related = ctx.RelatedTickets[item.RelatedTicketID]
|
||||
}
|
||||
if related == nil {
|
||||
related = services.TicketService.Get(item.RelatedTicketID)
|
||||
}
|
||||
if related != nil {
|
||||
ret.RelatedTicketNo = related.TicketNo
|
||||
ret.RelatedTicketTitle = related.Title
|
||||
ret.RelatedTicketStatus = related.Status
|
||||
ret.UpdatedAt = utils.FormatTime(related.UpdatedAt)
|
||||
if related.CurrentTeamID > 0 && ctx != nil && ctx.Teams != nil {
|
||||
if team := ctx.Teams[related.CurrentTeamID]; team != nil {
|
||||
ret.CurrentTeamName = team.Name
|
||||
}
|
||||
} else if related.CurrentTeamID > 0 {
|
||||
if team := services.AgentTeamService.Get(related.CurrentTeamID); team != nil {
|
||||
ret.CurrentTeamName = team.Name
|
||||
}
|
||||
}
|
||||
if related.CurrentAssigneeID > 0 && ctx != nil && ctx.Users != nil {
|
||||
ret.CurrentAssigneeName = buildTicketUserDisplayName(ctx.Users[related.CurrentAssigneeID])
|
||||
} else if related.CurrentAssigneeID > 0 {
|
||||
if user := services.UserService.Get(related.CurrentAssigneeID); user != nil {
|
||||
ret.CurrentAssigneeName = user.Nickname
|
||||
if ret.CurrentAssigneeName == "" {
|
||||
ret.CurrentAssigneeName = user.Username
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func BuildTicketRelationList(list []models.TicketRelation) []response.TicketRelationResponse {
|
||||
return BuildTicketRelationListWithContext(list, nil)
|
||||
}
|
||||
|
||||
func BuildTicketRelationListWithContext(list []models.TicketRelation, ctx *TicketDetailBuildContext) []response.TicketRelationResponse {
|
||||
if len(list) == 0 {
|
||||
return nil
|
||||
}
|
||||
results := make([]response.TicketRelationResponse, 0, len(list))
|
||||
for i := range list {
|
||||
if item := BuildTicketRelationWithContext(&list[i], ctx); item != nil {
|
||||
results = append(results, *item)
|
||||
}
|
||||
}
|
||||
return results
|
||||
}
|
||||
|
||||
func BuildTicketSummary(summary *services.TicketSummaryAggregate) *response.TicketSummaryResponse {
|
||||
if summary == nil {
|
||||
return nil
|
||||
}
|
||||
return &response.TicketSummaryResponse{
|
||||
All: summary.All,
|
||||
Mine: summary.Mine,
|
||||
Watching: summary.Watching,
|
||||
Collaboration: summary.Collaboration,
|
||||
Participating: summary.Participating,
|
||||
Mentioned: summary.Mentioned,
|
||||
Unassigned: summary.Unassigned,
|
||||
PendingCustomer: summary.PendingCustomer,
|
||||
PendingInternal: summary.PendingInternal,
|
||||
Overdue: summary.Overdue,
|
||||
All: summary.All,
|
||||
Pending: summary.Pending,
|
||||
InProgress: summary.InProgress,
|
||||
Done: summary.Done,
|
||||
Unassigned: summary.Unassigned,
|
||||
Mine: summary.Mine,
|
||||
Stale: summary.Stale,
|
||||
}
|
||||
}
|
||||
|
||||
func BuildTicketRiskOverview(overview *services.TicketRiskOverviewAggregate) *response.TicketRiskOverviewResponse {
|
||||
if overview == nil {
|
||||
return nil
|
||||
}
|
||||
ret := &response.TicketRiskOverviewResponse{
|
||||
Overdue: overview.Overdue,
|
||||
HighRisk: overview.HighRisk,
|
||||
Unassigned: overview.Unassigned,
|
||||
PendingInternal: overview.PendingInternal,
|
||||
PendingCustomer: overview.PendingCustomer,
|
||||
RiskWindowMins: overview.RiskWindowMins,
|
||||
}
|
||||
if len(overview.Reasons) > 0 {
|
||||
ret.Reasons = make([]response.TicketRiskReasonResponse, 0, len(overview.Reasons))
|
||||
for _, item := range overview.Reasons {
|
||||
ret.Reasons = append(ret.Reasons, response.TicketRiskReasonResponse{
|
||||
Code: item.Code,
|
||||
Title: item.Title,
|
||||
Description: item.Description,
|
||||
Count: item.Count,
|
||||
})
|
||||
}
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func BuildTicketWatcherList(list []models.TicketWatcher) []response.TicketWatcherResponse {
|
||||
return BuildTicketWatcherListWithContext(list, nil)
|
||||
}
|
||||
|
||||
func BuildTicketWatcherListWithContext(list []models.TicketWatcher, ctx *TicketDetailBuildContext) []response.TicketWatcherResponse {
|
||||
if len(list) == 0 {
|
||||
return nil
|
||||
}
|
||||
results := make([]response.TicketWatcherResponse, 0, len(list))
|
||||
for i := range list {
|
||||
item := &list[i]
|
||||
out := response.TicketWatcherResponse{
|
||||
ID: item.ID,
|
||||
UserID: item.UserID,
|
||||
}
|
||||
if ctx != nil && ctx.Users != nil {
|
||||
out.UserName = buildTicketUserDisplayName(ctx.Users[item.UserID])
|
||||
} else if user := services.UserService.Get(item.UserID); user != nil {
|
||||
out.UserName = buildTicketUserDisplayName(user)
|
||||
}
|
||||
results = append(results, out)
|
||||
}
|
||||
return results
|
||||
}
|
||||
|
||||
func BuildTicketCollaboratorList(list []models.TicketCollaborator) []response.TicketCollaboratorResponse {
|
||||
return BuildTicketCollaboratorListWithContext(list, nil)
|
||||
}
|
||||
|
||||
func BuildTicketCollaboratorListWithContext(list []models.TicketCollaborator, ctx *TicketDetailBuildContext) []response.TicketCollaboratorResponse {
|
||||
if len(list) == 0 {
|
||||
return nil
|
||||
}
|
||||
results := make([]response.TicketCollaboratorResponse, 0, len(list))
|
||||
for i := range list {
|
||||
item := &list[i]
|
||||
out := response.TicketCollaboratorResponse{
|
||||
ID: item.ID,
|
||||
UserID: item.UserID,
|
||||
}
|
||||
if ctx != nil && ctx.Users != nil {
|
||||
out.UserName = buildTicketUserDisplayName(ctx.Users[item.UserID])
|
||||
} else if user := services.UserService.Get(item.UserID); user != nil {
|
||||
out.UserName = buildTicketUserDisplayName(user)
|
||||
}
|
||||
if ctx != nil && ctx.AgentProfiles != nil {
|
||||
if profile := ctx.AgentProfiles[item.UserID]; profile != nil && profile.TeamID > 0 {
|
||||
if team := ctx.Teams[profile.TeamID]; team != nil {
|
||||
out.TeamName = team.Name
|
||||
}
|
||||
}
|
||||
} else if profile := services.AgentProfileService.GetByUserID(item.UserID); profile != nil && profile.TeamID > 0 {
|
||||
if team := services.AgentTeamService.Get(profile.TeamID); team != nil {
|
||||
out.TeamName = team.Name
|
||||
}
|
||||
}
|
||||
results = append(results, out)
|
||||
}
|
||||
return results
|
||||
}
|
||||
|
||||
func BuildTicketView(item *models.TicketView) *response.TicketViewResponse {
|
||||
if item == nil {
|
||||
return nil
|
||||
@@ -529,39 +189,3 @@ func buildTicketUserDisplayName(user *models.User) string {
|
||||
}
|
||||
return user.Username
|
||||
}
|
||||
|
||||
func buildTicketOperatorName(senderType enums.IMSenderType, senderID int64, ctx *TicketDetailBuildContext) string {
|
||||
if senderID <= 0 {
|
||||
return ""
|
||||
}
|
||||
switch senderType {
|
||||
case enums.IMSenderTypeAgent:
|
||||
if ctx != nil && ctx.Users != nil {
|
||||
if user := ctx.Users[senderID]; user != nil {
|
||||
return buildTicketUserDisplayName(user)
|
||||
}
|
||||
}
|
||||
if user := services.UserService.Get(senderID); user != nil {
|
||||
return buildTicketUserDisplayName(user)
|
||||
}
|
||||
case enums.IMSenderTypeCustomer:
|
||||
if ctx != nil && ctx.Customers != nil {
|
||||
if customer := ctx.Customers[senderID]; customer != nil {
|
||||
return customer.Name
|
||||
}
|
||||
}
|
||||
if customer := services.CustomerService.Get(senderID); customer != nil {
|
||||
return customer.Name
|
||||
}
|
||||
case enums.IMSenderTypeAI:
|
||||
if ctx != nil && ctx.AIAgents != nil {
|
||||
if ai := ctx.AIAgents[senderID]; ai != nil {
|
||||
return ai.Name
|
||||
}
|
||||
}
|
||||
if ai := services.AIAgentService.Get(senderID); ai != nil {
|
||||
return ai.Name
|
||||
}
|
||||
}
|
||||
return ""
|
||||
}
|
||||
|
||||
@@ -0,0 +1,122 @@
|
||||
package builders
|
||||
|
||||
import (
|
||||
"testing"
|
||||
"time"
|
||||
|
||||
"cs-agent/internal/models"
|
||||
"cs-agent/internal/pkg/enums"
|
||||
)
|
||||
|
||||
func TestBuildLightweightTicket(t *testing.T) {
|
||||
now := time.Date(2026, 5, 2, 12, 30, 0, 0, time.Local)
|
||||
ticket := &models.Ticket{
|
||||
ID: 12,
|
||||
TicketNo: "TK202605020001",
|
||||
Title: "登录失败",
|
||||
Description: "客户反馈无法登录",
|
||||
Source: enums.TicketSourceManual,
|
||||
Channel: "web",
|
||||
CustomerID: 3,
|
||||
ConversationID: 4,
|
||||
Status: enums.TicketStatusPending,
|
||||
CurrentAssigneeID: 5,
|
||||
AuditFields: models.AuditFields{
|
||||
CreateUserID: 1,
|
||||
CreateUserName: "admin",
|
||||
CreatedAt: now,
|
||||
UpdatedAt: now,
|
||||
},
|
||||
}
|
||||
ctx := &TicketBuildContext{
|
||||
TagsByTicketID: map[int64][]models.Tag{
|
||||
12: {{ID: 8, Name: "登录", Status: enums.StatusOk}},
|
||||
},
|
||||
Users: map[int64]*models.User{
|
||||
5: {ID: 5, Username: "agent", Nickname: "客服"},
|
||||
},
|
||||
Customers: map[int64]*models.Customer{
|
||||
3: {ID: 3, Name: "客户"},
|
||||
},
|
||||
}
|
||||
|
||||
out := BuildTicketWithContext(ticket, ctx)
|
||||
if out == nil {
|
||||
t.Fatalf("expected ticket response")
|
||||
}
|
||||
if out.ID != ticket.ID || out.TicketNo != ticket.TicketNo || out.Status != ticket.Status {
|
||||
t.Fatalf("unexpected ticket response: %+v", out)
|
||||
}
|
||||
if out.CurrentAssigneeName != "客服" {
|
||||
t.Fatalf("expected assignee name, got %q", out.CurrentAssigneeName)
|
||||
}
|
||||
if len(out.Tags) != 1 || out.Tags[0].ID != 8 {
|
||||
t.Fatalf("expected tag response, got %+v", out.Tags)
|
||||
}
|
||||
if out.Customer == nil || out.Customer.ID != 3 {
|
||||
t.Fatalf("expected customer response, got %+v", out.Customer)
|
||||
}
|
||||
}
|
||||
|
||||
func TestBuildTicketWithoutContextLeavesOptionalLookupsEmpty(t *testing.T) {
|
||||
now := time.Date(2026, 5, 2, 12, 30, 0, 0, time.Local)
|
||||
ticket := &models.Ticket{
|
||||
ID: 12,
|
||||
TicketNo: "TK202605020001",
|
||||
Title: "登录失败",
|
||||
Description: "客户反馈无法登录",
|
||||
CustomerID: 3,
|
||||
CurrentAssigneeID: 5,
|
||||
Status: enums.TicketStatusPending,
|
||||
AuditFields: models.AuditFields{
|
||||
CreateUserID: 1,
|
||||
CreateUserName: "admin",
|
||||
CreatedAt: now,
|
||||
UpdatedAt: now,
|
||||
},
|
||||
}
|
||||
|
||||
out := BuildTicket(ticket)
|
||||
if out == nil {
|
||||
t.Fatalf("expected ticket response")
|
||||
}
|
||||
if out.Tags != nil {
|
||||
t.Fatalf("expected tags to stay empty without context, got %+v", out.Tags)
|
||||
}
|
||||
if out.Customer != nil {
|
||||
t.Fatalf("expected customer to stay empty without context, got %+v", out.Customer)
|
||||
}
|
||||
if out.CurrentAssigneeName != "" {
|
||||
t.Fatalf("expected assignee name to stay empty without context, got %q", out.CurrentAssigneeName)
|
||||
}
|
||||
}
|
||||
|
||||
func TestBuildTicketProgress(t *testing.T) {
|
||||
now := time.Date(2026, 5, 2, 12, 30, 0, 0, time.Local)
|
||||
progress := &models.TicketProgress{
|
||||
ID: 1,
|
||||
TicketID: 2,
|
||||
Content: "已联系客户",
|
||||
AuthorID: 3,
|
||||
CreatedAt: now,
|
||||
}
|
||||
ctx := &TicketDetailBuildContext{
|
||||
Users: map[int64]*models.User{
|
||||
3: {ID: 3, Username: "agent", Nickname: "客服"},
|
||||
},
|
||||
}
|
||||
|
||||
out := BuildTicketProgressWithContext(progress, ctx)
|
||||
if out == nil {
|
||||
t.Fatalf("expected progress response")
|
||||
}
|
||||
if out.ID != progress.ID || out.TicketID != progress.TicketID || out.Content != progress.Content {
|
||||
t.Fatalf("unexpected progress response: %+v", out)
|
||||
}
|
||||
if out.AuthorName != "客服" {
|
||||
t.Fatalf("expected author name, got %q", out.AuthorName)
|
||||
}
|
||||
if out.CreatedAt == "" {
|
||||
t.Fatalf("expected createdAt to be formatted")
|
||||
}
|
||||
}
|
||||
@@ -1,61 +0,0 @@
|
||||
package builders
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
"cs-agent/internal/pkg/dto/response"
|
||||
)
|
||||
|
||||
func BuildTicketResolutionCode(item *models.TicketResolutionCode) *response.TicketResolutionCodeResponse {
|
||||
if item == nil {
|
||||
return nil
|
||||
}
|
||||
return &response.TicketResolutionCodeResponse{
|
||||
ID: item.ID,
|
||||
Name: item.Name,
|
||||
Code: item.Code,
|
||||
SortNo: item.SortNo,
|
||||
Status: item.Status,
|
||||
Remark: item.Remark,
|
||||
}
|
||||
}
|
||||
|
||||
func BuildTicketResolutionCodeList(list []models.TicketResolutionCode) []response.TicketResolutionCodeResponse {
|
||||
if len(list) == 0 {
|
||||
return make([]response.TicketResolutionCodeResponse, 0)
|
||||
}
|
||||
ret := make([]response.TicketResolutionCodeResponse, 0, len(list))
|
||||
for i := range list {
|
||||
if item := BuildTicketResolutionCode(&list[i]); item != nil {
|
||||
ret = append(ret, *item)
|
||||
}
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func BuildTicketPriorityConfig(item *models.TicketPriorityConfig) *response.TicketPriorityConfigResponse {
|
||||
if item == nil {
|
||||
return nil
|
||||
}
|
||||
return &response.TicketPriorityConfigResponse{
|
||||
ID: item.ID,
|
||||
Name: item.Name,
|
||||
SortNo: item.SortNo,
|
||||
FirstResponseMinutes: item.FirstResponseMinutes,
|
||||
ResolutionMinutes: item.ResolutionMinutes,
|
||||
Status: item.Status,
|
||||
Remark: item.Remark,
|
||||
}
|
||||
}
|
||||
|
||||
func BuildTicketPriorityConfigList(list []models.TicketPriorityConfig) []response.TicketPriorityConfigResponse {
|
||||
if len(list) == 0 {
|
||||
return make([]response.TicketPriorityConfigResponse, 0)
|
||||
}
|
||||
ret := make([]response.TicketPriorityConfigResponse, 0, len(list))
|
||||
for i := range list {
|
||||
if item := BuildTicketPriorityConfig(&list[i]); item != nil {
|
||||
ret = append(ret, *item)
|
||||
}
|
||||
}
|
||||
return ret
|
||||
}
|
||||
@@ -2,15 +2,14 @@ package dashboard
|
||||
|
||||
import (
|
||||
"strings"
|
||||
"time"
|
||||
|
||||
"cs-agent/internal/builders"
|
||||
"cs-agent/internal/pkg/constants"
|
||||
"cs-agent/internal/pkg/dto/request"
|
||||
"cs-agent/internal/pkg/enums"
|
||||
"cs-agent/internal/services"
|
||||
|
||||
"github.com/kataras/iris/v12"
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
)
|
||||
@@ -26,13 +25,11 @@ func (c *TicketController) AnyList() *web.JsonResult {
|
||||
}
|
||||
cnd := params.NewPagedSqlCnd(c.Ctx,
|
||||
params.QueryFilter{ParamName: "status"},
|
||||
params.QueryFilter{ParamName: "priority"},
|
||||
params.QueryFilter{ParamName: "severity"},
|
||||
params.QueryFilter{ParamName: "currentTeamId"},
|
||||
params.QueryFilter{ParamName: "currentAssigneeId"},
|
||||
params.QueryFilter{ParamName: "customerId"},
|
||||
params.QueryFilter{ParamName: "conversationId"},
|
||||
params.QueryFilter{ParamName: "source"},
|
||||
params.QueryFilter{ParamName: "channel"},
|
||||
).Desc("updated_at").Desc("id")
|
||||
if keyword, _ := params.Get(c.Ctx, "keyword"); strings.TrimSpace(keyword) != "" {
|
||||
keyword = "%" + strings.TrimSpace(keyword) + "%"
|
||||
@@ -41,32 +38,15 @@ func (c *TicketController) AnyList() *web.JsonResult {
|
||||
if tagID, _ := params.GetInt64(c.Ctx, "tagId"); tagID > 0 {
|
||||
cnd.Where("id IN (SELECT ticket_id FROM t_ticket_tag WHERE tag_id = ?)", tagID)
|
||||
}
|
||||
if watching, _ := params.Get(c.Ctx, "watching"); watching == "1" || strings.EqualFold(watching, "true") {
|
||||
cnd.Where("id IN (SELECT ticket_id FROM t_ticket_watcher WHERE user_id = ?)", operator.UserID)
|
||||
}
|
||||
if collaborating, _ := params.Get(c.Ctx, "collaborating"); collaborating == "1" || strings.EqualFold(collaborating, "true") {
|
||||
cnd.Where("id IN (SELECT ticket_id FROM t_ticket_collaborator WHERE user_id = ?)", operator.UserID)
|
||||
}
|
||||
if collaboration, _ := params.Get(c.Ctx, "collaboration"); collaboration == "1" || strings.EqualFold(collaboration, "true") {
|
||||
cnd.Where(
|
||||
"(id IN (SELECT ticket_id FROM t_ticket_collaborator WHERE user_id = ?) OR id IN (SELECT ticket_id FROM t_ticket_mention WHERE mentioned_user_id = ?))",
|
||||
operator.UserID,
|
||||
operator.UserID,
|
||||
)
|
||||
}
|
||||
if mentioned, _ := params.Get(c.Ctx, "mentioned"); mentioned == "1" || strings.EqualFold(mentioned, "true") {
|
||||
cnd.Where("id IN (SELECT ticket_id FROM t_ticket_mention WHERE mentioned_user_id = ?)", operator.UserID)
|
||||
}
|
||||
if mine, _ := params.Get(c.Ctx, "mine"); mine == "1" || strings.EqualFold(mine, "true") {
|
||||
cnd.Eq("current_assignee_id", operator.UserID)
|
||||
}
|
||||
if unassigned, _ := params.Get(c.Ctx, "unassigned"); unassigned == "1" || strings.EqualFold(unassigned, "true") {
|
||||
cnd.Eq("current_assignee_id", 0)
|
||||
}
|
||||
if overdue, _ := params.Get(c.Ctx, "overdue"); overdue == "1" || strings.EqualFold(overdue, "true") {
|
||||
cnd.In("status", []string{"new", "open", "pending_customer", "pending_internal"})
|
||||
cnd.Where("resolve_deadline_at IS NOT NULL")
|
||||
cnd.Where("resolve_deadline_at < ?", time.Now())
|
||||
if staleHoursValue, _ := params.Get(c.Ctx, "staleHours"); strings.TrimSpace(staleHoursValue) != "" {
|
||||
staleHours, _ := params.GetInt(c.Ctx, "staleHours")
|
||||
services.TicketService.ApplyStaleFilter(cnd, staleHours)
|
||||
}
|
||||
aggregate, err := services.TicketService.FindPageAggregateByCnd(cnd, operator.UserID)
|
||||
if err != nil {
|
||||
@@ -74,14 +54,9 @@ func (c *TicketController) AnyList() *web.JsonResult {
|
||||
}
|
||||
return web.JsonData(&web.PageResult{
|
||||
Results: builders.BuildTicketListWithContext(aggregate.List, &builders.TicketBuildContext{
|
||||
TagsByTicketID: aggregate.TagsByTicketID,
|
||||
Priorities: aggregate.Priorities,
|
||||
ResolutionCodes: aggregate.ResolutionCodes,
|
||||
Users: aggregate.Users,
|
||||
Teams: aggregate.Teams,
|
||||
Customers: aggregate.Customers,
|
||||
SLAByTicketID: aggregate.SLAByTicketID,
|
||||
WatchedTicketIDs: aggregate.WatchedTicketIDs,
|
||||
TagsByTicketID: aggregate.TagsByTicketID,
|
||||
Users: aggregate.Users,
|
||||
Customers: aggregate.Customers,
|
||||
}),
|
||||
Page: aggregate.Paging,
|
||||
})
|
||||
@@ -92,45 +67,8 @@ func (c *TicketController) AnySummary() *web.JsonResult {
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonData(builders.BuildTicketSummary(services.TicketService.GetSummary(operator)))
|
||||
}
|
||||
|
||||
func (c *TicketController) AnyRisk_overview() *web.JsonResult {
|
||||
if _, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketView); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
teamID, _ := params.GetInt64(c.Ctx, "currentTeamId")
|
||||
riskWindowMins, _ := params.GetInt(c.Ctx, "riskWindowMins")
|
||||
return web.JsonData(builders.BuildTicketRiskOverview(services.TicketService.GetRiskOverview(teamID, riskWindowMins)))
|
||||
}
|
||||
|
||||
func (c *TicketController) AnyRisk_list() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketView)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
riskType, _ := params.Get(c.Ctx, "riskType")
|
||||
teamID, _ := params.GetInt64(c.Ctx, "currentTeamId")
|
||||
riskWindowMins, _ := params.GetInt(c.Ctx, "riskWindowMins")
|
||||
page, _ := params.GetInt(c.Ctx, "page")
|
||||
limit, _ := params.GetInt(c.Ctx, "limit")
|
||||
aggregate, err := services.TicketService.GetRiskPageAggregate(riskType, teamID, riskWindowMins, page, limit, operator.UserID)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonData(&web.PageResult{
|
||||
Results: builders.BuildTicketListWithContext(aggregate.List, &builders.TicketBuildContext{
|
||||
TagsByTicketID: aggregate.TagsByTicketID,
|
||||
Priorities: aggregate.Priorities,
|
||||
ResolutionCodes: aggregate.ResolutionCodes,
|
||||
Users: aggregate.Users,
|
||||
Teams: aggregate.Teams,
|
||||
Customers: aggregate.Customers,
|
||||
SLAByTicketID: aggregate.SLAByTicketID,
|
||||
WatchedTicketIDs: aggregate.WatchedTicketIDs,
|
||||
}),
|
||||
Page: aggregate.Paging,
|
||||
})
|
||||
staleHours, _ := params.GetInt(c.Ctx, "staleHours")
|
||||
return web.JsonData(builders.BuildTicketSummary(services.TicketService.GetSummary(operator, staleHours)))
|
||||
}
|
||||
|
||||
func (c *TicketController) AnyView_list() *web.JsonResult {
|
||||
@@ -230,21 +168,6 @@ func (c *TicketController) PostUpdate() *web.JsonResult {
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketController) PostLink_customer() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketUpdate)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.LinkTicketCustomerRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
if err := services.TicketService.LinkTicketCustomer(req.TicketID, req.CustomerID, operator); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketController) PostAssign() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketAssign)
|
||||
if err != nil {
|
||||
@@ -290,212 +213,37 @@ func (c *TicketController) PostChange_status() *web.JsonResult {
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketController) PostBatch_change_status() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketChangeStatus)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.BatchChangeTicketStatusRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
if err := services.TicketService.BatchChangeStatus(req, operator); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketController) PostReply() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketReply)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.ReplyTicketRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
item, err := services.TicketService.ReplyTicket(req, operator)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonData(builders.BuildTicketComment(item))
|
||||
}
|
||||
|
||||
func (c *TicketController) PostInternal_note() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketReply)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.InternalNoteRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
item, err := services.TicketService.AddInternalNote(req, operator)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonData(builders.BuildTicketComment(item))
|
||||
}
|
||||
|
||||
func (c *TicketController) PostClose() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketClose)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.CloseTicketRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
if err := services.TicketService.CloseTicket(req, operator); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketController) PostReopen() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketReopen)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.ReopenTicketRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
if err := services.TicketService.ReopenTicket(req, operator); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketController) PostWatch() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketView)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.WatchTicketRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
if err := services.TicketService.WatchTicket(req.TicketID, operator); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketController) PostUnwatch() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketView)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.WatchTicketRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
if err := services.TicketService.UnwatchTicket(req.TicketID, operator); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketController) PostBatch_watch() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketView)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.BatchWatchTicketRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
if err := services.TicketService.BatchWatchTickets(req, operator); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketController) PostAdd_relation() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketUpdate)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.AddTicketRelationRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
relatedTicketID := req.RelatedTicketID
|
||||
if relatedTicketID <= 0 && strings.TrimSpace(req.RelatedTicketNo) != "" {
|
||||
if relatedTicket := services.TicketService.Take("ticket_no = ?", strings.TrimSpace(req.RelatedTicketNo)); relatedTicket != nil {
|
||||
relatedTicketID = relatedTicket.ID
|
||||
}
|
||||
}
|
||||
if err := services.TicketRelationService.AddRelation(req.TicketID, relatedTicketID, enums.TicketRelationType(strings.TrimSpace(req.RelationType)), operator); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketController) PostDelete_relation() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketUpdate)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.DeleteTicketRelationRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
if err := services.TicketRelationService.DeleteRelation(req.TicketID, req.RelationID, operator); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketController) PostAdd_collaborator() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketUpdate)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.AddTicketCollaboratorRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
if err := services.TicketService.AddCollaborator(req.TicketID, req.UserID, operator); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketController) PostDelete_collaborator() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketUpdate)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.DeleteTicketCollaboratorRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
if err := services.TicketService.RemoveCollaborator(req.TicketID, req.CollaboratorID, operator); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketController) AnyComment_list() *web.JsonResult {
|
||||
func (c *TicketController) AnyProgressList() *web.JsonResult {
|
||||
if _, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketView); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
ticketID, _ := params.GetInt64(c.Ctx, "ticketId")
|
||||
if ticketID <= 0 {
|
||||
return web.JsonData(&web.PageResult{Results: []any{}, Page: params.GetPaging(c.Ctx)})
|
||||
return web.JsonErrorMsg("工单不存在")
|
||||
}
|
||||
cnd := params.NewPagedSqlCnd(c.Ctx, params.QueryFilter{ParamName: "ticketId"}).Asc("id")
|
||||
results, paging := services.TicketCommentService.FindPageByCnd(cnd)
|
||||
return web.JsonData(&web.PageResult{Results: builders.BuildTicketCommentList(results), Page: paging})
|
||||
if services.TicketService.Get(ticketID) == nil {
|
||||
return web.JsonErrorMsg("工单不存在")
|
||||
}
|
||||
progresses := services.TicketProgressService.Find(sqls.NewCnd().Eq("ticket_id", ticketID).Asc("id"))
|
||||
return web.JsonData(builders.BuildTicketProgressList(progresses))
|
||||
}
|
||||
|
||||
func (c *TicketController) AnyEvent_list() *web.JsonResult {
|
||||
if _, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketView); err != nil {
|
||||
func (c *TicketController) PostProgressCreate() *web.JsonResult {
|
||||
return c.createProgress()
|
||||
}
|
||||
|
||||
func (c *TicketController) createProgress() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketProgress)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
cnd := params.NewPagedSqlCnd(c.Ctx, params.QueryFilter{ParamName: "ticketId"}).Desc("id")
|
||||
list, paging := services.TicketEventLogService.FindPageByCnd(cnd)
|
||||
return web.JsonData(&web.PageResult{Results: builders.BuildTicketEventLogList(list), Page: paging})
|
||||
req := request.CreateTicketProgressRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
item, err := services.TicketService.AddProgress(req, operator)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonData(builders.BuildTicketProgress(item))
|
||||
}
|
||||
|
||||
@@ -1,102 +0,0 @@
|
||||
package dashboard
|
||||
|
||||
import (
|
||||
"cs-agent/internal/builders"
|
||||
"cs-agent/internal/pkg/constants"
|
||||
"cs-agent/internal/pkg/dto/request"
|
||||
"cs-agent/internal/pkg/enums"
|
||||
"cs-agent/internal/services"
|
||||
"strings"
|
||||
|
||||
"github.com/kataras/iris/v12"
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
)
|
||||
|
||||
type TicketPriorityConfigController struct{ Ctx iris.Context }
|
||||
|
||||
func (c *TicketPriorityConfigController) AnyList() *web.JsonResult {
|
||||
if _, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketPriorityConfigView); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
cnd := sqls.NewCnd().Asc("sort_no").Asc("id")
|
||||
if status, ok := params.Get(c.Ctx, "status"); ok && strings.TrimSpace(status) != "" {
|
||||
cnd.Eq("status", status)
|
||||
} else {
|
||||
cnd.Where("status <> ?", enums.StatusDeleted)
|
||||
}
|
||||
if name, ok := params.Get(c.Ctx, "name"); ok && strings.TrimSpace(name) != "" {
|
||||
cnd.Where("name LIKE ?", "%"+strings.TrimSpace(name)+"%")
|
||||
}
|
||||
list := services.TicketPriorityConfigService.Find(cnd)
|
||||
return web.JsonData(builders.BuildTicketPriorityConfigList(list))
|
||||
}
|
||||
|
||||
func (c *TicketPriorityConfigController) GetList_all() *web.JsonResult {
|
||||
if _, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketPriorityConfigView); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
list := services.TicketPriorityConfigService.Find(sqls.NewCnd().Eq("status", enums.StatusOk).Asc("sort_no").Asc("id"))
|
||||
return web.JsonData(builders.BuildTicketPriorityConfigList(list))
|
||||
}
|
||||
|
||||
func (c *TicketPriorityConfigController) PostCreate() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketPriorityConfigCreate)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.CreateTicketPriorityConfigRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
item, err := services.TicketPriorityConfigService.CreateTicketPriorityConfig(req, operator)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonData(builders.BuildTicketPriorityConfig(item))
|
||||
}
|
||||
|
||||
func (c *TicketPriorityConfigController) PostUpdate() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketPriorityConfigUpdate)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.UpdateTicketPriorityConfigRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
if err := services.TicketPriorityConfigService.UpdateTicketPriorityConfig(req, operator); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketPriorityConfigController) PostUpdate_sort() *web.JsonResult {
|
||||
if _, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketPriorityConfigUpdate); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
var ids []int64
|
||||
if err := c.Ctx.ReadJSON(&ids); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
if err := services.TicketPriorityConfigService.UpdateSort(ids); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketPriorityConfigController) PostDelete() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketPriorityConfigDelete)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.DeleteTicketPriorityConfigRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
if err := services.TicketPriorityConfigService.DeleteTicketPriorityConfig(req.ID, operator); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
@@ -1,85 +0,0 @@
|
||||
package dashboard
|
||||
|
||||
import (
|
||||
"cs-agent/internal/builders"
|
||||
"cs-agent/internal/pkg/constants"
|
||||
"cs-agent/internal/pkg/dto/request"
|
||||
"cs-agent/internal/pkg/enums"
|
||||
"cs-agent/internal/services"
|
||||
|
||||
"github.com/kataras/iris/v12"
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
)
|
||||
|
||||
type TicketResolutionCodeController struct{ Ctx iris.Context }
|
||||
|
||||
func (c *TicketResolutionCodeController) AnyList() *web.JsonResult {
|
||||
if _, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketResolutionCodeView); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
cnd := params.NewPagedSqlCnd(c.Ctx,
|
||||
params.QueryFilter{ParamName: "status"},
|
||||
params.QueryFilter{ParamName: "name", Op: params.Like},
|
||||
).Asc("sort_no").Desc("id")
|
||||
if _, ok := params.Get(c.Ctx, "status"); !ok {
|
||||
cnd.Where("status <> ?", enums.StatusDeleted)
|
||||
}
|
||||
list, paging := services.TicketResolutionCodeService.FindPageByCnd(cnd)
|
||||
return web.JsonData(&web.PageResult{Results: builders.BuildTicketResolutionCodeList(list), Page: paging})
|
||||
}
|
||||
|
||||
func (c *TicketResolutionCodeController) GetList_all() *web.JsonResult {
|
||||
if _, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketResolutionCodeView); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
list := services.TicketResolutionCodeService.Find(sqls.NewCnd().Eq("status", enums.StatusOk).Asc("sort_no").Desc("id"))
|
||||
return web.JsonData(builders.BuildTicketResolutionCodeList(list))
|
||||
}
|
||||
|
||||
func (c *TicketResolutionCodeController) PostCreate() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketResolutionCodeCreate)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.CreateTicketResolutionCodeRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
item, err := services.TicketResolutionCodeService.CreateTicketResolutionCode(req, operator)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonData(builders.BuildTicketResolutionCode(item))
|
||||
}
|
||||
|
||||
func (c *TicketResolutionCodeController) PostUpdate() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketResolutionCodeUpdate)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.UpdateTicketResolutionCodeRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
if err := services.TicketResolutionCodeService.UpdateTicketResolutionCode(req, operator); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
|
||||
func (c *TicketResolutionCodeController) PostDelete() *web.JsonResult {
|
||||
operator, err := services.AuthService.RequirePermission(c.Ctx, constants.PermissionTicketResolutionCodeDelete)
|
||||
if err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
req := request.DeleteTicketResolutionCodeRequest{}
|
||||
if err := params.ReadJSON(c.Ctx, &req); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
if err := services.TicketResolutionCodeService.DeleteTicketResolutionCode(req.ID, operator); err != nil {
|
||||
return web.JsonError(err)
|
||||
}
|
||||
return web.JsonSuccess()
|
||||
}
|
||||
@@ -1,44 +0,0 @@
|
||||
package migration
|
||||
|
||||
import (
|
||||
"time"
|
||||
|
||||
"cs-agent/internal/models"
|
||||
"cs-agent/internal/pkg/constants"
|
||||
"cs-agent/internal/pkg/enums"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
)
|
||||
|
||||
func init() {
|
||||
register(3, "init ticket priority configs", func() error {
|
||||
return sqls.WithTransaction(func(ctx *sqls.TxContext) error {
|
||||
var total int64
|
||||
if err := ctx.Tx.Model(&models.TicketPriorityConfig{}).Where("status <> ?", enums.StatusDeleted).Count(&total).Error; err != nil {
|
||||
return err
|
||||
}
|
||||
if total == 0 {
|
||||
now := time.Now()
|
||||
items := []*models.TicketPriorityConfig{
|
||||
{Name: "普通", SortNo: 10, FirstResponseMinutes: 30, ResolutionMinutes: 1440, Status: enums.StatusOk},
|
||||
{Name: "高", SortNo: 20, FirstResponseMinutes: 10, ResolutionMinutes: 240, Status: enums.StatusOk},
|
||||
{Name: "紧急", SortNo: 30, FirstResponseMinutes: 5, ResolutionMinutes: 120, Status: enums.StatusOk},
|
||||
}
|
||||
for _, item := range items {
|
||||
item.AuditFields = models.AuditFields{
|
||||
CreatedAt: now,
|
||||
CreateUserID: constants.SystemAuditUserID,
|
||||
CreateUserName: constants.SystemAuditUserName,
|
||||
UpdatedAt: now,
|
||||
UpdateUserID: constants.SystemAuditUserID,
|
||||
UpdateUserName: constants.SystemAuditUserName,
|
||||
}
|
||||
if err := ctx.Tx.Create(item).Error; err != nil {
|
||||
return err
|
||||
}
|
||||
}
|
||||
}
|
||||
return nil
|
||||
})
|
||||
})
|
||||
}
|
||||
@@ -0,0 +1,104 @@
|
||||
package migration
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"gorm.io/gorm"
|
||||
)
|
||||
|
||||
func init() {
|
||||
register(8, "sync lightweight ticket permissions and reset ticket data", func() error {
|
||||
return sqls.WithTransaction(func(ctx *sqls.TxContext) error {
|
||||
if err := resetLightweightTicketData(ctx.Tx); err != nil {
|
||||
return err
|
||||
}
|
||||
if err := deleteObsoleteTicketPermissions(ctx.Tx); err != nil {
|
||||
return err
|
||||
}
|
||||
|
||||
permissions, err := ensurePermissions(ctx.Tx)
|
||||
if err != nil {
|
||||
return err
|
||||
}
|
||||
|
||||
roles, err := ensureRoles(ctx.Tx)
|
||||
if err != nil {
|
||||
return err
|
||||
}
|
||||
|
||||
return ensureRolePermissions(ctx.Tx, roles, permissions)
|
||||
})
|
||||
})
|
||||
}
|
||||
|
||||
func deleteObsoleteTicketPermissions(tx *gorm.DB) error {
|
||||
codes := obsoleteTicketPermissionCodes()
|
||||
if len(codes) == 0 {
|
||||
return nil
|
||||
}
|
||||
permissionIDs := tx.Model(&models.Permission{}).Select("id").Where("code IN ?", codes)
|
||||
if err := tx.Where("permission_id IN (?)", permissionIDs).Delete(&models.RolePermission{}).Error; err != nil {
|
||||
return err
|
||||
}
|
||||
permissionIDs = tx.Model(&models.Permission{}).Select("id").Where("code IN ?", codes)
|
||||
if err := tx.Where("permission_id IN (?)", permissionIDs).Delete(&models.UserPermission{}).Error; err != nil {
|
||||
return err
|
||||
}
|
||||
return tx.Where("code IN ?", codes).Delete(&models.Permission{}).Error
|
||||
}
|
||||
|
||||
func obsoleteTicketPermissionCodes() []string {
|
||||
return []string{
|
||||
"ticket.reply",
|
||||
"ticket.close",
|
||||
"ticket.reopen",
|
||||
"ticketResolutionCode.view",
|
||||
"ticketResolutionCode.create",
|
||||
"ticketResolutionCode.update",
|
||||
"ticketResolutionCode.delete",
|
||||
"ticketPriorityConfig.view",
|
||||
"ticketPriorityConfig.create",
|
||||
"ticketPriorityConfig.update",
|
||||
"ticketPriorityConfig.delete",
|
||||
}
|
||||
}
|
||||
|
||||
func resetLightweightTicketData(tx *gorm.DB) error {
|
||||
for _, table := range lightweightTicketResetTables(tx) {
|
||||
if !tx.Migrator().HasTable(table) {
|
||||
continue
|
||||
}
|
||||
if err := tx.Exec("DELETE FROM " + table).Error; err != nil {
|
||||
return err
|
||||
}
|
||||
}
|
||||
return nil
|
||||
}
|
||||
|
||||
func lightweightTicketResetTables(tx *gorm.DB) []string {
|
||||
return []string{
|
||||
"t_ticket_sla_record",
|
||||
"t_ticket_resolution_code",
|
||||
"t_ticket_priority_config",
|
||||
"t_ticket_watcher",
|
||||
"t_ticket_collaborator",
|
||||
"t_ticket_mention",
|
||||
"t_ticket_event_log",
|
||||
"t_ticket_relation",
|
||||
"t_ticket_comment",
|
||||
tableName(tx, &models.TicketProgress{}, "t_ticket_progress"),
|
||||
tableName(tx, &models.TicketTag{}, "t_ticket_tag"),
|
||||
tableName(tx, &models.Ticket{}, "t_ticket"),
|
||||
tableName(tx, &models.TicketNoSequence{}, "t_ticket_no_sequence"),
|
||||
tableName(tx, &models.TicketView{}, "t_ticket_view"),
|
||||
}
|
||||
}
|
||||
|
||||
func tableName(tx *gorm.DB, model any, fallback string) string {
|
||||
stmt := &gorm.Statement{DB: tx}
|
||||
if err := stmt.Parse(model); err != nil {
|
||||
return fallback
|
||||
}
|
||||
return stmt.Schema.Table
|
||||
}
|
||||
@@ -1,6 +1,15 @@
|
||||
package migration
|
||||
|
||||
import "testing"
|
||||
import (
|
||||
"testing"
|
||||
"time"
|
||||
|
||||
"cs-agent/internal/models"
|
||||
|
||||
"github.com/glebarez/sqlite"
|
||||
"gorm.io/gorm"
|
||||
"gorm.io/gorm/schema"
|
||||
)
|
||||
|
||||
func TestNotificationPermissionMigrationRegistered(t *testing.T) {
|
||||
migration, ok := migrationFuncs[7]
|
||||
@@ -11,3 +20,165 @@ func TestNotificationPermissionMigrationRegistered(t *testing.T) {
|
||||
t.Fatalf("unexpected migration remark: %q", migration.Remark)
|
||||
}
|
||||
}
|
||||
|
||||
func TestLightweightTicketPermissionMigrationRegistered(t *testing.T) {
|
||||
migration, ok := migrationFuncs[8]
|
||||
if !ok {
|
||||
t.Fatalf("expected migration version 8 to be registered")
|
||||
}
|
||||
if migration.Remark != "sync lightweight ticket permissions and reset ticket data" {
|
||||
t.Fatalf("unexpected migration remark: %q", migration.Remark)
|
||||
}
|
||||
}
|
||||
|
||||
func TestLightweightTicketMigrationResetDeletesTicketData(t *testing.T) {
|
||||
db, err := gorm.Open(sqlite.Open("file:"+t.Name()+"?mode=memory&cache=shared"), &gorm.Config{
|
||||
NamingStrategy: schema.NamingStrategy{
|
||||
TablePrefix: "t_",
|
||||
SingularTable: true,
|
||||
},
|
||||
})
|
||||
if err != nil {
|
||||
t.Fatalf("open sqlite db: %v", err)
|
||||
}
|
||||
sqlDB, err := db.DB()
|
||||
if err != nil {
|
||||
t.Fatalf("get sqlite db: %v", err)
|
||||
}
|
||||
t.Cleanup(func() {
|
||||
_ = sqlDB.Close()
|
||||
})
|
||||
|
||||
if err := db.AutoMigrate(&models.Ticket{}, &models.TicketTag{}, &models.TicketProgress{}, &models.TicketNoSequence{}); err != nil {
|
||||
t.Fatalf("AutoMigrate() error = %v", err)
|
||||
}
|
||||
|
||||
now := time.Now()
|
||||
ticket := &models.Ticket{
|
||||
TicketNo: "TK2026050200001",
|
||||
Title: "legacy ticket",
|
||||
Description: "legacy ticket description",
|
||||
AuditFields: models.AuditFields{CreatedAt: now, UpdatedAt: now},
|
||||
}
|
||||
if err := db.Create(ticket).Error; err != nil {
|
||||
t.Fatalf("create ticket error = %v", err)
|
||||
}
|
||||
if err := db.Create(&models.TicketTag{TicketID: ticket.ID, TagID: 1, AuditFields: models.AuditFields{CreatedAt: now, UpdatedAt: now}}).Error; err != nil {
|
||||
t.Fatalf("create ticket tag error = %v", err)
|
||||
}
|
||||
if err := db.Create(&models.TicketProgress{TicketID: ticket.ID, Content: "legacy progress", CreatedAt: now}).Error; err != nil {
|
||||
t.Fatalf("create ticket progress error = %v", err)
|
||||
}
|
||||
if err := db.Create(&models.TicketNoSequence{DateKey: "20260502", NextSeq: 2, CreatedAt: now, UpdatedAt: now}).Error; err != nil {
|
||||
t.Fatalf("create ticket no sequence error = %v", err)
|
||||
}
|
||||
|
||||
if err := resetLightweightTicketData(db); err != nil {
|
||||
t.Fatalf("resetLightweightTicketData() error = %v", err)
|
||||
}
|
||||
|
||||
assertTableCount(t, db, &models.Ticket{}, 0)
|
||||
assertTableCount(t, db, &models.TicketTag{}, 0)
|
||||
assertTableCount(t, db, &models.TicketProgress{}, 0)
|
||||
assertTableCount(t, db, &models.TicketNoSequence{}, 0)
|
||||
}
|
||||
|
||||
func TestLightweightTicketMigrationDeletesObsoletePermissions(t *testing.T) {
|
||||
db, err := gorm.Open(sqlite.Open("file:"+t.Name()+"?mode=memory&cache=shared"), &gorm.Config{
|
||||
NamingStrategy: schema.NamingStrategy{
|
||||
TablePrefix: "t_",
|
||||
SingularTable: true,
|
||||
},
|
||||
})
|
||||
if err != nil {
|
||||
t.Fatalf("open sqlite db: %v", err)
|
||||
}
|
||||
sqlDB, err := db.DB()
|
||||
if err != nil {
|
||||
t.Fatalf("get sqlite db: %v", err)
|
||||
}
|
||||
t.Cleanup(func() {
|
||||
_ = sqlDB.Close()
|
||||
})
|
||||
|
||||
if err := db.AutoMigrate(&models.Permission{}, &models.RolePermission{}, &models.UserPermission{}); err != nil {
|
||||
t.Fatalf("AutoMigrate() error = %v", err)
|
||||
}
|
||||
|
||||
now := time.Now()
|
||||
legacyPermission := &models.Permission{
|
||||
Name: "回复工单",
|
||||
Code: "ticket.reply",
|
||||
Type: "api",
|
||||
GroupName: "ticket",
|
||||
AuditFields: models.AuditFields{CreatedAt: now, UpdatedAt: now},
|
||||
}
|
||||
currentPermission := &models.Permission{
|
||||
Name: "查看工单",
|
||||
Code: "ticket.view",
|
||||
Type: "api",
|
||||
GroupName: "ticket",
|
||||
AuditFields: models.AuditFields{CreatedAt: now, UpdatedAt: now},
|
||||
}
|
||||
if err := db.Create(legacyPermission).Error; err != nil {
|
||||
t.Fatalf("create legacy permission error = %v", err)
|
||||
}
|
||||
if err := db.Create(currentPermission).Error; err != nil {
|
||||
t.Fatalf("create current permission error = %v", err)
|
||||
}
|
||||
if err := db.Create(&models.RolePermission{RoleID: 1, PermissionID: legacyPermission.ID, AuditFields: models.AuditFields{CreatedAt: now, UpdatedAt: now}}).Error; err != nil {
|
||||
t.Fatalf("create legacy role permission error = %v", err)
|
||||
}
|
||||
if err := db.Create(&models.UserPermission{UserID: 1, PermissionID: legacyPermission.ID, Effect: 1, AuditFields: models.AuditFields{CreatedAt: now, UpdatedAt: now}}).Error; err != nil {
|
||||
t.Fatalf("create legacy user permission error = %v", err)
|
||||
}
|
||||
if err := db.Create(&models.RolePermission{RoleID: 1, PermissionID: currentPermission.ID, AuditFields: models.AuditFields{CreatedAt: now, UpdatedAt: now}}).Error; err != nil {
|
||||
t.Fatalf("create current role permission error = %v", err)
|
||||
}
|
||||
|
||||
if err := deleteObsoleteTicketPermissions(db); err != nil {
|
||||
t.Fatalf("deleteObsoleteTicketPermissions() error = %v", err)
|
||||
}
|
||||
|
||||
assertPermissionCodeCount(t, db, "ticket.reply", 0)
|
||||
assertPermissionCodeCount(t, db, "ticket.view", 1)
|
||||
assertPermissionRelationCount(t, db, &models.RolePermission{}, legacyPermission.ID, 0)
|
||||
assertPermissionRelationCount(t, db, &models.UserPermission{}, legacyPermission.ID, 0)
|
||||
assertPermissionRelationCount(t, db, &models.RolePermission{}, currentPermission.ID, 1)
|
||||
}
|
||||
|
||||
func assertTableCount(t *testing.T, db *gorm.DB, model any, expected int64) {
|
||||
t.Helper()
|
||||
|
||||
var count int64
|
||||
if err := db.Model(model).Count(&count).Error; err != nil {
|
||||
t.Fatalf("count %T error = %v", model, err)
|
||||
}
|
||||
if count != expected {
|
||||
t.Fatalf("expected %T count %d, got %d", model, expected, count)
|
||||
}
|
||||
}
|
||||
|
||||
func assertPermissionCodeCount(t *testing.T, db *gorm.DB, code string, expected int64) {
|
||||
t.Helper()
|
||||
|
||||
var count int64
|
||||
if err := db.Model(&models.Permission{}).Where("code = ?", code).Count(&count).Error; err != nil {
|
||||
t.Fatalf("count permission %s error = %v", code, err)
|
||||
}
|
||||
if count != expected {
|
||||
t.Fatalf("expected permission %s count %d, got %d", code, expected, count)
|
||||
}
|
||||
}
|
||||
|
||||
func assertPermissionRelationCount(t *testing.T, db *gorm.DB, model any, permissionID int64, expected int64) {
|
||||
t.Helper()
|
||||
|
||||
var count int64
|
||||
if err := db.Model(model).Where("permission_id = ?", permissionID).Count(&count).Error; err != nil {
|
||||
t.Fatalf("count %T permission %d error = %v", model, permissionID, err)
|
||||
}
|
||||
if count != expected {
|
||||
t.Fatalf("expected %T permission %d count %d, got %d", model, permissionID, expected, count)
|
||||
}
|
||||
}
|
||||
|
||||
+20
-135
@@ -8,8 +8,6 @@ import (
|
||||
// Models 注册所有需要迁移和代码生成的模型。
|
||||
var Models = []any{
|
||||
&Migration{},
|
||||
&TicketNoSequence{},
|
||||
&TicketView{},
|
||||
&User{},
|
||||
&UserIdentity{},
|
||||
&Company{},
|
||||
@@ -39,15 +37,9 @@ var Models = []any{
|
||||
&ConversationEventLog{},
|
||||
&Ticket{},
|
||||
&TicketTag{},
|
||||
&TicketResolutionCode{},
|
||||
&TicketPriorityConfig{},
|
||||
&TicketComment{},
|
||||
&TicketWatcher{},
|
||||
&TicketCollaborator{},
|
||||
&TicketMention{},
|
||||
&TicketEventLog{},
|
||||
&TicketSLARecord{},
|
||||
&TicketRelation{},
|
||||
&TicketProgress{},
|
||||
&TicketView{},
|
||||
&TicketNoSequence{},
|
||||
&Notification{},
|
||||
&AIAgent{},
|
||||
&Channel{},
|
||||
@@ -568,35 +560,19 @@ type ConversationEventLog struct {
|
||||
CreatedAt time.Time `gorm:"type:datetime;not null;index"`
|
||||
}
|
||||
|
||||
// Ticket 客服工单主档。
|
||||
// Ticket 客服问题记录。
|
||||
type Ticket struct {
|
||||
ID int64 `gorm:"primaryKey;autoIncrement"`
|
||||
TicketNo string `gorm:"type:varchar(64);not null;default:'';uniqueIndex"`
|
||||
Title string `gorm:"type:varchar(255);not null;default:'';index"`
|
||||
Description string `gorm:"type:text"`
|
||||
Source enums.TicketSource `gorm:"type:varchar(50);not null;default:'';index"`
|
||||
Channel string `gorm:"type:varchar(50);not null;default:'';index"`
|
||||
CustomerID int64 `gorm:"type:bigint;not null;default:0;index"`
|
||||
ConversationID int64 `gorm:"type:bigint;not null;default:0;index"`
|
||||
Type string `gorm:"type:varchar(50);not null;default:'';index"`
|
||||
Priority int64 `gorm:"type:bigint;not null;default:0;index"`
|
||||
Severity enums.TicketSeverity `gorm:"type:int;not null;default:1;index"`
|
||||
Status enums.TicketStatus `gorm:"type:varchar(50);not null;default:'new';index"`
|
||||
CurrentTeamID int64 `gorm:"type:bigint;not null;default:0;index"`
|
||||
CurrentAssigneeID int64 `gorm:"type:bigint;not null;default:0;index"`
|
||||
PendingReason string `gorm:"type:varchar(255);not null;default:''"`
|
||||
CloseReason string `gorm:"type:varchar(255);not null;default:''"`
|
||||
ResolutionCode string `gorm:"type:varchar(100);not null;default:''"`
|
||||
ResolutionSummary string `gorm:"type:text"`
|
||||
FirstResponseAt *time.Time `gorm:"type:datetime;index"`
|
||||
ResolvedAt *time.Time `gorm:"type:datetime;index"`
|
||||
ClosedAt *time.Time `gorm:"type:datetime;index"`
|
||||
DueAt *time.Time `gorm:"type:datetime;index"`
|
||||
NextReplyDeadlineAt *time.Time `gorm:"type:datetime;index"`
|
||||
ResolveDeadlineAt *time.Time `gorm:"type:datetime;index"`
|
||||
ReopenedCount int `gorm:"type:int;not null;default:0"`
|
||||
CustomFieldsJSON string `gorm:"type:text"`
|
||||
ExtraJSON string `gorm:"type:text"`
|
||||
ID int64 `gorm:"primaryKey;autoIncrement"`
|
||||
TicketNo string `gorm:"type:varchar(64);not null;default:'';uniqueIndex"`
|
||||
Title string `gorm:"type:varchar(255);not null;default:'';index"`
|
||||
Description string `gorm:"type:text"`
|
||||
Source enums.TicketSource `gorm:"type:varchar(50);not null;default:'';index"`
|
||||
Channel string `gorm:"type:varchar(50);not null;default:'';index"`
|
||||
CustomerID int64 `gorm:"type:bigint;not null;default:0;index"`
|
||||
ConversationID int64 `gorm:"type:bigint;not null;default:0;index"`
|
||||
Status enums.TicketStatus `gorm:"type:varchar(50);not null;default:'pending';index"`
|
||||
CurrentAssigneeID int64 `gorm:"type:bigint;not null;default:0;index"`
|
||||
HandledAt *time.Time `gorm:"type:datetime;index"`
|
||||
AuditFields
|
||||
}
|
||||
|
||||
@@ -608,106 +584,15 @@ type TicketTag struct {
|
||||
AuditFields
|
||||
}
|
||||
|
||||
// TicketResolutionCode 工单解决码。
|
||||
type TicketResolutionCode struct {
|
||||
ID int64 `gorm:"primaryKey;autoIncrement"`
|
||||
Name string `gorm:"type:varchar(100);not null;default:'';index"`
|
||||
Code string `gorm:"type:varchar(100);not null;default:'';uniqueIndex"`
|
||||
SortNo int `gorm:"type:int;not null;default:0;index"`
|
||||
Status enums.Status `gorm:"type:int;not null;default:0;index"`
|
||||
Remark string `gorm:"type:text"`
|
||||
AuditFields
|
||||
}
|
||||
|
||||
// TicketPriorityConfig 工单优先级配置。
|
||||
type TicketPriorityConfig struct {
|
||||
ID int64 `gorm:"primaryKey;autoIncrement"`
|
||||
Name string `gorm:"type:varchar(100);not null;default:'';uniqueIndex"`
|
||||
SortNo int `gorm:"type:int;not null;default:0;index"`
|
||||
FirstResponseMinutes int `gorm:"type:int;not null;default:0"`
|
||||
ResolutionMinutes int `gorm:"type:int;not null;default:0"`
|
||||
Status enums.Status `gorm:"type:int;not null;default:0;index"`
|
||||
Remark string `gorm:"type:text"`
|
||||
AuditFields
|
||||
}
|
||||
|
||||
// TicketComment 工单评论。
|
||||
type TicketComment struct {
|
||||
ID int64 `gorm:"primaryKey;autoIncrement"`
|
||||
TicketID int64 `gorm:"type:bigint;not null;index"`
|
||||
CommentType enums.TicketCommentType `gorm:"type:varchar(50);not null;default:'';index"`
|
||||
AuthorType enums.IMSenderType `gorm:"type:varchar(30);not null;default:'';index"`
|
||||
AuthorID int64 `gorm:"type:bigint;not null;default:0;index"`
|
||||
ContentType string `gorm:"type:varchar(30);not null;default:''"`
|
||||
Content string `gorm:"type:text"`
|
||||
Payload string `gorm:"type:text"`
|
||||
CreatedAt time.Time `gorm:"type:datetime;not null;index"`
|
||||
}
|
||||
|
||||
// TicketWatcher 工单关注人。
|
||||
type TicketWatcher struct {
|
||||
// TicketProgress 工单处理进展。
|
||||
type TicketProgress struct {
|
||||
ID int64 `gorm:"primaryKey;autoIncrement"`
|
||||
TicketID int64 `gorm:"type:bigint;not null;index;uniqueIndex:uk_ticket_watcher"`
|
||||
UserID int64 `gorm:"type:bigint;not null;index;uniqueIndex:uk_ticket_watcher"`
|
||||
TicketID int64 `gorm:"type:bigint;not null;index"`
|
||||
Content string `gorm:"type:text"`
|
||||
AuthorID int64 `gorm:"type:bigint;not null;default:0;index"`
|
||||
CreatedAt time.Time `gorm:"type:datetime;not null;index"`
|
||||
}
|
||||
|
||||
// TicketCollaborator 工单协作人。
|
||||
type TicketCollaborator struct {
|
||||
ID int64 `gorm:"primaryKey;autoIncrement"`
|
||||
TicketID int64 `gorm:"type:bigint;not null;index;uniqueIndex:uk_ticket_collaborator"`
|
||||
UserID int64 `gorm:"type:bigint;not null;index;uniqueIndex:uk_ticket_collaborator"`
|
||||
CreatedAt time.Time `gorm:"type:datetime;not null;index"`
|
||||
}
|
||||
|
||||
// TicketMention 工单提及记录。
|
||||
type TicketMention struct {
|
||||
ID int64 `gorm:"primaryKey;autoIncrement"`
|
||||
TicketID int64 `gorm:"type:bigint;not null;index;uniqueIndex:uk_ticket_mention"`
|
||||
CommentID int64 `gorm:"type:bigint;not null;index;uniqueIndex:uk_ticket_mention"`
|
||||
MentionedUserID int64 `gorm:"type:bigint;not null;index;uniqueIndex:uk_ticket_mention"`
|
||||
CreatedAt time.Time `gorm:"type:datetime;not null;index"`
|
||||
}
|
||||
|
||||
// TicketEventLog 工单事件日志。
|
||||
type TicketEventLog struct {
|
||||
ID int64 `gorm:"primaryKey;autoIncrement"`
|
||||
TicketID int64 `gorm:"type:bigint;not null;index"`
|
||||
EventType enums.TicketEventType `gorm:"type:varchar(50);not null;default:'';index"`
|
||||
OperatorType enums.IMSenderType `gorm:"type:varchar(30);not null;default:'';index"`
|
||||
OperatorID int64 `gorm:"type:bigint;not null;default:0;index"`
|
||||
OldValue string `gorm:"type:text"`
|
||||
NewValue string `gorm:"type:text"`
|
||||
Content string `gorm:"type:text"`
|
||||
Payload string `gorm:"type:text"`
|
||||
CreatedAt time.Time `gorm:"type:datetime;not null;index"`
|
||||
}
|
||||
|
||||
// TicketSLARecord 工单 SLA 记录。
|
||||
type TicketSLARecord struct {
|
||||
ID int64 `gorm:"primaryKey;autoIncrement"`
|
||||
TicketID int64 `gorm:"type:bigint;not null;index"`
|
||||
SLAType enums.TicketSLAType `gorm:"type:varchar(50);not null;default:'';index"`
|
||||
TargetMinutes int `gorm:"type:int;not null;default:0"`
|
||||
Status enums.TicketSLAStatus `gorm:"type:varchar(30);not null;default:'';index"`
|
||||
StartedAt *time.Time `gorm:"type:datetime;index"`
|
||||
PausedAt *time.Time `gorm:"type:datetime;index"`
|
||||
StoppedAt *time.Time `gorm:"type:datetime;index"`
|
||||
BreachedAt *time.Time `gorm:"type:datetime;index"`
|
||||
ElapsedMin int `gorm:"type:int;not null;default:0"`
|
||||
CreatedAt time.Time `gorm:"type:datetime;not null;index"`
|
||||
UpdatedAt time.Time `gorm:"type:datetime;not null;index"`
|
||||
}
|
||||
|
||||
// TicketRelation 工单关联关系。
|
||||
type TicketRelation struct {
|
||||
ID int64 `gorm:"primaryKey;autoIncrement"`
|
||||
TicketID int64 `gorm:"type:bigint;not null;index"`
|
||||
RelatedTicketID int64 `gorm:"type:bigint;not null;index"`
|
||||
RelationType enums.TicketRelationType `gorm:"type:varchar(30);not null;default:'';index"`
|
||||
CreatedAt time.Time `gorm:"type:datetime;not null;index"`
|
||||
}
|
||||
|
||||
// AgentProfile 客服档案。
|
||||
type AgentProfile struct {
|
||||
ID int64 `gorm:"primaryKey;autoIncrement"` // ID 为客服档案主键。
|
||||
|
||||
@@ -68,22 +68,12 @@ var (
|
||||
PermissionConversationLinkCustomer = Permission{Name: "关联会话客户", Code: "conversation.linkCustomer", Type: "api", GroupName: "conversation", Method: "POST", APIPath: "/api/dashboard/conversation/link_customer", SortNo: 495}
|
||||
|
||||
// 工单相关权限
|
||||
PermissionTicketView = Permission{Name: "查看工单", Code: "ticket.view", Type: "api", GroupName: "ticket", Method: "ANY", APIPath: "/api/dashboard/ticket/list", SortNo: 500}
|
||||
PermissionTicketCreate = Permission{Name: "创建工单", Code: "ticket.create", Type: "api", GroupName: "ticket", Method: "POST", APIPath: "/api/dashboard/ticket/create", SortNo: 510}
|
||||
PermissionTicketUpdate = Permission{Name: "更新工单", Code: "ticket.update", Type: "api", GroupName: "ticket", Method: "POST", APIPath: "/api/dashboard/ticket/update", SortNo: 520}
|
||||
PermissionTicketAssign = Permission{Name: "指派工单", Code: "ticket.assign", Type: "api", GroupName: "ticket", Method: "POST", APIPath: "/api/dashboard/ticket/assign", SortNo: 530}
|
||||
PermissionTicketChangeStatus = Permission{Name: "变更工单状态", Code: "ticket.changeStatus", Type: "api", GroupName: "ticket", Method: "POST", APIPath: "/api/dashboard/ticket/change_status", SortNo: 540}
|
||||
PermissionTicketReply = Permission{Name: "回复工单", Code: "ticket.reply", Type: "api", GroupName: "ticket", Method: "POST", APIPath: "/api/dashboard/ticket/reply", SortNo: 550}
|
||||
PermissionTicketClose = Permission{Name: "关闭工单", Code: "ticket.close", Type: "api", GroupName: "ticket", Method: "POST", APIPath: "/api/dashboard/ticket/close", SortNo: 560}
|
||||
PermissionTicketReopen = Permission{Name: "重开工单", Code: "ticket.reopen", Type: "api", GroupName: "ticket", Method: "POST", APIPath: "/api/dashboard/ticket/reopen", SortNo: 570}
|
||||
PermissionTicketResolutionCodeView = Permission{Name: "查看工单解决码", Code: "ticketResolutionCode.view", Type: "api", GroupName: "ticketResolutionCode", Method: "ANY", APIPath: "/api/dashboard/ticket-resolution-code/list", SortNo: 580}
|
||||
PermissionTicketResolutionCodeCreate = Permission{Name: "创建工单解决码", Code: "ticketResolutionCode.create", Type: "api", GroupName: "ticketResolutionCode", Method: "POST", APIPath: "/api/dashboard/ticket-resolution-code/create", SortNo: 590}
|
||||
PermissionTicketResolutionCodeUpdate = Permission{Name: "更新工单解决码", Code: "ticketResolutionCode.update", Type: "api", GroupName: "ticketResolutionCode", Method: "POST", APIPath: "/api/dashboard/ticket-resolution-code/update", SortNo: 600}
|
||||
PermissionTicketResolutionCodeDelete = Permission{Name: "删除工单解决码", Code: "ticketResolutionCode.delete", Type: "api", GroupName: "ticketResolutionCode", Method: "POST", APIPath: "/api/dashboard/ticket-resolution-code/delete", SortNo: 610}
|
||||
PermissionTicketPriorityConfigView = Permission{Name: "查看工单优先级", Code: "ticketPriorityConfig.view", Type: "api", GroupName: "ticketPriorityConfig", Method: "ANY", APIPath: "/api/dashboard/ticket-priority-config/list", SortNo: 620}
|
||||
PermissionTicketPriorityConfigCreate = Permission{Name: "创建工单优先级", Code: "ticketPriorityConfig.create", Type: "api", GroupName: "ticketPriorityConfig", Method: "POST", APIPath: "/api/dashboard/ticket-priority-config/create", SortNo: 630}
|
||||
PermissionTicketPriorityConfigUpdate = Permission{Name: "更新工单优先级", Code: "ticketPriorityConfig.update", Type: "api", GroupName: "ticketPriorityConfig", Method: "POST", APIPath: "/api/dashboard/ticket-priority-config/update", SortNo: 640}
|
||||
PermissionTicketPriorityConfigDelete = Permission{Name: "删除工单优先级", Code: "ticketPriorityConfig.delete", Type: "api", GroupName: "ticketPriorityConfig", Method: "POST", APIPath: "/api/dashboard/ticket-priority-config/delete", SortNo: 650}
|
||||
PermissionTicketView = Permission{Name: "查看工单", Code: "ticket.view", Type: "api", GroupName: "ticket", Method: "ANY", APIPath: "/api/dashboard/ticket/list", SortNo: 500}
|
||||
PermissionTicketCreate = Permission{Name: "创建工单", Code: "ticket.create", Type: "api", GroupName: "ticket", Method: "POST", APIPath: "/api/dashboard/ticket/create", SortNo: 510}
|
||||
PermissionTicketUpdate = Permission{Name: "更新工单", Code: "ticket.update", Type: "api", GroupName: "ticket", Method: "POST", APIPath: "/api/dashboard/ticket/update", SortNo: 520}
|
||||
PermissionTicketAssign = Permission{Name: "指派工单", Code: "ticket.assign", Type: "api", GroupName: "ticket", Method: "POST", APIPath: "/api/dashboard/ticket/assign", SortNo: 530}
|
||||
PermissionTicketChangeStatus = Permission{Name: "变更工单状态", Code: "ticket.changeStatus", Type: "api", GroupName: "ticket", Method: "POST", APIPath: "/api/dashboard/ticket/change_status", SortNo: 540}
|
||||
PermissionTicketProgress = Permission{Name: "更新工单进展", Code: "ticket.progress", Type: "api", GroupName: "ticket", Method: "POST", APIPath: "/api/dashboard/ticket/progress/create", SortNo: 550}
|
||||
|
||||
// 通知相关权限
|
||||
PermissionNotificationView = Permission{Name: "查看通知", Code: "notification.view", Type: "api", GroupName: "notification", Method: "ANY", APIPath: "/api/dashboard/notification/list", SortNo: 680}
|
||||
@@ -214,17 +204,7 @@ var Permissions = []Permission{
|
||||
PermissionTicketUpdate,
|
||||
PermissionTicketAssign,
|
||||
PermissionTicketChangeStatus,
|
||||
PermissionTicketReply,
|
||||
PermissionTicketClose,
|
||||
PermissionTicketReopen,
|
||||
PermissionTicketResolutionCodeView,
|
||||
PermissionTicketResolutionCodeCreate,
|
||||
PermissionTicketResolutionCodeUpdate,
|
||||
PermissionTicketResolutionCodeDelete,
|
||||
PermissionTicketPriorityConfigView,
|
||||
PermissionTicketPriorityConfigCreate,
|
||||
PermissionTicketPriorityConfigUpdate,
|
||||
PermissionTicketPriorityConfigDelete,
|
||||
PermissionTicketProgress,
|
||||
PermissionNotificationView,
|
||||
PermissionNotificationUpdate,
|
||||
PermissionQuickReplyView,
|
||||
@@ -324,9 +304,7 @@ var RolePermissions = map[string][]Permission{
|
||||
PermissionPermissionView, PermissionPermissionSync,
|
||||
PermissionSessionView, PermissionSessionRevoke,
|
||||
PermissionConversationView, PermissionConversationAssign, PermissionConversationTransfer, PermissionConversationClose, PermissionConversationSend, PermissionConversationTag, PermissionConversationHandover, PermissionConversationRecycle, PermissionConversationLinkCustomer,
|
||||
PermissionTicketView, PermissionTicketCreate, PermissionTicketUpdate, PermissionTicketAssign, PermissionTicketChangeStatus, PermissionTicketReply, PermissionTicketClose, PermissionTicketReopen,
|
||||
PermissionTicketResolutionCodeView, PermissionTicketResolutionCodeCreate, PermissionTicketResolutionCodeUpdate, PermissionTicketResolutionCodeDelete,
|
||||
PermissionTicketPriorityConfigView, PermissionTicketPriorityConfigCreate, PermissionTicketPriorityConfigUpdate, PermissionTicketPriorityConfigDelete,
|
||||
PermissionTicketView, PermissionTicketCreate, PermissionTicketUpdate, PermissionTicketAssign, PermissionTicketChangeStatus, PermissionTicketProgress,
|
||||
PermissionNotificationView, PermissionNotificationUpdate,
|
||||
PermissionQuickReplyView, PermissionQuickReplyCreate, PermissionQuickReplyUpdate, PermissionQuickReplyDelete,
|
||||
PermissionTagView, PermissionTagCreate, PermissionTagUpdate, PermissionTagDelete,
|
||||
@@ -347,9 +325,7 @@ var RolePermissions = map[string][]Permission{
|
||||
PermissionPermissionView,
|
||||
PermissionSessionView,
|
||||
PermissionConversationView, PermissionConversationClose, PermissionConversationSend, PermissionConversationTag, PermissionConversationHandover, PermissionConversationRecycle, PermissionConversationLinkCustomer,
|
||||
PermissionTicketView, PermissionTicketCreate, PermissionTicketUpdate, PermissionTicketAssign, PermissionTicketChangeStatus, PermissionTicketReply, PermissionTicketClose, PermissionTicketReopen,
|
||||
PermissionTicketResolutionCodeView, PermissionTicketResolutionCodeCreate, PermissionTicketResolutionCodeUpdate, PermissionTicketResolutionCodeDelete,
|
||||
PermissionTicketPriorityConfigView, PermissionTicketPriorityConfigCreate, PermissionTicketPriorityConfigUpdate, PermissionTicketPriorityConfigDelete,
|
||||
PermissionTicketView, PermissionTicketCreate, PermissionTicketUpdate, PermissionTicketAssign, PermissionTicketChangeStatus, PermissionTicketProgress,
|
||||
PermissionNotificationView, PermissionNotificationUpdate,
|
||||
PermissionQuickReplyView, PermissionQuickReplyCreate, PermissionQuickReplyUpdate, PermissionQuickReplyDelete,
|
||||
PermissionTagView, PermissionTagCreate, PermissionTagUpdate, PermissionTagDelete,
|
||||
@@ -369,8 +345,7 @@ var RolePermissions = map[string][]Permission{
|
||||
PermissionRoleView,
|
||||
PermissionPermissionView,
|
||||
PermissionConversationView,
|
||||
PermissionTicketView, PermissionTicketCreate, PermissionTicketReply,
|
||||
PermissionTicketResolutionCodeView, PermissionTicketPriorityConfigView,
|
||||
PermissionTicketView, PermissionTicketCreate, PermissionTicketAssign, PermissionTicketChangeStatus, PermissionTicketProgress,
|
||||
PermissionNotificationView, PermissionNotificationUpdate,
|
||||
PermissionQuickReplyView,
|
||||
PermissionTagView,
|
||||
|
||||
@@ -1,37 +0,0 @@
|
||||
package request
|
||||
|
||||
import "cs-agent/internal/pkg/enums"
|
||||
|
||||
type CreateTicketResolutionCodeRequest struct {
|
||||
Name string `json:"name"`
|
||||
Code string `json:"code"`
|
||||
SortNo int `json:"sortNo"`
|
||||
Status enums.Status `json:"status"`
|
||||
Remark string `json:"remark"`
|
||||
}
|
||||
|
||||
type UpdateTicketResolutionCodeRequest struct {
|
||||
ID int64 `json:"id"`
|
||||
CreateTicketResolutionCodeRequest
|
||||
}
|
||||
|
||||
type DeleteTicketResolutionCodeRequest struct {
|
||||
ID int64 `json:"id"`
|
||||
}
|
||||
|
||||
type CreateTicketPriorityConfigRequest struct {
|
||||
Name string `json:"name"`
|
||||
FirstResponseMinutes int `json:"firstResponseMinutes"`
|
||||
ResolutionMinutes int `json:"resolutionMinutes"`
|
||||
Status enums.Status `json:"status"`
|
||||
Remark string `json:"remark"`
|
||||
}
|
||||
|
||||
type UpdateTicketPriorityConfigRequest struct {
|
||||
ID int64 `json:"id"`
|
||||
CreateTicketPriorityConfigRequest
|
||||
}
|
||||
|
||||
type DeleteTicketPriorityConfigRequest struct {
|
||||
ID int64 `json:"id"`
|
||||
}
|
||||
@@ -1,143 +1,54 @@
|
||||
package request
|
||||
|
||||
type CreateTicketRequest struct {
|
||||
Title string `json:"title"`
|
||||
Description string `json:"description"`
|
||||
Source string `json:"source"`
|
||||
Channel string `json:"channel"`
|
||||
CustomerID int64 `json:"customerId"`
|
||||
ConversationID int64 `json:"conversationId"`
|
||||
TagIDs []int64 `json:"tagIds"`
|
||||
Type string `json:"type"`
|
||||
Priority int64 `json:"priority"`
|
||||
Severity int `json:"severity"`
|
||||
CurrentTeamID int64 `json:"currentTeamId"`
|
||||
CurrentAssigneeID int64 `json:"currentAssigneeId"`
|
||||
DueAt string `json:"dueAt"`
|
||||
CustomFields map[string]any `json:"customFields"`
|
||||
Title string `json:"title"`
|
||||
Description string `json:"description"`
|
||||
Source string `json:"source"`
|
||||
Channel string `json:"channel"`
|
||||
CustomerID int64 `json:"customerId"`
|
||||
ConversationID int64 `json:"conversationId"`
|
||||
TagIDs []int64 `json:"tagIds"`
|
||||
CurrentAssigneeID int64 `json:"currentAssigneeId"`
|
||||
}
|
||||
|
||||
type CreateTicketFromConversationRequest struct {
|
||||
ConversationID int64 `json:"conversationId"`
|
||||
Title string `json:"title"`
|
||||
Description string `json:"description"`
|
||||
TagIDs []int64 `json:"tagIds"`
|
||||
Priority int64 `json:"priority"`
|
||||
Severity int `json:"severity"`
|
||||
CurrentTeamID int64 `json:"currentTeamId"`
|
||||
CurrentAssigneeID int64 `json:"currentAssigneeId"`
|
||||
SyncToConversation bool `json:"syncToConversation"`
|
||||
CustomFields map[string]any `json:"customFields"`
|
||||
ConversationID int64 `json:"conversationId"`
|
||||
Title string `json:"title"`
|
||||
Description string `json:"description"`
|
||||
TagIDs []int64 `json:"tagIds"`
|
||||
CurrentAssigneeID int64 `json:"currentAssigneeId"`
|
||||
}
|
||||
|
||||
type UpdateTicketRequest struct {
|
||||
TicketID int64 `json:"ticketId"`
|
||||
Title string `json:"title"`
|
||||
Description string `json:"description"`
|
||||
TagIDs []int64 `json:"tagIds"`
|
||||
Type string `json:"type"`
|
||||
Priority int64 `json:"priority"`
|
||||
Severity int `json:"severity"`
|
||||
CurrentTeamID int64 `json:"currentTeamId"`
|
||||
CurrentAssigneeID int64 `json:"currentAssigneeId"`
|
||||
DueAt string `json:"dueAt"`
|
||||
CustomFields map[string]any `json:"customFields"`
|
||||
TicketID int64 `json:"ticketId"`
|
||||
Title string `json:"title"`
|
||||
Description string `json:"description"`
|
||||
TagIDs []int64 `json:"tagIds"`
|
||||
CurrentAssigneeID int64 `json:"currentAssigneeId"`
|
||||
}
|
||||
|
||||
type AssignTicketRequest struct {
|
||||
TicketID int64 `json:"ticketId"`
|
||||
ToUserID int64 `json:"toUserId"`
|
||||
ToTeamID int64 `json:"toTeamId"`
|
||||
Reason string `json:"reason"`
|
||||
}
|
||||
|
||||
type ChangeTicketStatusRequest struct {
|
||||
TicketID int64 `json:"ticketId"`
|
||||
Status string `json:"status"`
|
||||
PendingReason string `json:"pendingReason"`
|
||||
CloseReason string `json:"closeReason"`
|
||||
ResolutionCode string `json:"resolutionCode"`
|
||||
ResolutionSummary string `json:"resolutionSummary"`
|
||||
Reason string `json:"reason"`
|
||||
}
|
||||
|
||||
type ReplyTicketRequest struct {
|
||||
TicketID int64 `json:"ticketId"`
|
||||
ContentType string `json:"contentType"`
|
||||
Content string `json:"content"`
|
||||
Payload string `json:"payload"`
|
||||
}
|
||||
|
||||
type InternalNoteRequest struct {
|
||||
TicketID int64 `json:"ticketId"`
|
||||
ContentType string `json:"contentType"`
|
||||
Content string `json:"content"`
|
||||
Payload string `json:"payload"`
|
||||
}
|
||||
|
||||
type CloseTicketRequest struct {
|
||||
TicketID int64 `json:"ticketId"`
|
||||
CloseReason string `json:"closeReason"`
|
||||
}
|
||||
|
||||
type ReopenTicketRequest struct {
|
||||
TicketID int64 `json:"ticketId"`
|
||||
Reason string `json:"reason"`
|
||||
Status string `json:"status"`
|
||||
}
|
||||
|
||||
type WatchTicketRequest struct {
|
||||
TicketID int64 `json:"ticketId"`
|
||||
type CreateTicketProgressRequest struct {
|
||||
TicketID int64 `json:"ticketId"`
|
||||
Content string `json:"content"`
|
||||
}
|
||||
|
||||
type BatchAssignTicketRequest struct {
|
||||
TicketIDs []int64 `json:"ticketIds"`
|
||||
ToUserID int64 `json:"toUserId"`
|
||||
ToTeamID int64 `json:"toTeamId"`
|
||||
Reason string `json:"reason"`
|
||||
}
|
||||
|
||||
type BatchChangeTicketStatusRequest struct {
|
||||
TicketIDs []int64 `json:"ticketIds"`
|
||||
Status string `json:"status"`
|
||||
PendingReason string `json:"pendingReason"`
|
||||
CloseReason string `json:"closeReason"`
|
||||
ResolutionCode string `json:"resolutionCode"`
|
||||
ResolutionSummary string `json:"resolutionSummary"`
|
||||
Reason string `json:"reason"`
|
||||
}
|
||||
|
||||
type BatchWatchTicketRequest struct {
|
||||
TicketIDs []int64 `json:"ticketIds"`
|
||||
Watched bool `json:"watched"`
|
||||
}
|
||||
|
||||
type AddTicketRelationRequest struct {
|
||||
TicketID int64 `json:"ticketId"`
|
||||
RelatedTicketID int64 `json:"relatedTicketId"`
|
||||
RelatedTicketNo string `json:"relatedTicketNo"`
|
||||
RelationType string `json:"relationType"`
|
||||
}
|
||||
|
||||
type DeleteTicketRelationRequest struct {
|
||||
TicketID int64 `json:"ticketId"`
|
||||
RelationID int64 `json:"relationId"`
|
||||
}
|
||||
|
||||
type AddTicketCollaboratorRequest struct {
|
||||
TicketID int64 `json:"ticketId"`
|
||||
UserID int64 `json:"userId"`
|
||||
}
|
||||
|
||||
type DeleteTicketCollaboratorRequest struct {
|
||||
TicketID int64 `json:"ticketId"`
|
||||
CollaboratorID int64 `json:"collaboratorId"`
|
||||
}
|
||||
|
||||
type LinkTicketCustomerRequest struct {
|
||||
TicketID int64 `json:"ticketId"`
|
||||
CustomerID int64 `json:"customerId"`
|
||||
}
|
||||
|
||||
type SaveTicketViewRequest struct {
|
||||
ID int64 `json:"id"`
|
||||
Name string `json:"name"`
|
||||
|
||||
@@ -1,22 +0,0 @@
|
||||
package response
|
||||
|
||||
import "cs-agent/internal/pkg/enums"
|
||||
|
||||
type TicketResolutionCodeResponse struct {
|
||||
ID int64 `json:"id"`
|
||||
Name string `json:"name"`
|
||||
Code string `json:"code"`
|
||||
SortNo int `json:"sortNo"`
|
||||
Status enums.Status `json:"status"`
|
||||
Remark string `json:"remark"`
|
||||
}
|
||||
|
||||
type TicketPriorityConfigResponse struct {
|
||||
ID int64 `json:"id"`
|
||||
Name string `json:"name"`
|
||||
SortNo int `json:"sortNo"`
|
||||
FirstResponseMinutes int `json:"firstResponseMinutes"`
|
||||
ResolutionMinutes int `json:"resolutionMinutes"`
|
||||
Status enums.Status `json:"status"`
|
||||
Remark string `json:"remark"`
|
||||
}
|
||||
@@ -2,145 +2,49 @@ package response
|
||||
|
||||
import "cs-agent/internal/pkg/enums"
|
||||
|
||||
type TicketSLAResponse struct {
|
||||
SLAType enums.TicketSLAType `json:"slaType"`
|
||||
TargetMinutes int `json:"targetMinutes"`
|
||||
Status enums.TicketSLAStatus `json:"status"`
|
||||
StartedAt string `json:"startedAt,omitempty"`
|
||||
PausedAt string `json:"pausedAt,omitempty"`
|
||||
StoppedAt string `json:"stoppedAt,omitempty"`
|
||||
BreachedAt string `json:"breachedAt,omitempty"`
|
||||
ElapsedMin int `json:"elapsedMin"`
|
||||
}
|
||||
|
||||
type TicketWatcherResponse struct {
|
||||
ID int64 `json:"id"`
|
||||
UserID int64 `json:"userId"`
|
||||
UserName string `json:"userName,omitempty"`
|
||||
}
|
||||
|
||||
type TicketCommentResponse struct {
|
||||
ID int64 `json:"id"`
|
||||
TicketID int64 `json:"ticketId"`
|
||||
CommentType enums.TicketCommentType `json:"commentType"`
|
||||
AuthorType enums.IMSenderType `json:"authorType"`
|
||||
AuthorID int64 `json:"authorId"`
|
||||
AuthorName string `json:"authorName,omitempty"`
|
||||
ContentType string `json:"contentType"`
|
||||
Content string `json:"content"`
|
||||
Payload string `json:"payload,omitempty"`
|
||||
CreatedAt string `json:"createdAt,omitempty"`
|
||||
}
|
||||
|
||||
type TicketEventLogResponse struct {
|
||||
ID int64 `json:"id"`
|
||||
TicketID int64 `json:"ticketId"`
|
||||
EventType enums.TicketEventType `json:"eventType"`
|
||||
OperatorType enums.IMSenderType `json:"operatorType"`
|
||||
OperatorID int64 `json:"operatorId"`
|
||||
OperatorName string `json:"operatorName,omitempty"`
|
||||
OldValue string `json:"oldValue,omitempty"`
|
||||
NewValue string `json:"newValue,omitempty"`
|
||||
Content string `json:"content,omitempty"`
|
||||
Payload string `json:"payload,omitempty"`
|
||||
CreatedAt string `json:"createdAt,omitempty"`
|
||||
type TicketProgressResponse struct {
|
||||
ID int64 `json:"id"`
|
||||
TicketID int64 `json:"ticketId"`
|
||||
Content string `json:"content"`
|
||||
AuthorID int64 `json:"authorId"`
|
||||
AuthorName string `json:"authorName,omitempty"`
|
||||
CreatedAt string `json:"createdAt,omitempty"`
|
||||
}
|
||||
|
||||
type TicketResponse struct {
|
||||
ID int64 `json:"id"`
|
||||
TicketNo string `json:"ticketNo"`
|
||||
Title string `json:"title"`
|
||||
Description string `json:"description"`
|
||||
Source enums.TicketSource `json:"source"`
|
||||
Channel string `json:"channel"`
|
||||
CustomerID int64 `json:"customerId"`
|
||||
ConversationID int64 `json:"conversationId"`
|
||||
Tags []TagResponse `json:"tags,omitempty"`
|
||||
Type string `json:"type"`
|
||||
Priority int64 `json:"priority"`
|
||||
PriorityName string `json:"priorityName,omitempty"`
|
||||
Severity enums.TicketSeverity `json:"severity"`
|
||||
Status enums.TicketStatus `json:"status"`
|
||||
CurrentTeamID int64 `json:"currentTeamId"`
|
||||
CurrentTeamName string `json:"currentTeamName,omitempty"`
|
||||
CurrentAssigneeID int64 `json:"currentAssigneeId"`
|
||||
CurrentAssigneeName string `json:"currentAssigneeName,omitempty"`
|
||||
WatchedByMe bool `json:"watchedByMe"`
|
||||
PendingReason string `json:"pendingReason,omitempty"`
|
||||
CloseReason string `json:"closeReason,omitempty"`
|
||||
ResolutionCode string `json:"resolutionCode,omitempty"`
|
||||
ResolutionCodeName string `json:"resolutionCodeName,omitempty"`
|
||||
ResolutionSummary string `json:"resolutionSummary,omitempty"`
|
||||
FirstResponseAt string `json:"firstResponseAt,omitempty"`
|
||||
ResolvedAt string `json:"resolvedAt,omitempty"`
|
||||
ClosedAt string `json:"closedAt,omitempty"`
|
||||
DueAt string `json:"dueAt,omitempty"`
|
||||
NextReplyDeadlineAt string `json:"nextReplyDeadlineAt,omitempty"`
|
||||
ResolveDeadlineAt string `json:"resolveDeadlineAt,omitempty"`
|
||||
ReopenedCount int `json:"reopenedCount"`
|
||||
CreatedAt string `json:"createdAt,omitempty"`
|
||||
UpdatedAt string `json:"updatedAt,omitempty"`
|
||||
Customer *CustomerResponse `json:"customer,omitempty"`
|
||||
SLA []TicketSLAResponse `json:"sla,omitempty"`
|
||||
ID int64 `json:"id"`
|
||||
TicketNo string `json:"ticketNo"`
|
||||
Title string `json:"title"`
|
||||
Description string `json:"description"`
|
||||
Source enums.TicketSource `json:"source"`
|
||||
Channel string `json:"channel"`
|
||||
CustomerID int64 `json:"customerId"`
|
||||
ConversationID int64 `json:"conversationId"`
|
||||
Tags []TagResponse `json:"tags,omitempty"`
|
||||
Status enums.TicketStatus `json:"status"`
|
||||
CurrentAssigneeID int64 `json:"currentAssigneeId"`
|
||||
CurrentAssigneeName string `json:"currentAssigneeName,omitempty"`
|
||||
CreatedBy int64 `json:"createdBy"`
|
||||
CreatedByName string `json:"createdByName,omitempty"`
|
||||
HandledAt string `json:"handledAt,omitempty"`
|
||||
CreatedAt string `json:"createdAt,omitempty"`
|
||||
UpdatedAt string `json:"updatedAt,omitempty"`
|
||||
Customer *CustomerResponse `json:"customer,omitempty"`
|
||||
}
|
||||
|
||||
type TicketDetailResponse struct {
|
||||
Ticket TicketResponse `json:"ticket"`
|
||||
Watchers []TicketWatcherResponse `json:"watchers,omitempty"`
|
||||
Collaborators []TicketCollaboratorResponse `json:"collaborators,omitempty"`
|
||||
Comments []TicketCommentResponse `json:"comments,omitempty"`
|
||||
Events []TicketEventLogResponse `json:"events,omitempty"`
|
||||
RelatedTickets []TicketRelationResponse `json:"relatedTickets,omitempty"`
|
||||
Ticket TicketResponse `json:"ticket"`
|
||||
Progresses []TicketProgressResponse `json:"progresses,omitempty"`
|
||||
}
|
||||
|
||||
type TicketSummaryResponse struct {
|
||||
All int64 `json:"all"`
|
||||
Mine int64 `json:"mine"`
|
||||
Watching int64 `json:"watching"`
|
||||
Collaboration int64 `json:"collaboration"`
|
||||
Participating int64 `json:"participating"`
|
||||
Mentioned int64 `json:"mentioned"`
|
||||
Unassigned int64 `json:"unassigned"`
|
||||
PendingCustomer int64 `json:"pendingCustomer"`
|
||||
PendingInternal int64 `json:"pendingInternal"`
|
||||
Overdue int64 `json:"overdue"`
|
||||
}
|
||||
|
||||
type TicketRiskReasonResponse struct {
|
||||
Code string `json:"code"`
|
||||
Title string `json:"title"`
|
||||
Description string `json:"description"`
|
||||
Count int64 `json:"count"`
|
||||
}
|
||||
|
||||
type TicketRiskOverviewResponse struct {
|
||||
Overdue int64 `json:"overdue"`
|
||||
HighRisk int64 `json:"highRisk"`
|
||||
Unassigned int64 `json:"unassigned"`
|
||||
PendingInternal int64 `json:"pendingInternal"`
|
||||
PendingCustomer int64 `json:"pendingCustomer"`
|
||||
RiskWindowMins int `json:"riskWindowMins"`
|
||||
Reasons []TicketRiskReasonResponse `json:"reasons,omitempty"`
|
||||
}
|
||||
|
||||
type TicketRelationResponse struct {
|
||||
ID int64 `json:"id"`
|
||||
TicketID int64 `json:"ticketId"`
|
||||
RelatedTicketID int64 `json:"relatedTicketId"`
|
||||
RelationType enums.TicketRelationType `json:"relationType"`
|
||||
RelatedTicketNo string `json:"relatedTicketNo,omitempty"`
|
||||
RelatedTicketTitle string `json:"relatedTicketTitle,omitempty"`
|
||||
RelatedTicketStatus enums.TicketStatus `json:"relatedTicketStatus,omitempty"`
|
||||
CurrentTeamName string `json:"currentTeamName,omitempty"`
|
||||
CurrentAssigneeName string `json:"currentAssigneeName,omitempty"`
|
||||
UpdatedAt string `json:"updatedAt,omitempty"`
|
||||
}
|
||||
|
||||
type TicketCollaboratorResponse struct {
|
||||
ID int64 `json:"id"`
|
||||
UserID int64 `json:"userId"`
|
||||
UserName string `json:"userName,omitempty"`
|
||||
TeamName string `json:"teamName,omitempty"`
|
||||
All int64 `json:"all"`
|
||||
Pending int64 `json:"pending"`
|
||||
InProgress int64 `json:"inProgress"`
|
||||
Done int64 `json:"done"`
|
||||
Unassigned int64 `json:"unassigned"`
|
||||
Mine int64 `json:"mine"`
|
||||
Stale int64 `json:"stale"`
|
||||
}
|
||||
|
||||
type TicketViewResponse struct {
|
||||
|
||||
@@ -3,33 +3,21 @@ package enums
|
||||
type TicketStatus string
|
||||
|
||||
const (
|
||||
TicketStatusNew TicketStatus = "new"
|
||||
TicketStatusOpen TicketStatus = "open"
|
||||
TicketStatusPendingCustomer TicketStatus = "pending_customer"
|
||||
TicketStatusPendingInternal TicketStatus = "pending_internal"
|
||||
TicketStatusResolved TicketStatus = "resolved"
|
||||
TicketStatusClosed TicketStatus = "closed"
|
||||
TicketStatusCancelled TicketStatus = "cancelled"
|
||||
TicketStatusPending TicketStatus = "pending"
|
||||
TicketStatusInProgress TicketStatus = "in_progress"
|
||||
TicketStatusDone TicketStatus = "done"
|
||||
)
|
||||
|
||||
var TicketStatusValues = []TicketStatus{
|
||||
TicketStatusNew,
|
||||
TicketStatusOpen,
|
||||
TicketStatusPendingCustomer,
|
||||
TicketStatusPendingInternal,
|
||||
TicketStatusResolved,
|
||||
TicketStatusClosed,
|
||||
TicketStatusCancelled,
|
||||
TicketStatusPending,
|
||||
TicketStatusInProgress,
|
||||
TicketStatusDone,
|
||||
}
|
||||
|
||||
var ticketStatusLabelMap = map[TicketStatus]string{
|
||||
TicketStatusNew: "新建",
|
||||
TicketStatusOpen: "处理中",
|
||||
TicketStatusPendingCustomer: "待客户反馈",
|
||||
TicketStatusPendingInternal: "待内部处理",
|
||||
TicketStatusResolved: "已解决",
|
||||
TicketStatusClosed: "已关闭",
|
||||
TicketStatusCancelled: "已取消",
|
||||
TicketStatusPending: "待处理",
|
||||
TicketStatusInProgress: "处理中",
|
||||
TicketStatusDone: "已处理",
|
||||
}
|
||||
|
||||
func GetTicketStatusLabel(status TicketStatus) string {
|
||||
@@ -45,55 +33,16 @@ func IsValidTicketStatus(status string) bool {
|
||||
return false
|
||||
}
|
||||
|
||||
type TicketSeverity int
|
||||
|
||||
const (
|
||||
TicketSeverityMinor TicketSeverity = 1
|
||||
TicketSeverityMajor TicketSeverity = 2
|
||||
TicketSeverityCritical TicketSeverity = 3
|
||||
)
|
||||
|
||||
var TicketSeverityValues = []TicketSeverity{
|
||||
TicketSeverityMinor,
|
||||
TicketSeverityMajor,
|
||||
TicketSeverityCritical,
|
||||
}
|
||||
|
||||
var ticketSeverityLabelMap = map[TicketSeverity]string{
|
||||
TicketSeverityMinor: "轻微",
|
||||
TicketSeverityMajor: "严重",
|
||||
TicketSeverityCritical: "致命",
|
||||
}
|
||||
|
||||
func GetTicketSeverityLabel(severity TicketSeverity) string {
|
||||
return ticketSeverityLabelMap[severity]
|
||||
}
|
||||
|
||||
func IsValidTicketSeverity(severity int) bool {
|
||||
for _, item := range TicketSeverityValues {
|
||||
if int(item) == severity {
|
||||
return true
|
||||
}
|
||||
}
|
||||
return false
|
||||
}
|
||||
|
||||
type TicketSource string
|
||||
|
||||
const (
|
||||
TicketSourceManual TicketSource = "manual"
|
||||
TicketSourceConversation TicketSource = "conversation"
|
||||
TicketSourcePortal TicketSource = "portal"
|
||||
TicketSourceAPI TicketSource = "api"
|
||||
TicketSourceRule TicketSource = "rule"
|
||||
)
|
||||
|
||||
var TicketSourceValues = []TicketSource{
|
||||
TicketSourceManual,
|
||||
TicketSourceConversation,
|
||||
TicketSourcePortal,
|
||||
TicketSourceAPI,
|
||||
TicketSourceRule,
|
||||
}
|
||||
|
||||
func IsValidTicketSource(source string) bool {
|
||||
@@ -104,53 +53,3 @@ func IsValidTicketSource(source string) bool {
|
||||
}
|
||||
return false
|
||||
}
|
||||
|
||||
type TicketCommentType string
|
||||
|
||||
const (
|
||||
TicketCommentTypePublicReply TicketCommentType = "public_reply"
|
||||
TicketCommentTypeInternalNote TicketCommentType = "internal_note"
|
||||
TicketCommentTypeSystemLog TicketCommentType = "system_log"
|
||||
)
|
||||
|
||||
type TicketEventType string
|
||||
|
||||
const (
|
||||
TicketEventTypeCreated TicketEventType = "created"
|
||||
TicketEventTypeUpdated TicketEventType = "updated"
|
||||
TicketEventTypeAssigned TicketEventType = "assigned"
|
||||
TicketEventTypeTransferred TicketEventType = "transferred"
|
||||
TicketEventTypeStatusChanged TicketEventType = "status_changed"
|
||||
TicketEventTypeReplied TicketEventType = "replied"
|
||||
TicketEventTypeInternalNoted TicketEventType = "internal_noted"
|
||||
TicketEventTypeClosed TicketEventType = "closed"
|
||||
TicketEventTypeReopened TicketEventType = "reopened"
|
||||
TicketEventTypeSLABreached TicketEventType = "sla_breached"
|
||||
TicketEventTypeLinkedConversation TicketEventType = "linked_conversation"
|
||||
TicketEventTypeMentioned TicketEventType = "mentioned"
|
||||
)
|
||||
|
||||
type TicketSLAType string
|
||||
|
||||
const (
|
||||
TicketSLATypeFirstResponse TicketSLAType = "first_response"
|
||||
TicketSLATypeResolution TicketSLAType = "resolution"
|
||||
)
|
||||
|
||||
type TicketSLAStatus string
|
||||
|
||||
const (
|
||||
TicketSLAStatusRunning TicketSLAStatus = "running"
|
||||
TicketSLAStatusPaused TicketSLAStatus = "paused"
|
||||
TicketSLAStatusCompleted TicketSLAStatus = "completed"
|
||||
TicketSLAStatusBreached TicketSLAStatus = "breached"
|
||||
)
|
||||
|
||||
type TicketRelationType string
|
||||
|
||||
const (
|
||||
TicketRelationTypeDuplicate TicketRelationType = "duplicate"
|
||||
TicketRelationTypeRelated TicketRelationType = "related"
|
||||
TicketRelationTypeParent TicketRelationType = "parent"
|
||||
TicketRelationTypeChild TicketRelationType = "child"
|
||||
)
|
||||
|
||||
@@ -1,83 +0,0 @@
|
||||
package repositories
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
"gorm.io/gorm"
|
||||
)
|
||||
|
||||
var TicketCollaboratorRepository = newTicketCollaboratorRepository()
|
||||
|
||||
func newTicketCollaboratorRepository() *ticketCollaboratorRepository {
|
||||
return &ticketCollaboratorRepository{}
|
||||
}
|
||||
|
||||
type ticketCollaboratorRepository struct {
|
||||
}
|
||||
|
||||
func (r *ticketCollaboratorRepository) TakeByTicketIDAndUserID(db *gorm.DB, ticketID, userID int64) *models.TicketCollaborator {
|
||||
ret := &models.TicketCollaborator{}
|
||||
if err := db.Take(ret, "ticket_id = ? AND user_id = ?", ticketID, userID).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketCollaboratorRepository) Get(db *gorm.DB, id int64) *models.TicketCollaborator {
|
||||
ret := &models.TicketCollaborator{}
|
||||
if err := db.First(ret, "id = ?", id).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketCollaboratorRepository) Take(db *gorm.DB, where ...interface{}) *models.TicketCollaborator {
|
||||
ret := &models.TicketCollaborator{}
|
||||
if err := db.Take(ret, where...).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketCollaboratorRepository) Find(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketCollaborator) {
|
||||
cnd.Find(db, &list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketCollaboratorRepository) FindOne(db *gorm.DB, cnd *sqls.Cnd) *models.TicketCollaborator {
|
||||
ret := &models.TicketCollaborator{}
|
||||
if err := cnd.FindOne(db, &ret); err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketCollaboratorRepository) FindPageByParams(db *gorm.DB, params *params.QueryParams) (list []models.TicketCollaborator, paging *sqls.Paging) {
|
||||
return r.FindPageByCnd(db, ¶ms.Cnd)
|
||||
}
|
||||
|
||||
func (r *ticketCollaboratorRepository) FindPageByCnd(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketCollaborator, paging *sqls.Paging) {
|
||||
cnd.Find(db, &list)
|
||||
count := cnd.Count(db, &models.TicketCollaborator{})
|
||||
|
||||
paging = &sqls.Paging{
|
||||
Page: cnd.Paging.Page,
|
||||
Limit: cnd.Paging.Limit,
|
||||
Total: count,
|
||||
}
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketCollaboratorRepository) Count(db *gorm.DB, cnd *sqls.Cnd) int64 {
|
||||
return cnd.Count(db, &models.TicketCollaborator{})
|
||||
}
|
||||
|
||||
func (r *ticketCollaboratorRepository) Create(db *gorm.DB, t *models.TicketCollaborator) error {
|
||||
return db.Create(t).Error
|
||||
}
|
||||
|
||||
func (r *ticketCollaboratorRepository) Delete(db *gorm.DB, id int64) {
|
||||
db.Delete(&models.TicketCollaborator{}, "id = ?", id)
|
||||
}
|
||||
@@ -1,102 +0,0 @@
|
||||
package repositories
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
"gorm.io/gorm"
|
||||
)
|
||||
|
||||
var TicketCommentRepository = newTicketCommentRepository()
|
||||
|
||||
func newTicketCommentRepository() *ticketCommentRepository {
|
||||
return &ticketCommentRepository{}
|
||||
}
|
||||
|
||||
type ticketCommentRepository struct {
|
||||
}
|
||||
|
||||
func (r *ticketCommentRepository) Get(db *gorm.DB, id int64) *models.TicketComment {
|
||||
ret := &models.TicketComment{}
|
||||
if err := db.First(ret, "id = ?", id).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketCommentRepository) Take(db *gorm.DB, where ...interface{}) *models.TicketComment {
|
||||
ret := &models.TicketComment{}
|
||||
if err := db.Take(ret, where...).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketCommentRepository) Find(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketComment) {
|
||||
cnd.Find(db, &list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketCommentRepository) FindOne(db *gorm.DB, cnd *sqls.Cnd) *models.TicketComment {
|
||||
ret := &models.TicketComment{}
|
||||
if err := cnd.FindOne(db, &ret); err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketCommentRepository) FindPageByParams(db *gorm.DB, params *params.QueryParams) (list []models.TicketComment, paging *sqls.Paging) {
|
||||
return r.FindPageByCnd(db, ¶ms.Cnd)
|
||||
}
|
||||
|
||||
func (r *ticketCommentRepository) FindPageByCnd(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketComment, paging *sqls.Paging) {
|
||||
cnd.Find(db, &list)
|
||||
count := cnd.Count(db, &models.TicketComment{})
|
||||
|
||||
paging = &sqls.Paging{
|
||||
Page: cnd.Paging.Page,
|
||||
Limit: cnd.Paging.Limit,
|
||||
Total: count,
|
||||
}
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketCommentRepository) FindBySql(db *gorm.DB, sqlStr string, paramArr... interface{}) (list []models.TicketComment) {
|
||||
db.Raw(sqlStr, paramArr...).Scan(&list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketCommentRepository) CountBySql(db *gorm.DB, sqlStr string, paramArr... interface{}) (count int64) {
|
||||
db.Raw(sqlStr, paramArr...).Count(&count)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketCommentRepository) Count(db *gorm.DB, cnd *sqls.Cnd) int64 {
|
||||
return cnd.Count(db, &models.TicketComment{})
|
||||
}
|
||||
|
||||
func (r *ticketCommentRepository) Create(db *gorm.DB, t *models.TicketComment) (err error) {
|
||||
err = db.Create(t).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketCommentRepository) Update(db *gorm.DB, t *models.TicketComment) (err error) {
|
||||
err = db.Save(t).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketCommentRepository) Updates(db *gorm.DB, id int64, columns map[string]interface{}) (err error) {
|
||||
err = db.Model(&models.TicketComment{}).Where("id = ?", id).Updates(columns).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketCommentRepository) UpdateColumn(db *gorm.DB, id int64, name string, value interface{}) (err error) {
|
||||
err = db.Model(&models.TicketComment{}).Where("id = ?", id).UpdateColumn(name, value).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketCommentRepository) Delete(db *gorm.DB, id int64) {
|
||||
db.Delete(&models.TicketComment{}, "id = ?", id)
|
||||
}
|
||||
|
||||
@@ -1,102 +0,0 @@
|
||||
package repositories
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
"gorm.io/gorm"
|
||||
)
|
||||
|
||||
var TicketEventLogRepository = newTicketEventLogRepository()
|
||||
|
||||
func newTicketEventLogRepository() *ticketEventLogRepository {
|
||||
return &ticketEventLogRepository{}
|
||||
}
|
||||
|
||||
type ticketEventLogRepository struct {
|
||||
}
|
||||
|
||||
func (r *ticketEventLogRepository) Get(db *gorm.DB, id int64) *models.TicketEventLog {
|
||||
ret := &models.TicketEventLog{}
|
||||
if err := db.First(ret, "id = ?", id).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketEventLogRepository) Take(db *gorm.DB, where ...interface{}) *models.TicketEventLog {
|
||||
ret := &models.TicketEventLog{}
|
||||
if err := db.Take(ret, where...).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketEventLogRepository) Find(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketEventLog) {
|
||||
cnd.Find(db, &list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketEventLogRepository) FindOne(db *gorm.DB, cnd *sqls.Cnd) *models.TicketEventLog {
|
||||
ret := &models.TicketEventLog{}
|
||||
if err := cnd.FindOne(db, &ret); err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketEventLogRepository) FindPageByParams(db *gorm.DB, params *params.QueryParams) (list []models.TicketEventLog, paging *sqls.Paging) {
|
||||
return r.FindPageByCnd(db, ¶ms.Cnd)
|
||||
}
|
||||
|
||||
func (r *ticketEventLogRepository) FindPageByCnd(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketEventLog, paging *sqls.Paging) {
|
||||
cnd.Find(db, &list)
|
||||
count := cnd.Count(db, &models.TicketEventLog{})
|
||||
|
||||
paging = &sqls.Paging{
|
||||
Page: cnd.Paging.Page,
|
||||
Limit: cnd.Paging.Limit,
|
||||
Total: count,
|
||||
}
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketEventLogRepository) FindBySql(db *gorm.DB, sqlStr string, paramArr... interface{}) (list []models.TicketEventLog) {
|
||||
db.Raw(sqlStr, paramArr...).Scan(&list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketEventLogRepository) CountBySql(db *gorm.DB, sqlStr string, paramArr... interface{}) (count int64) {
|
||||
db.Raw(sqlStr, paramArr...).Count(&count)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketEventLogRepository) Count(db *gorm.DB, cnd *sqls.Cnd) int64 {
|
||||
return cnd.Count(db, &models.TicketEventLog{})
|
||||
}
|
||||
|
||||
func (r *ticketEventLogRepository) Create(db *gorm.DB, t *models.TicketEventLog) (err error) {
|
||||
err = db.Create(t).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketEventLogRepository) Update(db *gorm.DB, t *models.TicketEventLog) (err error) {
|
||||
err = db.Save(t).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketEventLogRepository) Updates(db *gorm.DB, id int64, columns map[string]interface{}) (err error) {
|
||||
err = db.Model(&models.TicketEventLog{}).Where("id = ?", id).Updates(columns).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketEventLogRepository) UpdateColumn(db *gorm.DB, id int64, name string, value interface{}) (err error) {
|
||||
err = db.Model(&models.TicketEventLog{}).Where("id = ?", id).UpdateColumn(name, value).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketEventLogRepository) Delete(db *gorm.DB, id int64) {
|
||||
db.Delete(&models.TicketEventLog{}, "id = ?", id)
|
||||
}
|
||||
|
||||
@@ -1,74 +0,0 @@
|
||||
package repositories
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
"gorm.io/gorm"
|
||||
)
|
||||
|
||||
var TicketMentionRepository = newTicketMentionRepository()
|
||||
|
||||
func newTicketMentionRepository() *ticketMentionRepository {
|
||||
return &ticketMentionRepository{}
|
||||
}
|
||||
|
||||
type ticketMentionRepository struct {
|
||||
}
|
||||
|
||||
func (r *ticketMentionRepository) TakeByCommentAndUserID(db *gorm.DB, ticketID, commentID, userID int64) *models.TicketMention {
|
||||
ret := &models.TicketMention{}
|
||||
if err := db.Take(ret, "ticket_id = ? AND comment_id = ? AND mentioned_user_id = ?", ticketID, commentID, userID).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketMentionRepository) Get(db *gorm.DB, id int64) *models.TicketMention {
|
||||
ret := &models.TicketMention{}
|
||||
if err := db.First(ret, "id = ?", id).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketMentionRepository) Take(db *gorm.DB, where ...interface{}) *models.TicketMention {
|
||||
ret := &models.TicketMention{}
|
||||
if err := db.Take(ret, where...).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketMentionRepository) Find(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketMention) {
|
||||
cnd.Find(db, &list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketMentionRepository) FindOne(db *gorm.DB, cnd *sqls.Cnd) *models.TicketMention {
|
||||
ret := &models.TicketMention{}
|
||||
if err := cnd.FindOne(db, &ret); err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketMentionRepository) FindPageByParams(db *gorm.DB, params *params.QueryParams) (list []models.TicketMention, paging *sqls.Paging) {
|
||||
return r.FindPageByCnd(db, ¶ms.Cnd)
|
||||
}
|
||||
|
||||
func (r *ticketMentionRepository) FindPageByCnd(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketMention, paging *sqls.Paging) {
|
||||
cnd.Find(db, &list)
|
||||
count := cnd.Count(db, &models.TicketMention{})
|
||||
paging = &sqls.Paging{Page: cnd.Paging.Page, Limit: cnd.Paging.Limit, Total: count}
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketMentionRepository) Count(db *gorm.DB, cnd *sqls.Cnd) int64 {
|
||||
return cnd.Count(db, &models.TicketMention{})
|
||||
}
|
||||
|
||||
func (r *ticketMentionRepository) Create(db *gorm.DB, t *models.TicketMention) error {
|
||||
return db.Create(t).Error
|
||||
}
|
||||
@@ -2,9 +2,13 @@ package repositories
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
"errors"
|
||||
"time"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
"gorm.io/gorm"
|
||||
"gorm.io/gorm/clause"
|
||||
)
|
||||
|
||||
var TicketNoSequenceRepository = newTicketNoSequenceRepository()
|
||||
@@ -15,6 +19,55 @@ func newTicketNoSequenceRepository() *ticketNoSequenceRepository {
|
||||
|
||||
type ticketNoSequenceRepository struct{}
|
||||
|
||||
func (r *ticketNoSequenceRepository) Get(db *gorm.DB, id int64) *models.TicketNoSequence {
|
||||
ret := &models.TicketNoSequence{}
|
||||
if err := db.First(ret, "id = ?", id).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketNoSequenceRepository) Take(db *gorm.DB, where ...any) *models.TicketNoSequence {
|
||||
ret := &models.TicketNoSequence{}
|
||||
if err := db.Take(ret, where...).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketNoSequenceRepository) Find(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketNoSequence) {
|
||||
cnd.Find(db, &list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketNoSequenceRepository) FindOne(db *gorm.DB, cnd *sqls.Cnd) *models.TicketNoSequence {
|
||||
ret := &models.TicketNoSequence{}
|
||||
if err := cnd.FindOne(db, &ret); err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketNoSequenceRepository) FindPageByParams(db *gorm.DB, params *params.QueryParams) (list []models.TicketNoSequence, paging *sqls.Paging) {
|
||||
return r.FindPageByCnd(db, ¶ms.Cnd)
|
||||
}
|
||||
|
||||
func (r *ticketNoSequenceRepository) FindPageByCnd(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketNoSequence, paging *sqls.Paging) {
|
||||
cnd.Find(db, &list)
|
||||
count := cnd.Count(db, &models.TicketNoSequence{})
|
||||
|
||||
paging = &sqls.Paging{
|
||||
Page: cnd.Paging.Page,
|
||||
Limit: cnd.Paging.Limit,
|
||||
Total: count,
|
||||
}
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketNoSequenceRepository) Count(db *gorm.DB, cnd *sqls.Cnd) int64 {
|
||||
return cnd.Count(db, &models.TicketNoSequence{})
|
||||
}
|
||||
|
||||
func (r *ticketNoSequenceRepository) GetByDateKey(db *gorm.DB, dateKey string) *models.TicketNoSequence {
|
||||
ret := &models.TicketNoSequence{}
|
||||
if err := db.Take(ret, "date_key = ?", dateKey).Error; err != nil {
|
||||
@@ -23,10 +76,38 @@ func (r *ticketNoSequenceRepository) GetByDateKey(db *gorm.DB, dateKey string) *
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketNoSequenceRepository) GetByDateKeyForUpdate(db *gorm.DB, dateKey string) (*models.TicketNoSequence, error) {
|
||||
ret := &models.TicketNoSequence{}
|
||||
err := db.Clauses(clause.Locking{Strength: "UPDATE"}).Take(ret, "date_key = ?", dateKey).Error
|
||||
if errors.Is(err, gorm.ErrRecordNotFound) {
|
||||
return nil, nil
|
||||
}
|
||||
if err != nil {
|
||||
return nil, err
|
||||
}
|
||||
return ret, nil
|
||||
}
|
||||
|
||||
func (r *ticketNoSequenceRepository) Create(db *gorm.DB, t *models.TicketNoSequence) error {
|
||||
return db.Create(t).Error
|
||||
}
|
||||
|
||||
func (r *ticketNoSequenceRepository) Update(db *gorm.DB, t *models.TicketNoSequence) error {
|
||||
return db.Save(t).Error
|
||||
}
|
||||
|
||||
func (r *ticketNoSequenceRepository) Updates(db *gorm.DB, id int64, columns map[string]any) error {
|
||||
return db.Model(&models.TicketNoSequence{}).Where("id = ?", id).Updates(columns).Error
|
||||
}
|
||||
|
||||
func (r *ticketNoSequenceRepository) UpdateColumn(db *gorm.DB, id int64, name string, value any) error {
|
||||
return db.Model(&models.TicketNoSequence{}).Where("id = ?", id).UpdateColumn(name, value).Error
|
||||
}
|
||||
|
||||
func (r *ticketNoSequenceRepository) Delete(db *gorm.DB, id int64) {
|
||||
db.Delete(&models.TicketNoSequence{}, "id = ?", id)
|
||||
}
|
||||
|
||||
func (r *ticketNoSequenceRepository) UpdateNextSeq(db *gorm.DB, id int64, currentSeq, nextSeq int64, updatedAt time.Time) (bool, error) {
|
||||
result := db.Model(&models.TicketNoSequence{}).
|
||||
Where("id = ? AND next_seq = ?", id, currentSeq).
|
||||
|
||||
@@ -1,81 +0,0 @@
|
||||
package repositories
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
"gorm.io/gorm"
|
||||
)
|
||||
|
||||
var TicketPriorityConfigRepository = newTicketPriorityConfigRepository()
|
||||
|
||||
func newTicketPriorityConfigRepository() *ticketPriorityConfigRepository {
|
||||
return &ticketPriorityConfigRepository{}
|
||||
}
|
||||
|
||||
type ticketPriorityConfigRepository struct{}
|
||||
|
||||
func (r *ticketPriorityConfigRepository) Get(db *gorm.DB, id int64) *models.TicketPriorityConfig {
|
||||
ret := &models.TicketPriorityConfig{}
|
||||
if err := db.First(ret, id).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketPriorityConfigRepository) Take(db *gorm.DB, where ...interface{}) *models.TicketPriorityConfig {
|
||||
ret := &models.TicketPriorityConfig{}
|
||||
if err := db.Take(ret, where...).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketPriorityConfigRepository) Find(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketPriorityConfig) {
|
||||
cnd.Find(db, &list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketPriorityConfigRepository) FindOne(db *gorm.DB, cnd *sqls.Cnd) *models.TicketPriorityConfig {
|
||||
ret := &models.TicketPriorityConfig{}
|
||||
if err := cnd.FindOne(db, ret); err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketPriorityConfigRepository) FindPageByParams(db *gorm.DB, queryParams *params.QueryParams) (list []models.TicketPriorityConfig, paging *sqls.Paging) {
|
||||
return r.FindPageByCnd(db, &queryParams.Cnd)
|
||||
}
|
||||
|
||||
func (r *ticketPriorityConfigRepository) FindPageByCnd(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketPriorityConfig, paging *sqls.Paging) {
|
||||
cnd.Find(db, &list)
|
||||
count := cnd.Count(db, &models.TicketPriorityConfig{})
|
||||
paging = &sqls.Paging{Page: cnd.Paging.Page, Limit: cnd.Paging.Limit, Total: count}
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketPriorityConfigRepository) Count(db *gorm.DB, cnd *sqls.Cnd) int64 {
|
||||
return cnd.Count(db, &models.TicketPriorityConfig{})
|
||||
}
|
||||
|
||||
func (r *ticketPriorityConfigRepository) Create(db *gorm.DB, t *models.TicketPriorityConfig) error {
|
||||
return db.Create(t).Error
|
||||
}
|
||||
|
||||
func (r *ticketPriorityConfigRepository) Update(db *gorm.DB, t *models.TicketPriorityConfig) error {
|
||||
return db.Save(t).Error
|
||||
}
|
||||
|
||||
func (r *ticketPriorityConfigRepository) Updates(db *gorm.DB, id int64, columns map[string]any) error {
|
||||
return db.Model(&models.TicketPriorityConfig{}).Where("id = ?", id).Updates(columns).Error
|
||||
}
|
||||
|
||||
func (r *ticketPriorityConfigRepository) UpdateColumn(db *gorm.DB, id int64, name string, value any) error {
|
||||
return db.Model(&models.TicketPriorityConfig{}).Where("id = ?", id).UpdateColumn(name, value).Error
|
||||
}
|
||||
|
||||
func (r *ticketPriorityConfigRepository) Delete(db *gorm.DB, id int64) error {
|
||||
return db.Delete(&models.TicketPriorityConfig{}, "id = ?", id).Error
|
||||
}
|
||||
@@ -0,0 +1,101 @@
|
||||
package repositories
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
"gorm.io/gorm"
|
||||
)
|
||||
|
||||
var TicketProgressRepository = newTicketProgressRepository()
|
||||
|
||||
func newTicketProgressRepository() *ticketProgressRepository {
|
||||
return &ticketProgressRepository{}
|
||||
}
|
||||
|
||||
type ticketProgressRepository struct {
|
||||
}
|
||||
|
||||
func (r *ticketProgressRepository) Get(db *gorm.DB, id int64) *models.TicketProgress {
|
||||
ret := &models.TicketProgress{}
|
||||
if err := db.First(ret, "id = ?", id).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketProgressRepository) Take(db *gorm.DB, where ...any) *models.TicketProgress {
|
||||
ret := &models.TicketProgress{}
|
||||
if err := db.Take(ret, where...).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketProgressRepository) Find(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketProgress) {
|
||||
cnd.Find(db, &list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketProgressRepository) FindOne(db *gorm.DB, cnd *sqls.Cnd) *models.TicketProgress {
|
||||
ret := &models.TicketProgress{}
|
||||
if err := cnd.FindOne(db, &ret); err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketProgressRepository) FindPageByParams(db *gorm.DB, params *params.QueryParams) (list []models.TicketProgress, paging *sqls.Paging) {
|
||||
return r.FindPageByCnd(db, ¶ms.Cnd)
|
||||
}
|
||||
|
||||
func (r *ticketProgressRepository) FindPageByCnd(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketProgress, paging *sqls.Paging) {
|
||||
cnd.Find(db, &list)
|
||||
count := cnd.Count(db, &models.TicketProgress{})
|
||||
|
||||
paging = &sqls.Paging{
|
||||
Page: cnd.Paging.Page,
|
||||
Limit: cnd.Paging.Limit,
|
||||
Total: count,
|
||||
}
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketProgressRepository) FindBySql(db *gorm.DB, sqlStr string, paramArr ...any) (list []models.TicketProgress) {
|
||||
db.Raw(sqlStr, paramArr...).Scan(&list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketProgressRepository) CountBySql(db *gorm.DB, sqlStr string, paramArr ...any) (count int64) {
|
||||
db.Raw(sqlStr, paramArr...).Count(&count)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketProgressRepository) Count(db *gorm.DB, cnd *sqls.Cnd) int64 {
|
||||
return cnd.Count(db, &models.TicketProgress{})
|
||||
}
|
||||
|
||||
func (r *ticketProgressRepository) Create(db *gorm.DB, t *models.TicketProgress) (err error) {
|
||||
err = db.Create(t).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketProgressRepository) Update(db *gorm.DB, t *models.TicketProgress) (err error) {
|
||||
err = db.Save(t).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketProgressRepository) Updates(db *gorm.DB, id int64, columns map[string]any) (err error) {
|
||||
err = db.Model(&models.TicketProgress{}).Where("id = ?", id).Updates(columns).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketProgressRepository) UpdateColumn(db *gorm.DB, id int64, name string, value any) (err error) {
|
||||
err = db.Model(&models.TicketProgress{}).Where("id = ?", id).UpdateColumn(name, value).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketProgressRepository) Delete(db *gorm.DB, id int64) {
|
||||
db.Delete(&models.TicketProgress{}, "id = ?", id)
|
||||
}
|
||||
@@ -1,106 +0,0 @@
|
||||
package repositories
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
"gorm.io/gorm"
|
||||
)
|
||||
|
||||
var TicketRelationRepository = newTicketRelationRepository()
|
||||
|
||||
func newTicketRelationRepository() *ticketRelationRepository {
|
||||
return &ticketRelationRepository{}
|
||||
}
|
||||
|
||||
type ticketRelationRepository struct {
|
||||
}
|
||||
|
||||
func (r *ticketRelationRepository) Get(db *gorm.DB, id int64) *models.TicketRelation {
|
||||
ret := &models.TicketRelation{}
|
||||
if err := db.First(ret, "id = ?", id).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketRelationRepository) Take(db *gorm.DB, where ...interface{}) *models.TicketRelation {
|
||||
ret := &models.TicketRelation{}
|
||||
if err := db.Take(ret, where...).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketRelationRepository) Find(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketRelation) {
|
||||
cnd.Find(db, &list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketRelationRepository) FindOne(db *gorm.DB, cnd *sqls.Cnd) *models.TicketRelation {
|
||||
ret := &models.TicketRelation{}
|
||||
if err := cnd.FindOne(db, &ret); err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketRelationRepository) FindPageByParams(db *gorm.DB, params *params.QueryParams) (list []models.TicketRelation, paging *sqls.Paging) {
|
||||
return r.FindPageByCnd(db, ¶ms.Cnd)
|
||||
}
|
||||
|
||||
func (r *ticketRelationRepository) FindPageByCnd(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketRelation, paging *sqls.Paging) {
|
||||
cnd.Find(db, &list)
|
||||
count := cnd.Count(db, &models.TicketRelation{})
|
||||
|
||||
paging = &sqls.Paging{
|
||||
Page: cnd.Paging.Page,
|
||||
Limit: cnd.Paging.Limit,
|
||||
Total: count,
|
||||
}
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketRelationRepository) FindBySql(db *gorm.DB, sqlStr string, paramArr ...interface{}) (list []models.TicketRelation) {
|
||||
db.Raw(sqlStr, paramArr...).Scan(&list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketRelationRepository) CountBySql(db *gorm.DB, sqlStr string, paramArr ...interface{}) (count int64) {
|
||||
db.Raw(sqlStr, paramArr...).Count(&count)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketRelationRepository) Count(db *gorm.DB, cnd *sqls.Cnd) int64 {
|
||||
return cnd.Count(db, &models.TicketRelation{})
|
||||
}
|
||||
|
||||
func (r *ticketRelationRepository) Create(db *gorm.DB, t *models.TicketRelation) (err error) {
|
||||
err = db.Create(t).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketRelationRepository) Update(db *gorm.DB, t *models.TicketRelation) (err error) {
|
||||
err = db.Save(t).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketRelationRepository) Updates(db *gorm.DB, id int64, columns map[string]interface{}) (err error) {
|
||||
err = db.Model(&models.TicketRelation{}).Where("id = ?", id).Updates(columns).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketRelationRepository) UpdateColumn(db *gorm.DB, id int64, name string, value interface{}) (err error) {
|
||||
err = db.Model(&models.TicketRelation{}).Where("id = ?", id).UpdateColumn(name, value).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketRelationRepository) Delete(db *gorm.DB, id int64) {
|
||||
db.Delete(&models.TicketRelation{}, "id = ?", id)
|
||||
}
|
||||
|
||||
func (r *ticketRelationRepository) DeleteByTicketRelation(db *gorm.DB, ticketID, relatedTicketID int64, relationType string) error {
|
||||
return db.Where("ticket_id = ? AND related_ticket_id = ? AND relation_type = ?", ticketID, relatedTicketID, relationType).
|
||||
Delete(&models.TicketRelation{}).Error
|
||||
}
|
||||
@@ -1,81 +0,0 @@
|
||||
package repositories
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
"gorm.io/gorm"
|
||||
)
|
||||
|
||||
var TicketResolutionCodeRepository = newTicketResolutionCodeRepository()
|
||||
|
||||
func newTicketResolutionCodeRepository() *ticketResolutionCodeRepository {
|
||||
return &ticketResolutionCodeRepository{}
|
||||
}
|
||||
|
||||
type ticketResolutionCodeRepository struct{}
|
||||
|
||||
func (r *ticketResolutionCodeRepository) Get(db *gorm.DB, id int64) *models.TicketResolutionCode {
|
||||
ret := &models.TicketResolutionCode{}
|
||||
if err := db.First(ret, "id = ?", id).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketResolutionCodeRepository) Take(db *gorm.DB, where ...interface{}) *models.TicketResolutionCode {
|
||||
ret := &models.TicketResolutionCode{}
|
||||
if err := db.Take(ret, where...).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketResolutionCodeRepository) Find(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketResolutionCode) {
|
||||
cnd.Find(db, &list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketResolutionCodeRepository) FindOne(db *gorm.DB, cnd *sqls.Cnd) *models.TicketResolutionCode {
|
||||
ret := &models.TicketResolutionCode{}
|
||||
if err := cnd.FindOne(db, &ret); err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketResolutionCodeRepository) FindPageByParams(db *gorm.DB, params *params.QueryParams) (list []models.TicketResolutionCode, paging *sqls.Paging) {
|
||||
return r.FindPageByCnd(db, ¶ms.Cnd)
|
||||
}
|
||||
|
||||
func (r *ticketResolutionCodeRepository) FindPageByCnd(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketResolutionCode, paging *sqls.Paging) {
|
||||
cnd.Find(db, &list)
|
||||
count := cnd.Count(db, &models.TicketResolutionCode{})
|
||||
paging = &sqls.Paging{Page: cnd.Paging.Page, Limit: cnd.Paging.Limit, Total: count}
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketResolutionCodeRepository) Count(db *gorm.DB, cnd *sqls.Cnd) int64 {
|
||||
return cnd.Count(db, &models.TicketResolutionCode{})
|
||||
}
|
||||
|
||||
func (r *ticketResolutionCodeRepository) Create(db *gorm.DB, t *models.TicketResolutionCode) error {
|
||||
return db.Create(t).Error
|
||||
}
|
||||
|
||||
func (r *ticketResolutionCodeRepository) Update(db *gorm.DB, t *models.TicketResolutionCode) error {
|
||||
return db.Save(t).Error
|
||||
}
|
||||
|
||||
func (r *ticketResolutionCodeRepository) Updates(db *gorm.DB, id int64, columns map[string]interface{}) error {
|
||||
return db.Model(&models.TicketResolutionCode{}).Where("id = ?", id).Updates(columns).Error
|
||||
}
|
||||
|
||||
func (r *ticketResolutionCodeRepository) UpdateColumn(db *gorm.DB, id int64, name string, value interface{}) error {
|
||||
return db.Model(&models.TicketResolutionCode{}).Where("id = ?", id).UpdateColumn(name, value).Error
|
||||
}
|
||||
|
||||
func (r *ticketResolutionCodeRepository) Delete(db *gorm.DB, id int64) {
|
||||
db.Delete(&models.TicketResolutionCode{}, "id = ?", id)
|
||||
}
|
||||
@@ -1,109 +0,0 @@
|
||||
package repositories
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
"gorm.io/gorm"
|
||||
)
|
||||
|
||||
var TicketSLARecordRepository = newTicketSLARecordRepository()
|
||||
|
||||
func newTicketSLARecordRepository() *ticketSLARecordRepository {
|
||||
return &ticketSLARecordRepository{}
|
||||
}
|
||||
|
||||
type ticketSLARecordRepository struct {
|
||||
}
|
||||
|
||||
func (r *ticketSLARecordRepository) TakeByTicketIDAndType(db *gorm.DB, ticketID int64, slaType string) *models.TicketSLARecord {
|
||||
ret := &models.TicketSLARecord{}
|
||||
if err := db.Take(ret, "ticket_id = ? AND sla_type = ?", ticketID, slaType).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketSLARecordRepository) Get(db *gorm.DB, id int64) *models.TicketSLARecord {
|
||||
ret := &models.TicketSLARecord{}
|
||||
if err := db.First(ret, "id = ?", id).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketSLARecordRepository) Take(db *gorm.DB, where ...interface{}) *models.TicketSLARecord {
|
||||
ret := &models.TicketSLARecord{}
|
||||
if err := db.Take(ret, where...).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketSLARecordRepository) Find(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketSLARecord) {
|
||||
cnd.Find(db, &list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketSLARecordRepository) FindOne(db *gorm.DB, cnd *sqls.Cnd) *models.TicketSLARecord {
|
||||
ret := &models.TicketSLARecord{}
|
||||
if err := cnd.FindOne(db, &ret); err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketSLARecordRepository) FindPageByParams(db *gorm.DB, params *params.QueryParams) (list []models.TicketSLARecord, paging *sqls.Paging) {
|
||||
return r.FindPageByCnd(db, ¶ms.Cnd)
|
||||
}
|
||||
|
||||
func (r *ticketSLARecordRepository) FindPageByCnd(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketSLARecord, paging *sqls.Paging) {
|
||||
cnd.Find(db, &list)
|
||||
count := cnd.Count(db, &models.TicketSLARecord{})
|
||||
|
||||
paging = &sqls.Paging{
|
||||
Page: cnd.Paging.Page,
|
||||
Limit: cnd.Paging.Limit,
|
||||
Total: count,
|
||||
}
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketSLARecordRepository) FindBySql(db *gorm.DB, sqlStr string, paramArr ...interface{}) (list []models.TicketSLARecord) {
|
||||
db.Raw(sqlStr, paramArr...).Scan(&list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketSLARecordRepository) CountBySql(db *gorm.DB, sqlStr string, paramArr ...interface{}) (count int64) {
|
||||
db.Raw(sqlStr, paramArr...).Count(&count)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketSLARecordRepository) Count(db *gorm.DB, cnd *sqls.Cnd) int64 {
|
||||
return cnd.Count(db, &models.TicketSLARecord{})
|
||||
}
|
||||
|
||||
func (r *ticketSLARecordRepository) Create(db *gorm.DB, t *models.TicketSLARecord) (err error) {
|
||||
err = db.Create(t).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketSLARecordRepository) Update(db *gorm.DB, t *models.TicketSLARecord) (err error) {
|
||||
err = db.Save(t).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketSLARecordRepository) Updates(db *gorm.DB, id int64, columns map[string]interface{}) (err error) {
|
||||
err = db.Model(&models.TicketSLARecord{}).Where("id = ?", id).Updates(columns).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketSLARecordRepository) UpdateColumn(db *gorm.DB, id int64, name string, value interface{}) (err error) {
|
||||
err = db.Model(&models.TicketSLARecord{}).Where("id = ?", id).UpdateColumn(name, value).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketSLARecordRepository) Delete(db *gorm.DB, id int64) {
|
||||
db.Delete(&models.TicketSLARecord{}, "id = ?", id)
|
||||
}
|
||||
@@ -25,7 +25,7 @@ func (r *ticketViewRepository) Get(db *gorm.DB, id int64) *models.TicketView {
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketViewRepository) Take(db *gorm.DB, where ...interface{}) *models.TicketView {
|
||||
func (r *ticketViewRepository) Take(db *gorm.DB, where ...any) *models.TicketView {
|
||||
ret := &models.TicketView{}
|
||||
if err := db.Take(ret, where...).Error; err != nil {
|
||||
return nil
|
||||
@@ -74,10 +74,10 @@ func (r *ticketViewRepository) Update(db *gorm.DB, t *models.TicketView) error {
|
||||
return db.Save(t).Error
|
||||
}
|
||||
|
||||
func (r *ticketViewRepository) Updates(db *gorm.DB, id int64, columns map[string]interface{}) error {
|
||||
func (r *ticketViewRepository) Updates(db *gorm.DB, id int64, columns map[string]any) error {
|
||||
return db.Model(&models.TicketView{}).Where("id = ?", id).Updates(columns).Error
|
||||
}
|
||||
|
||||
func (r *ticketViewRepository) Delete(db *gorm.DB, id int64) {
|
||||
db.Delete(&models.TicketView{}, "id = ?", id)
|
||||
func (r *ticketViewRepository) Delete(db *gorm.DB, id int64) error {
|
||||
return db.Delete(&models.TicketView{}, "id = ?", id).Error
|
||||
}
|
||||
|
||||
@@ -1,109 +0,0 @@
|
||||
package repositories
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
"gorm.io/gorm"
|
||||
)
|
||||
|
||||
var TicketWatcherRepository = newTicketWatcherRepository()
|
||||
|
||||
func newTicketWatcherRepository() *ticketWatcherRepository {
|
||||
return &ticketWatcherRepository{}
|
||||
}
|
||||
|
||||
type ticketWatcherRepository struct {
|
||||
}
|
||||
|
||||
func (r *ticketWatcherRepository) TakeByTicketIDAndUserID(db *gorm.DB, ticketID, userID int64) *models.TicketWatcher {
|
||||
ret := &models.TicketWatcher{}
|
||||
if err := db.Take(ret, "ticket_id = ? AND user_id = ?", ticketID, userID).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketWatcherRepository) Get(db *gorm.DB, id int64) *models.TicketWatcher {
|
||||
ret := &models.TicketWatcher{}
|
||||
if err := db.First(ret, "id = ?", id).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketWatcherRepository) Take(db *gorm.DB, where ...interface{}) *models.TicketWatcher {
|
||||
ret := &models.TicketWatcher{}
|
||||
if err := db.Take(ret, where...).Error; err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketWatcherRepository) Find(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketWatcher) {
|
||||
cnd.Find(db, &list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketWatcherRepository) FindOne(db *gorm.DB, cnd *sqls.Cnd) *models.TicketWatcher {
|
||||
ret := &models.TicketWatcher{}
|
||||
if err := cnd.FindOne(db, &ret); err != nil {
|
||||
return nil
|
||||
}
|
||||
return ret
|
||||
}
|
||||
|
||||
func (r *ticketWatcherRepository) FindPageByParams(db *gorm.DB, params *params.QueryParams) (list []models.TicketWatcher, paging *sqls.Paging) {
|
||||
return r.FindPageByCnd(db, ¶ms.Cnd)
|
||||
}
|
||||
|
||||
func (r *ticketWatcherRepository) FindPageByCnd(db *gorm.DB, cnd *sqls.Cnd) (list []models.TicketWatcher, paging *sqls.Paging) {
|
||||
cnd.Find(db, &list)
|
||||
count := cnd.Count(db, &models.TicketWatcher{})
|
||||
|
||||
paging = &sqls.Paging{
|
||||
Page: cnd.Paging.Page,
|
||||
Limit: cnd.Paging.Limit,
|
||||
Total: count,
|
||||
}
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketWatcherRepository) FindBySql(db *gorm.DB, sqlStr string, paramArr ...interface{}) (list []models.TicketWatcher) {
|
||||
db.Raw(sqlStr, paramArr...).Scan(&list)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketWatcherRepository) CountBySql(db *gorm.DB, sqlStr string, paramArr ...interface{}) (count int64) {
|
||||
db.Raw(sqlStr, paramArr...).Count(&count)
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketWatcherRepository) Count(db *gorm.DB, cnd *sqls.Cnd) int64 {
|
||||
return cnd.Count(db, &models.TicketWatcher{})
|
||||
}
|
||||
|
||||
func (r *ticketWatcherRepository) Create(db *gorm.DB, t *models.TicketWatcher) (err error) {
|
||||
err = db.Create(t).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketWatcherRepository) Update(db *gorm.DB, t *models.TicketWatcher) (err error) {
|
||||
err = db.Save(t).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketWatcherRepository) Updates(db *gorm.DB, id int64, columns map[string]interface{}) (err error) {
|
||||
err = db.Model(&models.TicketWatcher{}).Where("id = ?", id).Updates(columns).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketWatcherRepository) UpdateColumn(db *gorm.DB, id int64, name string, value interface{}) (err error) {
|
||||
err = db.Model(&models.TicketWatcher{}).Where("id = ?", id).UpdateColumn(name, value).Error
|
||||
return
|
||||
}
|
||||
|
||||
func (r *ticketWatcherRepository) Delete(db *gorm.DB, id int64) {
|
||||
db.Delete(&models.TicketWatcher{}, "id = ?", id)
|
||||
}
|
||||
@@ -28,17 +28,6 @@ func Init() {
|
||||
}
|
||||
})
|
||||
|
||||
addFunc(c, "@every 1m", func() {
|
||||
count, err := services.TicketService.ScanAndMarkBreachedSLAs(200)
|
||||
if err != nil {
|
||||
slog.Warn("scan breached ticket slas failed", "error", err)
|
||||
return
|
||||
}
|
||||
if count > 0 {
|
||||
slog.Info("ticket sla breached scan completed", "breachedCount", count)
|
||||
}
|
||||
})
|
||||
|
||||
c.Start()
|
||||
}
|
||||
|
||||
|
||||
@@ -45,7 +45,7 @@ func handleTicketAssignedInAppNotification(ctx context.Context, event events.Tic
|
||||
NotificationType: "ticket_assigned",
|
||||
BizType: "ticket",
|
||||
BizID: ticket.ID,
|
||||
ActionURL: fmt.Sprintf("/dashboard/tickets/%d", ticket.ID),
|
||||
ActionURL: fmt.Sprintf("/dashboard/tickets?ticketId=%d", ticket.ID),
|
||||
})
|
||||
if err != nil {
|
||||
slog.Error("create ticket assigned in-app notification failed", "error", err, "ticketId", event.TicketID, "toUserId", event.ToUserID)
|
||||
|
||||
@@ -23,7 +23,7 @@ func TestTicketAssignedInAppNotification(t *testing.T) {
|
||||
TicketNo: "TK202604280001",
|
||||
Title: "退款处理",
|
||||
Source: enums.TicketSourceManual,
|
||||
Status: enums.TicketStatusOpen,
|
||||
Status: enums.TicketStatusPending,
|
||||
CurrentAssigneeID: 11,
|
||||
AuditFields: models.AuditFields{
|
||||
CreatedAt: time.Now(),
|
||||
@@ -52,7 +52,7 @@ func TestTicketAssignedInAppNotification(t *testing.T) {
|
||||
if got.NotificationType != "ticket_assigned" || got.BizType != "ticket" || got.BizID != ticket.ID {
|
||||
t.Fatalf("unexpected notification: %+v", got)
|
||||
}
|
||||
if got.ActionURL != "/dashboard/tickets/1" {
|
||||
if got.ActionURL != "/dashboard/tickets?ticketId=1" {
|
||||
t.Fatalf("unexpected action url: %q", got.ActionURL)
|
||||
}
|
||||
}
|
||||
|
||||
@@ -1,54 +0,0 @@
|
||||
package services
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
"cs-agent/internal/repositories"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
)
|
||||
|
||||
var TicketCollaboratorService = newTicketCollaboratorService()
|
||||
|
||||
func newTicketCollaboratorService() *ticketCollaboratorService {
|
||||
return &ticketCollaboratorService{}
|
||||
}
|
||||
|
||||
type ticketCollaboratorService struct {
|
||||
}
|
||||
|
||||
func (s *ticketCollaboratorService) Get(id int64) *models.TicketCollaborator {
|
||||
return repositories.TicketCollaboratorRepository.Get(sqls.DB(), id)
|
||||
}
|
||||
|
||||
func (s *ticketCollaboratorService) Take(where ...interface{}) *models.TicketCollaborator {
|
||||
return repositories.TicketCollaboratorRepository.Take(sqls.DB(), where...)
|
||||
}
|
||||
|
||||
func (s *ticketCollaboratorService) Find(cnd *sqls.Cnd) []models.TicketCollaborator {
|
||||
return repositories.TicketCollaboratorRepository.Find(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketCollaboratorService) FindOne(cnd *sqls.Cnd) *models.TicketCollaborator {
|
||||
return repositories.TicketCollaboratorRepository.FindOne(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketCollaboratorService) FindPageByParams(params *params.QueryParams) (list []models.TicketCollaborator, paging *sqls.Paging) {
|
||||
return repositories.TicketCollaboratorRepository.FindPageByParams(sqls.DB(), params)
|
||||
}
|
||||
|
||||
func (s *ticketCollaboratorService) FindPageByCnd(cnd *sqls.Cnd) (list []models.TicketCollaborator, paging *sqls.Paging) {
|
||||
return repositories.TicketCollaboratorRepository.FindPageByCnd(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketCollaboratorService) Count(cnd *sqls.Cnd) int64 {
|
||||
return repositories.TicketCollaboratorRepository.Count(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketCollaboratorService) Create(t *models.TicketCollaborator) error {
|
||||
return repositories.TicketCollaboratorRepository.Create(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketCollaboratorService) Delete(id int64) {
|
||||
repositories.TicketCollaboratorRepository.Delete(sqls.DB(), id)
|
||||
}
|
||||
@@ -1,67 +0,0 @@
|
||||
package services
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
"cs-agent/internal/repositories"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
)
|
||||
|
||||
var TicketCommentService = newTicketCommentService()
|
||||
|
||||
func newTicketCommentService() *ticketCommentService {
|
||||
return &ticketCommentService{}
|
||||
}
|
||||
|
||||
type ticketCommentService struct {
|
||||
}
|
||||
|
||||
func (s *ticketCommentService) Get(id int64) *models.TicketComment {
|
||||
return repositories.TicketCommentRepository.Get(sqls.DB(), id)
|
||||
}
|
||||
|
||||
func (s *ticketCommentService) Take(where ...interface{}) *models.TicketComment {
|
||||
return repositories.TicketCommentRepository.Take(sqls.DB(), where...)
|
||||
}
|
||||
|
||||
func (s *ticketCommentService) Find(cnd *sqls.Cnd) []models.TicketComment {
|
||||
return repositories.TicketCommentRepository.Find(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketCommentService) FindOne(cnd *sqls.Cnd) *models.TicketComment {
|
||||
return repositories.TicketCommentRepository.FindOne(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketCommentService) FindPageByParams(params *params.QueryParams) (list []models.TicketComment, paging *sqls.Paging) {
|
||||
return repositories.TicketCommentRepository.FindPageByParams(sqls.DB(), params)
|
||||
}
|
||||
|
||||
func (s *ticketCommentService) FindPageByCnd(cnd *sqls.Cnd) (list []models.TicketComment, paging *sqls.Paging) {
|
||||
return repositories.TicketCommentRepository.FindPageByCnd(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketCommentService) Count(cnd *sqls.Cnd) int64 {
|
||||
return repositories.TicketCommentRepository.Count(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketCommentService) Create(t *models.TicketComment) error {
|
||||
return repositories.TicketCommentRepository.Create(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketCommentService) Update(t *models.TicketComment) error {
|
||||
return repositories.TicketCommentRepository.Update(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketCommentService) Updates(id int64, columns map[string]interface{}) error {
|
||||
return repositories.TicketCommentRepository.Updates(sqls.DB(), id, columns)
|
||||
}
|
||||
|
||||
func (s *ticketCommentService) UpdateColumn(id int64, name string, value interface{}) error {
|
||||
return repositories.TicketCommentRepository.UpdateColumn(sqls.DB(), id, name, value)
|
||||
}
|
||||
|
||||
func (s *ticketCommentService) Delete(id int64) {
|
||||
repositories.TicketCommentRepository.Delete(sqls.DB(), id)
|
||||
}
|
||||
|
||||
@@ -1,67 +0,0 @@
|
||||
package services
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
"cs-agent/internal/repositories"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
)
|
||||
|
||||
var TicketEventLogService = newTicketEventLogService()
|
||||
|
||||
func newTicketEventLogService() *ticketEventLogService {
|
||||
return &ticketEventLogService{}
|
||||
}
|
||||
|
||||
type ticketEventLogService struct {
|
||||
}
|
||||
|
||||
func (s *ticketEventLogService) Get(id int64) *models.TicketEventLog {
|
||||
return repositories.TicketEventLogRepository.Get(sqls.DB(), id)
|
||||
}
|
||||
|
||||
func (s *ticketEventLogService) Take(where ...interface{}) *models.TicketEventLog {
|
||||
return repositories.TicketEventLogRepository.Take(sqls.DB(), where...)
|
||||
}
|
||||
|
||||
func (s *ticketEventLogService) Find(cnd *sqls.Cnd) []models.TicketEventLog {
|
||||
return repositories.TicketEventLogRepository.Find(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketEventLogService) FindOne(cnd *sqls.Cnd) *models.TicketEventLog {
|
||||
return repositories.TicketEventLogRepository.FindOne(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketEventLogService) FindPageByParams(params *params.QueryParams) (list []models.TicketEventLog, paging *sqls.Paging) {
|
||||
return repositories.TicketEventLogRepository.FindPageByParams(sqls.DB(), params)
|
||||
}
|
||||
|
||||
func (s *ticketEventLogService) FindPageByCnd(cnd *sqls.Cnd) (list []models.TicketEventLog, paging *sqls.Paging) {
|
||||
return repositories.TicketEventLogRepository.FindPageByCnd(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketEventLogService) Count(cnd *sqls.Cnd) int64 {
|
||||
return repositories.TicketEventLogRepository.Count(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketEventLogService) Create(t *models.TicketEventLog) error {
|
||||
return repositories.TicketEventLogRepository.Create(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketEventLogService) Update(t *models.TicketEventLog) error {
|
||||
return repositories.TicketEventLogRepository.Update(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketEventLogService) Updates(id int64, columns map[string]interface{}) error {
|
||||
return repositories.TicketEventLogRepository.Updates(sqls.DB(), id, columns)
|
||||
}
|
||||
|
||||
func (s *ticketEventLogService) UpdateColumn(id int64, name string, value interface{}) error {
|
||||
return repositories.TicketEventLogRepository.UpdateColumn(sqls.DB(), id, name, value)
|
||||
}
|
||||
|
||||
func (s *ticketEventLogService) Delete(id int64) {
|
||||
repositories.TicketEventLogRepository.Delete(sqls.DB(), id)
|
||||
}
|
||||
|
||||
@@ -1,46 +0,0 @@
|
||||
package services
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
"cs-agent/internal/repositories"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
)
|
||||
|
||||
var TicketMentionService = newTicketMentionService()
|
||||
|
||||
func newTicketMentionService() *ticketMentionService {
|
||||
return &ticketMentionService{}
|
||||
}
|
||||
|
||||
type ticketMentionService struct {
|
||||
}
|
||||
|
||||
func (s *ticketMentionService) Get(id int64) *models.TicketMention {
|
||||
return repositories.TicketMentionRepository.Get(sqls.DB(), id)
|
||||
}
|
||||
|
||||
func (s *ticketMentionService) Take(where ...interface{}) *models.TicketMention {
|
||||
return repositories.TicketMentionRepository.Take(sqls.DB(), where...)
|
||||
}
|
||||
|
||||
func (s *ticketMentionService) Find(cnd *sqls.Cnd) []models.TicketMention {
|
||||
return repositories.TicketMentionRepository.Find(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketMentionService) FindOne(cnd *sqls.Cnd) *models.TicketMention {
|
||||
return repositories.TicketMentionRepository.FindOne(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketMentionService) FindPageByParams(params *params.QueryParams) (list []models.TicketMention, paging *sqls.Paging) {
|
||||
return repositories.TicketMentionRepository.FindPageByParams(sqls.DB(), params)
|
||||
}
|
||||
|
||||
func (s *ticketMentionService) FindPageByCnd(cnd *sqls.Cnd) (list []models.TicketMention, paging *sqls.Paging) {
|
||||
return repositories.TicketMentionRepository.FindPageByCnd(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketMentionService) Count(cnd *sqls.Cnd) int64 {
|
||||
return repositories.TicketMentionRepository.Count(sqls.DB(), cnd)
|
||||
}
|
||||
@@ -0,0 +1,73 @@
|
||||
package services
|
||||
|
||||
import (
|
||||
"time"
|
||||
|
||||
"cs-agent/internal/models"
|
||||
"cs-agent/internal/repositories"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
"gorm.io/gorm"
|
||||
)
|
||||
|
||||
var TicketNoSequenceService = newTicketNoSequenceService()
|
||||
|
||||
func newTicketNoSequenceService() *ticketNoSequenceService {
|
||||
return &ticketNoSequenceService{}
|
||||
}
|
||||
|
||||
type ticketNoSequenceService struct {
|
||||
}
|
||||
|
||||
func (s *ticketNoSequenceService) Get(id int64) *models.TicketNoSequence {
|
||||
return repositories.TicketNoSequenceRepository.Get(sqls.DB(), id)
|
||||
}
|
||||
|
||||
func (s *ticketNoSequenceService) Take(where ...any) *models.TicketNoSequence {
|
||||
return repositories.TicketNoSequenceRepository.Take(sqls.DB(), where...)
|
||||
}
|
||||
|
||||
func (s *ticketNoSequenceService) Find(cnd *sqls.Cnd) []models.TicketNoSequence {
|
||||
return repositories.TicketNoSequenceRepository.Find(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketNoSequenceService) FindOne(cnd *sqls.Cnd) *models.TicketNoSequence {
|
||||
return repositories.TicketNoSequenceRepository.FindOne(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketNoSequenceService) FindPageByParams(params *params.QueryParams) (list []models.TicketNoSequence, paging *sqls.Paging) {
|
||||
return repositories.TicketNoSequenceRepository.FindPageByParams(sqls.DB(), params)
|
||||
}
|
||||
|
||||
func (s *ticketNoSequenceService) FindPageByCnd(cnd *sqls.Cnd) (list []models.TicketNoSequence, paging *sqls.Paging) {
|
||||
return repositories.TicketNoSequenceRepository.FindPageByCnd(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketNoSequenceService) Count(cnd *sqls.Cnd) int64 {
|
||||
return repositories.TicketNoSequenceRepository.Count(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketNoSequenceService) Create(t *models.TicketNoSequence) error {
|
||||
return repositories.TicketNoSequenceRepository.Create(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketNoSequenceService) Update(t *models.TicketNoSequence) error {
|
||||
return repositories.TicketNoSequenceRepository.Update(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketNoSequenceService) Updates(id int64, columns map[string]any) error {
|
||||
return repositories.TicketNoSequenceRepository.Updates(sqls.DB(), id, columns)
|
||||
}
|
||||
|
||||
func (s *ticketNoSequenceService) UpdateColumn(id int64, name string, value any) error {
|
||||
return repositories.TicketNoSequenceRepository.UpdateColumn(sqls.DB(), id, name, value)
|
||||
}
|
||||
|
||||
func (s *ticketNoSequenceService) Delete(id int64) {
|
||||
repositories.TicketNoSequenceRepository.Delete(sqls.DB(), id)
|
||||
}
|
||||
|
||||
func (s *ticketNoSequenceService) Next(db *gorm.DB, now time.Time) (string, error) {
|
||||
return TicketNoService.Next(db, now)
|
||||
}
|
||||
@@ -5,6 +5,7 @@ import (
|
||||
"cs-agent/internal/repositories"
|
||||
"fmt"
|
||||
"strings"
|
||||
"sync"
|
||||
"time"
|
||||
|
||||
"gorm.io/gorm"
|
||||
@@ -12,6 +13,8 @@ import (
|
||||
|
||||
var TicketNoService = newTicketNoService()
|
||||
|
||||
var ticketNoSQLiteMu sync.Mutex
|
||||
|
||||
func newTicketNoService() *ticketNoService {
|
||||
return &ticketNoService{}
|
||||
}
|
||||
@@ -22,9 +25,25 @@ func (s *ticketNoService) Next(tx *gorm.DB, now time.Time) (string, error) {
|
||||
if tx == nil {
|
||||
return "", fmt.Errorf("ticket number transaction is required")
|
||||
}
|
||||
if tx.Dialector.Name() == "sqlite" {
|
||||
ticketNoSQLiteMu.Lock()
|
||||
defer ticketNoSQLiteMu.Unlock()
|
||||
return s.nextWithRetry(tx, now)
|
||||
}
|
||||
return s.nextWithRetry(tx, now)
|
||||
}
|
||||
|
||||
func (s *ticketNoService) nextWithRetry(tx *gorm.DB, now time.Time) (string, error) {
|
||||
dateKey := now.Format("20060102")
|
||||
for attempt := 0; attempt < 20; attempt++ {
|
||||
current := repositories.TicketNoSequenceRepository.GetByDateKey(tx, dateKey)
|
||||
for attempt := 0; attempt < 100; attempt++ {
|
||||
current, err := repositories.TicketNoSequenceRepository.GetByDateKeyForUpdate(tx, dateKey)
|
||||
if err != nil {
|
||||
if isRetriableTicketNoError(tx, err) {
|
||||
sleepTicketNoRetry(attempt)
|
||||
continue
|
||||
}
|
||||
return "", err
|
||||
}
|
||||
if current == nil {
|
||||
item := &models.TicketNoSequence{
|
||||
DateKey: dateKey,
|
||||
@@ -36,17 +55,28 @@ func (s *ticketNoService) Next(tx *gorm.DB, now time.Time) (string, error) {
|
||||
if err == nil {
|
||||
return formatTicketNo(dateKey, 1), nil
|
||||
}
|
||||
if !isRetriableTicketNoError(err) {
|
||||
if !isRetriableTicketNoError(tx, err) {
|
||||
return "", err
|
||||
}
|
||||
time.Sleep(time.Duration(attempt+1) * 10 * time.Millisecond)
|
||||
continue
|
||||
|
||||
current, err = repositories.TicketNoSequenceRepository.GetByDateKeyForUpdate(tx, dateKey)
|
||||
if err != nil {
|
||||
if isRetriableTicketNoError(tx, err) {
|
||||
sleepTicketNoRetry(attempt)
|
||||
continue
|
||||
}
|
||||
return "", err
|
||||
}
|
||||
if current == nil {
|
||||
sleepTicketNoRetry(attempt)
|
||||
continue
|
||||
}
|
||||
}
|
||||
allocated := current.NextSeq
|
||||
ok, err := repositories.TicketNoSequenceRepository.UpdateNextSeq(tx, current.ID, current.NextSeq, current.NextSeq+1, now)
|
||||
ok, err := repositories.TicketNoSequenceRepository.UpdateNextSeq(tx, current.ID, allocated, allocated+1, now)
|
||||
if err != nil {
|
||||
if isRetriableTicketNoError(err) {
|
||||
time.Sleep(time.Duration(attempt+1) * 10 * time.Millisecond)
|
||||
if isRetriableTicketNoError(tx, err) {
|
||||
sleepTicketNoRetry(attempt)
|
||||
continue
|
||||
}
|
||||
return "", err
|
||||
@@ -54,11 +84,19 @@ func (s *ticketNoService) Next(tx *gorm.DB, now time.Time) (string, error) {
|
||||
if ok {
|
||||
return formatTicketNo(dateKey, allocated), nil
|
||||
}
|
||||
time.Sleep(time.Duration(attempt+1) * 10 * time.Millisecond)
|
||||
sleepTicketNoRetry(attempt)
|
||||
}
|
||||
return "", fmt.Errorf("failed to allocate ticket number")
|
||||
}
|
||||
|
||||
func sleepTicketNoRetry(attempt int) {
|
||||
delay := time.Duration(attempt+1) * 10 * time.Millisecond
|
||||
if delay > 200*time.Millisecond {
|
||||
delay = 200 * time.Millisecond
|
||||
}
|
||||
time.Sleep(delay)
|
||||
}
|
||||
|
||||
func formatTicketNo(dateKey string, seq int64) string {
|
||||
return fmt.Sprintf("TK%s%05d", dateKey, seq)
|
||||
}
|
||||
@@ -71,14 +109,19 @@ func isDuplicateKeyError(err error) bool {
|
||||
return strings.Contains(message, "duplicate") || strings.Contains(message, "unique") || strings.Contains(message, "constraint failed")
|
||||
}
|
||||
|
||||
func isRetriableTicketNoError(err error) bool {
|
||||
return isDuplicateKeyError(err) || isDatabaseLockedError(err)
|
||||
func isRetriableTicketNoError(tx *gorm.DB, err error) bool {
|
||||
if isDuplicateKeyError(err) {
|
||||
return true
|
||||
}
|
||||
return tx != nil && tx.Dialector.Name() == "sqlite" && isSQLiteDatabaseLockedError(err)
|
||||
}
|
||||
|
||||
func isDatabaseLockedError(err error) bool {
|
||||
func isSQLiteDatabaseLockedError(err error) bool {
|
||||
if err == nil {
|
||||
return false
|
||||
}
|
||||
message := strings.ToLower(err.Error())
|
||||
return strings.Contains(message, "database is locked") || strings.Contains(message, "database table is locked")
|
||||
return strings.Contains(message, "database is locked") ||
|
||||
strings.Contains(message, "database table is locked") ||
|
||||
strings.Contains(message, "database is busy")
|
||||
}
|
||||
|
||||
@@ -1,162 +0,0 @@
|
||||
package services
|
||||
|
||||
import (
|
||||
"strings"
|
||||
"time"
|
||||
|
||||
"cs-agent/internal/models"
|
||||
"cs-agent/internal/pkg/dto"
|
||||
"cs-agent/internal/pkg/dto/request"
|
||||
"cs-agent/internal/pkg/enums"
|
||||
"cs-agent/internal/pkg/errorsx"
|
||||
"cs-agent/internal/pkg/utils"
|
||||
"cs-agent/internal/repositories"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
)
|
||||
|
||||
var TicketPriorityConfigService = newTicketPriorityConfigService()
|
||||
|
||||
func newTicketPriorityConfigService() *ticketPriorityConfigService {
|
||||
return &ticketPriorityConfigService{}
|
||||
}
|
||||
|
||||
type ticketPriorityConfigService struct{}
|
||||
|
||||
func (s *ticketPriorityConfigService) Get(id int64) *models.TicketPriorityConfig {
|
||||
return repositories.TicketPriorityConfigRepository.Get(sqls.DB(), id)
|
||||
}
|
||||
|
||||
func (s *ticketPriorityConfigService) Take(where ...interface{}) *models.TicketPriorityConfig {
|
||||
return repositories.TicketPriorityConfigRepository.Take(sqls.DB(), where...)
|
||||
}
|
||||
|
||||
func (s *ticketPriorityConfigService) Find(cnd *sqls.Cnd) []models.TicketPriorityConfig {
|
||||
return repositories.TicketPriorityConfigRepository.Find(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketPriorityConfigService) FindOne(cnd *sqls.Cnd) *models.TicketPriorityConfig {
|
||||
return repositories.TicketPriorityConfigRepository.FindOne(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketPriorityConfigService) FindPageByParams(queryParams *params.QueryParams) (list []models.TicketPriorityConfig, paging *sqls.Paging) {
|
||||
return repositories.TicketPriorityConfigRepository.FindPageByParams(sqls.DB(), queryParams)
|
||||
}
|
||||
|
||||
func (s *ticketPriorityConfigService) FindPageByCnd(cnd *sqls.Cnd) (list []models.TicketPriorityConfig, paging *sqls.Paging) {
|
||||
return repositories.TicketPriorityConfigRepository.FindPageByCnd(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketPriorityConfigService) Create(t *models.TicketPriorityConfig) error {
|
||||
return repositories.TicketPriorityConfigRepository.Create(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketPriorityConfigService) Updates(id int64, columns map[string]any) error {
|
||||
return repositories.TicketPriorityConfigRepository.Updates(sqls.DB(), id, columns)
|
||||
}
|
||||
|
||||
func (s *ticketPriorityConfigService) GetDefaultActive() *models.TicketPriorityConfig {
|
||||
return s.FindOne(sqls.NewCnd().Eq("status", enums.StatusOk).Asc("sort_no").Asc("id"))
|
||||
}
|
||||
|
||||
func (s *ticketPriorityConfigService) CreateTicketPriorityConfig(req request.CreateTicketPriorityConfigRequest, operator *dto.AuthPrincipal) (*models.TicketPriorityConfig, error) {
|
||||
if operator == nil {
|
||||
return nil, errorsx.Unauthorized("未登录或登录已过期")
|
||||
}
|
||||
item, err := s.buildPriorityConfigModel(0, req.Name, req.FirstResponseMinutes, req.ResolutionMinutes, int(req.Status), req.Remark)
|
||||
if err != nil {
|
||||
return nil, err
|
||||
}
|
||||
item.SortNo = s.nextSortNo()
|
||||
item.AuditFields = utils.BuildAuditFields(operator)
|
||||
if err := s.Create(item); err != nil {
|
||||
return nil, err
|
||||
}
|
||||
return item, nil
|
||||
}
|
||||
|
||||
func (s *ticketPriorityConfigService) UpdateTicketPriorityConfig(req request.UpdateTicketPriorityConfigRequest, operator *dto.AuthPrincipal) error {
|
||||
if operator == nil {
|
||||
return errorsx.Unauthorized("未登录或登录已过期")
|
||||
}
|
||||
current := s.Get(req.ID)
|
||||
if current == nil || current.Status == enums.StatusDeleted {
|
||||
return errorsx.InvalidParam("工单优先级配置不存在")
|
||||
}
|
||||
item, err := s.buildPriorityConfigModel(req.ID, req.Name, req.FirstResponseMinutes, req.ResolutionMinutes, int(req.Status), req.Remark)
|
||||
if err != nil {
|
||||
return err
|
||||
}
|
||||
return s.Updates(req.ID, map[string]any{
|
||||
"name": item.Name,
|
||||
"first_response_minutes": item.FirstResponseMinutes,
|
||||
"resolution_minutes": item.ResolutionMinutes,
|
||||
"status": item.Status,
|
||||
"remark": item.Remark,
|
||||
"update_user_id": operator.UserID,
|
||||
"update_user_name": operator.Username,
|
||||
"updated_at": time.Now(),
|
||||
})
|
||||
}
|
||||
|
||||
func (s *ticketPriorityConfigService) UpdateSort(ids []int64) error {
|
||||
return sqls.WithTransaction(func(ctx *sqls.TxContext) error {
|
||||
for i, id := range ids {
|
||||
if err := repositories.TicketPriorityConfigRepository.UpdateColumn(ctx.Tx, id, "sort_no", i+1); err != nil {
|
||||
return err
|
||||
}
|
||||
}
|
||||
return nil
|
||||
})
|
||||
}
|
||||
|
||||
func (s *ticketPriorityConfigService) DeleteTicketPriorityConfig(id int64, operator *dto.AuthPrincipal) error {
|
||||
if operator == nil {
|
||||
return errorsx.Unauthorized("未登录或登录已过期")
|
||||
}
|
||||
current := s.Get(id)
|
||||
if current == nil || current.Status == enums.StatusDeleted {
|
||||
return errorsx.InvalidParam("工单优先级配置不存在")
|
||||
}
|
||||
if TicketService.Take("priority = ?", id) != nil {
|
||||
return errorsx.Forbidden("该优先级仍有关联工单，无法删除")
|
||||
}
|
||||
return s.Updates(id, map[string]any{
|
||||
"status": enums.StatusDeleted,
|
||||
"update_user_id": operator.UserID,
|
||||
"update_user_name": operator.Username,
|
||||
"updated_at": time.Now(),
|
||||
})
|
||||
}
|
||||
|
||||
func (s *ticketPriorityConfigService) buildPriorityConfigModel(id int64, name string, firstResponseMinutes, resolutionMinutes, status int, remark string) (*models.TicketPriorityConfig, error) {
|
||||
name = strings.TrimSpace(name)
|
||||
if name == "" {
|
||||
return nil, errorsx.InvalidParam("工单优先级名称不能为空")
|
||||
}
|
||||
if firstResponseMinutes <= 0 || resolutionMinutes <= 0 {
|
||||
return nil, errorsx.InvalidParam("SLA 时长必须大于 0")
|
||||
}
|
||||
if !enums.IsValidStatus(status) || status == int(enums.StatusDeleted) {
|
||||
return nil, errorsx.InvalidParam("工单优先级状态不合法")
|
||||
}
|
||||
if exists := s.Take("name = ? AND status <> ? AND id <> ?", name, enums.StatusDeleted, id); exists != nil {
|
||||
return nil, errorsx.InvalidParam("工单优先级名称已存在")
|
||||
}
|
||||
return &models.TicketPriorityConfig{
|
||||
Name: name,
|
||||
FirstResponseMinutes: firstResponseMinutes,
|
||||
ResolutionMinutes: resolutionMinutes,
|
||||
Status: enums.Status(status),
|
||||
Remark: strings.TrimSpace(remark),
|
||||
}, nil
|
||||
}
|
||||
|
||||
func (s *ticketPriorityConfigService) nextSortNo() int {
|
||||
list := s.Find(sqls.NewCnd().NotEq("status", enums.StatusDeleted).Desc("sort_no").Desc("id").Limit(1))
|
||||
if len(list) == 0 {
|
||||
return 1
|
||||
}
|
||||
return list[0].SortNo + 1
|
||||
}
|
||||
@@ -0,0 +1,66 @@
|
||||
package services
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
"cs-agent/internal/repositories"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
)
|
||||
|
||||
var TicketProgressService = newTicketProgressService()
|
||||
|
||||
func newTicketProgressService() *ticketProgressService {
|
||||
return &ticketProgressService{}
|
||||
}
|
||||
|
||||
type ticketProgressService struct {
|
||||
}
|
||||
|
||||
func (s *ticketProgressService) Get(id int64) *models.TicketProgress {
|
||||
return repositories.TicketProgressRepository.Get(sqls.DB(), id)
|
||||
}
|
||||
|
||||
func (s *ticketProgressService) Take(where ...any) *models.TicketProgress {
|
||||
return repositories.TicketProgressRepository.Take(sqls.DB(), where...)
|
||||
}
|
||||
|
||||
func (s *ticketProgressService) Find(cnd *sqls.Cnd) []models.TicketProgress {
|
||||
return repositories.TicketProgressRepository.Find(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketProgressService) FindOne(cnd *sqls.Cnd) *models.TicketProgress {
|
||||
return repositories.TicketProgressRepository.FindOne(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketProgressService) FindPageByParams(params *params.QueryParams) (list []models.TicketProgress, paging *sqls.Paging) {
|
||||
return repositories.TicketProgressRepository.FindPageByParams(sqls.DB(), params)
|
||||
}
|
||||
|
||||
func (s *ticketProgressService) FindPageByCnd(cnd *sqls.Cnd) (list []models.TicketProgress, paging *sqls.Paging) {
|
||||
return repositories.TicketProgressRepository.FindPageByCnd(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketProgressService) Count(cnd *sqls.Cnd) int64 {
|
||||
return repositories.TicketProgressRepository.Count(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketProgressService) Create(t *models.TicketProgress) error {
|
||||
return repositories.TicketProgressRepository.Create(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketProgressService) Update(t *models.TicketProgress) error {
|
||||
return repositories.TicketProgressRepository.Update(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketProgressService) Updates(id int64, columns map[string]any) error {
|
||||
return repositories.TicketProgressRepository.Updates(sqls.DB(), id, columns)
|
||||
}
|
||||
|
||||
func (s *ticketProgressService) UpdateColumn(id int64, name string, value any) error {
|
||||
return repositories.TicketProgressRepository.UpdateColumn(sqls.DB(), id, name, value)
|
||||
}
|
||||
|
||||
func (s *ticketProgressService) Delete(id int64) {
|
||||
repositories.TicketProgressRepository.Delete(sqls.DB(), id)
|
||||
}
|
||||
@@ -1,212 +0,0 @@
|
||||
package services
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
"cs-agent/internal/pkg/dto"
|
||||
"cs-agent/internal/pkg/enums"
|
||||
"cs-agent/internal/pkg/errorsx"
|
||||
"cs-agent/internal/repositories"
|
||||
"strings"
|
||||
"time"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
)
|
||||
|
||||
var TicketRelationService = newTicketRelationService()
|
||||
|
||||
func newTicketRelationService() *ticketRelationService {
|
||||
return &ticketRelationService{}
|
||||
}
|
||||
|
||||
type ticketRelationService struct {
|
||||
}
|
||||
|
||||
func (s *ticketRelationService) Get(id int64) *models.TicketRelation {
|
||||
return repositories.TicketRelationRepository.Get(sqls.DB(), id)
|
||||
}
|
||||
|
||||
func (s *ticketRelationService) Take(where ...interface{}) *models.TicketRelation {
|
||||
return repositories.TicketRelationRepository.Take(sqls.DB(), where...)
|
||||
}
|
||||
|
||||
func (s *ticketRelationService) Find(cnd *sqls.Cnd) []models.TicketRelation {
|
||||
return repositories.TicketRelationRepository.Find(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketRelationService) FindOne(cnd *sqls.Cnd) *models.TicketRelation {
|
||||
return repositories.TicketRelationRepository.FindOne(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketRelationService) FindPageByParams(params *params.QueryParams) (list []models.TicketRelation, paging *sqls.Paging) {
|
||||
return repositories.TicketRelationRepository.FindPageByParams(sqls.DB(), params)
|
||||
}
|
||||
|
||||
func (s *ticketRelationService) FindPageByCnd(cnd *sqls.Cnd) (list []models.TicketRelation, paging *sqls.Paging) {
|
||||
return repositories.TicketRelationRepository.FindPageByCnd(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketRelationService) Count(cnd *sqls.Cnd) int64 {
|
||||
return repositories.TicketRelationRepository.Count(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketRelationService) Create(t *models.TicketRelation) error {
|
||||
return repositories.TicketRelationRepository.Create(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketRelationService) Update(t *models.TicketRelation) error {
|
||||
return repositories.TicketRelationRepository.Update(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketRelationService) Updates(id int64, columns map[string]interface{}) error {
|
||||
return repositories.TicketRelationRepository.Updates(sqls.DB(), id, columns)
|
||||
}
|
||||
|
||||
func (s *ticketRelationService) UpdateColumn(id int64, name string, value interface{}) error {
|
||||
return repositories.TicketRelationRepository.UpdateColumn(sqls.DB(), id, name, value)
|
||||
}
|
||||
|
||||
func (s *ticketRelationService) Delete(id int64) {
|
||||
repositories.TicketRelationRepository.Delete(sqls.DB(), id)
|
||||
}
|
||||
|
||||
func (s *ticketRelationService) AddRelation(ticketID, relatedTicketID int64, relationType enums.TicketRelationType, operator *dto.AuthPrincipal) error {
|
||||
if operator == nil {
|
||||
return errorsx.Unauthorized("未登录或登录已过期")
|
||||
}
|
||||
if ticketID <= 0 || relatedTicketID <= 0 {
|
||||
return errorsx.InvalidParam("工单不存在")
|
||||
}
|
||||
if ticketID == relatedTicketID {
|
||||
return errorsx.InvalidParam("不能关联自己")
|
||||
}
|
||||
if !isValidTicketRelationType(relationType) {
|
||||
return errorsx.InvalidParam("关联类型不合法")
|
||||
}
|
||||
ticket := TicketService.Get(ticketID)
|
||||
if ticket == nil {
|
||||
return errorsx.InvalidParam("工单不存在")
|
||||
}
|
||||
relatedTicket := TicketService.Get(relatedTicketID)
|
||||
if relatedTicket == nil {
|
||||
return errorsx.InvalidParam("关联工单不存在")
|
||||
}
|
||||
if repositories.TicketRelationRepository.Take(sqls.DB(), "ticket_id = ? AND related_ticket_id = ? AND relation_type = ?", ticketID, relatedTicketID, relationType) != nil {
|
||||
return errorsx.InvalidParam("该关联已存在")
|
||||
}
|
||||
now := time.Now()
|
||||
inverseType := inverseTicketRelationType(relationType)
|
||||
return sqls.WithTransaction(func(ctx *sqls.TxContext) error {
|
||||
if err := repositories.TicketRelationRepository.Create(ctx.Tx, &models.TicketRelation{
|
||||
TicketID: ticketID,
|
||||
RelatedTicketID: relatedTicketID,
|
||||
RelationType: relationType,
|
||||
CreatedAt: now,
|
||||
}); err != nil {
|
||||
return err
|
||||
}
|
||||
if repositories.TicketRelationRepository.Take(ctx.Tx, "ticket_id = ? AND related_ticket_id = ? AND relation_type = ?", relatedTicketID, ticketID, inverseType) == nil {
|
||||
if err := repositories.TicketRelationRepository.Create(ctx.Tx, &models.TicketRelation{
|
||||
TicketID: relatedTicketID,
|
||||
RelatedTicketID: ticketID,
|
||||
RelationType: inverseType,
|
||||
CreatedAt: now,
|
||||
}); err != nil {
|
||||
return err
|
||||
}
|
||||
}
|
||||
if err := repositories.TicketEventLogRepository.Create(ctx.Tx, &models.TicketEventLog{
|
||||
TicketID: ticketID,
|
||||
EventType: enums.TicketEventTypeUpdated,
|
||||
OperatorType: enums.IMSenderTypeAgent,
|
||||
OperatorID: operator.UserID,
|
||||
Content: "新增关联工单",
|
||||
Payload: strings.TrimSpace(string(relationType) + ":" + relatedTicket.TicketNo),
|
||||
CreatedAt: now,
|
||||
}); err != nil {
|
||||
return err
|
||||
}
|
||||
return repositories.TicketEventLogRepository.Create(ctx.Tx, &models.TicketEventLog{
|
||||
TicketID: relatedTicketID,
|
||||
EventType: enums.TicketEventTypeUpdated,
|
||||
OperatorType: enums.IMSenderTypeAgent,
|
||||
OperatorID: operator.UserID,
|
||||
Content: "新增关联工单",
|
||||
Payload: strings.TrimSpace(string(inverseType) + ":" + ticket.TicketNo),
|
||||
CreatedAt: now,
|
||||
})
|
||||
})
|
||||
}
|
||||
|
||||
func (s *ticketRelationService) DeleteRelation(ticketID, relationID int64, operator *dto.AuthPrincipal) error {
|
||||
if operator == nil {
|
||||
return errorsx.Unauthorized("未登录或登录已过期")
|
||||
}
|
||||
relation := s.Get(relationID)
|
||||
if relation == nil || relation.TicketID != ticketID {
|
||||
return errorsx.InvalidParam("关联关系不存在")
|
||||
}
|
||||
ticket := TicketService.Get(relation.TicketID)
|
||||
relatedTicket := TicketService.Get(relation.RelatedTicketID)
|
||||
now := time.Now()
|
||||
return sqls.WithTransaction(func(ctx *sqls.TxContext) error {
|
||||
if err := repositories.TicketRelationRepository.DeleteByTicketRelation(ctx.Tx, relation.TicketID, relation.RelatedTicketID, string(relation.RelationType)); err != nil {
|
||||
return err
|
||||
}
|
||||
if err := repositories.TicketRelationRepository.DeleteByTicketRelation(ctx.Tx, relation.RelatedTicketID, relation.TicketID, string(inverseTicketRelationType(relation.RelationType))); err != nil {
|
||||
return err
|
||||
}
|
||||
if ticket != nil {
|
||||
if err := repositories.TicketEventLogRepository.Create(ctx.Tx, &models.TicketEventLog{
|
||||
TicketID: ticket.ID,
|
||||
EventType: enums.TicketEventTypeUpdated,
|
||||
OperatorType: enums.IMSenderTypeAgent,
|
||||
OperatorID: operator.UserID,
|
||||
Content: "移除关联工单",
|
||||
Payload: strings.TrimSpace(string(relation.RelationType) + ":" + relationTicketNo(relatedTicket)),
|
||||
CreatedAt: now,
|
||||
}); err != nil {
|
||||
return err
|
||||
}
|
||||
}
|
||||
if relatedTicket != nil {
|
||||
return repositories.TicketEventLogRepository.Create(ctx.Tx, &models.TicketEventLog{
|
||||
TicketID: relatedTicket.ID,
|
||||
EventType: enums.TicketEventTypeUpdated,
|
||||
OperatorType: enums.IMSenderTypeAgent,
|
||||
OperatorID: operator.UserID,
|
||||
Content: "移除关联工单",
|
||||
Payload: strings.TrimSpace(string(inverseTicketRelationType(relation.RelationType)) + ":" + relationTicketNo(ticket)),
|
||||
CreatedAt: now,
|
||||
})
|
||||
}
|
||||
return nil
|
||||
})
|
||||
}
|
||||
|
||||
func isValidTicketRelationType(relationType enums.TicketRelationType) bool {
|
||||
switch relationType {
|
||||
case enums.TicketRelationTypeDuplicate, enums.TicketRelationTypeRelated, enums.TicketRelationTypeParent, enums.TicketRelationTypeChild:
|
||||
return true
|
||||
default:
|
||||
return false
|
||||
}
|
||||
}
|
||||
|
||||
func inverseTicketRelationType(relationType enums.TicketRelationType) enums.TicketRelationType {
|
||||
switch relationType {
|
||||
case enums.TicketRelationTypeParent:
|
||||
return enums.TicketRelationTypeChild
|
||||
case enums.TicketRelationTypeChild:
|
||||
return enums.TicketRelationTypeParent
|
||||
default:
|
||||
return relationType
|
||||
}
|
||||
}
|
||||
|
||||
func relationTicketNo(ticket *models.Ticket) string {
|
||||
if ticket == nil {
|
||||
return ""
|
||||
}
|
||||
return ticket.TicketNo
|
||||
}
|
||||
@@ -1,134 +0,0 @@
|
||||
package services
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
"cs-agent/internal/pkg/dto"
|
||||
"cs-agent/internal/pkg/dto/request"
|
||||
"cs-agent/internal/pkg/enums"
|
||||
"cs-agent/internal/pkg/errorsx"
|
||||
"cs-agent/internal/pkg/utils"
|
||||
"cs-agent/internal/repositories"
|
||||
"strings"
|
||||
"time"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
)
|
||||
|
||||
var TicketResolutionCodeService = newTicketResolutionCodeService()
|
||||
|
||||
func newTicketResolutionCodeService() *ticketResolutionCodeService {
|
||||
return &ticketResolutionCodeService{}
|
||||
}
|
||||
|
||||
type ticketResolutionCodeService struct{}
|
||||
|
||||
func (s *ticketResolutionCodeService) Get(id int64) *models.TicketResolutionCode {
|
||||
return repositories.TicketResolutionCodeRepository.Get(sqls.DB(), id)
|
||||
}
|
||||
func (s *ticketResolutionCodeService) Take(where ...interface{}) *models.TicketResolutionCode {
|
||||
return repositories.TicketResolutionCodeRepository.Take(sqls.DB(), where...)
|
||||
}
|
||||
func (s *ticketResolutionCodeService) Find(cnd *sqls.Cnd) []models.TicketResolutionCode {
|
||||
return repositories.TicketResolutionCodeRepository.Find(sqls.DB(), cnd)
|
||||
}
|
||||
func (s *ticketResolutionCodeService) FindOne(cnd *sqls.Cnd) *models.TicketResolutionCode {
|
||||
return repositories.TicketResolutionCodeRepository.FindOne(sqls.DB(), cnd)
|
||||
}
|
||||
func (s *ticketResolutionCodeService) FindPageByParams(params *params.QueryParams) (list []models.TicketResolutionCode, paging *sqls.Paging) {
|
||||
return repositories.TicketResolutionCodeRepository.FindPageByParams(sqls.DB(), params)
|
||||
}
|
||||
func (s *ticketResolutionCodeService) FindPageByCnd(cnd *sqls.Cnd) (list []models.TicketResolutionCode, paging *sqls.Paging) {
|
||||
return repositories.TicketResolutionCodeRepository.FindPageByCnd(sqls.DB(), cnd)
|
||||
}
|
||||
func (s *ticketResolutionCodeService) Count(cnd *sqls.Cnd) int64 {
|
||||
return repositories.TicketResolutionCodeRepository.Count(sqls.DB(), cnd)
|
||||
}
|
||||
func (s *ticketResolutionCodeService) Create(t *models.TicketResolutionCode) error {
|
||||
return repositories.TicketResolutionCodeRepository.Create(sqls.DB(), t)
|
||||
}
|
||||
func (s *ticketResolutionCodeService) Updates(id int64, columns map[string]interface{}) error {
|
||||
return repositories.TicketResolutionCodeRepository.Updates(sqls.DB(), id, columns)
|
||||
}
|
||||
|
||||
func (s *ticketResolutionCodeService) CreateTicketResolutionCode(req request.CreateTicketResolutionCodeRequest, operator *dto.AuthPrincipal) (*models.TicketResolutionCode, error) {
|
||||
if operator == nil {
|
||||
return nil, errorsx.Unauthorized("未登录或登录已过期")
|
||||
}
|
||||
item, err := s.buildResolutionCodeModel(0, req.Name, req.Code, int(req.Status), req.SortNo, req.Remark)
|
||||
if err != nil {
|
||||
return nil, err
|
||||
}
|
||||
item.AuditFields = utils.BuildAuditFields(operator)
|
||||
if err := s.Create(item); err != nil {
|
||||
return nil, err
|
||||
}
|
||||
return item, nil
|
||||
}
|
||||
|
||||
func (s *ticketResolutionCodeService) UpdateTicketResolutionCode(req request.UpdateTicketResolutionCodeRequest, operator *dto.AuthPrincipal) error {
|
||||
if operator == nil {
|
||||
return errorsx.Unauthorized("未登录或登录已过期")
|
||||
}
|
||||
current := s.Get(req.ID)
|
||||
if current == nil || current.Status == enums.StatusDeleted {
|
||||
return errorsx.InvalidParam("工单解决码不存在")
|
||||
}
|
||||
item, err := s.buildResolutionCodeModel(req.ID, req.Name, req.Code, int(req.Status), req.SortNo, req.Remark)
|
||||
if err != nil {
|
||||
return err
|
||||
}
|
||||
return s.Updates(req.ID, map[string]any{
|
||||
"name": item.Name,
|
||||
"code": item.Code,
|
||||
"status": item.Status,
|
||||
"sort_no": item.SortNo,
|
||||
"remark": item.Remark,
|
||||
"update_user_id": operator.UserID,
|
||||
"update_user_name": operator.Username,
|
||||
"updated_at": time.Now(),
|
||||
})
|
||||
}
|
||||
|
||||
func (s *ticketResolutionCodeService) DeleteTicketResolutionCode(id int64, operator *dto.AuthPrincipal) error {
|
||||
if operator == nil {
|
||||
return errorsx.Unauthorized("未登录或登录已过期")
|
||||
}
|
||||
current := s.Get(id)
|
||||
if current == nil || current.Status == enums.StatusDeleted {
|
||||
return errorsx.InvalidParam("工单解决码不存在")
|
||||
}
|
||||
return s.Updates(id, map[string]any{
|
||||
"status": enums.StatusDeleted,
|
||||
"update_user_id": operator.UserID,
|
||||
"update_user_name": operator.Username,
|
||||
"updated_at": time.Now(),
|
||||
})
|
||||
}
|
||||
|
||||
func (s *ticketResolutionCodeService) buildResolutionCodeModel(id int64, name, code string, status, sortNo int, remark string) (*models.TicketResolutionCode, error) {
|
||||
name = strings.TrimSpace(name)
|
||||
code = strings.TrimSpace(code)
|
||||
if name == "" {
|
||||
return nil, errorsx.InvalidParam("工单解决码名称不能为空")
|
||||
}
|
||||
if code == "" {
|
||||
return nil, errorsx.InvalidParam("工单解决码编码不能为空")
|
||||
}
|
||||
if !enums.IsValidStatus(status) || status == int(enums.StatusDeleted) {
|
||||
return nil, errorsx.InvalidParam("工单解决码状态不合法")
|
||||
}
|
||||
if exists := s.Take("name = ? AND status <> ? AND id <> ?", name, enums.StatusDeleted, id); exists != nil {
|
||||
return nil, errorsx.InvalidParam("工单解决码名称已存在")
|
||||
}
|
||||
if exists := s.Take("code = ? AND status <> ? AND id <> ?", code, enums.StatusDeleted, id); exists != nil {
|
||||
return nil, errorsx.InvalidParam("工单解决码编码已存在")
|
||||
}
|
||||
return &models.TicketResolutionCode{
|
||||
Name: name,
|
||||
Code: code,
|
||||
SortNo: sortNo,
|
||||
Status: enums.Status(status),
|
||||
Remark: strings.TrimSpace(remark),
|
||||
}, nil
|
||||
}
|
||||
+387
-1621
File diff suppressed because it is too large
Load Diff
File diff suppressed because it is too large
Load Diff
@@ -1,67 +0,0 @@
|
||||
package services
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
"cs-agent/internal/repositories"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
)
|
||||
|
||||
var TicketSLARecordService = newTicketSLARecordService()
|
||||
|
||||
func newTicketSLARecordService() *ticketSLARecordService {
|
||||
return &ticketSLARecordService{}
|
||||
}
|
||||
|
||||
type ticketSLARecordService struct {
|
||||
}
|
||||
|
||||
func (s *ticketSLARecordService) Get(id int64) *models.TicketSLARecord {
|
||||
return repositories.TicketSLARecordRepository.Get(sqls.DB(), id)
|
||||
}
|
||||
|
||||
func (s *ticketSLARecordService) Take(where ...interface{}) *models.TicketSLARecord {
|
||||
return repositories.TicketSLARecordRepository.Take(sqls.DB(), where...)
|
||||
}
|
||||
|
||||
func (s *ticketSLARecordService) Find(cnd *sqls.Cnd) []models.TicketSLARecord {
|
||||
return repositories.TicketSLARecordRepository.Find(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketSLARecordService) FindOne(cnd *sqls.Cnd) *models.TicketSLARecord {
|
||||
return repositories.TicketSLARecordRepository.FindOne(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketSLARecordService) FindPageByParams(params *params.QueryParams) (list []models.TicketSLARecord, paging *sqls.Paging) {
|
||||
return repositories.TicketSLARecordRepository.FindPageByParams(sqls.DB(), params)
|
||||
}
|
||||
|
||||
func (s *ticketSLARecordService) FindPageByCnd(cnd *sqls.Cnd) (list []models.TicketSLARecord, paging *sqls.Paging) {
|
||||
return repositories.TicketSLARecordRepository.FindPageByCnd(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketSLARecordService) Count(cnd *sqls.Cnd) int64 {
|
||||
return repositories.TicketSLARecordRepository.Count(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketSLARecordService) Create(t *models.TicketSLARecord) error {
|
||||
return repositories.TicketSLARecordRepository.Create(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketSLARecordService) Update(t *models.TicketSLARecord) error {
|
||||
return repositories.TicketSLARecordRepository.Update(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketSLARecordService) Updates(id int64, columns map[string]interface{}) error {
|
||||
return repositories.TicketSLARecordRepository.Updates(sqls.DB(), id, columns)
|
||||
}
|
||||
|
||||
func (s *ticketSLARecordService) UpdateColumn(id int64, name string, value interface{}) error {
|
||||
return repositories.TicketSLARecordRepository.UpdateColumn(sqls.DB(), id, name, value)
|
||||
}
|
||||
|
||||
func (s *ticketSLARecordService) Delete(id int64) {
|
||||
repositories.TicketSLARecordRepository.Delete(sqls.DB(), id)
|
||||
}
|
||||
|
||||
@@ -57,7 +57,7 @@ func (s *ticketViewService) Save(req request.SaveTicketViewRequest, operator *dt
|
||||
if item == nil || item.UserID != operator.UserID {
|
||||
return nil, errorsx.InvalidParam("视图不存在")
|
||||
}
|
||||
if err := repositories.TicketViewRepository.Updates(sqls.DB(), req.ID, map[string]interface{}{
|
||||
if err := repositories.TicketViewRepository.Updates(sqls.DB(), req.ID, map[string]any{
|
||||
"name": name,
|
||||
"filters_json": string(filtersJSON),
|
||||
"update_user_id": operator.UserID,
|
||||
@@ -88,6 +88,5 @@ func (s *ticketViewService) Delete(id int64, operator *dto.AuthPrincipal) error
|
||||
if item == nil || item.UserID != operator.UserID {
|
||||
return errorsx.InvalidParam("视图不存在")
|
||||
}
|
||||
repositories.TicketViewRepository.Delete(sqls.DB(), id)
|
||||
return nil
|
||||
return repositories.TicketViewRepository.Delete(sqls.DB(), id)
|
||||
}
|
||||
|
||||
@@ -1,67 +0,0 @@
|
||||
package services
|
||||
|
||||
import (
|
||||
"cs-agent/internal/models"
|
||||
"cs-agent/internal/repositories"
|
||||
|
||||
"github.com/mlogclub/simple/sqls"
|
||||
"github.com/mlogclub/simple/web/params"
|
||||
)
|
||||
|
||||
var TicketWatcherService = newTicketWatcherService()
|
||||
|
||||
func newTicketWatcherService() *ticketWatcherService {
|
||||
return &ticketWatcherService{}
|
||||
}
|
||||
|
||||
type ticketWatcherService struct {
|
||||
}
|
||||
|
||||
func (s *ticketWatcherService) Get(id int64) *models.TicketWatcher {
|
||||
return repositories.TicketWatcherRepository.Get(sqls.DB(), id)
|
||||
}
|
||||
|
||||
func (s *ticketWatcherService) Take(where ...interface{}) *models.TicketWatcher {
|
||||
return repositories.TicketWatcherRepository.Take(sqls.DB(), where...)
|
||||
}
|
||||
|
||||
func (s *ticketWatcherService) Find(cnd *sqls.Cnd) []models.TicketWatcher {
|
||||
return repositories.TicketWatcherRepository.Find(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketWatcherService) FindOne(cnd *sqls.Cnd) *models.TicketWatcher {
|
||||
return repositories.TicketWatcherRepository.FindOne(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketWatcherService) FindPageByParams(params *params.QueryParams) (list []models.TicketWatcher, paging *sqls.Paging) {
|
||||
return repositories.TicketWatcherRepository.FindPageByParams(sqls.DB(), params)
|
||||
}
|
||||
|
||||
func (s *ticketWatcherService) FindPageByCnd(cnd *sqls.Cnd) (list []models.TicketWatcher, paging *sqls.Paging) {
|
||||
return repositories.TicketWatcherRepository.FindPageByCnd(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketWatcherService) Count(cnd *sqls.Cnd) int64 {
|
||||
return repositories.TicketWatcherRepository.Count(sqls.DB(), cnd)
|
||||
}
|
||||
|
||||
func (s *ticketWatcherService) Create(t *models.TicketWatcher) error {
|
||||
return repositories.TicketWatcherRepository.Create(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketWatcherService) Update(t *models.TicketWatcher) error {
|
||||
return repositories.TicketWatcherRepository.Update(sqls.DB(), t)
|
||||
}
|
||||
|
||||
func (s *ticketWatcherService) Updates(id int64, columns map[string]interface{}) error {
|
||||
return repositories.TicketWatcherRepository.Updates(sqls.DB(), id, columns)
|
||||
}
|
||||
|
||||
func (s *ticketWatcherService) UpdateColumn(id int64, name string, value interface{}) error {
|
||||
return repositories.TicketWatcherRepository.UpdateColumn(sqls.DB(), id, name, value)
|
||||
}
|
||||
|
||||
func (s *ticketWatcherService) Delete(id int64) {
|
||||
repositories.TicketWatcherRepository.Delete(sqls.DB(), id)
|
||||
}
|
||||
|
||||
@@ -1,6 +1,4 @@
|
||||
"use client";
|
||||
|
||||
import Link from "next/link";
|
||||
import {
|
||||
Building2Icon,
|
||||
Link2Icon,
|
||||
@@ -55,7 +53,6 @@ import {
|
||||
ConversationTagBadges,
|
||||
ConversationTagPicker,
|
||||
} from "./conversation-tag-picker";
|
||||
import { TicketPriorityBadge } from "../../tickets/_components/ticket-priority-badge";
|
||||
import { TicketStatusBadge } from "../../tickets/_components/ticket-status-badge";
|
||||
|
||||
function contactTypeLabel(contactType: ContactType | string) {
|
||||
@@ -627,12 +624,9 @@ function RelatedTicketsSection({ conversation }: { conversation: AgentConversati
|
||||
) : tickets.length > 0 ? (
|
||||
<div className="space-y-2">
|
||||
{tickets.map((ticket) => (
|
||||
<Link
|
||||
<div
|
||||
key={ticket.id}
|
||||
href={`/dashboard/tickets/detail?id=${ticket.id}`}
|
||||
target="_blank"
|
||||
rel="noreferrer"
|
||||
className="block rounded-lg border border-border bg-background px-3 py-2 transition-colors hover:bg-muted/40"
|
||||
className="rounded-lg border border-border bg-background px-3 py-2"
|
||||
>
|
||||
<div className="flex items-start justify-between gap-3">
|
||||
<div className="min-w-0 flex-1">
|
||||
@@ -643,15 +637,14 @@ function RelatedTicketsSection({ conversation }: { conversation: AgentConversati
|
||||
{ticket.ticketNo}
|
||||
</div>
|
||||
</div>
|
||||
<TicketPriorityBadge priority={ticket.priority} priorityName={ticket.priorityName} />
|
||||
<TicketStatusBadge status={ticket.status} />
|
||||
</div>
|
||||
<div className="mt-2 flex items-center justify-between gap-3">
|
||||
<TicketStatusBadge status={ticket.status} />
|
||||
<span className="text-xs text-muted-foreground">
|
||||
{ticket.updatedAt ? formatDateTime(ticket.updatedAt) : "—"}
|
||||
</span>
|
||||
</div>
|
||||
</Link>
|
||||
</div>
|
||||
))}
|
||||
</div>
|
||||
) : (
|
||||
|
||||
@@ -1,616 +0,0 @@
|
||||
"use client";
|
||||
|
||||
import {
|
||||
closestCenter,
|
||||
DndContext,
|
||||
KeyboardSensor,
|
||||
MouseSensor,
|
||||
TouchSensor,
|
||||
useSensor,
|
||||
useSensors,
|
||||
type DragEndEvent,
|
||||
} from "@dnd-kit/core";
|
||||
import {
|
||||
arrayMove,
|
||||
SortableContext,
|
||||
sortableKeyboardCoordinates,
|
||||
useSortable,
|
||||
verticalListSortingStrategy,
|
||||
} from "@dnd-kit/sortable";
|
||||
import { CSS } from "@dnd-kit/utilities";
|
||||
import { zodResolver } from "@hookform/resolvers/zod";
|
||||
import {
|
||||
GripVerticalIcon,
|
||||
PencilIcon,
|
||||
PlusIcon,
|
||||
RefreshCwIcon,
|
||||
SearchIcon,
|
||||
Trash2Icon,
|
||||
} from "lucide-react";
|
||||
import { useCallback, useEffect, useState, type CSSProperties } from "react";
|
||||
import { Controller, useForm, type Resolver } from "react-hook-form";
|
||||
import { toast } from "sonner";
|
||||
import { z } from "zod/v4";
|
||||
|
||||
import { useConfirm } from "@/components/confirm-provider";
|
||||
import { OptionCombobox } from "@/components/option-combobox";
|
||||
import { ProjectDialog } from "@/components/project-dialog";
|
||||
import { Badge } from "@/components/ui/badge";
|
||||
import { Button } from "@/components/ui/button";
|
||||
import { ButtonGroup } from "@/components/ui/button-group";
|
||||
import {
|
||||
Field,
|
||||
FieldContent,
|
||||
FieldError,
|
||||
FieldLabel,
|
||||
} from "@/components/ui/field";
|
||||
import { Input } from "@/components/ui/input";
|
||||
import { Textarea } from "@/components/ui/textarea";
|
||||
import {
|
||||
createTicketPriorityConfig,
|
||||
deleteTicketPriorityConfig,
|
||||
fetchTicketPriorityConfigs,
|
||||
updateTicketPriorityConfig,
|
||||
updateTicketPriorityConfigSort,
|
||||
type CreateTicketPriorityConfigPayload,
|
||||
type TicketPriorityConfig,
|
||||
} from "@/lib/api/ticket-config";
|
||||
import { getEnumOptions } from "@/lib/enums";
|
||||
import { Status, StatusLabels } from "@/lib/generated/enums";
|
||||
import { cn } from "@/lib/utils";
|
||||
|
||||
const listStatusOptions = [
|
||||
{ value: "all", label: "全部状态" },
|
||||
...getEnumOptions(StatusLabels)
|
||||
.filter((item) => Number(item.value) !== Status.Deleted)
|
||||
.map((item) => ({ value: String(item.value), label: item.label })),
|
||||
] as const;
|
||||
|
||||
const formSchema = z.object({
|
||||
name: z.string().trim().min(1, "优先级名称不能为空"),
|
||||
firstResponseMinutes: z
|
||||
.string()
|
||||
.trim()
|
||||
.min(1, "首响时长不能为空")
|
||||
.regex(/^\d+$/, "请输入正整数"),
|
||||
resolutionMinutes: z
|
||||
.string()
|
||||
.trim()
|
||||
.min(1, "解决时长不能为空")
|
||||
.regex(/^\d+$/, "请输入正整数"),
|
||||
status: z.enum([String(Status.Ok), String(Status.Disabled)], {
|
||||
message: "请选择状态",
|
||||
}),
|
||||
remark: z.string().trim(),
|
||||
});
|
||||
|
||||
type EditForm = z.infer<typeof formSchema>;
|
||||
|
||||
const resolver = zodResolver(formSchema as never) as Resolver<
|
||||
z.input<typeof formSchema>,
|
||||
undefined,
|
||||
z.output<typeof formSchema>
|
||||
>;
|
||||
|
||||
const emptyForm: EditForm = {
|
||||
name: "",
|
||||
firstResponseMinutes: "30",
|
||||
resolutionMinutes: "1440",
|
||||
status: String(Status.Ok),
|
||||
remark: "",
|
||||
};
|
||||
|
||||
function buildForm(item: TicketPriorityConfig | null): EditForm {
|
||||
if (!item) {
|
||||
return emptyForm;
|
||||
}
|
||||
return {
|
||||
name: item.name,
|
||||
firstResponseMinutes: String(item.firstResponseMinutes),
|
||||
resolutionMinutes: String(item.resolutionMinutes),
|
||||
status: String(item.status) as EditForm["status"],
|
||||
remark: item.remark || "",
|
||||
};
|
||||
}
|
||||
|
||||
function buildPayload(form: EditForm): CreateTicketPriorityConfigPayload {
|
||||
return {
|
||||
name: form.name.trim(),
|
||||
firstResponseMinutes: Number(form.firstResponseMinutes),
|
||||
resolutionMinutes: Number(form.resolutionMinutes),
|
||||
status: Number(form.status),
|
||||
remark: form.remark.trim(),
|
||||
};
|
||||
}
|
||||
|
||||
type SortablePriorityRowProps = {
|
||||
item: TicketPriorityConfig;
|
||||
disabled: boolean;
|
||||
onEdit: (item: TicketPriorityConfig) => void;
|
||||
onDelete: (item: TicketPriorityConfig) => void;
|
||||
};
|
||||
|
||||
function SortablePriorityRow({
|
||||
item,
|
||||
disabled,
|
||||
onEdit,
|
||||
onDelete,
|
||||
}: SortablePriorityRowProps) {
|
||||
const {
|
||||
attributes,
|
||||
listeners,
|
||||
setNodeRef,
|
||||
transform,
|
||||
transition,
|
||||
isDragging,
|
||||
} = useSortable({
|
||||
id: item.id,
|
||||
disabled,
|
||||
});
|
||||
|
||||
const style: CSSProperties = {
|
||||
transform: CSS.Transform.toString(transform),
|
||||
transition,
|
||||
};
|
||||
|
||||
return (
|
||||
<tr
|
||||
ref={setNodeRef}
|
||||
style={style}
|
||||
className={cn(
|
||||
"border-t",
|
||||
isDragging && "relative z-10 bg-muted/60 shadow-sm",
|
||||
)}
|
||||
>
|
||||
<td className="w-14 px-4 py-3">
|
||||
<Button
|
||||
type="button"
|
||||
variant="ghost"
|
||||
size="icon"
|
||||
className="size-8 cursor-grab active:cursor-grabbing"
|
||||
disabled={disabled}
|
||||
aria-label={`拖拽排序 ${item.name}`}
|
||||
{...attributes}
|
||||
{...listeners}
|
||||
>
|
||||
<GripVerticalIcon className="size-4 text-muted-foreground" />
|
||||
</Button>
|
||||
</td>
|
||||
<td className="px-4 py-3">{item.name}</td>
|
||||
<td className="px-4 py-3">{item.firstResponseMinutes} 分钟</td>
|
||||
<td className="px-4 py-3">{item.resolutionMinutes} 分钟</td>
|
||||
<td className="px-4 py-3">
|
||||
<Badge variant={item.status === Status.Ok ? "default" : "secondary"}>
|
||||
{item.status === Status.Ok ? "启用" : "停用"}
|
||||
</Badge>
|
||||
</td>
|
||||
<td className="px-4 py-3 text-right">
|
||||
<ButtonGroup className="ml-auto">
|
||||
<Button variant="outline" size="sm" onClick={() => onEdit(item)}>
|
||||
<PencilIcon className="size-3.5" />
|
||||
编辑
|
||||
</Button>
|
||||
<Button
|
||||
variant="outline"
|
||||
size="sm"
|
||||
onClick={() => void onDelete(item)}
|
||||
>
|
||||
<Trash2Icon className="size-3.5" />
|
||||
删除
|
||||
</Button>
|
||||
</ButtonGroup>
|
||||
</td>
|
||||
</tr>
|
||||
);
|
||||
}
|
||||
|
||||
export default function TicketPrioritiesPage() {
|
||||
const [keywordInput, setKeywordInput] = useState("");
|
||||
const [statusFilterInput, setStatusFilterInput] = useState("all");
|
||||
const [keyword, setKeyword] = useState("");
|
||||
const [statusFilter, setStatusFilter] = useState("all");
|
||||
const [loading, setLoading] = useState(true);
|
||||
const [saving, setSaving] = useState(false);
|
||||
const [sorting, setSorting] = useState(false);
|
||||
const [dialogOpen, setDialogOpen] = useState(false);
|
||||
const [editingItem, setEditingItem] = useState<TicketPriorityConfig | null>(
|
||||
null,
|
||||
);
|
||||
const [deleting, setDeleting] = useState(false);
|
||||
const [items, setItems] = useState<TicketPriorityConfig[]>([]);
|
||||
const confirm = useConfirm();
|
||||
|
||||
const sensors = useSensors(
|
||||
useSensor(MouseSensor, { activationConstraint: { distance: 6 } }),
|
||||
useSensor(TouchSensor, {
|
||||
activationConstraint: { delay: 120, tolerance: 8 },
|
||||
}),
|
||||
useSensor(KeyboardSensor, {
|
||||
coordinateGetter: sortableKeyboardCoordinates,
|
||||
}),
|
||||
);
|
||||
|
||||
const loadData = useCallback(async () => {
|
||||
setLoading(true);
|
||||
try {
|
||||
const data = await fetchTicketPriorityConfigs({
|
||||
name: keyword.trim() || undefined,
|
||||
status: statusFilter === "all" ? undefined : statusFilter,
|
||||
});
|
||||
setItems(Array.isArray(data) ? data : []);
|
||||
} catch (error) {
|
||||
toast.error(
|
||||
error instanceof Error ? error.message : "加载工单优先级失败",
|
||||
);
|
||||
} finally {
|
||||
setLoading(false);
|
||||
}
|
||||
}, [keyword, statusFilter]);
|
||||
|
||||
useEffect(() => {
|
||||
void loadData();
|
||||
}, [loadData]);
|
||||
|
||||
function applyFilters() {
|
||||
setKeyword(keywordInput);
|
||||
setStatusFilter(statusFilterInput);
|
||||
}
|
||||
|
||||
async function handleSubmit(payload: CreateTicketPriorityConfigPayload) {
|
||||
if (saving) {
|
||||
return;
|
||||
}
|
||||
setSaving(true);
|
||||
try {
|
||||
if (editingItem) {
|
||||
await updateTicketPriorityConfig({ id: editingItem.id, ...payload });
|
||||
toast.success(`已更新工单优先级：${payload.name}`);
|
||||
} else {
|
||||
await createTicketPriorityConfig(payload);
|
||||
toast.success(`已创建工单优先级：${payload.name}`);
|
||||
}
|
||||
setDialogOpen(false);
|
||||
setEditingItem(null);
|
||||
await loadData();
|
||||
} catch (error) {
|
||||
toast.error(
|
||||
error instanceof Error ? error.message : "保存工单优先级失败",
|
||||
);
|
||||
} finally {
|
||||
setSaving(false);
|
||||
}
|
||||
}
|
||||
|
||||
async function handleDelete(item: TicketPriorityConfig) {
|
||||
if (deleting) {
|
||||
return;
|
||||
}
|
||||
const confirmed = await confirm({
|
||||
title: "确认删除优先级",
|
||||
description: `删除后将无法恢复。确定要删除工单优先级“${item.name}”吗？`,
|
||||
confirmText: "确认删除",
|
||||
cancelText: "取消",
|
||||
variant: "destructive",
|
||||
});
|
||||
if (!confirmed) {
|
||||
return;
|
||||
}
|
||||
setDeleting(true);
|
||||
try {
|
||||
await deleteTicketPriorityConfig(item.id);
|
||||
toast.success(`已删除工单优先级：${item.name}`);
|
||||
await loadData();
|
||||
} catch (error) {
|
||||
toast.error(
|
||||
error instanceof Error ? error.message : "删除工单优先级失败",
|
||||
);
|
||||
} finally {
|
||||
setDeleting(false);
|
||||
}
|
||||
}
|
||||
|
||||
async function handleDragEnd(event: DragEndEvent) {
|
||||
const { active, over } = event;
|
||||
if (!over || active.id === over.id || sorting || loading) {
|
||||
return;
|
||||
}
|
||||
const previousResults = items;
|
||||
const oldIndex = previousResults.findIndex((item) => item.id === active.id);
|
||||
const newIndex = previousResults.findIndex((item) => item.id === over.id);
|
||||
if (oldIndex < 0 || newIndex < 0) {
|
||||
return;
|
||||
}
|
||||
const nextResults = arrayMove(previousResults, oldIndex, newIndex);
|
||||
setItems(nextResults);
|
||||
setSorting(true);
|
||||
try {
|
||||
await updateTicketPriorityConfigSort(nextResults.map((item) => item.id));
|
||||
toast.success("工单优先级排序已更新");
|
||||
await loadData();
|
||||
} catch (error) {
|
||||
setItems(previousResults);
|
||||
toast.error(error instanceof Error ? error.message : "更新排序失败");
|
||||
} finally {
|
||||
setSorting(false);
|
||||
}
|
||||
}
|
||||
|
||||
return (
|
||||
<>
|
||||
<div className="flex flex-1 flex-col gap-6 p-4 lg:p-6">
|
||||
<div className="flex flex-col gap-3 xl:flex-row xl:items-center">
|
||||
<div className="relative min-w-72">
|
||||
<SearchIcon className="pointer-events-none absolute top-1/2 left-3 size-4 -translate-y-1/2 text-muted-foreground" />
|
||||
<Input
|
||||
value={keywordInput}
|
||||
onChange={(event) => setKeywordInput(event.target.value)}
|
||||
onKeyDown={(event) => {
|
||||
if (event.key === "Enter") {
|
||||
event.preventDefault();
|
||||
applyFilters();
|
||||
}
|
||||
}}
|
||||
placeholder="按优先级名称筛选"
|
||||
className="pl-9"
|
||||
/>
|
||||
</div>
|
||||
<div className="w-full xl:w-40">
|
||||
<OptionCombobox
|
||||
value={statusFilterInput}
|
||||
onChange={setStatusFilterInput}
|
||||
placeholder="全部状态"
|
||||
options={listStatusOptions.map((item) => ({
|
||||
value: item.value,
|
||||
label: item.label,
|
||||
}))}
|
||||
/>
|
||||
</div>
|
||||
<Button variant="outline" onClick={applyFilters} disabled={loading}>
|
||||
<SearchIcon className="size-4" />
|
||||
查询
|
||||
</Button>
|
||||
<Button
|
||||
variant="outline"
|
||||
onClick={() => void loadData()}
|
||||
disabled={loading}
|
||||
>
|
||||
<RefreshCwIcon className="size-4" />
|
||||
</Button>
|
||||
<Button
|
||||
onClick={() => {
|
||||
setEditingItem(null);
|
||||
setDialogOpen(true);
|
||||
}}
|
||||
>
|
||||
<PlusIcon className="size-4" />
|
||||
新建优先级
|
||||
</Button>
|
||||
</div>
|
||||
|
||||
<div className="overflow-hidden rounded-lg border bg-background">
|
||||
<DndContext
|
||||
sensors={sensors}
|
||||
collisionDetection={closestCenter}
|
||||
onDragEnd={handleDragEnd}
|
||||
>
|
||||
<table className="w-full text-sm">
|
||||
<thead className="bg-muted/35">
|
||||
<tr>
|
||||
<th className="w-14 px-4 py-3 text-left font-medium"></th>
|
||||
<th className="px-4 py-3 text-left font-medium">名称</th>
|
||||
<th className="px-4 py-3 text-left font-medium">首响时长</th>
|
||||
<th className="px-4 py-3 text-left font-medium">解决时长</th>
|
||||
<th className="px-4 py-3 text-left font-medium">状态</th>
|
||||
<th className="px-4 py-3 text-right font-medium">操作</th>
|
||||
</tr>
|
||||
</thead>
|
||||
<tbody>
|
||||
{loading ? (
|
||||
<tr>
|
||||
<td
|
||||
colSpan={6}
|
||||
className="h-32 text-center text-muted-foreground"
|
||||
>
|
||||
加载中...
|
||||
</td>
|
||||
</tr>
|
||||
) : items.length > 0 ? (
|
||||
<SortableContext
|
||||
items={items.map((item) => item.id)}
|
||||
strategy={verticalListSortingStrategy}
|
||||
>
|
||||
{items.map((item) => (
|
||||
<SortablePriorityRow
|
||||
key={item.id}
|
||||
item={item}
|
||||
disabled={sorting}
|
||||
onEdit={(current) => {
|
||||
setEditingItem(current);
|
||||
setDialogOpen(true);
|
||||
}}
|
||||
onDelete={handleDelete}
|
||||
/>
|
||||
))}
|
||||
</SortableContext>
|
||||
) : (
|
||||
<tr>
|
||||
<td
|
||||
colSpan={6}
|
||||
className="h-32 text-center text-muted-foreground"
|
||||
>
|
||||
暂无工单优先级
|
||||
</td>
|
||||
</tr>
|
||||
)}
|
||||
</tbody>
|
||||
</table>
|
||||
</DndContext>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<TicketPriorityEditDialog
|
||||
open={dialogOpen}
|
||||
saving={saving}
|
||||
item={editingItem}
|
||||
onOpenChange={(nextOpen) => {
|
||||
setDialogOpen(nextOpen);
|
||||
if (!nextOpen) {
|
||||
setEditingItem(null);
|
||||
}
|
||||
}}
|
||||
onSubmit={handleSubmit}
|
||||
/>
|
||||
</>
|
||||
);
|
||||
}
|
||||
|
||||
type TicketPriorityEditDialogProps = {
|
||||
open: boolean;
|
||||
saving: boolean;
|
||||
item: TicketPriorityConfig | null;
|
||||
onOpenChange: (open: boolean) => void;
|
||||
onSubmit: (payload: CreateTicketPriorityConfigPayload) => Promise<void>;
|
||||
};
|
||||
|
||||
function TicketPriorityEditDialog({
|
||||
open,
|
||||
saving,
|
||||
item,
|
||||
onOpenChange,
|
||||
onSubmit,
|
||||
}: TicketPriorityEditDialogProps) {
|
||||
const formId = "ticket-priority-edit-form";
|
||||
const form = useForm<
|
||||
z.input<typeof formSchema>,
|
||||
undefined,
|
||||
z.output<typeof formSchema>
|
||||
>({
|
||||
resolver,
|
||||
defaultValues: buildForm(item),
|
||||
});
|
||||
const {
|
||||
register,
|
||||
control,
|
||||
handleSubmit,
|
||||
reset,
|
||||
formState: { errors },
|
||||
} = form;
|
||||
|
||||
useEffect(() => {
|
||||
reset(buildForm(item));
|
||||
}, [item, reset]);
|
||||
|
||||
return (
|
||||
<ProjectDialog
|
||||
open={open}
|
||||
onOpenChange={onOpenChange}
|
||||
title={item ? "编辑工单优先级" : "新建工单优先级"}
|
||||
description="优先级同时承载首响与解决时长配置。排序请在列表中拖动调整。"
|
||||
size="md"
|
||||
footer={
|
||||
<>
|
||||
<Button
|
||||
type="button"
|
||||
variant="outline"
|
||||
onClick={() => onOpenChange(false)}
|
||||
disabled={saving}
|
||||
>
|
||||
取消
|
||||
</Button>
|
||||
<Button type="submit" form={formId} disabled={saving}>
|
||||
{saving ? "保存中..." : item ? "保存" : "创建"}
|
||||
</Button>
|
||||
</>
|
||||
}
|
||||
>
|
||||
<form
|
||||
id={formId}
|
||||
className="space-y-4"
|
||||
onSubmit={handleSubmit(async (values) =>
|
||||
onSubmit(buildPayload(values)),
|
||||
)}
|
||||
>
|
||||
<Field data-invalid={Boolean(errors.name)}>
|
||||
<FieldLabel htmlFor="ticket-priority-name">名称</FieldLabel>
|
||||
<FieldContent>
|
||||
<Input
|
||||
id="ticket-priority-name"
|
||||
placeholder="请输入优先级名称"
|
||||
{...register("name")}
|
||||
/>
|
||||
{errors.name ? <FieldError errors={[errors.name]} /> : null}
|
||||
</FieldContent>
|
||||
</Field>
|
||||
|
||||
<div className="grid gap-4 md:grid-cols-2">
|
||||
<Field data-invalid={Boolean(errors.firstResponseMinutes)}>
|
||||
<FieldLabel htmlFor="ticket-priority-first-response">
|
||||
首响时长
|
||||
</FieldLabel>
|
||||
<FieldContent>
|
||||
<Input
|
||||
id="ticket-priority-first-response"
|
||||
placeholder="分钟"
|
||||
{...register("firstResponseMinutes")}
|
||||
/>
|
||||
{errors.firstResponseMinutes ? (
|
||||
<FieldError errors={[errors.firstResponseMinutes]} />
|
||||
) : null}
|
||||
</FieldContent>
|
||||
</Field>
|
||||
|
||||
<Field data-invalid={Boolean(errors.resolutionMinutes)}>
|
||||
<FieldLabel htmlFor="ticket-priority-resolution">
|
||||
解决时长
|
||||
</FieldLabel>
|
||||
<FieldContent>
|
||||
<Input
|
||||
id="ticket-priority-resolution"
|
||||
placeholder="分钟"
|
||||
{...register("resolutionMinutes")}
|
||||
/>
|
||||
{errors.resolutionMinutes ? (
|
||||
<FieldError errors={[errors.resolutionMinutes]} />
|
||||
) : null}
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</div>
|
||||
|
||||
<Field data-invalid={Boolean(errors.status)}>
|
||||
<FieldLabel>状态</FieldLabel>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="status"
|
||||
render={({ field }) => (
|
||||
<OptionCombobox
|
||||
value={field.value}
|
||||
onChange={field.onChange}
|
||||
placeholder="请选择状态"
|
||||
options={[
|
||||
{ value: String(Status.Ok), label: "启用" },
|
||||
{ value: String(Status.Disabled), label: "停用" },
|
||||
]}
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
{errors.status ? <FieldError errors={[errors.status]} /> : null}
|
||||
</FieldContent>
|
||||
</Field>
|
||||
|
||||
<Field data-invalid={Boolean(errors.remark)}>
|
||||
<FieldLabel htmlFor="ticket-priority-remark">备注</FieldLabel>
|
||||
<FieldContent>
|
||||
<Textarea
|
||||
id="ticket-priority-remark"
|
||||
rows={4}
|
||||
placeholder="可选"
|
||||
{...register("remark")}
|
||||
/>
|
||||
{errors.remark ? <FieldError errors={[errors.remark]} /> : null}
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</form>
|
||||
</ProjectDialog>
|
||||
);
|
||||
}
|
||||
@@ -1,477 +0,0 @@
|
||||
"use client";
|
||||
|
||||
import { zodResolver } from "@hookform/resolvers/zod";
|
||||
import { PlusIcon, RefreshCwIcon, SearchIcon, Trash2Icon } from "lucide-react";
|
||||
import { useCallback, useEffect, useState } from "react";
|
||||
import { Controller, useForm, type Resolver } from "react-hook-form";
|
||||
import { toast } from "sonner";
|
||||
import { z } from "zod/v4";
|
||||
|
||||
import { ListPagination } from "@/components/list-pagination";
|
||||
import { OptionCombobox } from "@/components/option-combobox";
|
||||
import { ProjectDialog } from "@/components/project-dialog";
|
||||
import { Badge } from "@/components/ui/badge";
|
||||
import { Button } from "@/components/ui/button";
|
||||
import {
|
||||
DropdownMenu,
|
||||
DropdownMenuContent,
|
||||
DropdownMenuItem,
|
||||
DropdownMenuTrigger,
|
||||
} from "@/components/ui/dropdown-menu";
|
||||
import {
|
||||
Field,
|
||||
FieldContent,
|
||||
FieldError,
|
||||
FieldLabel,
|
||||
} from "@/components/ui/field";
|
||||
import { Input } from "@/components/ui/input";
|
||||
import { Textarea } from "@/components/ui/textarea";
|
||||
import {
|
||||
createTicketResolutionCode,
|
||||
deleteTicketResolutionCode,
|
||||
fetchTicketResolutionCodes,
|
||||
updateTicketResolutionCode,
|
||||
type CreateTicketResolutionCodePayload,
|
||||
type PageResult,
|
||||
type TicketResolutionCode,
|
||||
} from "@/lib/api/ticket-config";
|
||||
import { getEnumLabel, getEnumOptions } from "@/lib/enums";
|
||||
import { Status, StatusLabels } from "@/lib/generated/enums";
|
||||
|
||||
const listStatusOptions = [
|
||||
{ value: "all", label: "全部状态" },
|
||||
...getEnumOptions(StatusLabels)
|
||||
.filter((item) => Number(item.value) !== Status.Deleted)
|
||||
.map((item) => ({ value: String(item.value), label: item.label })),
|
||||
] as const;
|
||||
|
||||
const formSchema = z.object({
|
||||
name: z.string().trim().min(1, "解决码名称不能为空"),
|
||||
code: z.string().trim().min(1, "解决码编码不能为空"),
|
||||
sortNo: z
|
||||
.string()
|
||||
.trim()
|
||||
.min(1, "排序不能为空")
|
||||
.regex(/^\d+$/, "排序值必须是大于等于 0 的整数"),
|
||||
status: z.enum([String(Status.Ok), String(Status.Disabled)], {
|
||||
message: "请选择状态",
|
||||
}),
|
||||
remark: z.string().trim(),
|
||||
});
|
||||
|
||||
type EditForm = z.infer<typeof formSchema>;
|
||||
|
||||
const resolver = zodResolver(formSchema as never) as Resolver<
|
||||
z.input<typeof formSchema>,
|
||||
undefined,
|
||||
z.output<typeof formSchema>
|
||||
>;
|
||||
|
||||
const emptyForm: EditForm = {
|
||||
name: "",
|
||||
code: "",
|
||||
sortNo: "0",
|
||||
status: String(Status.Ok),
|
||||
remark: "",
|
||||
};
|
||||
|
||||
function buildForm(item: TicketResolutionCode | null): EditForm {
|
||||
if (!item) {
|
||||
return emptyForm;
|
||||
}
|
||||
return {
|
||||
name: item.name,
|
||||
code: item.code,
|
||||
sortNo: String(item.sortNo),
|
||||
status: String(item.status) as EditForm["status"],
|
||||
remark: item.remark || "",
|
||||
};
|
||||
}
|
||||
|
||||
function buildPayload(form: EditForm): CreateTicketResolutionCodePayload {
|
||||
return {
|
||||
name: form.name.trim(),
|
||||
code: form.code.trim(),
|
||||
sortNo: Number(form.sortNo),
|
||||
status: Number(form.status),
|
||||
remark: form.remark.trim(),
|
||||
};
|
||||
}
|
||||
|
||||
export default function TicketResolutionCodesPage() {
|
||||
const [keywordInput, setKeywordInput] = useState("");
|
||||
const [statusFilterInput, setStatusFilterInput] = useState("all");
|
||||
const [keyword, setKeyword] = useState("");
|
||||
const [statusFilter, setStatusFilter] = useState("all");
|
||||
const [page, setPage] = useState(1);
|
||||
const [limit, setLimit] = useState(20);
|
||||
const [loading, setLoading] = useState(true);
|
||||
const [saving, setSaving] = useState(false);
|
||||
const [dialogOpen, setDialogOpen] = useState(false);
|
||||
const [editingItem, setEditingItem] = useState<TicketResolutionCode | null>(
|
||||
null,
|
||||
);
|
||||
const [result, setResult] = useState<PageResult<TicketResolutionCode>>({
|
||||
results: [],
|
||||
page: { page: 1, limit: 20, total: 0 },
|
||||
});
|
||||
|
||||
const loadData = useCallback(async () => {
|
||||
setLoading(true);
|
||||
try {
|
||||
const data = await fetchTicketResolutionCodes({
|
||||
name: keyword.trim() || undefined,
|
||||
status: statusFilter === "all" ? undefined : statusFilter,
|
||||
page,
|
||||
limit,
|
||||
});
|
||||
setResult(data);
|
||||
} catch (error) {
|
||||
toast.error(error instanceof Error ? error.message : "加载解决码失败");
|
||||
} finally {
|
||||
setLoading(false);
|
||||
}
|
||||
}, [keyword, statusFilter, page, limit]);
|
||||
|
||||
useEffect(() => {
|
||||
void loadData();
|
||||
}, [loadData]);
|
||||
|
||||
function applyFilters() {
|
||||
setKeyword(keywordInput);
|
||||
setStatusFilter(statusFilterInput);
|
||||
setPage(1);
|
||||
}
|
||||
|
||||
async function handleSubmit(payload: CreateTicketResolutionCodePayload) {
|
||||
if (saving) {
|
||||
return;
|
||||
}
|
||||
setSaving(true);
|
||||
try {
|
||||
if (editingItem) {
|
||||
await updateTicketResolutionCode({ id: editingItem.id, ...payload });
|
||||
toast.success(`已更新解决码：${payload.name}`);
|
||||
} else {
|
||||
await createTicketResolutionCode(payload);
|
||||
toast.success(`已创建解决码：${payload.name}`);
|
||||
}
|
||||
setDialogOpen(false);
|
||||
setEditingItem(null);
|
||||
await loadData();
|
||||
} catch (error) {
|
||||
toast.error(error instanceof Error ? error.message : "保存解决码失败");
|
||||
} finally {
|
||||
setSaving(false);
|
||||
}
|
||||
}
|
||||
|
||||
async function handleDelete(item: TicketResolutionCode) {
|
||||
try {
|
||||
await deleteTicketResolutionCode(item.id);
|
||||
toast.success(`已删除解决码：${item.name}`);
|
||||
await loadData();
|
||||
} catch (error) {
|
||||
toast.error(error instanceof Error ? error.message : "删除解决码失败");
|
||||
}
|
||||
}
|
||||
|
||||
return (
|
||||
<>
|
||||
<div className="flex flex-1 flex-col gap-6 p-4 lg:p-6">
|
||||
<div className="flex flex-col gap-3 xl:flex-row xl:items-center">
|
||||
<div className="relative min-w-72">
|
||||
<SearchIcon className="pointer-events-none absolute top-1/2 left-3 size-4 -translate-y-1/2 text-muted-foreground" />
|
||||
<Input
|
||||
value={keywordInput}
|
||||
onChange={(event) => setKeywordInput(event.target.value)}
|
||||
onKeyDown={(event) => {
|
||||
if (event.key === "Enter") {
|
||||
event.preventDefault();
|
||||
applyFilters();
|
||||
}
|
||||
}}
|
||||
placeholder="按解决码名称筛选"
|
||||
className="pl-9"
|
||||
/>
|
||||
</div>
|
||||
<div className="w-full xl:w-40">
|
||||
<OptionCombobox
|
||||
value={statusFilterInput}
|
||||
onChange={setStatusFilterInput}
|
||||
placeholder="全部状态"
|
||||
options={listStatusOptions.map((item) => ({
|
||||
value: item.value,
|
||||
label: item.label,
|
||||
}))}
|
||||
/>
|
||||
</div>
|
||||
<Button variant="outline" onClick={applyFilters} disabled={loading}>
|
||||
<SearchIcon className="size-4" />
|
||||
查询
|
||||
</Button>
|
||||
<Button
|
||||
variant="outline"
|
||||
onClick={() => void loadData()}
|
||||
disabled={loading}
|
||||
>
|
||||
<RefreshCwIcon className="size-4" />
|
||||
</Button>
|
||||
<Button
|
||||
onClick={() => {
|
||||
setEditingItem(null);
|
||||
setDialogOpen(true);
|
||||
}}
|
||||
>
|
||||
<PlusIcon className="size-4" />
|
||||
新建解决码
|
||||
</Button>
|
||||
</div>
|
||||
|
||||
<div className="overflow-hidden rounded-lg border bg-background">
|
||||
<table className="w-full text-sm">
|
||||
<thead className="bg-muted/35">
|
||||
<tr>
|
||||
<th className="px-4 py-3 text-left font-medium">名称</th>
|
||||
<th className="px-4 py-3 text-left font-medium">编码</th>
|
||||
<th className="px-4 py-3 text-left font-medium">状态</th>
|
||||
<th className="px-4 py-3 text-left font-medium">排序</th>
|
||||
<th className="px-4 py-3 text-right font-medium">操作</th>
|
||||
</tr>
|
||||
</thead>
|
||||
<tbody>
|
||||
{loading ? (
|
||||
<tr>
|
||||
<td
|
||||
colSpan={5}
|
||||
className="h-32 text-center text-muted-foreground"
|
||||
>
|
||||
加载中...
|
||||
</td>
|
||||
</tr>
|
||||
) : result.results.length > 0 ? (
|
||||
result.results.map((item) => (
|
||||
<tr key={item.id} className="border-t">
|
||||
<td className="px-4 py-3">{item.name}</td>
|
||||
<td className="px-4 py-3 font-mono text-xs">{item.code}</td>
|
||||
<td className="px-4 py-3">
|
||||
<Badge
|
||||
variant={
|
||||
item.status === Status.Ok ? "default" : "secondary"
|
||||
}
|
||||
>
|
||||
{getEnumLabel(StatusLabels, item.status as Status)}
|
||||
</Badge>
|
||||
</td>
|
||||
<td className="px-4 py-3">{item.sortNo}</td>
|
||||
<td className="px-4 py-3 text-right">
|
||||
<DropdownMenu>
|
||||
<DropdownMenuTrigger
|
||||
render={<Button variant="ghost" size="sm" />}
|
||||
>
|
||||
操作
|
||||
</DropdownMenuTrigger>
|
||||
<DropdownMenuContent align="end">
|
||||
<DropdownMenuItem
|
||||
onClick={() => {
|
||||
setEditingItem(item);
|
||||
setDialogOpen(true);
|
||||
}}
|
||||
>
|
||||
编辑
|
||||
</DropdownMenuItem>
|
||||
<DropdownMenuItem
|
||||
className="text-destructive"
|
||||
onClick={() => void handleDelete(item)}
|
||||
>
|
||||
<Trash2Icon className="size-4" />
|
||||
删除
|
||||
</DropdownMenuItem>
|
||||
</DropdownMenuContent>
|
||||
</DropdownMenu>
|
||||
</td>
|
||||
</tr>
|
||||
))
|
||||
) : (
|
||||
<tr>
|
||||
<td
|
||||
colSpan={5}
|
||||
className="h-32 text-center text-muted-foreground"
|
||||
>
|
||||
暂无解决码
|
||||
</td>
|
||||
</tr>
|
||||
)}
|
||||
</tbody>
|
||||
</table>
|
||||
</div>
|
||||
|
||||
<ListPagination
|
||||
page={result.page.page}
|
||||
total={result.page.total}
|
||||
limit={result.page.limit}
|
||||
loading={loading}
|
||||
onPageChange={setPage}
|
||||
onLimitChange={(value) => {
|
||||
setLimit(value);
|
||||
setPage(1);
|
||||
}}
|
||||
/>
|
||||
</div>
|
||||
|
||||
<TicketResolutionCodeEditDialog
|
||||
open={dialogOpen}
|
||||
saving={saving}
|
||||
item={editingItem}
|
||||
onOpenChange={(open) => {
|
||||
if (!saving) {
|
||||
setDialogOpen(open);
|
||||
if (!open) {
|
||||
setEditingItem(null);
|
||||
}
|
||||
}
|
||||
}}
|
||||
onSubmit={handleSubmit}
|
||||
/>
|
||||
</>
|
||||
);
|
||||
}
|
||||
|
||||
type TicketResolutionCodeEditDialogProps = {
|
||||
open: boolean;
|
||||
saving: boolean;
|
||||
item: TicketResolutionCode | null;
|
||||
onOpenChange: (open: boolean) => void;
|
||||
onSubmit: (payload: CreateTicketResolutionCodePayload) => Promise<void>;
|
||||
};
|
||||
|
||||
function TicketResolutionCodeEditDialog({
|
||||
open,
|
||||
saving,
|
||||
item,
|
||||
onOpenChange,
|
||||
onSubmit,
|
||||
}: TicketResolutionCodeEditDialogProps) {
|
||||
const formId = "ticket-resolution-code-edit-form";
|
||||
const form = useForm<
|
||||
z.input<typeof formSchema>,
|
||||
undefined,
|
||||
z.output<typeof formSchema>
|
||||
>({
|
||||
resolver,
|
||||
defaultValues: emptyForm,
|
||||
});
|
||||
const {
|
||||
control,
|
||||
register,
|
||||
handleSubmit,
|
||||
reset,
|
||||
formState: { errors },
|
||||
} = form;
|
||||
|
||||
useEffect(() => {
|
||||
reset(buildForm(item));
|
||||
}, [item, reset]);
|
||||
|
||||
return (
|
||||
<ProjectDialog
|
||||
open={open}
|
||||
onOpenChange={onOpenChange}
|
||||
title={item ? "编辑解决码" : "新建解决码"}
|
||||
size="md"
|
||||
allowFullscreen
|
||||
footer={
|
||||
<>
|
||||
<Button
|
||||
type="button"
|
||||
variant="outline"
|
||||
onClick={() => onOpenChange(false)}
|
||||
disabled={saving}
|
||||
>
|
||||
取消
|
||||
</Button>
|
||||
<Button type="submit" form={formId} disabled={saving}>
|
||||
{saving ? "保存中..." : item ? "保存" : "创建"}
|
||||
</Button>
|
||||
</>
|
||||
}
|
||||
>
|
||||
<form
|
||||
id={formId}
|
||||
onSubmit={handleSubmit(async (values) =>
|
||||
onSubmit(buildPayload(values)),
|
||||
)}
|
||||
className="space-y-4"
|
||||
>
|
||||
<Field data-invalid={!!errors.name}>
|
||||
<FieldLabel htmlFor="ticket-resolution-code-name">
|
||||
解决码名称
|
||||
</FieldLabel>
|
||||
<FieldContent>
|
||||
<Input
|
||||
id="ticket-resolution-code-name"
|
||||
placeholder="请输入解决码名称"
|
||||
{...register("name")}
|
||||
/>
|
||||
<FieldError errors={[errors.name]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
<Field data-invalid={!!errors.code}>
|
||||
<FieldLabel htmlFor="ticket-resolution-code-code">
|
||||
解决码编码
|
||||
</FieldLabel>
|
||||
<FieldContent>
|
||||
<Input
|
||||
id="ticket-resolution-code-code"
|
||||
placeholder="请输入解决码编码"
|
||||
{...register("code")}
|
||||
/>
|
||||
<FieldError errors={[errors.code]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
<div className="grid gap-4 md:grid-cols-2">
|
||||
<Field data-invalid={!!errors.sortNo}>
|
||||
<FieldLabel htmlFor="ticket-resolution-code-sort">排序</FieldLabel>
|
||||
<FieldContent>
|
||||
<Input id="ticket-resolution-code-sort" {...register("sortNo")} />
|
||||
<FieldError errors={[errors.sortNo]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
<Field data-invalid={!!errors.status}>
|
||||
<FieldLabel>状态</FieldLabel>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="status"
|
||||
render={({ field }) => (
|
||||
<OptionCombobox
|
||||
value={field.value}
|
||||
onChange={field.onChange}
|
||||
placeholder="请选择状态"
|
||||
options={listStatusOptions
|
||||
.filter((item) => item.value !== "all")
|
||||
.map((item) => ({
|
||||
value: item.value,
|
||||
label: item.label,
|
||||
}))}
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
<FieldError errors={[errors.status]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</div>
|
||||
<Field>
|
||||
<FieldLabel htmlFor="ticket-resolution-code-remark">备注</FieldLabel>
|
||||
<FieldContent>
|
||||
<Textarea
|
||||
id="ticket-resolution-code-remark"
|
||||
rows={4}
|
||||
{...register("remark")}
|
||||
/>
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</form>
|
||||
</ProjectDialog>
|
||||
);
|
||||
}
|
||||
@@ -1,326 +0,0 @@
|
||||
"use client"
|
||||
|
||||
import Link from "next/link"
|
||||
import { AlertTriangleIcon, CircleDashedIcon, RefreshCcwIcon, TimerResetIcon, WrenchIcon } from "lucide-react"
|
||||
import { useCallback, useEffect, useMemo, useState } from "react"
|
||||
import { toast } from "sonner"
|
||||
|
||||
import { OptionCombobox } from "@/components/option-combobox"
|
||||
import { Button } from "@/components/ui/button"
|
||||
import {
|
||||
Card,
|
||||
CardContent,
|
||||
CardDescription,
|
||||
CardHeader,
|
||||
CardTitle,
|
||||
} from "@/components/ui/card"
|
||||
import {
|
||||
Table,
|
||||
TableBody,
|
||||
TableCell,
|
||||
TableHead,
|
||||
TableHeader,
|
||||
TableRow,
|
||||
} from "@/components/ui/table"
|
||||
import {
|
||||
fetchAgentTeamsAll,
|
||||
type AdminAgentTeam,
|
||||
} from "@/lib/api/admin"
|
||||
import {
|
||||
fetchTicketRiskOverview,
|
||||
fetchTicketRiskList,
|
||||
type TicketItem,
|
||||
type TicketRiskOverview,
|
||||
} from "@/lib/api/ticket"
|
||||
import { formatDateTime } from "@/lib/utils"
|
||||
import { TicketPriorityBadge } from "../tickets/_components/ticket-priority-badge"
|
||||
import { TicketSLABadge } from "../tickets/_components/ticket-sla-badge"
|
||||
import { TicketStatusBadge } from "../tickets/_components/ticket-status-badge"
|
||||
|
||||
type RiskTableProps = {
|
||||
title: string
|
||||
description: string
|
||||
items: TicketItem[]
|
||||
emptyText: string
|
||||
}
|
||||
|
||||
function RiskTable({ title, description, items, emptyText }: RiskTableProps) {
|
||||
return (
|
||||
<Card>
|
||||
<CardHeader>
|
||||
<CardTitle className="text-base">{title}</CardTitle>
|
||||
<CardDescription>{description}</CardDescription>
|
||||
</CardHeader>
|
||||
<CardContent>
|
||||
<Table>
|
||||
<TableHeader>
|
||||
<TableRow>
|
||||
<TableHead>工单</TableHead>
|
||||
<TableHead>分类</TableHead>
|
||||
<TableHead>优先级</TableHead>
|
||||
<TableHead>状态</TableHead>
|
||||
<TableHead>SLA</TableHead>
|
||||
<TableHead>处理人</TableHead>
|
||||
<TableHead>更新时间</TableHead>
|
||||
<TableHead className="text-right">操作</TableHead>
|
||||
</TableRow>
|
||||
</TableHeader>
|
||||
<TableBody>
|
||||
{items.length > 0 ? (
|
||||
items.map((item) => (
|
||||
<TableRow key={item.id}>
|
||||
<TableCell className="min-w-64">
|
||||
<div className="space-y-1">
|
||||
<div className="font-medium">{item.title}</div>
|
||||
<div className="text-xs text-muted-foreground">{item.ticketNo}</div>
|
||||
</div>
|
||||
</TableCell>
|
||||
<TableCell>
|
||||
{item.tags && item.tags.length > 0
|
||||
? item.tags.map((tag) => tag.name).join(" / ")
|
||||
: "未打标签"}
|
||||
</TableCell>
|
||||
<TableCell>
|
||||
<TicketPriorityBadge priority={item.priority} priorityName={item.priorityName} />
|
||||
</TableCell>
|
||||
<TableCell>
|
||||
<TicketStatusBadge status={item.status} />
|
||||
</TableCell>
|
||||
<TableCell>
|
||||
<TicketSLABadge ticket={item} />
|
||||
</TableCell>
|
||||
<TableCell>{item.currentAssigneeName || "未指派"}</TableCell>
|
||||
<TableCell>{item.updatedAt ? formatDateTime(item.updatedAt) : "—"}</TableCell>
|
||||
<TableCell className="text-right">
|
||||
<Link href={`/dashboard/tickets/detail?id=${item.id}`} target="_blank" rel="noreferrer">
|
||||
<Button variant="outline" size="sm">
|
||||
查看详情
|
||||
</Button>
|
||||
</Link>
|
||||
</TableCell>
|
||||
</TableRow>
|
||||
))
|
||||
) : (
|
||||
<TableRow>
|
||||
<TableCell colSpan={8} className="h-24 text-center text-muted-foreground">
|
||||
{emptyText}
|
||||
</TableCell>
|
||||
</TableRow>
|
||||
)}
|
||||
</TableBody>
|
||||
</Table>
|
||||
</CardContent>
|
||||
</Card>
|
||||
)
|
||||
}
|
||||
|
||||
export default function TicketRiskPage() {
|
||||
const [loading, setLoading] = useState(true)
|
||||
const [overview, setOverview] = useState<TicketRiskOverview | null>(null)
|
||||
const [overdueTickets, setOverdueTickets] = useState<TicketItem[]>([])
|
||||
const [highRiskTickets, setHighRiskTickets] = useState<TicketItem[]>([])
|
||||
const [unassignedTickets, setUnassignedTickets] = useState<TicketItem[]>([])
|
||||
const [pendingInternalTickets, setPendingInternalTickets] = useState<TicketItem[]>([])
|
||||
const [teams, setTeams] = useState<AdminAgentTeam[]>([])
|
||||
const [teamFilter, setTeamFilter] = useState("all")
|
||||
const [riskWindow, setRiskWindow] = useState("240")
|
||||
|
||||
useEffect(() => {
|
||||
void (async () => {
|
||||
try {
|
||||
const data = await fetchAgentTeamsAll()
|
||||
setTeams(Array.isArray(data) ? data : [])
|
||||
} catch {
|
||||
setTeams([])
|
||||
}
|
||||
})()
|
||||
}, [])
|
||||
|
||||
const loadData = useCallback(async () => {
|
||||
setLoading(true)
|
||||
try {
|
||||
const currentTeamId = teamFilter === "all" ? undefined : Number(teamFilter)
|
||||
const riskMinutes = Number(riskWindow)
|
||||
const [overviewData, overdueData, highRiskData, unassignedData, pendingInternalData] =
|
||||
await Promise.all([
|
||||
fetchTicketRiskOverview({ currentTeamId, riskWindowMins: riskMinutes }),
|
||||
fetchTicketRiskList({ riskType: "overdue", currentTeamId, riskWindowMins: riskMinutes, page: 1, limit: 10 }),
|
||||
fetchTicketRiskList({ riskType: "high_risk", currentTeamId, riskWindowMins: riskMinutes, page: 1, limit: 10 }),
|
||||
fetchTicketRiskList({ riskType: "unassigned", currentTeamId, riskWindowMins: riskMinutes, page: 1, limit: 10 }),
|
||||
fetchTicketRiskList({ riskType: "pending_internal", currentTeamId, riskWindowMins: riskMinutes, page: 1, limit: 10 }),
|
||||
])
|
||||
|
||||
setOverview(overviewData)
|
||||
setOverdueTickets(Array.isArray(overdueData.results) ? overdueData.results : [])
|
||||
setHighRiskTickets(Array.isArray(highRiskData.results) ? highRiskData.results : [])
|
||||
setUnassignedTickets(Array.isArray(unassignedData.results) ? unassignedData.results : [])
|
||||
setPendingInternalTickets(
|
||||
Array.isArray(pendingInternalData.results) ? pendingInternalData.results : [],
|
||||
)
|
||||
} catch (error) {
|
||||
toast.error(error instanceof Error ? error.message : "加载 SLA 风险页失败")
|
||||
} finally {
|
||||
setLoading(false)
|
||||
}
|
||||
}, [riskWindow, teamFilter])
|
||||
|
||||
useEffect(() => {
|
||||
void loadData()
|
||||
}, [loadData])
|
||||
|
||||
const cards = useMemo(
|
||||
() => [
|
||||
{
|
||||
title: "已超时",
|
||||
description: "解决 SLA 已经 breach 的工单",
|
||||
value: overview?.overdue ?? 0,
|
||||
icon: AlertTriangleIcon,
|
||||
tone: "text-red-700 bg-red-500/10",
|
||||
},
|
||||
{
|
||||
title: `${Number(riskWindow) / 60} 小时内到期`,
|
||||
description: "建议组长优先盯防的风险队列",
|
||||
value: overview?.highRisk ?? 0,
|
||||
icon: TimerResetIcon,
|
||||
tone: "text-orange-700 bg-orange-500/10",
|
||||
},
|
||||
{
|
||||
title: "待分配",
|
||||
description: "目前还没有明确负责人的工单",
|
||||
value: overview?.unassigned ?? 0,
|
||||
icon: CircleDashedIcon,
|
||||
tone: "text-amber-700 bg-amber-500/10",
|
||||
},
|
||||
{
|
||||
title: "待内部处理",
|
||||
description: "等待内部团队协作处理的工单",
|
||||
value: overview?.pendingInternal ?? 0,
|
||||
icon: WrenchIcon,
|
||||
tone: "text-blue-700 bg-blue-500/10",
|
||||
},
|
||||
],
|
||||
[overview, riskWindow],
|
||||
)
|
||||
|
||||
return (
|
||||
<div className="min-h-0 flex-1 overflow-auto bg-muted/20 p-4 md:p-6">
|
||||
<div className="flex flex-col gap-4">
|
||||
<div className="flex flex-col gap-3 xl:flex-row xl:items-center xl:justify-between">
|
||||
<div>
|
||||
<h1 className="text-xl font-semibold">SLA 风险运营</h1>
|
||||
<p className="mt-1 text-sm text-muted-foreground">
|
||||
给主管和组长使用的风险盯防页，优先查看超时、临近超时和待分配工单
|
||||
</p>
|
||||
</div>
|
||||
<div className="flex gap-2">
|
||||
<div className="w-44">
|
||||
<OptionCombobox
|
||||
value={teamFilter}
|
||||
onChange={setTeamFilter}
|
||||
placeholder="全部团队"
|
||||
options={[
|
||||
{ value: "all", label: "全部团队" },
|
||||
...teams.map((team) => ({ value: String(team.id), label: team.name })),
|
||||
]}
|
||||
/>
|
||||
</div>
|
||||
<div className="w-44">
|
||||
<OptionCombobox
|
||||
value={riskWindow}
|
||||
onChange={setRiskWindow}
|
||||
placeholder="风险时间窗"
|
||||
options={[
|
||||
{ value: "60", label: "1 小时内" },
|
||||
{ value: "240", label: "4 小时内" },
|
||||
{ value: "1440", label: "24 小时内" },
|
||||
]}
|
||||
/>
|
||||
</div>
|
||||
<Link href="/dashboard/tickets">
|
||||
<Button variant="outline">前往工单工作台</Button>
|
||||
</Link>
|
||||
<Button variant="outline" onClick={() => void loadData()} disabled={loading}>
|
||||
<RefreshCcwIcon className="size-4" />
|
||||
刷新
|
||||
</Button>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div className="grid gap-4 md:grid-cols-2 xl:grid-cols-4">
|
||||
{cards.map((item) => {
|
||||
const Icon = item.icon
|
||||
return (
|
||||
<Card key={item.title}>
|
||||
<CardHeader className="flex flex-row items-start justify-between space-y-0 pb-3">
|
||||
<div className="space-y-1">
|
||||
<CardTitle className="text-sm font-medium">{item.title}</CardTitle>
|
||||
<CardDescription>{item.description}</CardDescription>
|
||||
</div>
|
||||
<div className={`rounded-full p-2 ${item.tone}`}>
|
||||
<Icon className="size-4" />
|
||||
</div>
|
||||
</CardHeader>
|
||||
<CardContent>
|
||||
<div className="text-3xl font-semibold tracking-tight">
|
||||
{loading ? "..." : item.value.toLocaleString()}
|
||||
</div>
|
||||
</CardContent>
|
||||
</Card>
|
||||
)
|
||||
})}
|
||||
</div>
|
||||
|
||||
<RiskTable
|
||||
title="已超时工单"
|
||||
description="需要立即处理或升级的高风险工单"
|
||||
items={overdueTickets}
|
||||
emptyText="当前没有已超时工单"
|
||||
/>
|
||||
|
||||
<RiskTable
|
||||
title="4 小时内到期"
|
||||
description="建议优先处理，避免进入超时队列"
|
||||
items={highRiskTickets}
|
||||
emptyText="当前没有临近超时工单"
|
||||
/>
|
||||
|
||||
<Card>
|
||||
<CardHeader>
|
||||
<CardTitle className="text-base">滞留原因</CardTitle>
|
||||
<CardDescription>帮助主管快速判断风险是由分配、协作还是 SLA 配置问题造成</CardDescription>
|
||||
</CardHeader>
|
||||
<CardContent>
|
||||
<div className="grid gap-3 md:grid-cols-2 xl:grid-cols-4">
|
||||
{(overview?.reasons?.length ?? 0) > 0 ? (
|
||||
overview?.reasons?.map((item) => (
|
||||
<div key={item.code} className="rounded-lg border bg-muted/20 p-4">
|
||||
<div className="text-sm font-medium">{item.title}</div>
|
||||
<div className="mt-2 text-2xl font-semibold">{item.count.toLocaleString()}</div>
|
||||
<div className="mt-2 text-xs leading-6 text-muted-foreground">{item.description}</div>
|
||||
</div>
|
||||
))
|
||||
) : (
|
||||
<div className="text-sm text-muted-foreground">暂无滞留原因数据</div>
|
||||
)}
|
||||
</div>
|
||||
</CardContent>
|
||||
</Card>
|
||||
|
||||
<div className="grid gap-4 xl:grid-cols-2">
|
||||
<RiskTable
|
||||
title="待分配工单"
|
||||
description="进入队列但尚未明确负责人的工单"
|
||||
items={unassignedTickets}
|
||||
emptyText="当前没有待分配工单"
|
||||
/>
|
||||
<RiskTable
|
||||
title="待内部处理"
|
||||
description="需要内部团队介入，容易长期滞留的工单"
|
||||
items={pendingInternalTickets}
|
||||
emptyText="当前没有待内部处理工单"
|
||||
/>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
)
|
||||
}
|
||||
@@ -30,8 +30,6 @@ export function CreateTicketFromConversationDialog({
|
||||
? {
|
||||
title: conversation.customerName || "",
|
||||
description: conversation.lastMessageSummary || "",
|
||||
priority: 2,
|
||||
severity: 1,
|
||||
currentAssigneeId: conversation.currentAssigneeId || undefined,
|
||||
}
|
||||
: undefined
|
||||
@@ -55,11 +53,8 @@ export function CreateTicketFromConversationDialog({
|
||||
conversationId: conversation.id,
|
||||
title: payload.title,
|
||||
description: payload.description,
|
||||
priority: payload.priority,
|
||||
severity: payload.severity,
|
||||
currentTeamId: payload.currentTeamId,
|
||||
currentAssigneeId: payload.currentAssigneeId,
|
||||
syncToConversation: true,
|
||||
tagIds: payload.tagIds,
|
||||
})
|
||||
toast.success("工单创建成功")
|
||||
onSuccess?.()
|
||||
|
||||
@@ -31,16 +31,10 @@ import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover
|
||||
import { Textarea } from "@/components/ui/textarea"
|
||||
import {
|
||||
fetchAgentProfilesAll,
|
||||
fetchAgentTeamsAll,
|
||||
fetchTagsAll,
|
||||
type AdminAgentProfile,
|
||||
type AdminAgentTeam,
|
||||
type TagTree,
|
||||
} from "@/lib/api/admin"
|
||||
import {
|
||||
fetchTicketPriorityConfigsAll,
|
||||
type TicketPriorityConfig,
|
||||
} from "@/lib/api/ticket-config"
|
||||
import {
|
||||
fetchTicketDetail,
|
||||
type CreateTicketPayload,
|
||||
@@ -61,34 +55,26 @@ type EditDialogProps = {
|
||||
onSubmit: (payload: CreateTicketPayload | UpdateTicketPayload) => Promise<void>
|
||||
}
|
||||
|
||||
const ticketFormSchema = z.object({
|
||||
title: z.string().trim().min(1, "标题不能为空"),
|
||||
description: z.string().trim(),
|
||||
tagIds: z.array(z.string().trim()).default([]),
|
||||
priority: z.string().trim().min(1, "请选择优先级"),
|
||||
severity: z.enum(["1", "2", "3"], { message: "请选择严重度" }),
|
||||
currentTeamId: z.string().trim(),
|
||||
currentAssigneeId: z.string().trim(),
|
||||
dueAt: z.string().trim(),
|
||||
const schema = z.object({
|
||||
title: z.string().trim().min(1, "请输入工单标题"),
|
||||
description: z.string().trim().min(1, "请输入问题描述"),
|
||||
currentAssigneeId: z.coerce.number().int().min(0).optional(),
|
||||
tagIds: z.array(z.number().int().positive()).default([]),
|
||||
})
|
||||
|
||||
type EditForm = z.infer<typeof ticketFormSchema>
|
||||
type EditForm = z.infer<typeof schema>
|
||||
|
||||
const editFormResolver = zodResolver(ticketFormSchema as never) as Resolver<
|
||||
z.input<typeof ticketFormSchema>,
|
||||
const editFormResolver = zodResolver(schema as never) as Resolver<
|
||||
z.input<typeof schema>,
|
||||
undefined,
|
||||
z.output<typeof ticketFormSchema>
|
||||
z.output<typeof schema>
|
||||
>
|
||||
|
||||
const emptyForm: EditForm = {
|
||||
title: "",
|
||||
description: "",
|
||||
currentAssigneeId: 0,
|
||||
tagIds: [],
|
||||
priority: "",
|
||||
severity: "1",
|
||||
currentTeamId: "",
|
||||
currentAssigneeId: "",
|
||||
dueAt: "",
|
||||
}
|
||||
|
||||
function buildForm(item: TicketItem | null): EditForm {
|
||||
@@ -98,12 +84,8 @@ function buildForm(item: TicketItem | null): EditForm {
|
||||
return {
|
||||
title: item.title ?? "",
|
||||
description: item.description ?? "",
|
||||
tagIds: (item.tags ?? []).map((tag) => String(tag.id)),
|
||||
priority: item.priority ? String(item.priority) : "",
|
||||
severity: String(item.severity || 1) as EditForm["severity"],
|
||||
currentTeamId: item.currentTeamId ? String(item.currentTeamId) : "",
|
||||
currentAssigneeId: item.currentAssigneeId ? String(item.currentAssigneeId) : "",
|
||||
dueAt: item.dueAt ? item.dueAt.replace(" ", "T").slice(0, 16) : "",
|
||||
currentAssigneeId: item.currentAssigneeId ?? 0,
|
||||
tagIds: (item.tags ?? []).map((tag) => tag.id),
|
||||
}
|
||||
}
|
||||
|
||||
@@ -111,27 +93,18 @@ function buildInitialForm(initialValues?: Partial<CreateTicketPayload>): EditFor
|
||||
return {
|
||||
title: initialValues?.title?.trim() ?? "",
|
||||
description: initialValues?.description?.trim() ?? "",
|
||||
tagIds: (initialValues?.tagIds ?? []).map((tagId) => String(tagId)),
|
||||
priority: initialValues?.priority ? String(initialValues.priority) : "",
|
||||
severity: String(initialValues?.severity ?? 1) as EditForm["severity"],
|
||||
currentTeamId: initialValues?.currentTeamId ? String(initialValues.currentTeamId) : "",
|
||||
currentAssigneeId: initialValues?.currentAssigneeId
|
||||
? String(initialValues.currentAssigneeId)
|
||||
: "",
|
||||
dueAt: initialValues?.dueAt ? initialValues.dueAt.replace(" ", "T").slice(0, 16) : "",
|
||||
currentAssigneeId: initialValues?.currentAssigneeId ?? 0,
|
||||
tagIds: initialValues?.tagIds ?? [],
|
||||
}
|
||||
}
|
||||
|
||||
function buildPayload(form: EditForm): CreateTicketPayload {
|
||||
const currentAssigneeId = form.currentAssigneeId ?? 0
|
||||
return {
|
||||
title: form.title.trim(),
|
||||
description: form.description.trim(),
|
||||
tagIds: form.tagIds.length > 0 ? form.tagIds.map((tagId) => Number(tagId)) : undefined,
|
||||
priority: Number(form.priority),
|
||||
severity: Number(form.severity),
|
||||
currentTeamId: form.currentTeamId ? Number(form.currentTeamId) : undefined,
|
||||
currentAssigneeId: form.currentAssigneeId ? Number(form.currentAssigneeId) : undefined,
|
||||
dueAt: form.dueAt ? `${form.dueAt.replace("T", " ")}:00` : undefined,
|
||||
currentAssigneeId,
|
||||
tagIds: form.tagIds,
|
||||
}
|
||||
}
|
||||
|
||||
@@ -153,8 +126,8 @@ function flattenTagTree(nodes: TagTree[], depth = 0, parentPath = ""): FlatTagNo
|
||||
}
|
||||
|
||||
type TicketTagSelectorProps = {
|
||||
value?: string[]
|
||||
onChange: (value: string[]) => void
|
||||
value?: number[]
|
||||
onChange: (value: number[]) => void
|
||||
availableTags: TagTree[]
|
||||
}
|
||||
|
||||
@@ -163,11 +136,11 @@ function TicketTagSelector({ value, onChange, availableTags }: TicketTagSelector
|
||||
const flatTags = useMemo(() => flattenTagTree(availableTags), [availableTags])
|
||||
const selectedTagIDs = useMemo(() => new Set(selectedValues), [selectedValues])
|
||||
const selectedTags = useMemo(
|
||||
() => flatTags.filter((tag) => selectedTagIDs.has(String(tag.id))),
|
||||
() => flatTags.filter((tag) => selectedTagIDs.has(tag.id)),
|
||||
[flatTags, selectedTagIDs],
|
||||
)
|
||||
|
||||
function handleToggle(tagID: string) {
|
||||
function handleToggle(tagID: number) {
|
||||
if (selectedTagIDs.has(tagID)) {
|
||||
onChange(selectedValues.filter((item) => item !== tagID))
|
||||
return
|
||||
@@ -183,8 +156,8 @@ function TicketTagSelector({ value, onChange, availableTags }: TicketTagSelector
|
||||
<Button type="button" variant="outline" className="w-full justify-start" />
|
||||
}
|
||||
>
|
||||
<TagIcon className="size-4" />
|
||||
{selectedTags.length > 0 ? `已选择 ${selectedTags.length} 个标签` : "请选择工单标签"}
|
||||
<TagIcon className="size-4" />
|
||||
{selectedTags.length > 0 ? `已选择 ${selectedTags.length} 个标签` : "请选择工单标签"}
|
||||
</PopoverTrigger>
|
||||
<PopoverContent align="start" className="w-[320px] p-0">
|
||||
<Command>
|
||||
@@ -193,12 +166,12 @@ function TicketTagSelector({ value, onChange, availableTags }: TicketTagSelector
|
||||
<CommandEmpty>暂无可用标签</CommandEmpty>
|
||||
<CommandGroup heading="标签">
|
||||
{flatTags.map((tag) => {
|
||||
const checked = selectedTagIDs.has(String(tag.id))
|
||||
const checked = selectedTagIDs.has(tag.id)
|
||||
return (
|
||||
<CommandItem
|
||||
key={tag.id}
|
||||
value={`${tag.id} ${tag.path} ${tag.remark}`}
|
||||
onSelect={() => handleToggle(String(tag.id))}
|
||||
onSelect={() => handleToggle(tag.id)}
|
||||
>
|
||||
<CheckIcon className={`mr-2 size-4 ${checked ? "opacity-100" : "opacity-0"}`} />
|
||||
<span className="truncate" style={{ paddingLeft: `${tag.depth * 12}px` }}>
|
||||
@@ -274,13 +247,11 @@ function TicketEditDialogBody({
|
||||
const formId = "ticket-edit-form"
|
||||
const [loading, setLoading] = useState(false)
|
||||
const [tags, setTags] = useState<TagTree[]>([])
|
||||
const [priorities, setPriorities] = useState<TicketPriorityConfig[]>([])
|
||||
const [teams, setTeams] = useState<AdminAgentTeam[]>([])
|
||||
const [agents, setAgents] = useState<AdminAgentProfile[]>([])
|
||||
const form = useForm<
|
||||
z.input<typeof ticketFormSchema>,
|
||||
z.input<typeof schema>,
|
||||
undefined,
|
||||
z.output<typeof ticketFormSchema>
|
||||
z.output<typeof schema>
|
||||
>({
|
||||
resolver: editFormResolver,
|
||||
defaultValues: emptyForm,
|
||||
@@ -315,31 +286,16 @@ function TicketEditDialogBody({
|
||||
return
|
||||
}
|
||||
void (async () => {
|
||||
const [tagData, priorityData, teamData, agentData] = await Promise.all([
|
||||
const [tagData, agentData] = await Promise.all([
|
||||
fetchTagsAll(),
|
||||
fetchTicketPriorityConfigsAll(),
|
||||
fetchAgentTeamsAll(),
|
||||
fetchAgentProfilesAll(),
|
||||
])
|
||||
setTags(Array.isArray(tagData) ? tagData : [])
|
||||
setPriorities(Array.isArray(priorityData) ? priorityData : [])
|
||||
setTeams(Array.isArray(teamData) ? teamData : [])
|
||||
setAgents(Array.isArray(agentData) ? agentData : [])
|
||||
})()
|
||||
}, [open])
|
||||
|
||||
const priorityOptions = priorities.map((priority) => ({
|
||||
value: String(priority.id),
|
||||
label: priority.name,
|
||||
}))
|
||||
|
||||
const teamOptions = [{ value: "", label: "不指定团队" }].concat(
|
||||
teams.map((team) => ({
|
||||
value: String(team.id),
|
||||
label: team.name,
|
||||
})),
|
||||
)
|
||||
const agentOptions = [{ value: "", label: "不指定处理人" }].concat(
|
||||
const agentOptions = [{ value: "0", label: "不指定处理人" }].concat(
|
||||
agents.map((agent) => ({
|
||||
value: String(agent.userId),
|
||||
label:
|
||||
@@ -426,9 +382,25 @@ function TicketEditDialogBody({
|
||||
</Field>
|
||||
|
||||
<Field>
|
||||
<div className="flex items-center justify-between gap-3">
|
||||
<FieldLabel>工单标签</FieldLabel>
|
||||
</div>
|
||||
<FieldLabel>处理人</FieldLabel>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="currentAssigneeId"
|
||||
render={({ field }) => (
|
||||
<OptionCombobox
|
||||
value={String(field.value ?? 0)}
|
||||
onChange={(value) => field.onChange(Number(value))}
|
||||
placeholder="请选择处理人"
|
||||
options={agentOptions}
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
</FieldContent>
|
||||
</Field>
|
||||
|
||||
<Field>
|
||||
<FieldLabel>工单标签</FieldLabel>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
@@ -443,101 +415,6 @@ function TicketEditDialogBody({
|
||||
/>
|
||||
</FieldContent>
|
||||
</Field>
|
||||
|
||||
<div className="grid gap-4 md:grid-cols-2">
|
||||
<Field data-invalid={!!errors.priority}>
|
||||
<FieldLabel>优先级</FieldLabel>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="priority"
|
||||
render={({ field }) => (
|
||||
<OptionCombobox
|
||||
value={field.value}
|
||||
onChange={field.onChange}
|
||||
placeholder="请选择优先级"
|
||||
options={priorityOptions}
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
<FieldError errors={[errors.priority]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
|
||||
<Field data-invalid={!!errors.severity}>
|
||||
<FieldLabel>严重度</FieldLabel>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="severity"
|
||||
render={({ field }) => (
|
||||
<OptionCombobox
|
||||
value={field.value}
|
||||
onChange={field.onChange}
|
||||
placeholder="请选择严重度"
|
||||
options={[
|
||||
{ value: "1", label: "轻微" },
|
||||
{ value: "2", label: "严重" },
|
||||
{ value: "3", label: "致命" },
|
||||
]}
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
<FieldError errors={[errors.severity]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</div>
|
||||
|
||||
<div className="grid gap-4 md:grid-cols-2">
|
||||
<Field>
|
||||
<FieldLabel>处理团队</FieldLabel>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="currentTeamId"
|
||||
render={({ field }) => (
|
||||
<OptionCombobox
|
||||
value={field.value}
|
||||
onChange={field.onChange}
|
||||
placeholder="请选择团队"
|
||||
options={teamOptions}
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
</FieldContent>
|
||||
</Field>
|
||||
|
||||
<Field>
|
||||
<FieldLabel>处理人</FieldLabel>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="currentAssigneeId"
|
||||
render={({ field }) => (
|
||||
<OptionCombobox
|
||||
value={field.value}
|
||||
onChange={field.onChange}
|
||||
placeholder="请选择处理人"
|
||||
options={agentOptions}
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</div>
|
||||
|
||||
<Field data-invalid={!!errors.dueAt}>
|
||||
<FieldLabel htmlFor="ticket-due-at">截止时间</FieldLabel>
|
||||
<FieldContent>
|
||||
<Input
|
||||
id="ticket-due-at"
|
||||
type="datetime-local"
|
||||
aria-invalid={!!errors.dueAt}
|
||||
{...register("dueAt")}
|
||||
/>
|
||||
<FieldError errors={[errors.dueAt]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</FieldGroup>
|
||||
</form>
|
||||
)}
|
||||
|
||||
@@ -1,6 +1,6 @@
|
||||
"use client"
|
||||
|
||||
import { useEffect, useState } from "react"
|
||||
import { useEffect, useRef, useState } from "react"
|
||||
import { zodResolver } from "@hookform/resolvers/zod"
|
||||
import { Controller, Resolver, useForm } from "react-hook-form"
|
||||
import { toast } from "sonner"
|
||||
@@ -19,15 +19,12 @@ import { Field, FieldContent, FieldError, FieldLabel } from "@/components/ui/fie
|
||||
import { Textarea } from "@/components/ui/textarea"
|
||||
import {
|
||||
fetchAgentProfilesAll,
|
||||
fetchAgentTeamsAll,
|
||||
type AdminAgentProfile,
|
||||
type AdminAgentTeam,
|
||||
} from "@/lib/api/admin"
|
||||
import { assignTicket, batchAssignTickets } from "@/lib/api/ticket"
|
||||
|
||||
const schema = z.object({
|
||||
toUserId: z.string().trim().min(1, "请选择处理人"),
|
||||
toTeamId: z.string().trim(),
|
||||
reason: z.string().trim(),
|
||||
})
|
||||
|
||||
@@ -41,7 +38,6 @@ const resolver = zodResolver(schema as never) as Resolver<
|
||||
|
||||
const emptyForm: FormValues = {
|
||||
toUserId: "",
|
||||
toTeamId: "",
|
||||
reason: "",
|
||||
}
|
||||
|
||||
@@ -49,7 +45,6 @@ type TicketAssignDialogProps = {
|
||||
open: boolean
|
||||
ticketId: number | null
|
||||
ticketIds?: number[]
|
||||
currentTeamId?: number
|
||||
currentAssigneeId?: number
|
||||
onOpenChange: (open: boolean) => void
|
||||
onSuccess?: () => Promise<void> | void
|
||||
@@ -59,7 +54,6 @@ export function TicketAssignDialog({
|
||||
open,
|
||||
ticketId,
|
||||
ticketIds,
|
||||
currentTeamId,
|
||||
currentAssigneeId,
|
||||
onOpenChange,
|
||||
onSuccess,
|
||||
@@ -68,10 +62,9 @@ export function TicketAssignDialog({
|
||||
<Dialog open={open} onOpenChange={onOpenChange}>
|
||||
{open ? (
|
||||
<TicketAssignDialogBody
|
||||
key={ticketId ?? "ticket-assign"}
|
||||
key={ticketId ?? ticketIds?.join(",") ?? "ticket-assign"}
|
||||
ticketId={ticketId}
|
||||
ticketIds={ticketIds}
|
||||
currentTeamId={currentTeamId}
|
||||
currentAssigneeId={currentAssigneeId}
|
||||
onOpenChange={onOpenChange}
|
||||
onSuccess={onSuccess}
|
||||
@@ -84,15 +77,14 @@ export function TicketAssignDialog({
|
||||
function TicketAssignDialogBody({
|
||||
ticketId,
|
||||
ticketIds,
|
||||
currentTeamId,
|
||||
currentAssigneeId,
|
||||
onOpenChange,
|
||||
onSuccess,
|
||||
}: Omit<TicketAssignDialogProps, "open">) {
|
||||
const [saving, setSaving] = useState(false)
|
||||
const [loading, setLoading] = useState(false)
|
||||
const [teams, setTeams] = useState<AdminAgentTeam[]>([])
|
||||
const [agents, setAgents] = useState<AdminAgentProfile[]>([])
|
||||
const activeRef = useRef(false)
|
||||
|
||||
const form = useForm<
|
||||
z.input<typeof schema>,
|
||||
@@ -111,25 +103,40 @@ function TicketAssignDialogBody({
|
||||
formState: { errors },
|
||||
} = form
|
||||
|
||||
useEffect(() => {
|
||||
activeRef.current = true
|
||||
return () => {
|
||||
activeRef.current = false
|
||||
}
|
||||
}, [])
|
||||
|
||||
useEffect(() => {
|
||||
reset({
|
||||
toUserId: currentAssigneeId ? String(currentAssigneeId) : "",
|
||||
toTeamId: currentTeamId ? String(currentTeamId) : "",
|
||||
reason: "",
|
||||
})
|
||||
}, [currentAssigneeId, currentTeamId, reset, ticketId])
|
||||
}, [currentAssigneeId, reset, ticketId])
|
||||
|
||||
useEffect(() => {
|
||||
setLoading(true)
|
||||
Promise.all([fetchAgentTeamsAll(), fetchAgentProfilesAll()])
|
||||
.then(([teamData, agentData]) => {
|
||||
setTeams(Array.isArray(teamData) ? teamData : [])
|
||||
fetchAgentProfilesAll()
|
||||
.then((agentData) => {
|
||||
if (!activeRef.current) {
|
||||
return
|
||||
}
|
||||
setAgents(Array.isArray(agentData) ? agentData : [])
|
||||
})
|
||||
.catch((error) => {
|
||||
if (!activeRef.current) {
|
||||
return
|
||||
}
|
||||
toast.error(error instanceof Error ? error.message : "加载处理人失败")
|
||||
})
|
||||
.finally(() => setLoading(false))
|
||||
.finally(() => {
|
||||
if (activeRef.current) {
|
||||
setLoading(false)
|
||||
}
|
||||
})
|
||||
}, [])
|
||||
|
||||
async function onFormSubmit(values: FormValues) {
|
||||
@@ -144,25 +151,37 @@ function TicketAssignDialogBody({
|
||||
await batchAssignTickets({
|
||||
ticketIds: validTicketIds,
|
||||
toUserId: Number(values.toUserId),
|
||||
toTeamId: values.toTeamId ? Number(values.toTeamId) : undefined,
|
||||
reason: values.reason.trim() || undefined,
|
||||
})
|
||||
if (!activeRef.current) {
|
||||
return
|
||||
}
|
||||
toast.success(`已批量指派 ${validTicketIds.length} 张工单`)
|
||||
} else {
|
||||
await assignTicket({
|
||||
ticketId: ticketId!,
|
||||
toUserId: Number(values.toUserId),
|
||||
toTeamId: values.toTeamId ? Number(values.toTeamId) : undefined,
|
||||
reason: values.reason.trim() || undefined,
|
||||
})
|
||||
if (!activeRef.current) {
|
||||
return
|
||||
}
|
||||
toast.success("处理人已更新")
|
||||
}
|
||||
if (!activeRef.current) {
|
||||
return
|
||||
}
|
||||
onOpenChange(false)
|
||||
await onSuccess?.()
|
||||
} catch (error) {
|
||||
if (!activeRef.current) {
|
||||
return
|
||||
}
|
||||
toast.error(error instanceof Error ? error.message : "指派工单失败")
|
||||
} finally {
|
||||
setSaving(false)
|
||||
if (activeRef.current) {
|
||||
setSaving(false)
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -173,29 +192,6 @@ function TicketAssignDialogBody({
|
||||
</DialogHeader>
|
||||
<form onSubmit={handleSubmit(onFormSubmit)}>
|
||||
<div className="space-y-4 p-6">
|
||||
<Field>
|
||||
<FieldLabel>处理团队</FieldLabel>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="toTeamId"
|
||||
render={({ field }) => (
|
||||
<OptionCombobox
|
||||
value={field.value}
|
||||
onChange={field.onChange}
|
||||
placeholder={loading ? "加载中..." : "选择处理团队"}
|
||||
options={[
|
||||
{ value: "", label: "不指定团队" },
|
||||
...teams.map((team) => ({
|
||||
value: String(team.id),
|
||||
label: team.name,
|
||||
})),
|
||||
]}
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
</FieldContent>
|
||||
</Field>
|
||||
<Field data-invalid={!!errors.toUserId}>
|
||||
<FieldLabel>处理人</FieldLabel>
|
||||
<FieldContent>
|
||||
|
||||
@@ -1,149 +0,0 @@
|
||||
"use client"
|
||||
|
||||
import { useEffect, useState } from "react"
|
||||
import { Controller, Resolver, useForm } from "react-hook-form"
|
||||
import { zodResolver } from "@hookform/resolvers/zod"
|
||||
import { toast } from "sonner"
|
||||
import { z } from "zod/v4"
|
||||
|
||||
import { OptionCombobox } from "@/components/option-combobox"
|
||||
import { Button } from "@/components/ui/button"
|
||||
import {
|
||||
Dialog,
|
||||
DialogContent,
|
||||
DialogFooter,
|
||||
DialogHeader,
|
||||
DialogTitle,
|
||||
} from "@/components/ui/dialog"
|
||||
import { Field, FieldContent, FieldError, FieldLabel } from "@/components/ui/field"
|
||||
import { fetchAgentProfilesAll, type AdminAgentProfile } from "@/lib/api/admin"
|
||||
import { addTicketCollaborator } from "@/lib/api/ticket"
|
||||
|
||||
const schema = z.object({
|
||||
userId: z.string().trim().min(1, "请选择协作人"),
|
||||
})
|
||||
|
||||
type FormValues = z.infer<typeof schema>
|
||||
|
||||
const resolver = zodResolver(schema as never) as Resolver<
|
||||
z.input<typeof schema>,
|
||||
undefined,
|
||||
z.output<typeof schema>
|
||||
>
|
||||
|
||||
type TicketCollaboratorDialogProps = {
|
||||
open: boolean
|
||||
ticketId: number | null
|
||||
onOpenChange: (open: boolean) => void
|
||||
onSuccess?: () => Promise<void> | void
|
||||
}
|
||||
|
||||
export function TicketCollaboratorDialog({
|
||||
open,
|
||||
ticketId,
|
||||
onOpenChange,
|
||||
onSuccess,
|
||||
}: TicketCollaboratorDialogProps) {
|
||||
const [loadingAgents, setLoadingAgents] = useState(false)
|
||||
const [agents, setAgents] = useState<AdminAgentProfile[]>([])
|
||||
const userOptions = agents.map((agent) => ({
|
||||
value: String(agent.userId),
|
||||
label: agent.displayName || agent.nickname || agent.username || `客服 #${agent.userId}`,
|
||||
}))
|
||||
|
||||
const form = useForm<
|
||||
z.input<typeof schema>,
|
||||
undefined,
|
||||
z.output<typeof schema>
|
||||
>({
|
||||
resolver,
|
||||
defaultValues: { userId: "" },
|
||||
})
|
||||
const {
|
||||
control,
|
||||
handleSubmit,
|
||||
reset,
|
||||
formState: { errors, isSubmitting },
|
||||
} = form
|
||||
|
||||
useEffect(() => {
|
||||
if (open) {
|
||||
reset({ userId: "" })
|
||||
}
|
||||
}, [open, reset])
|
||||
|
||||
useEffect(() => {
|
||||
if (!open) {
|
||||
return
|
||||
}
|
||||
setLoadingAgents(true)
|
||||
fetchAgentProfilesAll()
|
||||
.then((data) => {
|
||||
setAgents(Array.isArray(data) ? data : [])
|
||||
})
|
||||
.catch((error) => {
|
||||
toast.error(error instanceof Error ? error.message : "加载客服列表失败")
|
||||
})
|
||||
.finally(() => {
|
||||
setLoadingAgents(false)
|
||||
})
|
||||
}, [open])
|
||||
|
||||
async function onFormSubmit(values: FormValues) {
|
||||
if (!ticketId) {
|
||||
toast.error("工单不存在")
|
||||
return
|
||||
}
|
||||
try {
|
||||
await addTicketCollaborator({ ticketId, userId: Number(values.userId) })
|
||||
toast.success("协作人已添加")
|
||||
onOpenChange(false)
|
||||
await onSuccess?.()
|
||||
} catch (error) {
|
||||
toast.error(error instanceof Error ? error.message : "添加协作人失败")
|
||||
}
|
||||
}
|
||||
|
||||
return (
|
||||
<Dialog open={open} onOpenChange={onOpenChange}>
|
||||
<DialogContent className="max-w-lg gap-0 p-0 sm:max-w-lg">
|
||||
<DialogHeader className="px-6 pt-6">
|
||||
<DialogTitle>新增协作人</DialogTitle>
|
||||
</DialogHeader>
|
||||
<form onSubmit={handleSubmit(onFormSubmit)}>
|
||||
<div className="space-y-4 p-6">
|
||||
<Field data-invalid={!!errors.userId}>
|
||||
<FieldLabel>协作人</FieldLabel>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="userId"
|
||||
render={({ field }) => (
|
||||
<OptionCombobox
|
||||
value={field.value}
|
||||
options={userOptions}
|
||||
placeholder={loadingAgents ? "加载中..." : "选择协作人"}
|
||||
searchPlaceholder="搜索客服"
|
||||
emptyText="暂无可选客服"
|
||||
disabled={isSubmitting || loadingAgents}
|
||||
onChange={field.onChange}
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
<FieldError errors={[errors.userId]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</div>
|
||||
<DialogFooter className="mx-0 mb-0 px-6 py-4">
|
||||
<Button type="button" variant="outline" onClick={() => onOpenChange(false)}>
|
||||
取消
|
||||
</Button>
|
||||
<Button type="submit" disabled={isSubmitting}>
|
||||
{isSubmitting ? "提交中..." : "确认添加"}
|
||||
</Button>
|
||||
</DialogFooter>
|
||||
</form>
|
||||
</DialogContent>
|
||||
</Dialog>
|
||||
)
|
||||
}
|
||||
@@ -1,529 +0,0 @@
|
||||
"use client"
|
||||
|
||||
import {
|
||||
Building2Icon,
|
||||
Link2Icon,
|
||||
MailIcon,
|
||||
PencilIcon,
|
||||
PhoneIcon,
|
||||
UserRoundIcon,
|
||||
} from "lucide-react"
|
||||
import { useCallback, useEffect, useState } from "react"
|
||||
import { toast } from "sonner"
|
||||
|
||||
import { type CustomerFormSavePayload } from "@/components/customer-form"
|
||||
import { CustomerFormDialog } from "@/components/customer-form-dialog"
|
||||
import { CustomerLinkOrCreateDialog } from "@/components/customer-link-or-create-dialog"
|
||||
import { Button } from "@/components/ui/button"
|
||||
import {
|
||||
Dialog,
|
||||
DialogContent,
|
||||
DialogFooter,
|
||||
DialogHeader,
|
||||
DialogTitle,
|
||||
} from "@/components/ui/dialog"
|
||||
import { Field, FieldContent, FieldLabel } from "@/components/ui/field"
|
||||
import { Input } from "@/components/ui/input"
|
||||
import { Textarea } from "@/components/ui/textarea"
|
||||
import { updateCompany, type AdminCompany } from "@/lib/api/company"
|
||||
import {
|
||||
fetchCustomer,
|
||||
saveCustomerProfile,
|
||||
type AdminCustomer,
|
||||
} from "@/lib/api/customer"
|
||||
import {
|
||||
fetchCustomerContacts,
|
||||
type AdminCustomerContact,
|
||||
} from "@/lib/api/customer-contact"
|
||||
import { Gender, GenderLabels, ContactType, ContactTypeLabels } from "@/lib/generated/enums"
|
||||
import { cn, formatDateTime } from "@/lib/utils"
|
||||
|
||||
function contactTypeLabel(contactType: ContactType | string) {
|
||||
return ContactTypeLabels[contactType as ContactType] ?? contactType
|
||||
}
|
||||
|
||||
function ContactTypeIcon({ contactType }: { contactType: ContactType | string }) {
|
||||
const cls = "size-3.5 shrink-0 text-muted-foreground"
|
||||
switch (contactType) {
|
||||
case ContactType.Mobile:
|
||||
return <PhoneIcon className={cls} aria-hidden />
|
||||
case ContactType.Email:
|
||||
return <MailIcon className={cls} aria-hidden />
|
||||
default:
|
||||
return <Link2Icon className={cls} aria-hidden />
|
||||
}
|
||||
}
|
||||
|
||||
function DetailRow({
|
||||
label,
|
||||
value,
|
||||
valueClassName,
|
||||
}: {
|
||||
label: string
|
||||
value: string
|
||||
valueClassName?: string
|
||||
}) {
|
||||
const empty = !value.trim()
|
||||
return (
|
||||
<div className="flex gap-2.5 text-sm leading-snug">
|
||||
<span className="w-17 shrink-0 pt-px text-xs text-muted-foreground">{label}</span>
|
||||
<span
|
||||
className={cn(
|
||||
"min-w-0 flex-1 break-all text-foreground",
|
||||
empty && "text-muted-foreground",
|
||||
valueClassName,
|
||||
)}
|
||||
>
|
||||
{empty ? "—" : value}
|
||||
</span>
|
||||
</div>
|
||||
)
|
||||
}
|
||||
|
||||
function SectionHeading({
|
||||
children,
|
||||
action,
|
||||
}: {
|
||||
children: React.ReactNode
|
||||
action?: React.ReactNode
|
||||
}) {
|
||||
return (
|
||||
<div className="flex items-center justify-between gap-2">
|
||||
<h3 className="text-xs font-medium text-muted-foreground">{children}</h3>
|
||||
{action}
|
||||
</div>
|
||||
)
|
||||
}
|
||||
|
||||
function UnlinkedCustomerEmpty({
|
||||
ticketId,
|
||||
onSuccess,
|
||||
}: {
|
||||
ticketId: number
|
||||
onSuccess: () => void | Promise<void>
|
||||
}) {
|
||||
const [linkDialogOpen, setLinkDialogOpen] = useState(false)
|
||||
|
||||
return (
|
||||
<div className="space-y-4 pt-2">
|
||||
<div className="flex flex-col items-center justify-center rounded-xl bg-muted/35 px-4 py-8 text-center">
|
||||
<UserRoundIcon className="mb-2 size-10 text-muted-foreground" aria-hidden />
|
||||
<p className="text-sm font-medium text-foreground">尚未关联 CRM 客户</p>
|
||||
<p className="mt-1 max-w-xs text-xs leading-relaxed text-muted-foreground">
|
||||
当前工单未绑定客户主档。绑定后可在此查看客户资料、公司信息与联系方式。
|
||||
</p>
|
||||
<Button type="button" className="mt-4 gap-2" onClick={() => setLinkDialogOpen(true)}>
|
||||
<Link2Icon className="size-4" />
|
||||
关联或创建客户
|
||||
</Button>
|
||||
</div>
|
||||
<CustomerLinkOrCreateDialog
|
||||
open={linkDialogOpen}
|
||||
onOpenChange={setLinkDialogOpen}
|
||||
ticketId={ticketId}
|
||||
onSuccess={onSuccess}
|
||||
/>
|
||||
</div>
|
||||
)
|
||||
}
|
||||
|
||||
function MissingCustomerEmpty({
|
||||
ticketId,
|
||||
onSuccess,
|
||||
}: {
|
||||
ticketId: number
|
||||
onSuccess: () => void | Promise<void>
|
||||
}) {
|
||||
const [linkDialogOpen, setLinkDialogOpen] = useState(false)
|
||||
|
||||
return (
|
||||
<div className="space-y-4 pt-2">
|
||||
<div className="flex flex-col items-center justify-center rounded-xl bg-muted/35 px-4 py-8 text-center">
|
||||
<UserRoundIcon className="mb-2 size-10 text-muted-foreground" aria-hidden />
|
||||
<p className="text-sm font-medium text-foreground">客户已删除或不存在</p>
|
||||
<p className="mt-1 max-w-xs text-xs leading-relaxed text-muted-foreground">
|
||||
当前工单绑定的客户主档已不可用。你可以重新关联已有客户，或直接新建一个客户并绑定到当前工单。
|
||||
</p>
|
||||
<Button type="button" className="mt-4 gap-2" onClick={() => setLinkDialogOpen(true)}>
|
||||
<Link2Icon className="size-4" />
|
||||
重新关联或创建客户
|
||||
</Button>
|
||||
</div>
|
||||
<CustomerLinkOrCreateDialog
|
||||
open={linkDialogOpen}
|
||||
onOpenChange={setLinkDialogOpen}
|
||||
ticketId={ticketId}
|
||||
onSuccess={onSuccess}
|
||||
/>
|
||||
</div>
|
||||
)
|
||||
}
|
||||
|
||||
type TicketCustomerPanelProps = {
|
||||
ticketId: number
|
||||
customerId?: number
|
||||
onRefresh: () => void | Promise<void>
|
||||
}
|
||||
|
||||
type TicketLinkedCustomerPanelProps = {
|
||||
ticketId: number
|
||||
customerId: number
|
||||
onRefresh: () => void | Promise<void>
|
||||
}
|
||||
|
||||
export function TicketCustomerPanel({
|
||||
ticketId,
|
||||
customerId = 0,
|
||||
onRefresh,
|
||||
}: TicketCustomerPanelProps) {
|
||||
if (customerId <= 0) {
|
||||
return <UnlinkedCustomerEmpty ticketId={ticketId} onSuccess={onRefresh} />
|
||||
}
|
||||
return (
|
||||
<TicketLinkedCustomerPanel
|
||||
ticketId={ticketId}
|
||||
customerId={customerId}
|
||||
onRefresh={onRefresh}
|
||||
/>
|
||||
)
|
||||
}
|
||||
|
||||
function TicketLinkedCustomerPanel({
|
||||
ticketId,
|
||||
customerId,
|
||||
onRefresh,
|
||||
}: TicketLinkedCustomerPanelProps) {
|
||||
const linkedCustomerId = customerId
|
||||
const [loading, setLoading] = useState(true)
|
||||
const [customer, setCustomer] = useState<AdminCustomer | null>(null)
|
||||
const [contacts, setContacts] = useState<AdminCustomerContact[]>([])
|
||||
|
||||
const [customerEditOpen, setCustomerEditOpen] = useState(false)
|
||||
const [customerEditSaving, setCustomerEditSaving] = useState(false)
|
||||
const [companyEditOpen, setCompanyEditOpen] = useState(false)
|
||||
|
||||
const load = useCallback(async () => {
|
||||
setLoading(true)
|
||||
try {
|
||||
const c = await fetchCustomer(linkedCustomerId)
|
||||
setCustomer(c)
|
||||
if (!c) {
|
||||
setContacts([])
|
||||
return
|
||||
}
|
||||
const list = await fetchCustomerContacts(linkedCustomerId)
|
||||
setContacts(Array.isArray(list) ? list : [])
|
||||
} catch (error) {
|
||||
toast.error(error instanceof Error ? error.message : "加载客户信息失败")
|
||||
setCustomer(null)
|
||||
setContacts([])
|
||||
} finally {
|
||||
setLoading(false)
|
||||
}
|
||||
}, [linkedCustomerId])
|
||||
|
||||
useEffect(() => {
|
||||
void load()
|
||||
}, [load])
|
||||
|
||||
if (loading && !customer) {
|
||||
return <p className="pt-4 text-sm text-muted-foreground">加载客户信息…</p>
|
||||
}
|
||||
|
||||
if (!customer) {
|
||||
return <MissingCustomerEmpty ticketId={ticketId} onSuccess={onRefresh} />
|
||||
}
|
||||
|
||||
const displayName = customer.name.trim() || "未填写姓名"
|
||||
const company = customer.company ?? null
|
||||
const genderLabel =
|
||||
customer.gender === Gender.Male || customer.gender === Gender.Female
|
||||
? GenderLabels[customer.gender as Gender] ?? String(customer.gender)
|
||||
: null
|
||||
const isProfileEmpty =
|
||||
!customer.name.trim() &&
|
||||
!customer.primaryMobile.trim() &&
|
||||
!customer.primaryEmail.trim() &&
|
||||
customer.companyId === 0 &&
|
||||
!customer.remark.trim()
|
||||
|
||||
return (
|
||||
<div className="space-y-4 pt-2">
|
||||
{isProfileEmpty ? (
|
||||
<div className="rounded-lg bg-amber-500/10 px-3 py-2.5 text-xs leading-relaxed text-amber-950 dark:text-amber-100">
|
||||
客户主档已关联，但基础信息尚未填写。请点击「编辑」补全资料。
|
||||
</div>
|
||||
) : null}
|
||||
|
||||
<section className="space-y-2">
|
||||
<SectionHeading
|
||||
action={
|
||||
<Button
|
||||
type="button"
|
||||
variant="ghost"
|
||||
size="sm"
|
||||
className="h-7 shrink-0 gap-1 px-2 text-xs"
|
||||
onClick={() => setCustomerEditOpen(true)}
|
||||
>
|
||||
<PencilIcon className="size-3.5" />
|
||||
编辑
|
||||
</Button>
|
||||
}
|
||||
>
|
||||
客户信息
|
||||
</SectionHeading>
|
||||
<div className="flex min-w-0 items-start gap-2 text-sm">
|
||||
<UserRoundIcon className="mt-0.5 size-4 shrink-0 text-muted-foreground" aria-hidden />
|
||||
<div className="min-w-0 flex-1 space-y-0.5">
|
||||
<p className="line-clamp-2 leading-snug text-foreground">
|
||||
<span className="font-medium">{displayName}</span>
|
||||
{genderLabel ? (
|
||||
<span className="font-normal text-muted-foreground"> · {genderLabel}</span>
|
||||
) : null}
|
||||
</p>
|
||||
</div>
|
||||
</div>
|
||||
<div className="space-y-2">
|
||||
<DetailRow label="手机" value={customer.primaryMobile || ""} />
|
||||
<DetailRow label="邮箱" value={customer.primaryEmail || ""} />
|
||||
<DetailRow
|
||||
label="最近活跃"
|
||||
value={customer.lastActiveAt ? formatDateTime(customer.lastActiveAt) : ""}
|
||||
/>
|
||||
<DetailRow
|
||||
label="备注"
|
||||
value={customer.remark.trim() ? customer.remark : ""}
|
||||
valueClassName="whitespace-pre-wrap"
|
||||
/>
|
||||
</div>
|
||||
</section>
|
||||
|
||||
<section className="space-y-2">
|
||||
<SectionHeading>联系方式</SectionHeading>
|
||||
{contacts.length === 0 ? (
|
||||
<p className="text-sm text-muted-foreground">暂无联系方式</p>
|
||||
) : (
|
||||
<ul className="space-y-3">
|
||||
{contacts.map((row) => {
|
||||
const tags: string[] = []
|
||||
if (row.isPrimary) tags.push("主")
|
||||
if (row.isVerified) tags.push("已验证")
|
||||
return (
|
||||
<li key={row.id} className="text-sm">
|
||||
<div className="flex items-center gap-2">
|
||||
<ContactTypeIcon contactType={row.contactType} />
|
||||
<div className="min-w-0 flex-1">
|
||||
<p className="break-all font-medium leading-snug text-foreground">
|
||||
{row.contactValue}
|
||||
<span className="ml-2 text-xs font-normal text-muted-foreground">
|
||||
{contactTypeLabel(row.contactType)}
|
||||
</span>
|
||||
{tags.length > 0 ? (
|
||||
<span className="ml-2 text-xs text-muted-foreground">
|
||||
{tags.join(" · ")}
|
||||
</span>
|
||||
) : null}
|
||||
</p>
|
||||
{row.remark ? (
|
||||
<p className="mt-1 line-clamp-3 break-all text-xs leading-relaxed text-muted-foreground">
|
||||
{row.remark}
|
||||
</p>
|
||||
) : null}
|
||||
</div>
|
||||
</div>
|
||||
</li>
|
||||
)
|
||||
})}
|
||||
</ul>
|
||||
)}
|
||||
</section>
|
||||
|
||||
<section className="space-y-2 border-t pt-2">
|
||||
<SectionHeading
|
||||
action={
|
||||
company ? (
|
||||
<Button
|
||||
type="button"
|
||||
variant="ghost"
|
||||
size="sm"
|
||||
className="h-7 shrink-0 gap-1 px-2 text-xs"
|
||||
onClick={() => setCompanyEditOpen(true)}
|
||||
>
|
||||
<PencilIcon className="size-3.5" />
|
||||
编辑
|
||||
</Button>
|
||||
) : null
|
||||
}
|
||||
>
|
||||
公司信息
|
||||
</SectionHeading>
|
||||
{company ? (
|
||||
<div className="space-y-2">
|
||||
<div className="flex min-w-0 items-start gap-2 text-sm">
|
||||
<Building2Icon className="mt-0.5 size-4 shrink-0 text-muted-foreground" aria-hidden />
|
||||
<div className="min-w-0 flex-1 space-y-0.5">
|
||||
<p className="line-clamp-2 font-medium leading-snug text-foreground">
|
||||
{company.name}
|
||||
</p>
|
||||
{company.code ? (
|
||||
<p className="font-mono text-xs text-muted-foreground">{company.code}</p>
|
||||
) : null}
|
||||
</div>
|
||||
</div>
|
||||
<div className="space-y-2 pt-1">
|
||||
<DetailRow label="创建" value={formatDateTime(company.createdAt)} />
|
||||
<DetailRow label="更新" value={formatDateTime(company.updatedAt)} />
|
||||
<DetailRow
|
||||
label="备注"
|
||||
value={company.remark.trim() ? company.remark : ""}
|
||||
valueClassName="whitespace-pre-wrap"
|
||||
/>
|
||||
</div>
|
||||
</div>
|
||||
) : (
|
||||
<p className="text-sm text-muted-foreground">
|
||||
未关联公司。可通过编辑客户资料补充公司信息。
|
||||
</p>
|
||||
)}
|
||||
</section>
|
||||
|
||||
<CustomerFormDialog
|
||||
open={customerEditOpen}
|
||||
onOpenChange={setCustomerEditOpen}
|
||||
saving={customerEditSaving}
|
||||
itemId={customer.id}
|
||||
onSave={async (payload: CustomerFormSavePayload) => {
|
||||
if (customerEditSaving) {
|
||||
return
|
||||
}
|
||||
setCustomerEditSaving(true)
|
||||
try {
|
||||
await saveCustomerProfile({ ...payload, id: customer.id })
|
||||
toast.success("已保存")
|
||||
await load()
|
||||
await onRefresh()
|
||||
setCustomerEditOpen(false)
|
||||
} catch (error) {
|
||||
toast.error(error instanceof Error ? error.message : "保存失败")
|
||||
} finally {
|
||||
setCustomerEditSaving(false)
|
||||
}
|
||||
}}
|
||||
/>
|
||||
{company ? (
|
||||
<CompanyEditDialog
|
||||
open={companyEditOpen}
|
||||
onOpenChange={setCompanyEditOpen}
|
||||
company={company}
|
||||
onSaved={async () => {
|
||||
await load()
|
||||
await onRefresh()
|
||||
}}
|
||||
/>
|
||||
) : null}
|
||||
</div>
|
||||
)
|
||||
}
|
||||
|
||||
type CompanyEditDialogProps = {
|
||||
open: boolean
|
||||
onOpenChange: (open: boolean) => void
|
||||
company: AdminCompany
|
||||
onSaved: () => void | Promise<void>
|
||||
}
|
||||
|
||||
function CompanyEditDialog({
|
||||
open,
|
||||
onOpenChange,
|
||||
company,
|
||||
onSaved,
|
||||
}: CompanyEditDialogProps) {
|
||||
const [name, setName] = useState("")
|
||||
const [code, setCode] = useState("")
|
||||
const [remark, setRemark] = useState("")
|
||||
const [saving, setSaving] = useState(false)
|
||||
|
||||
useEffect(() => {
|
||||
if (!open) {
|
||||
return
|
||||
}
|
||||
setName(company.name)
|
||||
setCode(company.code)
|
||||
setRemark(company.remark)
|
||||
}, [open, company])
|
||||
|
||||
const handleSubmit = async () => {
|
||||
const trimmedName = name.trim()
|
||||
if (!trimmedName) {
|
||||
toast.error("公司名称不能为空")
|
||||
return
|
||||
}
|
||||
setSaving(true)
|
||||
try {
|
||||
await updateCompany({
|
||||
id: company.id,
|
||||
name: trimmedName,
|
||||
code: code.trim(),
|
||||
remark: remark.trim(),
|
||||
})
|
||||
toast.success("已保存")
|
||||
await onSaved()
|
||||
onOpenChange(false)
|
||||
} catch (error) {
|
||||
toast.error(error instanceof Error ? error.message : "保存失败")
|
||||
} finally {
|
||||
setSaving(false)
|
||||
}
|
||||
}
|
||||
|
||||
return (
|
||||
<Dialog open={open} onOpenChange={onOpenChange}>
|
||||
<DialogContent className="sm:max-w-md" showCloseButton>
|
||||
<DialogHeader>
|
||||
<DialogTitle>编辑公司</DialogTitle>
|
||||
</DialogHeader>
|
||||
<div className="flex flex-col gap-4 py-1">
|
||||
<Field orientation="vertical">
|
||||
<FieldLabel htmlFor="ticket-company-name">公司名称</FieldLabel>
|
||||
<FieldContent>
|
||||
<Input
|
||||
id="ticket-company-name"
|
||||
value={name}
|
||||
onChange={(event) => setName(event.target.value)}
|
||||
/>
|
||||
</FieldContent>
|
||||
</Field>
|
||||
<Field orientation="vertical">
|
||||
<FieldLabel htmlFor="ticket-company-code">公司编码</FieldLabel>
|
||||
<FieldContent>
|
||||
<Input
|
||||
id="ticket-company-code"
|
||||
value={code}
|
||||
onChange={(event) => setCode(event.target.value)}
|
||||
/>
|
||||
</FieldContent>
|
||||
</Field>
|
||||
<Field orientation="vertical">
|
||||
<FieldLabel htmlFor="ticket-company-remark">备注</FieldLabel>
|
||||
<FieldContent>
|
||||
<Textarea
|
||||
id="ticket-company-remark"
|
||||
value={remark}
|
||||
onChange={(event) => setRemark(event.target.value)}
|
||||
rows={3}
|
||||
/>
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</div>
|
||||
<DialogFooter>
|
||||
<Button type="button" variant="outline" onClick={() => onOpenChange(false)}>
|
||||
取消
|
||||
</Button>
|
||||
<Button type="button" disabled={saving} onClick={() => void handleSubmit()}>
|
||||
{saving ? "保存中…" : "保存"}
|
||||
</Button>
|
||||
</DialogFooter>
|
||||
</DialogContent>
|
||||
</Dialog>
|
||||
)
|
||||
}
|
||||
@@ -0,0 +1,426 @@
|
||||
"use client"
|
||||
|
||||
import { useCallback, useEffect, useRef, useState } from "react"
|
||||
import { MessageSquareTextIcon, RefreshCcwIcon, SendIcon, UserRoundIcon } from "lucide-react"
|
||||
import { toast } from "sonner"
|
||||
|
||||
import { Badge } from "@/components/ui/badge"
|
||||
import { Button } from "@/components/ui/button"
|
||||
import {
|
||||
Dialog,
|
||||
DialogContent,
|
||||
DialogHeader,
|
||||
DialogTitle,
|
||||
} from "@/components/ui/dialog"
|
||||
import { ScrollArea } from "@/components/ui/scroll-area"
|
||||
import { Separator } from "@/components/ui/separator"
|
||||
import { Textarea } from "@/components/ui/textarea"
|
||||
import {
|
||||
changeTicketStatus,
|
||||
createTicketProgress,
|
||||
fetchTicketDetail,
|
||||
type CreateTicketPayload,
|
||||
type TicketDetail,
|
||||
type TicketStatus,
|
||||
type UpdateTicketPayload,
|
||||
updateTicket,
|
||||
} from "@/lib/api/ticket"
|
||||
import { cn, formatDateTime } from "@/lib/utils"
|
||||
import { EditDialog } from "./edit"
|
||||
import { TicketAssignDialog } from "./ticket-assign-dialog"
|
||||
import { TicketStatusBadge } from "./ticket-status-badge"
|
||||
|
||||
type TicketDetailDialogProps = {
|
||||
ticketId: number | null
|
||||
open: boolean
|
||||
onOpenChange: (open: boolean) => void
|
||||
onChanged: () => void
|
||||
}
|
||||
|
||||
const statusOptions: Array<{ value: TicketStatus; label: string }> = [
|
||||
{ value: "pending", label: "待处理" },
|
||||
{ value: "in_progress", label: "处理中" },
|
||||
{ value: "done", label: "已处理" },
|
||||
]
|
||||
|
||||
function sourceLabel(source: string) {
|
||||
switch (source) {
|
||||
case "manual":
|
||||
return "手动创建"
|
||||
case "conversation":
|
||||
return "会话生成"
|
||||
default:
|
||||
return source || "-"
|
||||
}
|
||||
}
|
||||
|
||||
function metadataValue(value?: string | number | null) {
|
||||
if (value === undefined || value === null || value === "") {
|
||||
return "-"
|
||||
}
|
||||
return String(value)
|
||||
}
|
||||
|
||||
export function TicketDetailDialog({
|
||||
ticketId,
|
||||
open,
|
||||
onOpenChange,
|
||||
onChanged,
|
||||
}: TicketDetailDialogProps) {
|
||||
const [detail, setDetail] = useState<TicketDetail | null>(null)
|
||||
const [loading, setLoading] = useState(false)
|
||||
const [statusSaving, setStatusSaving] = useState<TicketStatus | null>(null)
|
||||
const [progressSaving, setProgressSaving] = useState(false)
|
||||
const [progressContent, setProgressContent] = useState("")
|
||||
const [assignOpen, setAssignOpen] = useState(false)
|
||||
const [editOpen, setEditOpen] = useState(false)
|
||||
const [editSaving, setEditSaving] = useState(false)
|
||||
const loadSeqRef = useRef(0)
|
||||
const dialogSeqRef = useRef(0)
|
||||
const currentTicketIdRef = useRef<number | null>(null)
|
||||
currentTicketIdRef.current = open ? ticketId : null
|
||||
|
||||
function isCurrentOperation(targetTicketId: number, dialogSeq: number) {
|
||||
return currentTicketIdRef.current === targetTicketId && dialogSeqRef.current === dialogSeq
|
||||
}
|
||||
|
||||
const loadDetail = useCallback(async (targetTicketId = ticketId, dialogSeq = dialogSeqRef.current) => {
|
||||
if (!targetTicketId || !isCurrentOperation(targetTicketId, dialogSeq)) {
|
||||
return
|
||||
}
|
||||
const seq = loadSeqRef.current + 1
|
||||
loadSeqRef.current = seq
|
||||
if (!open || !targetTicketId) {
|
||||
setDetail(null)
|
||||
setLoading(false)
|
||||
return
|
||||
}
|
||||
setLoading(true)
|
||||
try {
|
||||
const data = await fetchTicketDetail(targetTicketId)
|
||||
if (loadSeqRef.current !== seq || !isCurrentOperation(targetTicketId, dialogSeq)) {
|
||||
return
|
||||
}
|
||||
setDetail(data)
|
||||
} catch (error) {
|
||||
if (loadSeqRef.current !== seq || !isCurrentOperation(targetTicketId, dialogSeq)) {
|
||||
return
|
||||
}
|
||||
toast.error(error instanceof Error ? error.message : "加载工单详情失败")
|
||||
} finally {
|
||||
if (loadSeqRef.current === seq) {
|
||||
setLoading(false)
|
||||
}
|
||||
}
|
||||
}, [open, ticketId])
|
||||
|
||||
useEffect(() => {
|
||||
dialogSeqRef.current += 1
|
||||
setDetail(null)
|
||||
setLoading(false)
|
||||
setStatusSaving(null)
|
||||
setProgressSaving(false)
|
||||
setEditSaving(false)
|
||||
setAssignOpen(false)
|
||||
setEditOpen(false)
|
||||
setProgressContent("")
|
||||
}, [open, ticketId])
|
||||
|
||||
useEffect(() => {
|
||||
void loadDetail(ticketId, dialogSeqRef.current)
|
||||
}, [loadDetail, ticketId])
|
||||
|
||||
async function handleStatusChange(status: TicketStatus) {
|
||||
if (!detail || detail.ticket.status === status) {
|
||||
return
|
||||
}
|
||||
const activeTicketId = detail.ticket.id
|
||||
const activeDialogSeq = dialogSeqRef.current
|
||||
setStatusSaving(status)
|
||||
try {
|
||||
await changeTicketStatus({ ticketId: activeTicketId, status })
|
||||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||||
return
|
||||
}
|
||||
toast.success("工单状态已更新")
|
||||
await loadDetail(activeTicketId, activeDialogSeq)
|
||||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||||
return
|
||||
}
|
||||
onChanged()
|
||||
} catch (error) {
|
||||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||||
return
|
||||
}
|
||||
toast.error(error instanceof Error ? error.message : "更新工单状态失败")
|
||||
} finally {
|
||||
if (isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||||
setStatusSaving(null)
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
async function handleCreateProgress() {
|
||||
if (!detail) {
|
||||
return
|
||||
}
|
||||
const activeTicketId = detail.ticket.id
|
||||
const activeDialogSeq = dialogSeqRef.current
|
||||
const content = progressContent.trim()
|
||||
if (!content) {
|
||||
toast.error("请填写处理进展")
|
||||
return
|
||||
}
|
||||
setProgressSaving(true)
|
||||
try {
|
||||
await createTicketProgress({
|
||||
ticketId: activeTicketId,
|
||||
content,
|
||||
})
|
||||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||||
return
|
||||
}
|
||||
toast.success("处理进展已记录")
|
||||
setProgressContent("")
|
||||
await loadDetail(activeTicketId, activeDialogSeq)
|
||||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||||
return
|
||||
}
|
||||
onChanged()
|
||||
} catch (error) {
|
||||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||||
return
|
||||
}
|
||||
toast.error(error instanceof Error ? error.message : "记录处理进展失败")
|
||||
} finally {
|
||||
if (isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||||
setProgressSaving(false)
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
async function handleAssigned() {
|
||||
const activeTicketId = ticket?.id
|
||||
const activeDialogSeq = dialogSeqRef.current
|
||||
if (!activeTicketId || !isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||||
return
|
||||
}
|
||||
await loadDetail(activeTicketId, activeDialogSeq)
|
||||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||||
return
|
||||
}
|
||||
onChanged()
|
||||
}
|
||||
|
||||
async function handleUpdateTicket(payload: CreateTicketPayload | UpdateTicketPayload) {
|
||||
if (!("ticketId" in payload) || payload.ticketId <= 0) {
|
||||
toast.error("请选择工单")
|
||||
return
|
||||
}
|
||||
const activeDialogSeq = dialogSeqRef.current
|
||||
setEditSaving(true)
|
||||
try {
|
||||
await updateTicket(payload)
|
||||
if (!isCurrentOperation(payload.ticketId, activeDialogSeq)) {
|
||||
return
|
||||
}
|
||||
toast.success("工单已更新")
|
||||
setEditOpen(false)
|
||||
await loadDetail(payload.ticketId, activeDialogSeq)
|
||||
if (!isCurrentOperation(payload.ticketId, activeDialogSeq)) {
|
||||
return
|
||||
}
|
||||
onChanged()
|
||||
} catch (error) {
|
||||
if (!isCurrentOperation(payload.ticketId, activeDialogSeq)) {
|
||||
return
|
||||
}
|
||||
toast.error(error instanceof Error ? error.message : "更新工单失败")
|
||||
} finally {
|
||||
if (isCurrentOperation(payload.ticketId, activeDialogSeq)) {
|
||||
setEditSaving(false)
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
const ticket = detail?.ticket
|
||||
|
||||
return (
|
||||
<>
|
||||
<Dialog open={open} onOpenChange={onOpenChange}>
|
||||
<DialogContent className="max-h-[88vh] gap-0 p-0 sm:max-w-3xl">
|
||||
<DialogHeader className="border-b px-6 py-4">
|
||||
<DialogTitle className="flex min-w-0 items-center gap-2 text-base">
|
||||
<span className="truncate">{ticket?.title ?? "工单详情"}</span>
|
||||
{ticket ? <TicketStatusBadge status={ticket.status} /> : null}
|
||||
</DialogTitle>
|
||||
{ticket ? (
|
||||
<div className="mt-2 flex flex-wrap items-center gap-2 text-xs text-muted-foreground">
|
||||
<span className="font-mono">{ticket.ticketNo}</span>
|
||||
<span>{sourceLabel(ticket.source)}</span>
|
||||
<span>创建人：{metadataValue(ticket.createdByName || ticket.createdBy)}</span>
|
||||
</div>
|
||||
) : null}
|
||||
</DialogHeader>
|
||||
|
||||
<ScrollArea className="max-h-[calc(88vh-74px)]">
|
||||
{loading && !ticket ? (
|
||||
<div className="flex items-center justify-center gap-2 px-6 py-12 text-sm text-muted-foreground">
|
||||
<RefreshCcwIcon className="size-4 animate-spin" />
|
||||
加载中...
|
||||
</div>
|
||||
) : ticket ? (
|
||||
<div className="space-y-5 p-6">
|
||||
<section className="space-y-2">
|
||||
<div className="text-xs font-medium text-muted-foreground">描述</div>
|
||||
<div className="whitespace-pre-wrap rounded-md border bg-muted/30 px-3 py-2 text-sm leading-6">
|
||||
{ticket.description || "暂无描述"}
|
||||
</div>
|
||||
</section>
|
||||
|
||||
<section className="grid gap-4 md:grid-cols-[minmax(0,1fr)_220px]">
|
||||
<div className="space-y-2">
|
||||
<div className="text-xs font-medium text-muted-foreground">状态</div>
|
||||
<div className="flex flex-wrap gap-2">
|
||||
{statusOptions.map((option) => (
|
||||
<Button
|
||||
key={option.value}
|
||||
type="button"
|
||||
size="sm"
|
||||
variant={ticket.status === option.value ? "default" : "outline"}
|
||||
disabled={!!statusSaving}
|
||||
onClick={() => void handleStatusChange(option.value)}
|
||||
>
|
||||
{statusSaving === option.value ? "更新中..." : option.label}
|
||||
</Button>
|
||||
))}
|
||||
</div>
|
||||
</div>
|
||||
<div className="space-y-2">
|
||||
<div className="text-xs font-medium text-muted-foreground">负责人</div>
|
||||
<div className="flex items-center justify-between gap-2 rounded-md border px-3 py-2">
|
||||
<div className="flex min-w-0 items-center gap-2 text-sm">
|
||||
<UserRoundIcon className="size-4 shrink-0 text-muted-foreground" />
|
||||
<span className="truncate">{ticket.currentAssigneeName || "未分配"}</span>
|
||||
</div>
|
||||
<Button type="button" size="sm" variant="outline" onClick={() => setAssignOpen(true)}>
|
||||
指派
|
||||
</Button>
|
||||
</div>
|
||||
</div>
|
||||
</section>
|
||||
|
||||
<section className="space-y-2">
|
||||
<div className="flex items-center justify-between gap-2">
|
||||
<div className="text-xs font-medium text-muted-foreground">标签</div>
|
||||
<Button type="button" size="sm" variant="outline" onClick={() => setEditOpen(true)}>
|
||||
编辑
|
||||
</Button>
|
||||
</div>
|
||||
{ticket.tags && ticket.tags.length > 0 ? (
|
||||
<div className="flex flex-wrap gap-1.5">
|
||||
{ticket.tags.map((tag) => (
|
||||
<Badge key={tag.id} variant="outline">
|
||||
{tag.name}
|
||||
</Badge>
|
||||
))}
|
||||
</div>
|
||||
) : (
|
||||
<div className="text-sm text-muted-foreground">暂无标签</div>
|
||||
)}
|
||||
</section>
|
||||
|
||||
<section className="grid gap-3 rounded-md border p-3 text-sm sm:grid-cols-2">
|
||||
<MetadataItem label="客户" value={ticket.customer?.name || ticket.customerId} />
|
||||
<MetadataItem label="联系方式" value={ticket.customer?.primaryMobile || ticket.customer?.primaryEmail} />
|
||||
<MetadataItem label="来源" value={sourceLabel(ticket.source)} />
|
||||
<MetadataItem label="渠道" value={ticket.channel} />
|
||||
<MetadataItem label="会话 ID" value={ticket.conversationId || undefined} />
|
||||
<MetadataItem label="最后更新" value={ticket.updatedAt ? formatDateTime(ticket.updatedAt) : undefined} />
|
||||
</section>
|
||||
|
||||
<Separator />
|
||||
|
||||
<section className="space-y-3">
|
||||
<div className="flex items-center gap-2 text-sm font-medium">
|
||||
<MessageSquareTextIcon className="size-4 text-muted-foreground" />
|
||||
处理进展
|
||||
</div>
|
||||
<div className="space-y-2">
|
||||
<Textarea
|
||||
rows={3}
|
||||
placeholder="记录本次处理进展"
|
||||
value={progressContent}
|
||||
onChange={(event) => setProgressContent(event.target.value)}
|
||||
/>
|
||||
<div className="flex justify-end">
|
||||
<Button type="button" size="sm" disabled={progressSaving} onClick={() => void handleCreateProgress()}>
|
||||
<SendIcon className="size-3.5" />
|
||||
{progressSaving ? "提交中..." : "添加进展"}
|
||||
</Button>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
{detail.progresses && detail.progresses.length > 0 ? (
|
||||
<div className="space-y-3">
|
||||
{detail.progresses.map((progress, index) => (
|
||||
<div key={progress.id} className="flex gap-3">
|
||||
<div className="flex flex-col items-center">
|
||||
<span className="mt-1 size-2 rounded-full bg-primary" />
|
||||
<span
|
||||
className={cn(
|
||||
"mt-1 w-px flex-1 bg-border",
|
||||
index === detail.progresses!.length - 1 ? "opacity-0" : "opacity-100",
|
||||
)}
|
||||
/>
|
||||
</div>
|
||||
<div className="min-w-0 flex-1 pb-3">
|
||||
<div className="flex flex-wrap items-center gap-2 text-xs text-muted-foreground">
|
||||
<span>{progress.authorName || `用户#${progress.authorId}`}</span>
|
||||
<span>{progress.createdAt ? formatDateTime(progress.createdAt) : "-"}</span>
|
||||
</div>
|
||||
<div className="mt-1 whitespace-pre-wrap text-sm leading-6">{progress.content}</div>
|
||||
</div>
|
||||
</div>
|
||||
))}
|
||||
</div>
|
||||
) : (
|
||||
<div className="rounded-md border border-dashed px-3 py-6 text-center text-sm text-muted-foreground">
|
||||
暂无处理进展
|
||||
</div>
|
||||
)}
|
||||
</section>
|
||||
</div>
|
||||
) : (
|
||||
<div className="px-6 py-12 text-center text-sm text-muted-foreground">请选择工单</div>
|
||||
)}
|
||||
</ScrollArea>
|
||||
</DialogContent>
|
||||
</Dialog>
|
||||
|
||||
<TicketAssignDialog
|
||||
open={assignOpen}
|
||||
ticketId={ticket?.id ?? null}
|
||||
currentAssigneeId={ticket?.currentAssigneeId}
|
||||
onOpenChange={setAssignOpen}
|
||||
onSuccess={handleAssigned}
|
||||
/>
|
||||
<EditDialog
|
||||
open={editOpen}
|
||||
saving={editSaving}
|
||||
itemId={ticket?.id ?? null}
|
||||
onOpenChange={setEditOpen}
|
||||
onSubmit={handleUpdateTicket}
|
||||
/>
|
||||
</>
|
||||
)
|
||||
}
|
||||
|
||||
function MetadataItem({ label, value }: { label: string; value?: string | number | null }) {
|
||||
return (
|
||||
<div className="min-w-0">
|
||||
<div className="text-xs text-muted-foreground">{label}</div>
|
||||
<div className="mt-1 truncate">{metadataValue(value)}</div>
|
||||
</div>
|
||||
)
|
||||
}
|
||||
@@ -1,43 +0,0 @@
|
||||
"use client"
|
||||
|
||||
import { useEffect, useState } from "react"
|
||||
|
||||
import { Badge } from "@/components/ui/badge"
|
||||
import { getTicketPriorityMap } from "@/lib/ticket-priority"
|
||||
|
||||
const priorityClassNameMap: Record<number, string> = {
|
||||
0: "bg-slate-500/10 text-slate-700 border-slate-500/20",
|
||||
1: "bg-blue-500/10 text-blue-700 border-blue-500/20",
|
||||
2: "bg-amber-500/10 text-amber-700 border-amber-500/20",
|
||||
3: "bg-red-500/10 text-red-700 border-red-500/20",
|
||||
4: "bg-fuchsia-500/10 text-fuchsia-700 border-fuchsia-500/20",
|
||||
}
|
||||
|
||||
export function ticketPriorityLabel(priority: number, priorityName?: string) {
|
||||
return priorityName?.trim() || `P${priority}`
|
||||
}
|
||||
|
||||
export function TicketPriorityBadge({
|
||||
priority,
|
||||
priorityName,
|
||||
}: {
|
||||
priority: number
|
||||
priorityName?: string
|
||||
}) {
|
||||
const [priorityMap, setPriorityMap] = useState<Record<number, string>>({})
|
||||
|
||||
useEffect(() => {
|
||||
void (async () => {
|
||||
setPriorityMap(await getTicketPriorityMap())
|
||||
})()
|
||||
}, [])
|
||||
|
||||
return (
|
||||
<Badge
|
||||
variant="outline"
|
||||
className={priorityClassNameMap[priority] ?? priorityClassNameMap[0]}
|
||||
>
|
||||
{ticketPriorityLabel(priority, priorityName || priorityMap[priority])}
|
||||
</Badge>
|
||||
)
|
||||
}
|
||||
@@ -1,122 +0,0 @@
|
||||
"use client"
|
||||
|
||||
import { useEffect } from "react"
|
||||
import { zodResolver } from "@hookform/resolvers/zod"
|
||||
import { Resolver, useForm } from "react-hook-form"
|
||||
import { toast } from "sonner"
|
||||
import { z } from "zod/v4"
|
||||
|
||||
import { Button } from "@/components/ui/button"
|
||||
import {
|
||||
Dialog,
|
||||
DialogContent,
|
||||
DialogFooter,
|
||||
DialogHeader,
|
||||
DialogTitle,
|
||||
} from "@/components/ui/dialog"
|
||||
import { Field, FieldContent, FieldError, FieldLabel } from "@/components/ui/field"
|
||||
import { Textarea } from "@/components/ui/textarea"
|
||||
import { closeTicket, reopenTicket } from "@/lib/api/ticket"
|
||||
|
||||
const schema = z.object({
|
||||
reason: z.string().trim().min(1, "请输入原因"),
|
||||
})
|
||||
|
||||
type FormValues = z.infer<typeof schema>
|
||||
|
||||
const resolver = zodResolver(schema as never) as Resolver<
|
||||
z.input<typeof schema>,
|
||||
undefined,
|
||||
z.output<typeof schema>
|
||||
>
|
||||
|
||||
type TicketReasonDialogProps = {
|
||||
open: boolean
|
||||
mode: "close" | "reopen"
|
||||
ticketId: number | null
|
||||
defaultReason?: string
|
||||
onOpenChange: (open: boolean) => void
|
||||
onSuccess?: () => Promise<void> | void
|
||||
}
|
||||
|
||||
export function TicketReasonDialog({
|
||||
open,
|
||||
mode,
|
||||
ticketId,
|
||||
defaultReason,
|
||||
onOpenChange,
|
||||
onSuccess,
|
||||
}: TicketReasonDialogProps) {
|
||||
const form = useForm<
|
||||
z.input<typeof schema>,
|
||||
undefined,
|
||||
z.output<typeof schema>
|
||||
>({
|
||||
resolver,
|
||||
defaultValues: { reason: "" },
|
||||
})
|
||||
|
||||
const {
|
||||
register,
|
||||
reset,
|
||||
handleSubmit,
|
||||
formState: { errors, isSubmitting },
|
||||
} = form
|
||||
|
||||
useEffect(() => {
|
||||
reset({ reason: defaultReason || "" })
|
||||
}, [defaultReason, reset, ticketId, open])
|
||||
|
||||
async function onFormSubmit(values: FormValues) {
|
||||
if (!ticketId) {
|
||||
toast.error("工单不存在")
|
||||
return
|
||||
}
|
||||
try {
|
||||
if (mode === "close") {
|
||||
await closeTicket({ ticketId, closeReason: values.reason })
|
||||
toast.success("工单已关闭")
|
||||
} else {
|
||||
await reopenTicket({ ticketId, reason: values.reason })
|
||||
toast.success("工单已重开")
|
||||
}
|
||||
onOpenChange(false)
|
||||
await onSuccess?.()
|
||||
} catch (error) {
|
||||
toast.error(error instanceof Error ? error.message : mode === "close" ? "关闭工单失败" : "重开工单失败")
|
||||
}
|
||||
}
|
||||
|
||||
return (
|
||||
<Dialog open={open} onOpenChange={onOpenChange}>
|
||||
<DialogContent className="max-w-lg gap-0 p-0 sm:max-w-lg">
|
||||
<DialogHeader className="px-6 pt-6">
|
||||
<DialogTitle>{mode === "close" ? "关闭工单" : "重开工单"}</DialogTitle>
|
||||
</DialogHeader>
|
||||
<form onSubmit={handleSubmit(onFormSubmit)}>
|
||||
<div className="space-y-4 p-6">
|
||||
<Field data-invalid={!!errors.reason}>
|
||||
<FieldLabel>{mode === "close" ? "关闭原因" : "重开原因"}</FieldLabel>
|
||||
<FieldContent>
|
||||
<Textarea
|
||||
rows={4}
|
||||
placeholder={mode === "close" ? "请输入关闭原因" : "请输入重开原因"}
|
||||
{...register("reason")}
|
||||
/>
|
||||
<FieldError errors={[errors.reason]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</div>
|
||||
<DialogFooter className="mx-0 mb-0 px-6 py-4">
|
||||
<Button type="button" variant="outline" onClick={() => onOpenChange(false)}>
|
||||
取消
|
||||
</Button>
|
||||
<Button type="submit" disabled={isSubmitting}>
|
||||
{isSubmitting ? "提交中..." : mode === "close" ? "确认关闭" : "确认重开"}
|
||||
</Button>
|
||||
</DialogFooter>
|
||||
</form>
|
||||
</DialogContent>
|
||||
</Dialog>
|
||||
)
|
||||
}
|
||||
@@ -1,229 +0,0 @@
|
||||
"use client"
|
||||
|
||||
import { useEffect, useState } from "react"
|
||||
import { zodResolver } from "@hookform/resolvers/zod"
|
||||
import { Resolver, useForm } from "react-hook-form"
|
||||
import { toast } from "sonner"
|
||||
import { z } from "zod/v4"
|
||||
import { SearchIcon } from "lucide-react"
|
||||
|
||||
import { OptionCombobox } from "@/components/option-combobox"
|
||||
import { Button } from "@/components/ui/button"
|
||||
import {
|
||||
Dialog,
|
||||
DialogContent,
|
||||
DialogFooter,
|
||||
DialogHeader,
|
||||
DialogTitle,
|
||||
} from "@/components/ui/dialog"
|
||||
import { Field, FieldContent, FieldError, FieldLabel } from "@/components/ui/field"
|
||||
import { Input } from "@/components/ui/input"
|
||||
import { addTicketRelation, fetchTickets, type TicketItem } from "@/lib/api/ticket"
|
||||
import { cn } from "@/lib/utils"
|
||||
|
||||
const relationOptions = [
|
||||
{ value: "duplicate", label: "重复工单" },
|
||||
{ value: "related", label: "相关工单" },
|
||||
{ value: "parent", label: "父工单" },
|
||||
{ value: "child", label: "子工单" },
|
||||
]
|
||||
|
||||
const schema = z.object({
|
||||
relationType: z.string().trim().min(1, "请选择关联类型"),
|
||||
relatedTicketId: z.number().int().positive("请选择关联工单"),
|
||||
})
|
||||
|
||||
type FormValues = z.infer<typeof schema>
|
||||
|
||||
const resolver = zodResolver(schema as never) as Resolver<
|
||||
z.input<typeof schema>,
|
||||
undefined,
|
||||
z.output<typeof schema>
|
||||
>
|
||||
|
||||
type TicketRelationDialogProps = {
|
||||
open: boolean
|
||||
ticketId: number | null
|
||||
onOpenChange: (open: boolean) => void
|
||||
onSuccess?: () => Promise<void> | void
|
||||
}
|
||||
|
||||
export function TicketRelationDialog({
|
||||
open,
|
||||
ticketId,
|
||||
onOpenChange,
|
||||
onSuccess,
|
||||
}: TicketRelationDialogProps) {
|
||||
const [keyword, setKeyword] = useState("")
|
||||
const [searching, setSearching] = useState(false)
|
||||
const [searchResults, setSearchResults] = useState<TicketItem[]>([])
|
||||
|
||||
const form = useForm<
|
||||
z.input<typeof schema>,
|
||||
undefined,
|
||||
z.output<typeof schema>
|
||||
>({
|
||||
resolver,
|
||||
defaultValues: {
|
||||
relationType: "related",
|
||||
relatedTicketId: 0,
|
||||
},
|
||||
})
|
||||
|
||||
const {
|
||||
handleSubmit,
|
||||
setValue,
|
||||
reset,
|
||||
watch,
|
||||
formState: { errors, isSubmitting },
|
||||
} = form
|
||||
|
||||
useEffect(() => {
|
||||
if (open) {
|
||||
reset({ relationType: "related", relatedTicketId: 0 })
|
||||
setKeyword("")
|
||||
setSearchResults([])
|
||||
}
|
||||
}, [open, reset])
|
||||
|
||||
useEffect(() => {
|
||||
if (!open) {
|
||||
return
|
||||
}
|
||||
const trimmedKeyword = keyword.trim()
|
||||
if (trimmedKeyword.length < 2) {
|
||||
setSearchResults([])
|
||||
return
|
||||
}
|
||||
const timer = window.setTimeout(async () => {
|
||||
setSearching(true)
|
||||
try {
|
||||
const data = await fetchTickets({
|
||||
keyword: trimmedKeyword,
|
||||
page: 1,
|
||||
limit: 8,
|
||||
})
|
||||
const results = Array.isArray(data.results) ? data.results : []
|
||||
setSearchResults(results.filter((item) => item.id !== ticketId))
|
||||
} catch (error) {
|
||||
toast.error(error instanceof Error ? error.message : "搜索工单失败")
|
||||
} finally {
|
||||
setSearching(false)
|
||||
}
|
||||
}, 250)
|
||||
return () => window.clearTimeout(timer)
|
||||
}, [keyword, open, ticketId])
|
||||
|
||||
const selectedTicketId = watch("relatedTicketId")
|
||||
const selectedTicket =
|
||||
searchResults.find((item) => item.id === selectedTicketId) ?? null
|
||||
|
||||
async function onFormSubmit(values: FormValues) {
|
||||
if (!ticketId) {
|
||||
toast.error("工单不存在")
|
||||
return
|
||||
}
|
||||
try {
|
||||
await addTicketRelation({
|
||||
ticketId,
|
||||
relationType: values.relationType,
|
||||
relatedTicketId: values.relatedTicketId,
|
||||
})
|
||||
toast.success("关联工单已添加")
|
||||
onOpenChange(false)
|
||||
await onSuccess?.()
|
||||
} catch (error) {
|
||||
toast.error(error instanceof Error ? error.message : "添加关联工单失败")
|
||||
}
|
||||
}
|
||||
|
||||
return (
|
||||
<Dialog open={open} onOpenChange={onOpenChange}>
|
||||
<DialogContent className="max-w-lg gap-0 p-0 sm:max-w-lg">
|
||||
<DialogHeader className="px-6 pt-6">
|
||||
<DialogTitle>新增关联工单</DialogTitle>
|
||||
</DialogHeader>
|
||||
<form onSubmit={handleSubmit(onFormSubmit)}>
|
||||
<div className="space-y-4 p-6">
|
||||
<Field data-invalid={!!errors.relationType}>
|
||||
<FieldLabel>关联类型</FieldLabel>
|
||||
<FieldContent>
|
||||
<OptionCombobox
|
||||
value={watch("relationType")}
|
||||
options={relationOptions}
|
||||
placeholder="请选择关联类型"
|
||||
onChange={(value) => setValue("relationType", value, { shouldValidate: true })}
|
||||
/>
|
||||
<FieldError errors={[errors.relationType]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
<Field data-invalid={!!errors.relatedTicketId}>
|
||||
<FieldLabel>搜索并选择工单</FieldLabel>
|
||||
<FieldContent>
|
||||
<div className="space-y-3">
|
||||
<div className="relative">
|
||||
<SearchIcon className="pointer-events-none absolute top-1/2 left-3 size-4 -translate-y-1/2 text-muted-foreground" />
|
||||
<Input
|
||||
className="pl-9"
|
||||
value={keyword}
|
||||
placeholder="输入工单号或标题，至少 2 个字"
|
||||
onChange={(event) => {
|
||||
setKeyword(event.target.value)
|
||||
setValue("relatedTicketId", 0, { shouldValidate: true })
|
||||
}}
|
||||
/>
|
||||
</div>
|
||||
<div className="max-h-64 overflow-y-auto rounded-lg border">
|
||||
{searching ? (
|
||||
<div className="p-3 text-sm text-muted-foreground">搜索中...</div>
|
||||
) : searchResults.length > 0 ? (
|
||||
searchResults.map((item) => {
|
||||
const active = item.id === selectedTicketId
|
||||
return (
|
||||
<button
|
||||
key={item.id}
|
||||
type="button"
|
||||
className={cn(
|
||||
"flex w-full flex-col items-start gap-1 border-b px-3 py-3 text-left last:border-b-0",
|
||||
active ? "bg-accent text-accent-foreground" : "hover:bg-muted/40",
|
||||
)}
|
||||
onClick={() => setValue("relatedTicketId", item.id, { shouldValidate: true })}
|
||||
>
|
||||
<div className="text-xs text-muted-foreground">{item.ticketNo}</div>
|
||||
<div className="line-clamp-1 text-sm font-medium">{item.title}</div>
|
||||
<div className="flex flex-wrap gap-2 text-xs text-muted-foreground">
|
||||
<span>状态：{item.status}</span>
|
||||
<span>处理人：{item.currentAssigneeName || "未指派"}</span>
|
||||
</div>
|
||||
</button>
|
||||
)
|
||||
})
|
||||
) : (
|
||||
<div className="p-3 text-sm text-muted-foreground">
|
||||
{keyword.trim().length < 2 ? "输入至少 2 个字开始搜索" : "未找到匹配工单"}
|
||||
</div>
|
||||
)}
|
||||
</div>
|
||||
{selectedTicket ? (
|
||||
<div className="rounded-lg border bg-muted/20 p-3 text-sm">
|
||||
已选中：{selectedTicket.ticketNo} / {selectedTicket.title}
|
||||
</div>
|
||||
) : null}
|
||||
</div>
|
||||
<FieldError errors={[errors.relatedTicketId]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</div>
|
||||
<DialogFooter className="mx-0 mb-0 px-6 py-4">
|
||||
<Button type="button" variant="outline" onClick={() => onOpenChange(false)}>
|
||||
取消
|
||||
</Button>
|
||||
<Button type="submit" disabled={isSubmitting}>
|
||||
{isSubmitting ? "提交中..." : "确认添加"}
|
||||
</Button>
|
||||
</DialogFooter>
|
||||
</form>
|
||||
</DialogContent>
|
||||
</Dialog>
|
||||
)
|
||||
}
|
||||
@@ -1,244 +0,0 @@
|
||||
"use client"
|
||||
|
||||
import { useEffect, useMemo, useState } from "react"
|
||||
import { MessageSquarePlusIcon } from "lucide-react"
|
||||
import { toast } from "sonner"
|
||||
|
||||
import { OptionCombobox } from "@/components/option-combobox"
|
||||
import { Button } from "@/components/ui/button"
|
||||
import {
|
||||
Dialog,
|
||||
DialogContent,
|
||||
DialogFooter,
|
||||
DialogHeader,
|
||||
DialogTitle,
|
||||
} from "@/components/ui/dialog"
|
||||
import { Textarea } from "@/components/ui/textarea"
|
||||
import { fetchAgentProfilesAll, type AdminAgentProfile } from "@/lib/api/admin"
|
||||
import { addTicketInternalNote, replyTicket } from "@/lib/api/ticket"
|
||||
|
||||
type TicketReplyDialogProps = {
|
||||
open: boolean
|
||||
ticketId: number | null
|
||||
onOpenChange: (open: boolean) => void
|
||||
onSuccess?: () => Promise<void> | void
|
||||
}
|
||||
|
||||
export function TicketReplyDialog({
|
||||
open,
|
||||
ticketId,
|
||||
onOpenChange,
|
||||
onSuccess,
|
||||
}: TicketReplyDialogProps) {
|
||||
const [replyMode, setReplyMode] = useState<"public" | "internal">("public")
|
||||
const [replyContent, setReplyContent] = useState("")
|
||||
const [mentionUserId, setMentionUserId] = useState("")
|
||||
const [mentionedUsers, setMentionedUsers] = useState<AdminAgentProfile[]>([])
|
||||
const [agents, setAgents] = useState<AdminAgentProfile[]>([])
|
||||
const [loadingAgents, setLoadingAgents] = useState(false)
|
||||
const [submitting, setSubmitting] = useState(false)
|
||||
|
||||
useEffect(() => {
|
||||
if (!open) {
|
||||
return
|
||||
}
|
||||
setReplyMode("public")
|
||||
setReplyContent("")
|
||||
setMentionUserId("")
|
||||
setMentionedUsers([])
|
||||
}, [open])
|
||||
|
||||
useEffect(() => {
|
||||
if (!open) {
|
||||
return
|
||||
}
|
||||
setLoadingAgents(true)
|
||||
fetchAgentProfilesAll()
|
||||
.then((data) => {
|
||||
setAgents(Array.isArray(data) ? data : [])
|
||||
})
|
||||
.catch((error) => {
|
||||
toast.error(error instanceof Error ? error.message : "加载客服列表失败")
|
||||
})
|
||||
.finally(() => {
|
||||
setLoadingAgents(false)
|
||||
})
|
||||
}, [open])
|
||||
|
||||
const mentionOptions = useMemo(
|
||||
() =>
|
||||
agents.map((agent) => ({
|
||||
value: String(agent.userId),
|
||||
label:
|
||||
agent.displayName ||
|
||||
agent.nickname ||
|
||||
agent.username ||
|
||||
`客服 #${agent.userId}`,
|
||||
})),
|
||||
[agents],
|
||||
)
|
||||
|
||||
function handleAddMentionUser() {
|
||||
const userId = Number(mentionUserId)
|
||||
if (!userId) {
|
||||
return
|
||||
}
|
||||
const user = agents.find((item) => item.userId === userId)
|
||||
if (!user) {
|
||||
return
|
||||
}
|
||||
setMentionedUsers((current) => {
|
||||
if (current.some((item) => item.userId === user.userId)) {
|
||||
return current
|
||||
}
|
||||
return [...current, user]
|
||||
})
|
||||
setMentionUserId("")
|
||||
}
|
||||
|
||||
async function handleSubmit() {
|
||||
if (!ticketId) {
|
||||
toast.error("工单不存在")
|
||||
return
|
||||
}
|
||||
if (!replyContent.trim()) {
|
||||
toast.error(replyMode === "public" ? "回复内容不能为空" : "备注内容不能为空")
|
||||
return
|
||||
}
|
||||
|
||||
setSubmitting(true)
|
||||
try {
|
||||
if (replyMode === "public") {
|
||||
await replyTicket({
|
||||
ticketId,
|
||||
contentType: "text",
|
||||
content: replyContent.trim(),
|
||||
})
|
||||
toast.success("已回复客户")
|
||||
} else {
|
||||
const payload =
|
||||
mentionedUsers.length > 0
|
||||
? JSON.stringify({
|
||||
mentionUserIds: mentionedUsers.map((item) => item.userId),
|
||||
})
|
||||
: undefined
|
||||
await addTicketInternalNote({
|
||||
ticketId,
|
||||
contentType: "text",
|
||||
content: replyContent.trim(),
|
||||
payload,
|
||||
})
|
||||
toast.success("已添加内部备注")
|
||||
}
|
||||
|
||||
onOpenChange(false)
|
||||
await onSuccess?.()
|
||||
} catch (error) {
|
||||
toast.error(error instanceof Error ? error.message : "提交失败")
|
||||
} finally {
|
||||
setSubmitting(false)
|
||||
}
|
||||
}
|
||||
|
||||
return (
|
||||
<Dialog open={open} onOpenChange={onOpenChange}>
|
||||
<DialogContent className="max-w-2xl gap-0 p-0 sm:max-w-2xl">
|
||||
<DialogHeader className="px-6 pt-6">
|
||||
<DialogTitle>回复与备注</DialogTitle>
|
||||
</DialogHeader>
|
||||
<div className="space-y-4 p-6">
|
||||
<div className="flex gap-2">
|
||||
<Button
|
||||
variant={replyMode === "public" ? "default" : "outline"}
|
||||
onClick={() => setReplyMode("public")}
|
||||
disabled={submitting}
|
||||
>
|
||||
回复客户
|
||||
</Button>
|
||||
<Button
|
||||
variant={replyMode === "internal" ? "default" : "outline"}
|
||||
onClick={() => setReplyMode("internal")}
|
||||
disabled={submitting}
|
||||
>
|
||||
内部备注
|
||||
</Button>
|
||||
</div>
|
||||
|
||||
<Textarea
|
||||
rows={8}
|
||||
value={replyContent}
|
||||
placeholder={replyMode === "public" ? "输入给客户的回复内容" : "输入内部备注"}
|
||||
disabled={submitting}
|
||||
onChange={(event) => setReplyContent(event.target.value)}
|
||||
/>
|
||||
|
||||
{replyMode === "internal" ? (
|
||||
<div className="space-y-3 rounded-lg border border-border/60 bg-muted/20 p-4">
|
||||
<div className="text-sm font-medium">@提及协作人</div>
|
||||
<div className="flex gap-2">
|
||||
<div className="flex-1">
|
||||
<OptionCombobox
|
||||
value={mentionUserId}
|
||||
options={mentionOptions}
|
||||
placeholder={loadingAgents ? "加载中..." : "选择要提及的客服"}
|
||||
searchPlaceholder="搜索客服"
|
||||
emptyText="暂无可选客服"
|
||||
disabled={submitting || loadingAgents}
|
||||
onChange={setMentionUserId}
|
||||
/>
|
||||
</div>
|
||||
<Button
|
||||
type="button"
|
||||
variant="outline"
|
||||
disabled={submitting || loadingAgents}
|
||||
onClick={handleAddMentionUser}
|
||||
>
|
||||
添加
|
||||
</Button>
|
||||
</div>
|
||||
{mentionedUsers.length ? (
|
||||
<div className="flex flex-wrap gap-2">
|
||||
{mentionedUsers.map((user) => (
|
||||
<button
|
||||
key={user.userId}
|
||||
type="button"
|
||||
className="rounded-full border px-3 py-1 text-xs"
|
||||
onClick={() =>
|
||||
setMentionedUsers((current) =>
|
||||
current.filter((item) => item.userId !== user.userId),
|
||||
)
|
||||
}
|
||||
>
|
||||
@
|
||||
{user.displayName ||
|
||||
user.nickname ||
|
||||
user.username ||
|
||||
`客服#${user.userId}`}{" "}
|
||||
×
|
||||
</button>
|
||||
))}
|
||||
</div>
|
||||
) : (
|
||||
<div className="text-xs text-muted-foreground">未添加提及对象</div>
|
||||
)}
|
||||
</div>
|
||||
) : null}
|
||||
</div>
|
||||
<DialogFooter className="mx-0 mb-0 px-6 py-4">
|
||||
<Button
|
||||
type="button"
|
||||
variant="outline"
|
||||
disabled={submitting}
|
||||
onClick={() => onOpenChange(false)}
|
||||
>
|
||||
取消
|
||||
</Button>
|
||||
<Button type="button" disabled={submitting} onClick={() => void handleSubmit()}>
|
||||
<MessageSquarePlusIcon className="size-4" />
|
||||
{submitting ? "提交中..." : replyMode === "public" ? "发送回复" : "保存备注"}
|
||||
</Button>
|
||||
</DialogFooter>
|
||||
</DialogContent>
|
||||
</Dialog>
|
||||
)
|
||||
}
|
||||
@@ -1,62 +0,0 @@
|
||||
"use client"
|
||||
|
||||
import { Badge } from "@/components/ui/badge"
|
||||
import type { TicketItem } from "@/lib/api/ticket"
|
||||
|
||||
function isClosedStatus(status: string) {
|
||||
return status === "resolved" || status === "closed" || status === "cancelled"
|
||||
}
|
||||
|
||||
export function TicketSLABadge({ ticket }: { ticket: TicketItem }) {
|
||||
if (isClosedStatus(ticket.status)) {
|
||||
return (
|
||||
<Badge variant="outline" className="border-border bg-muted text-muted-foreground">
|
||||
已结束
|
||||
</Badge>
|
||||
)
|
||||
}
|
||||
if (!ticket.resolveDeadlineAt) {
|
||||
return (
|
||||
<Badge variant="outline" className="border-border bg-muted text-muted-foreground">
|
||||
未设置
|
||||
</Badge>
|
||||
)
|
||||
}
|
||||
|
||||
const deadline = new Date(ticket.resolveDeadlineAt.replace(" ", "T"))
|
||||
if (Number.isNaN(deadline.getTime())) {
|
||||
return (
|
||||
<Badge variant="outline" className="border-border bg-muted text-muted-foreground">
|
||||
未设置
|
||||
</Badge>
|
||||
)
|
||||
}
|
||||
|
||||
const remainingMinutes = Math.floor((deadline.getTime() - Date.now()) / 60000)
|
||||
if (remainingMinutes < 0) {
|
||||
return (
|
||||
<Badge variant="outline" className="border-red-500/20 bg-red-500/10 text-red-700">
|
||||
已超时
|
||||
</Badge>
|
||||
)
|
||||
}
|
||||
if (remainingMinutes <= 60) {
|
||||
return (
|
||||
<Badge variant="outline" className="border-red-500/20 bg-red-500/10 text-red-700">
|
||||
1 小时内
|
||||
</Badge>
|
||||
)
|
||||
}
|
||||
if (remainingMinutes <= 240) {
|
||||
return (
|
||||
<Badge variant="outline" className="border-amber-500/20 bg-amber-500/10 text-amber-700">
|
||||
今日风险
|
||||
</Badge>
|
||||
)
|
||||
}
|
||||
return (
|
||||
<Badge variant="outline" className="border-emerald-500/20 bg-emerald-500/10 text-emerald-700">
|
||||
正常
|
||||
</Badge>
|
||||
)
|
||||
}
|
||||
@@ -1,35 +1,24 @@
|
||||
"use client"
|
||||
|
||||
import { Badge } from "@/components/ui/badge"
|
||||
import type { TicketStatus } from "@/lib/api/ticket"
|
||||
|
||||
const statusLabelMap: Record<string, string> = {
|
||||
new: "新建",
|
||||
open: "处理中",
|
||||
pending_customer: "待客户反馈",
|
||||
pending_internal: "待内部处理",
|
||||
resolved: "已解决",
|
||||
closed: "已关闭",
|
||||
cancelled: "已取消",
|
||||
}
|
||||
|
||||
const statusClassNameMap: Record<string, string> = {
|
||||
new: "bg-sky-500/10 text-sky-700 border-sky-500/20",
|
||||
open: "bg-emerald-500/10 text-emerald-700 border-emerald-500/20",
|
||||
pending_customer: "bg-amber-500/10 text-amber-700 border-amber-500/20",
|
||||
pending_internal: "bg-orange-500/10 text-orange-700 border-orange-500/20",
|
||||
resolved: "bg-lime-500/10 text-lime-700 border-lime-500/20",
|
||||
closed: "bg-muted text-muted-foreground border-border",
|
||||
cancelled: "bg-rose-500/10 text-rose-700 border-rose-500/20",
|
||||
}
|
||||
const statusMap = {
|
||||
pending: { label: "待处理", className: "border-amber-200 bg-amber-50 text-amber-700" },
|
||||
in_progress: { label: "处理中", className: "border-blue-200 bg-blue-50 text-blue-700" },
|
||||
done: { label: "已处理", className: "border-emerald-200 bg-emerald-50 text-emerald-700" },
|
||||
} as const
|
||||
|
||||
export function ticketStatusLabel(status: string) {
|
||||
return statusLabelMap[status] ?? status
|
||||
return statusMap[status as TicketStatus]?.label ?? status
|
||||
}
|
||||
|
||||
export function TicketStatusBadge({ status }: { status: string }) {
|
||||
const option = statusMap[status as TicketStatus]
|
||||
|
||||
return (
|
||||
<Badge variant="outline" className={statusClassNameMap[status] ?? statusClassNameMap.closed}>
|
||||
{ticketStatusLabel(status)}
|
||||
<Badge variant="outline" className={option?.className ?? "border-border bg-muted text-muted-foreground"}>
|
||||
{option?.label ?? status}
|
||||
</Badge>
|
||||
)
|
||||
}
|
||||
|
||||
@@ -1,279 +0,0 @@
|
||||
"use client"
|
||||
|
||||
import Link from "next/link"
|
||||
import { useEffect, useState } from "react"
|
||||
import { zodResolver } from "@hookform/resolvers/zod"
|
||||
import { Settings2Icon } from "lucide-react"
|
||||
import { Controller, Resolver, useForm } from "react-hook-form"
|
||||
import { toast } from "sonner"
|
||||
import { z } from "zod/v4"
|
||||
|
||||
import { OptionCombobox } from "@/components/option-combobox"
|
||||
import { Button } from "@/components/ui/button"
|
||||
import {
|
||||
Dialog,
|
||||
DialogContent,
|
||||
DialogFooter,
|
||||
DialogHeader,
|
||||
DialogTitle,
|
||||
} from "@/components/ui/dialog"
|
||||
import { Field, FieldContent, FieldError, FieldLabel } from "@/components/ui/field"
|
||||
import { Textarea } from "@/components/ui/textarea"
|
||||
import {
|
||||
fetchTicketResolutionCodesAll,
|
||||
type TicketResolutionCode,
|
||||
} from "@/lib/api/ticket-config"
|
||||
import { batchChangeTicketStatus, changeTicketStatus } from "@/lib/api/ticket"
|
||||
|
||||
const schema = z.object({
|
||||
status: z.string().trim().min(1, "请选择状态"),
|
||||
pendingReason: z.string().trim(),
|
||||
closeReason: z.string().trim(),
|
||||
resolutionCode: z.string().trim(),
|
||||
resolutionSummary: z.string().trim(),
|
||||
reason: z.string().trim(),
|
||||
})
|
||||
|
||||
type FormValues = z.infer<typeof schema>
|
||||
|
||||
const resolver = zodResolver(schema as never) as Resolver<
|
||||
z.input<typeof schema>,
|
||||
undefined,
|
||||
z.output<typeof schema>
|
||||
>
|
||||
|
||||
type TicketStatusDialogProps = {
|
||||
open: boolean
|
||||
ticketId: number | null
|
||||
ticketIds?: number[]
|
||||
currentStatus?: string
|
||||
onOpenChange: (open: boolean) => void
|
||||
onSuccess?: () => Promise<void> | void
|
||||
}
|
||||
|
||||
export function TicketStatusDialog({
|
||||
open,
|
||||
ticketId,
|
||||
ticketIds,
|
||||
currentStatus,
|
||||
onOpenChange,
|
||||
onSuccess,
|
||||
}: TicketStatusDialogProps) {
|
||||
const form = useForm<
|
||||
z.input<typeof schema>,
|
||||
undefined,
|
||||
z.output<typeof schema>
|
||||
>({
|
||||
resolver,
|
||||
defaultValues: {
|
||||
status: "",
|
||||
pendingReason: "",
|
||||
closeReason: "",
|
||||
resolutionCode: "",
|
||||
resolutionSummary: "",
|
||||
reason: "",
|
||||
},
|
||||
})
|
||||
|
||||
const {
|
||||
control,
|
||||
watch,
|
||||
register,
|
||||
reset,
|
||||
handleSubmit,
|
||||
formState: { errors, isSubmitting },
|
||||
} = form
|
||||
const [resolutionCodes, setResolutionCodes] = useState<TicketResolutionCode[]>([])
|
||||
|
||||
const targetStatus = watch("status")
|
||||
|
||||
useEffect(() => {
|
||||
reset({
|
||||
status: currentStatus || "",
|
||||
pendingReason: "",
|
||||
closeReason: "",
|
||||
resolutionCode: "",
|
||||
resolutionSummary: "",
|
||||
reason: "",
|
||||
})
|
||||
}, [currentStatus, reset, ticketId])
|
||||
|
||||
useEffect(() => {
|
||||
if (!open) {
|
||||
return
|
||||
}
|
||||
void (async () => {
|
||||
try {
|
||||
const data = await fetchTicketResolutionCodesAll()
|
||||
setResolutionCodes(Array.isArray(data) ? data : [])
|
||||
} catch (error) {
|
||||
toast.error(error instanceof Error ? error.message : "加载解决码失败")
|
||||
}
|
||||
})()
|
||||
}, [open])
|
||||
|
||||
const resolutionCodeOptions = resolutionCodes.map((item) => ({
|
||||
value: item.code,
|
||||
label: item.name,
|
||||
}))
|
||||
|
||||
async function onFormSubmit(values: FormValues) {
|
||||
const validTicketIds = (ticketIds ?? []).filter((item) => item > 0)
|
||||
if (!ticketId && validTicketIds.length === 0) {
|
||||
toast.error("请选择工单")
|
||||
return
|
||||
}
|
||||
try {
|
||||
if (validTicketIds.length > 0) {
|
||||
await batchChangeTicketStatus({
|
||||
ticketIds: validTicketIds,
|
||||
status: values.status,
|
||||
pendingReason: values.pendingReason || undefined,
|
||||
closeReason: values.status === "closed" ? values.closeReason || undefined : undefined,
|
||||
resolutionCode: values.resolutionCode || undefined,
|
||||
resolutionSummary: values.resolutionSummary || undefined,
|
||||
reason: values.reason || undefined,
|
||||
})
|
||||
toast.success(`已批量更新 ${validTicketIds.length} 张工单`)
|
||||
} else {
|
||||
await changeTicketStatus({
|
||||
ticketId: ticketId!,
|
||||
status: values.status,
|
||||
pendingReason: values.pendingReason || undefined,
|
||||
closeReason: values.status === "closed" ? values.closeReason || undefined : undefined,
|
||||
resolutionCode: values.resolutionCode || undefined,
|
||||
resolutionSummary: values.resolutionSummary || undefined,
|
||||
reason: values.reason || undefined,
|
||||
})
|
||||
toast.success("状态已更新")
|
||||
}
|
||||
onOpenChange(false)
|
||||
await onSuccess?.()
|
||||
} catch (error) {
|
||||
toast.error(error instanceof Error ? error.message : "更新状态失败")
|
||||
}
|
||||
}
|
||||
|
||||
return (
|
||||
<Dialog open={open} onOpenChange={onOpenChange}>
|
||||
<DialogContent className="max-w-lg gap-0 p-0 sm:max-w-lg">
|
||||
<DialogHeader className="px-6 pt-6">
|
||||
<DialogTitle>{ticketIds?.length ? `批量变更状态（${ticketIds.length}）` : "变更工单状态"}</DialogTitle>
|
||||
</DialogHeader>
|
||||
<form onSubmit={handleSubmit(onFormSubmit)}>
|
||||
<div className="space-y-4 p-6">
|
||||
<Field data-invalid={!!errors.status}>
|
||||
<FieldLabel>目标状态</FieldLabel>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="status"
|
||||
render={({ field }) => (
|
||||
<OptionCombobox
|
||||
value={field.value}
|
||||
onChange={field.onChange}
|
||||
placeholder="请选择状态"
|
||||
options={[
|
||||
{ value: "new", label: "新建" },
|
||||
{ value: "open", label: "处理中" },
|
||||
{ value: "pending_customer", label: "待客户反馈" },
|
||||
{ value: "pending_internal", label: "待内部处理" },
|
||||
{ value: "resolved", label: "已解决" },
|
||||
{ value: "closed", label: "已关闭" },
|
||||
{ value: "cancelled", label: "已取消" },
|
||||
]}
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
<FieldError errors={[errors.status]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
|
||||
{(targetStatus === "pending_customer" ||
|
||||
targetStatus === "pending_internal") && (
|
||||
<Field data-invalid={!!errors.pendingReason}>
|
||||
<FieldLabel>挂起原因</FieldLabel>
|
||||
<FieldContent>
|
||||
<Textarea rows={3} placeholder="请输入待处理原因" {...register("pendingReason")} />
|
||||
<FieldError errors={[errors.pendingReason]} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
)}
|
||||
|
||||
{targetStatus === "resolved" && (
|
||||
<>
|
||||
<Field>
|
||||
<div className="flex items-center justify-between gap-3">
|
||||
<FieldLabel>解决编码</FieldLabel>
|
||||
</div>
|
||||
<FieldContent>
|
||||
<Controller
|
||||
control={control}
|
||||
name="resolutionCode"
|
||||
render={({ field }) => (
|
||||
<OptionCombobox
|
||||
value={field.value}
|
||||
onChange={field.onChange}
|
||||
placeholder="请选择解决编码"
|
||||
options={resolutionCodeOptions}
|
||||
emptyText="暂无可选解决码"
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
{resolutionCodeOptions.length === 0 ? (
|
||||
<div className="mt-2 rounded-lg border border-amber-200 bg-amber-50/70 p-3 text-xs text-amber-900">
|
||||
当前没有可用解决码，解决结果无法标准化统计。
|
||||
<Link
|
||||
href="/dashboard/ticket-resolution-codes"
|
||||
target="_blank"
|
||||
rel="noreferrer"
|
||||
className="ml-1 font-medium underline underline-offset-4"
|
||||
>
|
||||
前往配置解决码
|
||||
</Link>
|
||||
</div>
|
||||
) : null}
|
||||
</FieldContent>
|
||||
</Field>
|
||||
<Field>
|
||||
<FieldLabel>解决说明</FieldLabel>
|
||||
<FieldContent>
|
||||
<Textarea rows={3} placeholder="请输入解决说明" {...register("resolutionSummary")} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</>
|
||||
)}
|
||||
|
||||
{targetStatus === "closed" && (
|
||||
<Field>
|
||||
<FieldLabel>关闭原因</FieldLabel>
|
||||
<FieldContent>
|
||||
<Textarea rows={3} placeholder="请输入关闭原因" {...register("closeReason")} />
|
||||
</FieldContent>
|
||||
</Field>
|
||||
)}
|
||||
|
||||
<Field>
|
||||
<FieldLabel>操作说明</FieldLabel>
|
||||
<FieldContent>
|
||||
<Textarea
|
||||
rows={3}
|
||||
placeholder={targetStatus === "closed" ? "可补充本次批量关闭说明" : "填写本次状态变更说明"}
|
||||
{...register("reason")}
|
||||
/>
|
||||
</FieldContent>
|
||||
</Field>
|
||||
</div>
|
||||
<DialogFooter className="mx-0 mb-0 px-6 py-4">
|
||||
<Button type="button" variant="outline" onClick={() => onOpenChange(false)}>
|
||||
取消
|
||||
</Button>
|
||||
<Button type="submit" disabled={isSubmitting}>
|
||||
{isSubmitting ? "提交中..." : "确认变更"}
|
||||
</Button>
|
||||
</DialogFooter>
|
||||
</form>
|
||||
</DialogContent>
|
||||
</Dialog>
|
||||
)
|
||||
}
|
||||
File diff suppressed because it is too large
Load Diff
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-1120
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@@ -9,15 +9,12 @@ import { Button } from "@/components/ui/button"
|
||||
import { Input } from "@/components/ui/input"
|
||||
import { linkConversationToCustomer } from "@/lib/api/agent"
|
||||
import { fetchCustomers, saveCustomerProfile, type AdminCustomer } from "@/lib/api/customer"
|
||||
import { linkTicketToCustomer } from "@/lib/api/ticket"
|
||||
|
||||
export type CustomerLinkOrCreateDialogProps = {
|
||||
open: boolean
|
||||
onOpenChange: (open: boolean) => void
|
||||
/** 传入时会话侧：关联已有或新建后绑定该会话 */
|
||||
conversationId?: number | null
|
||||
/** 传入时工单侧：关联已有或新建后绑定该工单 */
|
||||
ticketId?: number | null
|
||||
/** 绑定成功或仅新建成功后的回调 */
|
||||
onSuccess?: () => void | Promise<void>
|
||||
}
|
||||
@@ -28,7 +25,6 @@ export function CustomerLinkOrCreateDialog({
|
||||
open,
|
||||
onOpenChange,
|
||||
conversationId,
|
||||
ticketId,
|
||||
onSuccess,
|
||||
}: CustomerLinkOrCreateDialogProps) {
|
||||
const [searchText, setSearchText] = useState("")
|
||||
@@ -74,7 +70,7 @@ export function CustomerLinkOrCreateDialog({
|
||||
}
|
||||
|
||||
const handleLinkExisting = async (customer: AdminCustomer) => {
|
||||
if (!conversationId && !ticketId) {
|
||||
if (!conversationId) {
|
||||
toast.success(`已选择客户：${customer.name || `#${customer.id}`}`)
|
||||
onOpenChange(false)
|
||||
await onSuccess?.()
|
||||
@@ -87,11 +83,6 @@ export function CustomerLinkOrCreateDialog({
|
||||
conversationId,
|
||||
customerId: customer.id,
|
||||
})
|
||||
} else if (ticketId) {
|
||||
await linkTicketToCustomer({
|
||||
ticketId,
|
||||
customerId: customer.id,
|
||||
})
|
||||
}
|
||||
toast.success("已关联客户")
|
||||
onOpenChange(false)
|
||||
@@ -113,12 +104,6 @@ export function CustomerLinkOrCreateDialog({
|
||||
customerId: created.id,
|
||||
})
|
||||
toast.success("已创建客户并关联当前会话")
|
||||
} else if (ticketId) {
|
||||
await linkTicketToCustomer({
|
||||
ticketId,
|
||||
customerId: created.id,
|
||||
})
|
||||
toast.success("已创建客户并关联当前工单")
|
||||
} else {
|
||||
toast.success("已创建客户")
|
||||
}
|
||||
@@ -136,15 +121,11 @@ export function CustomerLinkOrCreateDialog({
|
||||
先搜索已有客户；
|
||||
{conversationId
|
||||
? "选中即可关联当前会话。"
|
||||
: ticketId
|
||||
? "选中即可关联当前工单。"
|
||||
: "未接入上下文时仅创建或定位客户。"}
|
||||
: "未接入上下文时仅创建或定位客户。"}
|
||||
若无结果，可填写下方新客户
|
||||
{conversationId
|
||||
? "，保存后将自动关联会话。"
|
||||
: ticketId
|
||||
? "，保存后将自动关联工单。"
|
||||
: "。"}
|
||||
: "。"}
|
||||
</>
|
||||
)
|
||||
|
||||
@@ -171,8 +152,6 @@ export function CustomerLinkOrCreateDialog({
|
||||
? "提交中…"
|
||||
: conversationId
|
||||
? "创建并关联会话"
|
||||
: ticketId
|
||||
? "创建并关联工单"
|
||||
: "创建客户"}
|
||||
</Button>
|
||||
) : null}
|
||||
@@ -237,8 +216,6 @@ export function CustomerLinkOrCreateDialog({
|
||||
? "处理中…"
|
||||
: conversationId
|
||||
? "关联"
|
||||
: ticketId
|
||||
? "关联"
|
||||
: "选用"}
|
||||
</Button>
|
||||
</li>
|
||||
|
||||
@@ -1,139 +0,0 @@
|
||||
import { request } from "@/lib/api/client"
|
||||
|
||||
export type Paging = {
|
||||
page: number
|
||||
limit: number
|
||||
total: number
|
||||
}
|
||||
|
||||
export type PageResult<T> = {
|
||||
results: T[]
|
||||
page: Paging
|
||||
}
|
||||
|
||||
export type TicketResolutionCode = {
|
||||
id: number
|
||||
name: string
|
||||
code: string
|
||||
sortNo: number
|
||||
status: number
|
||||
remark: string
|
||||
}
|
||||
|
||||
export type TicketPriorityConfig = {
|
||||
id: number
|
||||
name: string
|
||||
sortNo: number
|
||||
firstResponseMinutes: number
|
||||
resolutionMinutes: number
|
||||
status: number
|
||||
remark: string
|
||||
}
|
||||
|
||||
export type CreateTicketResolutionCodePayload = {
|
||||
name: string
|
||||
code: string
|
||||
sortNo: number
|
||||
status: number
|
||||
remark: string
|
||||
}
|
||||
|
||||
export type UpdateTicketResolutionCodePayload = CreateTicketResolutionCodePayload & {
|
||||
id: number
|
||||
}
|
||||
|
||||
export type CreateTicketPriorityConfigPayload = {
|
||||
name: string
|
||||
firstResponseMinutes: number
|
||||
resolutionMinutes: number
|
||||
status: number
|
||||
remark: string
|
||||
}
|
||||
|
||||
export type UpdateTicketPriorityConfigPayload = CreateTicketPriorityConfigPayload & {
|
||||
id: number
|
||||
}
|
||||
|
||||
function toQueryString(query?: Record<string, string | number | undefined>) {
|
||||
if (!query) {
|
||||
return ""
|
||||
}
|
||||
const params = new URLSearchParams()
|
||||
Object.entries(query).forEach(([key, value]) => {
|
||||
if (value === undefined || value === "") {
|
||||
return
|
||||
}
|
||||
params.set(key, String(value))
|
||||
})
|
||||
const output = params.toString()
|
||||
return output ? `?${output}` : ""
|
||||
}
|
||||
|
||||
export function fetchTicketResolutionCodes(query?: Record<string, string | number | undefined>) {
|
||||
return request<PageResult<TicketResolutionCode>>(
|
||||
`/api/dashboard/ticket-resolution-code/list${toQueryString(query)}`
|
||||
)
|
||||
}
|
||||
|
||||
export function fetchTicketResolutionCodesAll() {
|
||||
return request<TicketResolutionCode[]>("/api/dashboard/ticket-resolution-code/list_all")
|
||||
}
|
||||
|
||||
export function createTicketResolutionCode(payload: CreateTicketResolutionCodePayload) {
|
||||
return request<TicketResolutionCode>("/api/dashboard/ticket-resolution-code/create", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
})
|
||||
}
|
||||
|
||||
export function updateTicketResolutionCode(payload: UpdateTicketResolutionCodePayload) {
|
||||
return request<void>("/api/dashboard/ticket-resolution-code/update", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
})
|
||||
}
|
||||
|
||||
export function deleteTicketResolutionCode(id: number) {
|
||||
return request<void>("/api/dashboard/ticket-resolution-code/delete", {
|
||||
method: "POST",
|
||||
body: JSON.stringify({ id }),
|
||||
})
|
||||
}
|
||||
|
||||
export function fetchTicketPriorityConfigs(query?: Record<string, string | number | undefined>) {
|
||||
return request<TicketPriorityConfig[]>(
|
||||
`/api/dashboard/ticket-priority-config/list${toQueryString(query)}`
|
||||
)
|
||||
}
|
||||
|
||||
export function fetchTicketPriorityConfigsAll() {
|
||||
return request<TicketPriorityConfig[]>("/api/dashboard/ticket-priority-config/list_all")
|
||||
}
|
||||
|
||||
export function createTicketPriorityConfig(payload: CreateTicketPriorityConfigPayload) {
|
||||
return request<TicketPriorityConfig>("/api/dashboard/ticket-priority-config/create", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
})
|
||||
}
|
||||
|
||||
export function updateTicketPriorityConfig(payload: UpdateTicketPriorityConfigPayload) {
|
||||
return request<void>("/api/dashboard/ticket-priority-config/update", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
})
|
||||
}
|
||||
|
||||
export function updateTicketPriorityConfigSort(ids: number[]) {
|
||||
return request<void>("/api/dashboard/ticket-priority-config/update_sort", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(ids),
|
||||
})
|
||||
}
|
||||
|
||||
export function deleteTicketPriorityConfig(id: number) {
|
||||
return request<void>("/api/dashboard/ticket-priority-config/delete", {
|
||||
method: "POST",
|
||||
body: JSON.stringify({ id }),
|
||||
})
|
||||
}
|
||||
+43
-290
@@ -12,6 +12,9 @@ export type PageResult<T> = {
|
||||
page: Paging
|
||||
}
|
||||
|
||||
export type TicketStatus = "pending" | "in_progress" | "done"
|
||||
export type TicketSource = "manual" | "conversation"
|
||||
|
||||
export type TicketCustomer = {
|
||||
id: number
|
||||
name: string
|
||||
@@ -28,41 +31,12 @@ export type TicketCustomer = {
|
||||
primaryEmail?: string
|
||||
}
|
||||
|
||||
export type TicketSLA = {
|
||||
slaType: string
|
||||
targetMinutes: number
|
||||
status: string
|
||||
startedAt?: string
|
||||
pausedAt?: string
|
||||
stoppedAt?: string
|
||||
breachedAt?: string
|
||||
elapsedMin: number
|
||||
}
|
||||
|
||||
export type TicketComment = {
|
||||
export type TicketProgress = {
|
||||
id: number
|
||||
ticketId: number
|
||||
commentType: string
|
||||
authorType: string
|
||||
content: string
|
||||
authorId: number
|
||||
authorName?: string
|
||||
contentType: string
|
||||
content: string
|
||||
payload?: string
|
||||
createdAt?: string
|
||||
}
|
||||
|
||||
export type TicketEvent = {
|
||||
id: number
|
||||
ticketId: number
|
||||
eventType: string
|
||||
operatorType: string
|
||||
operatorId: number
|
||||
operatorName?: string
|
||||
oldValue?: string
|
||||
newValue?: string
|
||||
content?: string
|
||||
payload?: string
|
||||
createdAt?: string
|
||||
}
|
||||
|
||||
@@ -71,100 +45,35 @@ export type TicketItem = {
|
||||
ticketNo: string
|
||||
title: string
|
||||
description: string
|
||||
source: string
|
||||
source: TicketSource
|
||||
channel: string
|
||||
customerId: number
|
||||
conversationId: number
|
||||
tags?: Tag[]
|
||||
type: string
|
||||
priority: number
|
||||
priorityName?: string
|
||||
severity: number
|
||||
status: string
|
||||
currentTeamId: number
|
||||
currentTeamName?: string
|
||||
status: TicketStatus
|
||||
currentAssigneeId: number
|
||||
currentAssigneeName?: string
|
||||
watchedByMe: boolean
|
||||
pendingReason?: string
|
||||
closeReason?: string
|
||||
resolutionCode?: string
|
||||
resolutionCodeName?: string
|
||||
resolutionSummary?: string
|
||||
firstResponseAt?: string
|
||||
resolvedAt?: string
|
||||
closedAt?: string
|
||||
dueAt?: string
|
||||
nextReplyDeadlineAt?: string
|
||||
resolveDeadlineAt?: string
|
||||
reopenedCount: number
|
||||
createdBy: number
|
||||
createdByName?: string
|
||||
handledAt?: string
|
||||
createdAt?: string
|
||||
updatedAt?: string
|
||||
customer?: TicketCustomer
|
||||
sla?: TicketSLA[]
|
||||
}
|
||||
|
||||
export type TicketDetail = {
|
||||
ticket: TicketItem
|
||||
watchers?: Array<{
|
||||
id: number
|
||||
userId: number
|
||||
userName?: string
|
||||
}>
|
||||
collaborators?: TicketCollaborator[]
|
||||
comments?: TicketComment[]
|
||||
events?: TicketEvent[]
|
||||
relatedTickets?: TicketRelation[]
|
||||
}
|
||||
|
||||
export type TicketCollaborator = {
|
||||
id: number
|
||||
userId: number
|
||||
userName?: string
|
||||
teamName?: string
|
||||
}
|
||||
|
||||
export type TicketRelation = {
|
||||
id: number
|
||||
ticketId: number
|
||||
relatedTicketId: number
|
||||
relationType: string
|
||||
relatedTicketNo?: string
|
||||
relatedTicketTitle?: string
|
||||
relatedTicketStatus?: string
|
||||
currentTeamName?: string
|
||||
currentAssigneeName?: string
|
||||
updatedAt?: string
|
||||
progresses?: TicketProgress[]
|
||||
}
|
||||
|
||||
export type TicketSummary = {
|
||||
all: number
|
||||
pending: number
|
||||
inProgress: number
|
||||
done: number
|
||||
unassigned: number
|
||||
mine: number
|
||||
watching: number
|
||||
collaboration: number
|
||||
participating: number
|
||||
mentioned: number
|
||||
unassigned: number
|
||||
pendingCustomer: number
|
||||
pendingInternal: number
|
||||
overdue: number
|
||||
}
|
||||
|
||||
export type TicketRiskReason = {
|
||||
code: string
|
||||
title: string
|
||||
description: string
|
||||
count: number
|
||||
}
|
||||
|
||||
export type TicketRiskOverview = {
|
||||
overdue: number
|
||||
highRisk: number
|
||||
unassigned: number
|
||||
pendingInternal: number
|
||||
pendingCustomer: number
|
||||
riskWindowMins: number
|
||||
reasons?: TicketRiskReason[]
|
||||
stale: number
|
||||
}
|
||||
|
||||
export type TicketSavedView = {
|
||||
@@ -178,47 +87,27 @@ export type TicketListQuery = {
|
||||
page?: number
|
||||
limit?: number
|
||||
keyword?: string
|
||||
status?: string
|
||||
priority?: number
|
||||
severity?: number
|
||||
status?: TicketStatus
|
||||
tagId?: number
|
||||
currentTeamId?: number
|
||||
currentAssigneeId?: number
|
||||
customerId?: number
|
||||
conversationId?: number
|
||||
source?: string
|
||||
watching?: number
|
||||
collaboration?: number
|
||||
collaborating?: number
|
||||
mentioned?: number
|
||||
mine?: number
|
||||
unassigned?: number
|
||||
overdue?: number
|
||||
}
|
||||
|
||||
export type TicketRiskListQuery = {
|
||||
riskType: "overdue" | "high_risk" | "unassigned" | "pending_internal" | "pending_customer"
|
||||
currentTeamId?: number
|
||||
riskWindowMins?: number
|
||||
page?: number
|
||||
limit?: number
|
||||
source?: TicketSource
|
||||
channel?: string
|
||||
mine?: number | boolean
|
||||
unassigned?: number | boolean
|
||||
staleHours?: number
|
||||
}
|
||||
|
||||
export type CreateTicketPayload = {
|
||||
title: string
|
||||
description: string
|
||||
source?: string
|
||||
source?: TicketSource
|
||||
channel?: string
|
||||
customerId?: number
|
||||
conversationId?: number
|
||||
tagIds?: number[]
|
||||
type?: string
|
||||
priority: number
|
||||
severity: number
|
||||
currentTeamId?: number
|
||||
currentAssigneeId?: number
|
||||
dueAt?: string
|
||||
customFields?: Record<string, unknown>
|
||||
}
|
||||
|
||||
export type CreateTicketFromConversationPayload = {
|
||||
@@ -226,12 +115,7 @@ export type CreateTicketFromConversationPayload = {
|
||||
title: string
|
||||
description: string
|
||||
tagIds?: number[]
|
||||
priority: number
|
||||
severity: number
|
||||
currentTeamId?: number
|
||||
currentAssigneeId?: number
|
||||
syncToConversation: boolean
|
||||
customFields?: Record<string, unknown>
|
||||
}
|
||||
|
||||
export type UpdateTicketPayload = {
|
||||
@@ -239,16 +123,10 @@ export type UpdateTicketPayload = {
|
||||
title: string
|
||||
description: string
|
||||
tagIds?: number[]
|
||||
type?: string
|
||||
priority: number
|
||||
severity: number
|
||||
currentTeamId?: number
|
||||
currentAssigneeId?: number
|
||||
dueAt?: string
|
||||
customFields?: Record<string, unknown>
|
||||
}
|
||||
|
||||
function toQueryString(query?: Record<string, string | number | undefined>) {
|
||||
function toQueryString(query?: Record<string, string | number | boolean | undefined>) {
|
||||
if (!query) {
|
||||
return ""
|
||||
}
|
||||
@@ -268,47 +146,14 @@ export function fetchTickets(query?: TicketListQuery) {
|
||||
return request<PageResult<TicketItem>>(`/api/dashboard/ticket/list${toQueryString(query)}`)
|
||||
}
|
||||
|
||||
export function fetchTicketSummary(query?: { staleHours?: number }) {
|
||||
return request<TicketSummary>(`/api/dashboard/ticket/summary${toQueryString(query)}`)
|
||||
}
|
||||
|
||||
export function fetchTicketDetail(id: number) {
|
||||
return request<TicketDetail>(`/api/dashboard/ticket/${id}`)
|
||||
}
|
||||
|
||||
export function fetchTicketSummary() {
|
||||
return request<TicketSummary>("/api/dashboard/ticket/summary")
|
||||
}
|
||||
|
||||
export function fetchTicketViews() {
|
||||
return request<TicketSavedView[]>("/api/dashboard/ticket/view_list")
|
||||
}
|
||||
|
||||
export function saveTicketView(payload: {
|
||||
id?: number
|
||||
name: string
|
||||
filters?: Record<string, unknown>
|
||||
}) {
|
||||
return request<TicketSavedView>("/api/dashboard/ticket/save_view", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
})
|
||||
}
|
||||
|
||||
export function deleteTicketView(id: number) {
|
||||
return request<void>("/api/dashboard/ticket/delete_view", {
|
||||
method: "POST",
|
||||
body: JSON.stringify({ id }),
|
||||
})
|
||||
}
|
||||
|
||||
export function fetchTicketRiskOverview(query?: {
|
||||
currentTeamId?: number
|
||||
riskWindowMins?: number
|
||||
}) {
|
||||
return request<TicketRiskOverview>(`/api/dashboard/ticket/risk_overview${toQueryString(query)}`)
|
||||
}
|
||||
|
||||
export function fetchTicketRiskList(query: TicketRiskListQuery) {
|
||||
return request<PageResult<TicketItem>>(`/api/dashboard/ticket/risk_list${toQueryString(query)}`)
|
||||
}
|
||||
|
||||
export function createTicket(payload: CreateTicketPayload) {
|
||||
return request<TicketItem>("/api/dashboard/ticket/create", {
|
||||
method: "POST",
|
||||
@@ -330,20 +175,9 @@ export function updateTicket(payload: UpdateTicketPayload) {
|
||||
})
|
||||
}
|
||||
|
||||
export function linkTicketToCustomer(payload: {
|
||||
ticketId: number
|
||||
customerId: number
|
||||
}) {
|
||||
return request<void>("/api/dashboard/ticket/link_customer", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
})
|
||||
}
|
||||
|
||||
export function assignTicket(payload: {
|
||||
ticketId: number
|
||||
toUserId: number
|
||||
toTeamId?: number
|
||||
reason?: string
|
||||
}) {
|
||||
return request<void>("/api/dashboard/ticket/assign", {
|
||||
@@ -355,7 +189,6 @@ export function assignTicket(payload: {
|
||||
export function batchAssignTickets(payload: {
|
||||
ticketIds: number[]
|
||||
toUserId: number
|
||||
toTeamId?: number
|
||||
reason?: string
|
||||
}) {
|
||||
return request<void>("/api/dashboard/ticket/batch_assign", {
|
||||
@@ -366,12 +199,7 @@ export function batchAssignTickets(payload: {
|
||||
|
||||
export function changeTicketStatus(payload: {
|
||||
ticketId: number
|
||||
status: string
|
||||
pendingReason?: string
|
||||
closeReason?: string
|
||||
resolutionCode?: string
|
||||
resolutionSummary?: string
|
||||
reason?: string
|
||||
status: TicketStatus
|
||||
}) {
|
||||
return request<void>("/api/dashboard/ticket/change_status", {
|
||||
method: "POST",
|
||||
@@ -379,109 +207,34 @@ export function changeTicketStatus(payload: {
|
||||
})
|
||||
}
|
||||
|
||||
export function batchChangeTicketStatus(payload: {
|
||||
ticketIds: number[]
|
||||
status: string
|
||||
pendingReason?: string
|
||||
closeReason?: string
|
||||
resolutionCode?: string
|
||||
resolutionSummary?: string
|
||||
reason?: string
|
||||
}) {
|
||||
return request<void>("/api/dashboard/ticket/batch_change_status", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
})
|
||||
}
|
||||
|
||||
export function replyTicket(payload: {
|
||||
export function createTicketProgress(payload: {
|
||||
ticketId: number
|
||||
contentType?: string
|
||||
content: string
|
||||
payload?: string
|
||||
}) {
|
||||
return request<TicketComment>("/api/dashboard/ticket/reply", {
|
||||
return request<TicketProgress>("/api/dashboard/ticket/progress/create", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
})
|
||||
}
|
||||
|
||||
export function addTicketInternalNote(payload: {
|
||||
ticketId: number
|
||||
contentType?: string
|
||||
content: string
|
||||
payload?: string
|
||||
export function fetchTicketViews() {
|
||||
return request<TicketSavedView[]>("/api/dashboard/ticket/view_list")
|
||||
}
|
||||
|
||||
export function saveTicketView(payload: {
|
||||
id?: number
|
||||
name: string
|
||||
filters: Record<string, unknown>
|
||||
}) {
|
||||
return request<TicketComment>("/api/dashboard/ticket/internal_note", {
|
||||
return request<TicketSavedView>("/api/dashboard/ticket/save_view", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
})
|
||||
}
|
||||
|
||||
export function closeTicket(payload: { ticketId: number; closeReason: string }) {
|
||||
return request<void>("/api/dashboard/ticket/close", {
|
||||
export function deleteTicketView(id: number) {
|
||||
return request<void>("/api/dashboard/ticket/delete_view", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
})
|
||||
}
|
||||
|
||||
export function reopenTicket(payload: { ticketId: number; reason: string }) {
|
||||
return request<void>("/api/dashboard/ticket/reopen", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
})
|
||||
}
|
||||
|
||||
export function watchTicket(ticketId: number) {
|
||||
return request<void>("/api/dashboard/ticket/watch", {
|
||||
method: "POST",
|
||||
body: JSON.stringify({ ticketId }),
|
||||
})
|
||||
}
|
||||
|
||||
export function unwatchTicket(ticketId: number) {
|
||||
return request<void>("/api/dashboard/ticket/unwatch", {
|
||||
method: "POST",
|
||||
body: JSON.stringify({ ticketId }),
|
||||
})
|
||||
}
|
||||
|
||||
export function batchWatchTickets(payload: { ticketIds: number[]; watched: boolean }) {
|
||||
return request<void>("/api/dashboard/ticket/batch_watch", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
})
|
||||
}
|
||||
|
||||
export function addTicketRelation(payload: {
|
||||
ticketId: number
|
||||
relatedTicketId?: number
|
||||
relatedTicketNo?: string
|
||||
relationType: string
|
||||
}) {
|
||||
return request<void>("/api/dashboard/ticket/add_relation", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
})
|
||||
}
|
||||
|
||||
export function deleteTicketRelation(payload: { ticketId: number; relationId: number }) {
|
||||
return request<void>("/api/dashboard/ticket/delete_relation", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
})
|
||||
}
|
||||
|
||||
export function addTicketCollaborator(payload: { ticketId: number; userId: number }) {
|
||||
return request<void>("/api/dashboard/ticket/add_collaborator", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
})
|
||||
}
|
||||
|
||||
export function deleteTicketCollaborator(payload: { ticketId: number; collaboratorId: number }) {
|
||||
return request<void>("/api/dashboard/ticket/delete_collaborator", {
|
||||
method: "POST",
|
||||
body: JSON.stringify(payload),
|
||||
body: JSON.stringify({ id }),
|
||||
})
|
||||
}
|
||||
|
||||
@@ -353,34 +353,15 @@ export const ThirdProviderLabels: Record<ThirdProvider, string> = {
|
||||
[ThirdProvider.Dingtalk]: "钉钉",
|
||||
}
|
||||
|
||||
export enum TicketSeverity {
|
||||
Minor = 1,
|
||||
Major = 2,
|
||||
Critical = 3,
|
||||
}
|
||||
export const TicketSeverityLabels: Record<TicketSeverity, string> = {
|
||||
[TicketSeverity.Minor]: "轻微",
|
||||
[TicketSeverity.Major]: "严重",
|
||||
[TicketSeverity.Critical]: "致命",
|
||||
}
|
||||
|
||||
export enum TicketStatus {
|
||||
New = "new",
|
||||
Open = "open",
|
||||
PendingCustomer = "pending_customer",
|
||||
PendingInternal = "pending_internal",
|
||||
Resolved = "resolved",
|
||||
Closed = "closed",
|
||||
Cancelled = "cancelled",
|
||||
Pending = "pending",
|
||||
InProgress = "in_progress",
|
||||
Done = "done",
|
||||
}
|
||||
export const TicketStatusLabels: Record<TicketStatus, string> = {
|
||||
[TicketStatus.New]: "新建",
|
||||
[TicketStatus.Open]: "处理中",
|
||||
[TicketStatus.PendingCustomer]: "待客户反馈",
|
||||
[TicketStatus.PendingInternal]: "待内部处理",
|
||||
[TicketStatus.Resolved]: "已解决",
|
||||
[TicketStatus.Closed]: "已关闭",
|
||||
[TicketStatus.Cancelled]: "已取消",
|
||||
[TicketStatus.Pending]: "待处理",
|
||||
[TicketStatus.InProgress]: "处理中",
|
||||
[TicketStatus.Done]: "已处理",
|
||||
}
|
||||
|
||||
export enum VectorDBType {
|
||||
|
||||
@@ -4,14 +4,12 @@ import {
|
||||
BrainCircuitIcon,
|
||||
Building2Icon,
|
||||
CalendarClockIcon,
|
||||
ChartColumnIncreasingIcon,
|
||||
FileTextIcon,
|
||||
GlobeIcon,
|
||||
KeyRoundIcon,
|
||||
LayoutDashboardIcon,
|
||||
MessageSquareCodeIcon,
|
||||
MessageSquareMoreIcon,
|
||||
Settings2Icon,
|
||||
ShieldCheckIcon,
|
||||
TagsIcon,
|
||||
UserCogIcon,
|
||||
@@ -119,12 +117,6 @@ export const dashboardNavSections: DashboardNavSectionConfig[] = [
|
||||
icon: <BotMessageSquareIcon />,
|
||||
requiredPermission: "conversation.view",
|
||||
},
|
||||
{
|
||||
title: "SLA风险",
|
||||
url: "/dashboard/ticket-risk",
|
||||
icon: <ChartColumnIncreasingIcon />,
|
||||
requiredPermission: "ticket.view",
|
||||
},
|
||||
{
|
||||
title: "客户管理",
|
||||
url: "/dashboard/customers",
|
||||
@@ -154,18 +146,6 @@ export const dashboardNavSections: DashboardNavSectionConfig[] = [
|
||||
icon: <MessageSquareMoreIcon />,
|
||||
requiredPermission: "quickReply.view",
|
||||
},
|
||||
{
|
||||
title: "工单优先级",
|
||||
url: "/dashboard/ticket-priorities",
|
||||
icon: <Settings2Icon />,
|
||||
requiredPermission: "ticketPriorityConfig.view",
|
||||
},
|
||||
{
|
||||
title: "工单解决码",
|
||||
url: "/dashboard/ticket-resolution-codes",
|
||||
icon: <KeyRoundIcon />,
|
||||
requiredPermission: "ticketResolutionCode.view",
|
||||
},
|
||||
{
|
||||
title: "客服档案",
|
||||
url: "/dashboard/agents",
|
||||
|
||||
@@ -1,19 +0,0 @@
|
||||
import { fetchTicketPriorityConfigsAll } from "@/lib/api/ticket-config"
|
||||
|
||||
export type TicketPriorityOption = {
|
||||
value: string
|
||||
label: string
|
||||
}
|
||||
|
||||
export async function getTicketPriorityOptions() {
|
||||
const list = await fetchTicketPriorityConfigsAll()
|
||||
return (Array.isArray(list) ? list : []).map((item) => ({
|
||||
value: String(item.id),
|
||||
label: item.name,
|
||||
})) satisfies TicketPriorityOption[]
|
||||
}
|
||||
|
||||
export async function getTicketPriorityMap() {
|
||||
const options = await getTicketPriorityOptions()
|
||||
return Object.fromEntries(options.map((item) => [Number(item.value), item.label])) as Record<number, string>
|
||||
}
|
||||
Reference in New Issue
Block a user